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Google Career Certificates
and
Onlea support
Este curso es el primero de una serie que tiene como objetivo prepararte para un rol como especialista de soporte de TI de nivel inicial. En este curso, serás introducido en el mundo de la tecnología de la información, o TI. Aprenderás sobre las diferentes facetas de la tecnología de la información como hardware y software informático, Internet, solución de problemas y servicio al cliente. Revisaremos el aspecto de una entrevista técnica y brindaremos consejos sobre cómo prepararse mejor para una entrevista. Este curso abarca una amplia variedad de temas en TI que están diseñados para brindarte una visión general de lo que vendrá en este programa de certificado.
Read more
Este curso es el primero de una serie que tiene como objetivo prepararte para un rol como especialista de soporte de TI de nivel inicial. En este curso, serás introducido en el mundo de la tecnología de la información, o TI. Aprenderás sobre las diferentes facetas de la tecnología de la información como hardware y software informático, Internet, solución de problemas y servicio al cliente. Revisaremos el aspecto de una entrevista técnica y brindaremos consejos sobre cómo prepararse mejor para una entrevista. Este curso abarca una amplia variedad de temas en TI que están diseñados para brindarte una visión general de lo que vendrá en este programa de certificado.
Read more
Este curso es el primero de una serie que tiene como objetivo prepararte para un rol como especialista de soporte de TI de nivel inicial. En este curso, serás introducido en el mundo de la tecnología de la información, o TI. Aprenderás sobre las diferentes facetas de la tecnología de la información como hardware y software informático, Internet, solución de problemas y servicio al cliente. Revisaremos el aspecto de una entrevista técnica y brindaremos consejos sobre cómo prepararse mejor para una entrevista. Este curso abarca una amplia variedad de temas en TI que están diseñados para brindarte una visión general de lo que vendrá en este programa de certificado.
Al final de este curso, podrás:
● entender cómo funciona el sistema binario;
● ensamblar una computadora desde cero;
● elegir e instalar un sistema operativo en una computadora;
● comprender qué es Internet, cómo funciona y el impacto que tiene en el mundo moderno;
● aprender cómo se crean las aplicaciones y cómo funcionan en una computadora;
● utilizar metodologías comunes de resolución de problemas y habilidades básicas en un entorno de tecnología de la información.
Register for this course and see more details by visiting:
OpenCourser.com/course/vupcqq/aspectos
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What's inside
Syllabus
INTRODUCCIÓN A LA TI
Te damos la bienvenida a Fundamentos de asistencia técnica, el primer curso del Certificado de Asistencia de Tecnologías de la Información de Google. Al inscribirte en este curso, estás dando el primer paso para poner en marcha tu carrera en tecnología. En la primera semana del curso, aprenderemos cómo se inventaron las computadoras, cómo evolucionaron con el tiempo y cómo funcionan en la actualidad. También aprenderemos qué es un "especialista en asistencia de TI" y qué es lo que hace en su trabajo. Al final de este módulo, sabrás cómo contar como una computadora usando el sistema binario y comprenderás por qué estos cálculos son tan poderosos para la sociedad. Empecemos.
Read more
Syllabus
INTRODUCCIÓN A LA TI
Te damos la bienvenida a Fundamentos de asistencia técnica, el primer curso del Certificado de Asistencia de Tecnologías de la Información de Google. Al inscribirte en este curso, estás dando el primer paso para poner en marcha tu carrera en tecnología. En la primera semana del curso, aprenderemos cómo se inventaron las computadoras, cómo evolucionaron con el tiempo y cómo funcionan en la actualidad. También aprenderemos qué es un "especialista en asistencia de TI" y qué es lo que hace en su trabajo. Al final de este módulo, sabrás cómo contar como una computadora usando el sistema binario y comprenderás por qué estos cálculos son tan poderosos para la sociedad. Empecemos.
