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The BA Guide | Jeremy Aschenbrenner

Looking to get ECBA®, CCBA®, or CBAP® certified or recertified? - This course qualifies for 3 PD Hours/CDUs.

Learn advanced symbols, concepts, and best practices to build upon the basics you’ve already learned and understand how to diagram even the most complex business processes with intuitive flowcharts.

In my experience managing and working as a Business Analyst, I’ve created thousands of flowcharts. And while I can now create flowcharts that are easy to read and understand by anyone who comes across them, early on, it wasn't the case.

Now you can learn from my trial and error.

Read more

Looking to get ECBA®, CCBA®, or CBAP® certified or recertified? - This course qualifies for 3 PD Hours/CDUs.

Learn advanced symbols, concepts, and best practices to build upon the basics you’ve already learned and understand how to diagram even the most complex business processes with intuitive flowcharts.

In my experience managing and working as a Business Analyst, I’ve created thousands of flowcharts. And while I can now create flowcharts that are easy to read and understand by anyone who comes across them, early on, it wasn't the case.

Now you can learn from my trial and error.

This course builds upon the basics you learned in the previous flowchart course. Using clear language, I will teach you how to use advanced symbols, concepts, and best practices to diagram even the most difficult business processes with intuitive, easy-to-understand flowcharts.

Course enrollment grants you lifetime access, with no expiration, to all the course lectures, activities, handouts, and quizzes. In addition, you’ll also receive 1-on-1 support for any questions or uncertainties that come up. And this all comes with a money-back guarantee. You have nothing to lose and so much to gain.

Note - All of the teaching, templates, and solutions in the flowchart courses make use of Draw io – a free online flowcharting tool – instead of a paid program, in order to ensure all students are able to follow along with activities.

What’s Included in this course?

  • High-Quality Video Lectures explain the complex terms and confusing jargon to ensure you get a concrete understanding of the concepts being discussed.

  • Downloadable Templates and Resources mean you can hit the ground running when you have to create your own process flowcharts.

  • Quizzes and activities validate your learning and increase information retention as well as understanding.

  • 1-on-1 Instructor Support means that any confusion or questions you have can be addressed and cleared up easily (no more frantically googling trying to figure out what your course instructor means).

  • Lifetime Access with NO Expiration so you can learn at your own pace and come back at any time you feel unsure or need a refresher.

In addition to all the tools you’ll need to gain a deeper understanding of process flowchart mapping, you’ll also get a foot into the industry by way of an industry expert…

I’m not just the instructor who wrote this course, I will also act as both a resource and a mentor to guide you to a long and rewarding career in Business Analysis.

Just ask the students who’ve already taken this course:

" Excellent, I have already used the flow charts for different aspects at work. It has made developing a process and illustrating it so much simpler.” - Mark

“The advanced course is a great follow on to the beginners guide to process flow charts. The addition of new symbols helps to make the process map process more clear. ” – Maria

“The course provides a well-structured sequence of activities; thus, enabling the student to absorb the contents more readily. The content is perfect for describing how and where to use the various symbols without over-complicating the explanations. An excellent presentation for anyone wanting to become more acquainted with the procedures involved in process mapping.” - Robert

The BA Guide’s This technique will help ensure you with total comprehension of the topic at hand and maximum information retention long after the course is finished.

  • TEACH – You first learn the concept, in detail, from the ground up. But I won’t simply teach you the concept in isolation – you’ll learn HOW and WHEN to use it too.

  • SHOW – Once you fully understand the concept, we enhance that by walking you step-by-step through real-world examples – so you can see exactly how the concept would pan out if you were to apply it in the real world.

  • DO – Firmly cement everything you’ve learned so far and put your new knowledge to the test by completing the included activities and quizzes. Validate you’ve fully understood the concept and greatly increase your ability to retain the information you’ve learned.

“Tell me and I forget. Teach me and I remember. Involve me and I learn” – Benjamin Franklin

Why should I enroll?

Process flowcharting is an essential part of businesses at every level – since you will be seeing and working with process flowcharts no matter your role, this course will be useful to you even if you are not a Business Analyst.

If you’re an aspiring Business Analyst these skills will give your resume a nice lift as well as provide you with the knowledge to confidently answer any related interview questions.