Read more
Traffic lights
Traffic lights
Read about what's good
what should give you pause and
possible dealbreakers
Desarrolla habilidades básicas de resolución de problemas y TI, que son esenciales para un puesto de soporte técnico
Incluye ejercicios prácticos y materiales interactivos para mejorar la comprensión y la retención
Proporciona una base sólida para los principiantes en el campo del soporte técnico de TI
El plan de estudios está diseñado para cubrir una amplia gama de temas de TI relevantes para el puesto de soporte técnico de nivel inicial
Cuenta con instructores de Google Career Certificate y Onlea Support, que son reconocidos por su experiencia en soporte técnico de TI
Este curso es parte de una serie, lo que indica su naturaleza integral y detallada
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Create your own learning path.
Save this course to your list so you can find it easily later.
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Reviews summary
Fundamentos esenciales de soporte técnico
Según los estudiantes, este curso ofrece una excelente introducción a los fundamentos de la tecnología de la información, especialmente diseñado para principiantes absolutos que buscan iniciar una carrera en soporte de TI. Los alumnos valoran positivamente la forma en que se abordan los aspectos básicos de hardware, software, sistemas operativos y redes. Muchos destacan la claridad de las explicaciones y cómo el curso sienta una base sólida para los siguientes módulos del certificado. Aunque es un curso introductorio y requiere estudio adicional para profundizar, es ampliamente considerado un punto de partida muy útil y accesible en el campo.
Ejercicios prácticos ayudan a reforzar el aprendizaje.
"Los labs de Qwiklabs son muy útiles para practicar los conceptos."
"Me gustaron mucho las actividades prácticas que permiten aplicar lo aprendido."
"La parte práctica es muy buena y te da confianza para seguir."
Sienta las bases para cursos posteriores.
"Es la base perfecta para el resto del certificado de Google IT Support."
"Muy importante para iniciar el programa, te da el vocabulario y conceptos base."
"Sin este curso sería más difícil seguir con los demás módulos."
Conceptos presentados de forma fácil de entender.
"Las explicaciones son muy claras y concisas, lo que facilita el aprendizaje."
"Es fácil de comprender y las explicaciones son muy detalladas."
"Los vídeos son muy fáciles de entender y el material complementario ayuda mucho."
Introduce variedad de temas clave en TI.
"Abarca lo básico de hardware, software, sistemas operativos, redes y troubleshooting."
"El curso toca todos los temas básicos necesarios para entender cómo funciona una computadora y la red."
"Repasa los conceptos principales de manera clara y concisa."
"Muy completo en cuanto a los temas introductorios que toca."
Un excelente primer paso para quienes empiezan desde cero.
"Es un muy buen curso para iniciar en este mundo de la TI, te da muy buenas bases si no sabes nada del tema."
"Excelente curso para iniciar el certificado de Soporte de TI. Muy básico y fácil de entender."
"Me pareció excelente para iniciar, si no tienes conocimiento de nada referente a lo básico de IT, con este curso te das una idea."
"Este curso es excelente, si eres principiante y no sabes nada, es la mejor opción."
Puede ser muy básico para quienes tienen conocimientos previos.
"Si ya tienes algo de conocimiento en IT, este curso puede ser demasiado básico para ti."
"Para alguien que ya conoce algo de computación, los primeros módulos son un poco lentos."
"Es puramente introductorio, no esperes profundizar mucho en ningún tema."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Aspectos básicos de la asistencia técnica with these
activities:
Practice binary number system conversion
Show steps
Enhance your understanding of the binary number system, a fundamental concept covered in the Introduction to IT module.
Browse courses on
Binary Number System
Show steps
-
Find online tutorials or resources that provide interactive exercises for converting between binary and decimal numbers.
-
Practice converting numbers of varying lengths and complexities.
-
Utilize online tools or calculators to verify your answers and identify any errors.
Review computer hardware components
Show steps
Familiarize yourself with the different components of a computer and their functions, preparing you for the Hardware module of the course.
Browse courses on
Computer Hardware
Show steps
-
Identify the main components of a computer system, including the motherboard, processor, memory, storage, and graphics card.
-
Understand the purpose and functionality of each component.
-
Research different types of hardware components and their compatibility with each other.
Troubleshoot common computer problems
Show steps
Develop your problem-solving and technical support skills by practicing troubleshooting common computer issues, which will aid you in the Support and Troubleshooting module.
Show steps
-
Identify a list of common computer problems, such as software errors, hardware failures, or connectivity issues.
-
Research and gather information about each problem, including its symptoms, causes, and potential solutions.
-
Practice troubleshooting these problems using online resources, forums, or by seeking assistance from experienced individuals.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Read 'Network Warrior' by Gary A. Donahue
Show steps
Enhance your understanding of computer networks and network security principles, complementing the Networks module of the course.
Show steps
-
Obtain a copy of 'Network Warrior' by Gary A. Donahue.
-
Read through the book, focusing on chapters related to network fundamentals, security concepts, and troubleshooting techniques.
-
Take notes and highlight important concepts for future reference.
Build a virtual computer using a simulator
Show steps
Apply your knowledge of computer hardware and software by building a virtual computer in a simulated environment, reinforcing concepts from the Hardware and System Operating modules.
Browse courses on
Computer Architecture
Show steps
-
Explore online resources or software that provide virtual computer simulation environments.
-
Select a simulator that meets your needs and learning objectives.
-
Follow the instructions or documentation provided by the simulator to create and configure your virtual computer.
-
Install an operating system and software applications on your virtual computer.
-
Test the functionality of your virtual computer and troubleshoot any issues.
Gather resources on cloud computing
Show steps
Expand your knowledge of cloud computing by compiling resources and tools, enriching your understanding for future modules on this topic.
Browse courses on
Cloud Computing
Show steps
-
Identify and gather online articles, tutorials, videos, and documentation related to cloud computing concepts and services.
-
Organize these resources into a structured format, such as a digital folder or annotated bibliography.
-
Review and utilize these resources to supplement your learning throughout the course.
Attend industry conferences or meetups
Show steps
Connect with professionals in the IT field, learn about industry trends, and gain valuable insights to supplement your course learning.
Show steps
-
Research upcoming industry conferences or meetups related to IT support or technology.
-
Register for and attend these events.
-
Engage with speakers, attendees, and exhibitors to expand your network and knowledge.
Volunteer at a local IT support organization
Show steps
Gain practical experience in providing IT support, applying your knowledge and skills in a real-world setting, complementing the Support and Troubleshooting module.
Show steps
-
Identify local organizations or charities that provide IT support services.
-
Inquire about volunteering opportunities and eligibility requirements.
-
Attend training or orientation sessions provided by the organization.
-
Assist users with technical issues, provide support, and troubleshoot problems under the guidance of experienced staff.
Practice binary number system conversion
Show steps
Enhance your understanding of the binary number system, a fundamental concept covered in the Introduction to IT module.
Browse courses on
Binary Number System
Show steps
Show steps
Show steps
- Find online tutorials or resources that provide interactive exercises for converting between binary and decimal numbers.
- Practice converting numbers of varying lengths and complexities.
- Utilize online tools or calculators to verify your answers and identify any errors.
Review computer hardware components
Show steps
Familiarize yourself with the different components of a computer and their functions, preparing you for the Hardware module of the course.
Browse courses on
Computer Hardware
Show steps
Show steps
Show steps
- Identify the main components of a computer system, including the motherboard, processor, memory, storage, and graphics card.
- Understand the purpose and functionality of each component.
- Research different types of hardware components and their compatibility with each other.
Troubleshoot common computer problems
Show steps
Develop your problem-solving and technical support skills by practicing troubleshooting common computer issues, which will aid you in the Support and Troubleshooting module.