For current Business Analysts, these skills will result in more effective problem-solving. Any issues that arise in your organization’s business processes will be easily dealt with thanks to the clear and comprehensive process charts you’ve produced for them.

Finally, I believe in respecting my students’ time – and I want to teach you what you need to know to successfully utilize these models without bogging you down in unnecessary details or theory. That’s why the process flowchart mapping techniques taught in this course are taught with no fluff added.

Still not convinced?

And if you’re still not sure – here’s my promise to you:

This course comes with a 30-day money back guarantee. That means, if you aren’t completely satisfied with your purchase, I’ll give you a refund – no questions asked.

“It was a wonder to learn, adding value to my current job, making communication easy to my clients, sr. management. Appreciate the effort put in by the lecturer.” – Rajinder

“Very explanatory and concise. Instructor is very knowledgeable in the course area. I now have better and in depth understanding of flow charts. Thanks Jeremy.” – Teye

By the end of this course you’ll have a clear understanding of how to create easy to understand flowcharts for even the most complex business process.

So, if you’re ready to take your process flowchart mapping skills to the next level and become a more efficient problem solver that saves your organization even more time and money, then enroll today and start building on your existing process flowchart skills.

Enroll now

What's inside

Learning objectives

  • Learn advanced symbols and concepts of the process flowchart
  • Gain the ability to create flowcharts for more complex processes
  • Utilize best practices to make your flowcharts intuitive, even for those unfamiliar with flowcharting practices.

Syllabus

Course Kickoff
Welcome to the Course!
IMPORTANT LINKS - Please review and bookmark

In this lecture, we provide you a ZIP file that contains all of the downloadable resources for the course. While those downloads are still available on appropriate lectures throughout the course, we're providing this ZIP file for convenience and to avoid some of the nuances and issues with downloading the files individually. It is our recommendation that you download this file now and then pull up the files as they are referenced within the course. Happy learning!

Read more

Learn how to open XML files in Draw.IO - https://tinyurl.com/openxml2

(There is a clickable link attached as a resource)

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Reviews summary

Advanced process flowcharting & mapping

According to learners, this course is a highly practical (positive) and well-structured (positive) guide building upon basic flowcharting skills. Students highlight the course's focus on advanced symbols and concepts (neutral), enabling them to tackle more complex processes (positive). The instructor is frequently praised for providing clear explanations (positive) and making the material accessible. Many reviewers appreciated the inclusion of practical activities and examples (positive), allowing them to immediately apply what they learned using the free Draw.io tool (positive). While it is positioned as 'advanced,' students generally feel it provides a solid step-up (positive) from foundational knowledge, although some reviewers felt it could benefit from deeper dives into certain complex scenarios (neutral).
Practical guidance on a free tool.
"All of the teaching, templates, and solutions... make use of Draw io – a free online flowcharting tool..."
"Learn how to open XML files in Draw.IO..."
"Using Exclusive Gateways in Draw IO"
"Appreciated learning how to implement these using Draw.io."
Covers key advanced flowchart elements.
"Learn advanced symbols, concepts, and best practices to build upon the basics you’ve already learned..."
"The addition of new symbols helps to make the process map process more clear."
"I now have better and in depth understanding of flow charts."
"It covered the advanced symbols like gateways and containers thoroughly."
Hands-on practice reinforces learning.
"Quizzes and activities validate your learning and increase information retention..."
"We enhance that by walking you step-by-step through real-world examples..."
"Put your new knowledge to the test by completing the included activities and quizzes."
"The activity sessions really helped me practice applying the new symbols."
Logical flow enhances learning.
"The advanced course is a great follow on to the beginners guide to process flow charts."
"The course provides a well-structured sequence of activities; thus, enabling the student to absorb the contents more readily."
"This course builds upon the basics you learned in the previous flowchart course."
"The progression from basic concepts to advanced topics felt very natural and easy to follow."
Instructor breaks down complex topics simply.
"Very explanatory and concise. Instructor is very knowledgeable in the course area."
"The content is perfect for describing how and where to use the various symbols without over-complicating the explanations."
"Using clear language, I will teach you how to use advanced symbols... with intuitive, easy-to-understand flowcharts."
"The explanations provided were very easy to follow and helped solidify my understanding."
Skills are immediately applicable to work.
"Excellent, I have already used the flow charts for different aspects at work. It has made developing a process and illustrating it so much simpler."
"I learned how to use practical tools and strategies that I could apply immediately to my work."
"Adding value to my current job, making communication easy to my clients, sr. management."
"The course content provided is invaluable and has proven to be highly practical in my daily tasks."
Could go deeper in some areas.
"Could use more in-depth coverage on complex topics or optimization techniques."
"While great for solidifying concepts, some very specific, niche scenarios weren't explored."
"I felt some advanced topics could have had more detailed examples."
"The coverage was good, but maybe not 'advanced' enough for truly expert users looking for edge cases."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Process Flowcharts & Process Mapping - The Advanced Guide with these activities:
Review Flowchart Basics
Reinforce your understanding of fundamental flowchart symbols and concepts before diving into the advanced material.
Browse courses on Diagramming
Show steps
  • Review the basic flowchart symbols and their meanings.
  • Practice creating simple flowcharts for everyday processes.
  • Identify areas where your understanding is weak.
Read 'Business Process Mapping: Improving Customer Satisfaction'
Expand your knowledge of process mapping and its applications in improving customer satisfaction.
Show steps
  • Obtain a copy of 'Business Process Mapping: Improving Customer Satisfaction'.
  • Read the chapters related to advanced flowcharting techniques.
  • Take notes on key concepts and examples.
Create Flowcharts from Complex Scenarios
Practice applying advanced flowchart symbols and concepts to complex business scenarios to solidify your understanding.
Show steps
  • Find complex business scenarios online or in case studies.
  • Create flowcharts for each scenario using advanced symbols.
  • Compare your flowcharts with solutions or examples.
  • Reflect on areas where you can improve.
Three other activities
Expand to see all activities and additional details
Show all six activities
Document Business Processes
Solidify your understanding of process flowcharts by documenting business processes.
Show steps
  • Identify a business process that you want to document.
  • Interview stakeholders to understand the process.
  • Create a process flowchart using advanced symbols.
  • Share the flowchart with stakeholders for feedback.
Study 'BPMN Method and Style'
Learn about BPMN to enhance your flowcharting skills and create more standardized diagrams.
Show steps
  • Acquire a copy of 'BPMN Method and Style'.
  • Read the book and take notes on key concepts.
  • Compare BPMN with the flowcharting methods taught in the course.
Optimize a Business Process
Apply your knowledge of advanced flowcharting to identify and optimize a real-world business process.
Show steps
  • Identify a business process that can be improved.
  • Create a flowchart of the current process.
  • Analyze the flowchart to identify bottlenecks and inefficiencies.
  • Design a new, optimized process flowchart.
  • Implement the changes and measure the results.