Show steps
Show steps
Show steps
- Identify a list of common computer problems, such as software errors, hardware failures, or connectivity issues.
- Research and gather information about each problem, including its symptoms, causes, and potential solutions.
- Practice troubleshooting these problems using online resources, forums, or by seeking assistance from experienced individuals.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Read 'Network Warrior' by Gary A. Donahue
Show steps
Enhance your understanding of computer networks and network security principles, complementing the Networks module of the course.
Show steps
Show steps
Show steps
- Obtain a copy of 'Network Warrior' by Gary A. Donahue.
- Read through the book, focusing on chapters related to network fundamentals, security concepts, and troubleshooting techniques.
- Take notes and highlight important concepts for future reference.
Build a virtual computer using a simulator
Show steps
Apply your knowledge of computer hardware and software by building a virtual computer in a simulated environment, reinforcing concepts from the Hardware and System Operating modules.
Browse courses on
Computer Architecture
Show steps
Show steps
Show steps
- Explore online resources or software that provide virtual computer simulation environments.
- Select a simulator that meets your needs and learning objectives.
- Follow the instructions or documentation provided by the simulator to create and configure your virtual computer.
- Install an operating system and software applications on your virtual computer.
- Test the functionality of your virtual computer and troubleshoot any issues.
Gather resources on cloud computing
Show steps
Expand your knowledge of cloud computing by compiling resources and tools, enriching your understanding for future modules on this topic.
Browse courses on
Cloud Computing
Show steps
Show steps
Show steps
- Identify and gather online articles, tutorials, videos, and documentation related to cloud computing concepts and services.
- Organize these resources into a structured format, such as a digital folder or annotated bibliography.
- Review and utilize these resources to supplement your learning throughout the course.
Attend industry conferences or meetups
Show steps
Connect with professionals in the IT field, learn about industry trends, and gain valuable insights to supplement your course learning.
Show steps
Show steps
Show steps
- Research upcoming industry conferences or meetups related to IT support or technology.
- Register for and attend these events.
- Engage with speakers, attendees, and exhibitors to expand your network and knowledge.
Volunteer at a local IT support organization
Show steps
Gain practical experience in providing IT support, applying your knowledge and skills in a real-world setting, complementing the Support and Troubleshooting module.
Show steps
Show steps
Show steps
- Identify local organizations or charities that provide IT support services.
- Inquire about volunteering opportunities and eligibility requirements.
- Attend training or orientation sessions provided by the organization.
- Assist users with technical issues, provide support, and troubleshoot problems under the guidance of experienced staff.
Career center
Learners who complete Aspectos básicos de la asistencia técnica will develop knowledge and skills
that may be useful to these careers:
Help Desk Analyst
Help Desk Analyst
The first course of Google's Information Technology Support Certificate program, Aspectos básicos de la asistencia técnica, is a helpful resource for learning more about the broader field of IT as well as a more specific career as a Help Desk Analyst.
IT Support Specialist
IT Support Specialist
If you plan to pursue a career as an IT Support Specialist, this foundational course, Aspectos básicos de la asistencia técnica, will be helpful.
Computer Hardware Engineer
Computer Hardware Engineer
Successful Computer Hardware Engineers can make use of the material taught in Aspectos básicos de la asistencia técnica.
Desktop Support Engineer
Desktop Support Engineer
One could use a course on the fundamentals of IT, such as Aspectos básicos de la asistencia técnica, to prepare for a career as a Desktop Support Engineer.
Technical Support Specialist
Technical Support Specialist
For someone seeking to become a Technical Support Specialist, this course, Aspectos básicos de la asistencia técnica, could help build a foundation.
Systems Administrator
Systems Administrator
This course is foundational to help you in a career as a Systems Administrator. This course, Aspectos básicos de la asistencia técnica, presents the subject of information technology, or IT, as well as what a career path can look like, such as the one a Systems Administrator follows.