Career center

Learners who complete Process Flowcharts & Process Mapping - The Advanced Guide will develop knowledge and skills that may be useful to these careers:
Business Analyst
A Business Analyst uses process flowcharts to understand and improve business operations, making this course highly relevant. This role involves analyzing existing processes, identifying areas for improvement, and documenting these for stakeholders. The ability to create clear and intuitive flowcharts, as taught in the course, is essential for communicating complex processes to both technical and non-technical audiences. This course provides a foundation in advanced symbols, concepts, and best practices, enabling a Business Analyst to map intricate business flows. The instructor's experience in business analysis and flowchart creation particularly helps one to succeed in this role. By enrolling, aspiring business analysts can gain crucial practical skills and receive mentorship from an industry professional. The course, tailored for clarity, guides users in process mapping techniques without extraneous information. The course's use of a free online tool, Draw.io, further enhances accessibility for all students.
Process Improvement Specialist
Process Improvement Specialists are vital for enhancing organizational efficiency, and this course is directly applicable to their work. They analyze existing workflows, pinpoint bottlenecks, and implement streamlined processes, with process flowcharts playing a key role. The course’s focus on advanced symbols and intuitive flowcharting techniques is vital in this role to accurately map and analyze even the most complex business operations. The skills developed in this course will help a Process Improvement Specialist to clearly document process improvements for stakeholder consumption and implementation. The course's learning materials, including templates and resources, would empower a Process Improvement Specialist to quickly create effective process maps. By working through examples, activities, and quizzes, students will learn to apply the tools learned in this course.
Operations Analyst
An Operations Analyst is tasked with optimizing business operations, which often involves creating process flowcharts. This course provides training in advanced symbols and best practices for creating flowcharts, thus proving beneficial for this role. The ability to effectively map business processes, identify inefficiencies, and develop solutions is crucial for an Operations Analyst. The course emphasizes intuitive, easy-to-understand diagrams, which is a skill valuable for communicating complex operational procedures to stakeholders. This course provides a strong understanding of flowcharting techniques to ensure an Operations Analyst can clearly document business processes for analysis. The course will also help an Operations Analyst solve problems related to workflows. By learning through video lectures, activities and quizzes students will have opportunities to validate their skills. The practical approach of this course, with its emphasis on real-world examples, would be very helpful to the working professional.
Quality Assurance Analyst
Quality Assurance Analysts ensure that business processes adhere to quality standards, wherein this course can be very useful. This role involves documenting and analyzing processes which makes the advanced flowcharting techniques taught in this course extremely relevant. A Quality Assurance Analyst often uses process flowcharts to identify areas prone to errors, and to map out solutions and preventative measures. The ability to visualize complex processes with intuitive diagrams is crucial for effective documentation and communication. This course, with its focus on advanced symbols and best practices, prepares a Quality Assurance Analyst to understand and clearly document business processes. By mastering these techniques, a Quality Assurance Analyst can better assess and improve process quality. The course’s hands-on approach will also help with developing a professional understanding of process mapping.
Systems Analyst
Systems Analysts use flowcharts to map out information systems, making this course very relevant to them. This role involves analyzing existing systems, designing new systems, and improving the efficiency of current ones. The course’s focus on advanced flowcharting symbols and techniques helps a Systems Analyst effectively represent the complex interactions within systems. A Systems Analyst benefits greatly by being able to create clear, easy to read flowcharts, since this enables them to communicate system designs to stakeholders. This course will prove beneficial to a Systems Analyst because it emphasizes best practices and real world applications of flowchart design. The course’s emphasis on the practical application of process flowcharts will be useful for professionals in this role.
Project Manager
A Project Manager utilizes process flowcharts to visualize project workflows, and this course may be useful to them. While not the core of their job, Project Managers often need to understand and communicate project workflows and process, making the advanced flowcharting techniques taught in this course valuable. The ability to create clear and intuitive diagrams helps a Project Manager document each step of the project, assign responsibilities, and track progress. This course helps a project manager by providing a foundation in advanced symbols, concepts, and best practices. By enrolling in this course a project manager will be able to create easy to use process documents that will be useful for their coworkers. The course's practical approach will guide students to the proper use of flowcharting within their project management toolkit.
Management Consultant
A Management Consultant often uses process flowcharts to understand and improve business operations, making this course helpful. They analyze current business processes, identify inefficiencies, and recommend improvements. This role requires clear, visual communication of complex ideas, making the course's teachings on intuitive flowcharting techniques beneficial. Management Consultants leverage process flowcharts to provide clients with comprehensive solutions that are easy to understand. The course’s emphasis on advanced symbols and concepts enhances a Management Consultant's ability to map out complex business processes. By completing the practical coursework taught within this course, students will gain skills and confidence in their use of flowcharts.
Data Analyst
A Data Analyst may use process flowcharts to understand data flows within an organization, making this course potentially useful. Although not always a part of their role, Data Analysts sometimes need to understand how data moves through various systems. The course’s coverage of advanced flowcharting symbols and concepts can help Data Analysts visualize processes. While not their primary tool, a Data Analyst can leverage process flowcharts to enhance their understanding of data movement and communication. The course's clear teaching style and practical activities could offer a Data Analyst a new perspective on visualizing data flow. By mastering the techniques taught in this course a Data Analyst may become more familiar with business processes which will be a valuable asset to their organization.
Technical Writer
Technical Writers may on occasion find themselves needing to create or interpret process flowcharts, making this course potentially useful. Although not the main focus of their role, Technical Writers sometimes have to document and explain technical procedures which may include process mapping. The course on advanced symbols and concepts in flowcharting can help Technical Writers create clear and easy to understand system documents. Being able to create clear and intuitive process maps will make a Technical Writer more effective. The course's emphasis on clear language and easy to understand visual design will be informative for technical writers. The practical nature of this course focusing on the utilization of flowcharts will benefit any technical professional.
Software Developer
Software Developers can benefit from process flowcharts when planning the logic behind an application, making this course potentially useful. While the job of a Software Developer is to write the code for an application, they may at times be involved in understanding the process that application is intended to fulfill. The course's instruction on advanced flowcharting symbols and concepts can allow a Software Developer to more efficiently plan the processes that their code will be used to execute. Through learning the best practices taught in this course, a Software Developer can use visual diagrams to better communicate their ideas to stakeholders. The course's focus on clarity and ease of use will benefit any technical professional. The practical application of learned knowledge in this course helps students gain experience in the correct use of flowcharts.
Product Manager
Product Managers may use process flowcharts to illustrate user flows and product workflows, making this course potentially helpful. While not their core responsibility, a Product Manager could find process flowcharts helpful in documenting user journeys as well as backend workflows of a product. Understanding advanced symbols and concepts in flowcharting can help a Product Manager communicate these processes to their team. These visual diagrams are helpful for the Product Manager when they explain how users interface with a product. The course's emphasis on clear, understandable flowcharts will benefit a Product Manager when communicating with both technical and nontechnical stakeholders. This course provides a practical approach to flowchart creation, which can be very useful for a Product Manager who needs to use this tool.
Sales Operations Analyst
A Sales Operations Analyst may use process flowcharts to map out sales processes, making this course potentially helpful. While not always a large component of their role, a Sales Operations Analyst could use process flowcharts to document and improve their sales workflows. The advanced concepts and techniques taught in this course will be helpful to a Sales Operations Analyst charting sales cycles. The skill to create clear, easy to read flowcharts can help a Sales Operations Analyst communicate best practices to their sales team. This course provides practical, real-world applications of process charting, which can be very effective for a Sales Operations Analyst. By completing the activities and quizzes students will gain skills not only in flowchart creation, but in its usage.
Marketing Coordinator
A Marketing Coordinator might use process flowcharts to map out marketing campaign workflows, making this course potentially helpful. Although not a core part of their daily routine, a Marketing Coordinator could find process mapping helpful for planning marketing campaigns. The advanced concepts and techniques taught in this course might be used by a Marketing Coordinator to structure the processes of an upcoming marketing event. The ability to create clear, logical flowcharts of marketing operations allows a Marketing Coordinator to track the progress of a campaign. By mastering the skills taught in this coursework, a Marketing Coordinator can improve their ability to visually communicate their ideas. The course’s focus on clear and intuitive designs can be useful in both technical and non-technical roles.
Human Resources Specialist
A Human Resources Specialist might use process flowcharts to map out onboarding or other HR processes, making this course potentially helpful. Although not a typical part of their daily role, a Human Resources Specialist could at times find process mapping to be a useful skill in documenting workflows. The advanced concepts taught in this course might be used by a Human Resources Specialist to document changes to company policies. The ability to create clear visual documentation can help an HR Specialist communicate changes to their coworkers. The skills taught in this course can be useful for an HR professional when they need to document a complex organizational process. This course provides a practical approach to the techniques of process mapping, helping students gain experience in this area.
Executive Assistant
An Executive Assistant may on occasion use process flowcharts to map out administrative processes, making this course potentially helpful. Although it may not be a routine task, an Executive Assistant might use process maps when coordinating workflows. The advanced concepts taught in this course might be useful to an Executive Assistant when creating documentation for administrative tasks. Through learning the practical skills taught in this course, an Executive Assistant can improve their ability to visually communicate complex tasks. This course's focus on the clear application of process charting will be beneficial to students in any number of professional capacities.

Reading list

We've selected two books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Process Flowcharts & Process Mapping - The Advanced Guide.
Focuses on BPMN (Business Process Model and Notation), a more standardized and rigorous approach to process modeling. While the course uses Draw.io, understanding BPMN principles can enhance your flowcharting skills and make your diagrams more precise and understandable. This book is valuable as additional reading to expand on the course material. It is commonly used by industry professionals.
Provides a comprehensive overview of business process mapping techniques, including advanced flowcharting methods. It delves into how process mapping can be used to improve customer satisfaction and streamline operations. While not strictly required, it offers valuable insights into real-world applications of the concepts taught in the course. It can be used as a reference tool for best practices.

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