Database Administrator
Database Administrator
Aspectos básicos de la asistencia técnica could be a helpful resource if you want to be a Database Administrator.
IT Consultant
IT Consultant
Aspectos básicos de la asistencia técnica could help prepare someone for a career as an IT Consultant.
Software Engineer
Software Engineer
The course Aspectos básicos de la asistencia técnica could help someone interested in a Software Engineer career.
Information Technology Project Manager
Information Technology Project Manager
An Information Technology Project Manager may find that Aspectos básicos de la asistencia técnica helps build a foundation for their career.
Web Developer
Web Developer
One may find that Aspectos básicos de la asistencia técnica is useful for a career as a Web Developer.
Data Scientist
Data Scientist
Aspectos básicos de la asistencia técnica may be useful for those who want to become Data Scientists.
Network Administrator
Network Administrator
Taking Aspectos básicos de la asistencia técnica could be a good first step towards becoming a Network Administrator.
Information Security Analyst
Information Security Analyst
Taking Aspectos básicos de la asistencia técnica may be useful for a future Information Security Analyst.
Quality Assurance Analyst
Quality Assurance Analyst
Aspectos básicos de la asistencia técnica may help one become a Quality Assurance Analyst.
For more career information including salaries, visit:
OpenCourser.com/course/vupcqq/aspectos
Reading list
We've selected 11 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Aspectos básicos de la asistencia técnica.
Comprehensive study guide for the Certified Ethical Hacker (CEH) v11 exam. It covers all of the topics that are tested on the exam, including ethical hacking fundamentals, network security assessment, and web application security. It valuable resource for anyone who is preparing for the CEH v11 exam.
Comprehensive study guide for the CompTIA A+ certification exam. It covers all of the topics that are tested on the exam, including hardware, software, networking, and troubleshooting. It valuable resource for anyone who is preparing for the CompTIA A+ exam.
Comprehensive study guide for the CompTIA Security+ certification exam. It covers all of the topics that are tested on the exam, including security fundamentals, network security, and risk management. It valuable resource for anyone who is preparing for the CompTIA Security+ exam.
Save
Provides a comprehensive introduction to algorithms, covering topics such as sorting, searching, and graph algorithms. It good resource for anyone who wants to learn more about the fundamentals of algorithms.
Provides a comprehensive introduction to data structures and algorithms in Java, covering topics such as linked lists, stacks, queues, and trees. It good resource for anyone who wants to learn more about the fundamentals of data structures and algorithms.
Provides a comprehensive introduction to operating system concepts, covering topics such as process management, memory management, and file systems. It good resource for anyone who wants to learn more about the fundamentals of operating systems.
Provides a comprehensive introduction to computer networks, covering topics such as network protocols, network topologies, and network security. It good resource for anyone who wants to learn more about the fundamentals of computer networks.
Save
Provides a comprehensive introduction to web development, covering topics such as HTML, CSS, JavaScript, and PHP. It good resource for anyone who wants to learn more about the fundamentals of web development.
Save
Este libro proporciona una guía paso a paso para escribir documentación técnica efectiva. Es un recurso valioso para cualquier persona que trabaje en soporte técnico o que quiera aprender más sobre cómo comunicar información técnica de manera clara y concisa.
Provides a comprehensive introduction to computer science, covering topics such as computer hardware, software, and algorithms. It good resource for anyone who wants to learn more about the fundamentals of computer science.
Aunque este libro se centra en el desarrollo de software, proporciona una valiosa visión general de las metodologías de resolución de problemas ágiles. Es un buen recurso para cualquier persona que trabaje en soporte técnico o que quiera aprender más sobre cómo resolver problemas de manera eficiente.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/vupcqq/aspectos
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Effort
Approx. 24 hours
Level
Introductory
Via
Coursera
Institution
Google
Instructors
Google Career Certificates
Onlea support
Language
Español
Transcript
English
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