Telehealth Optimization: Practice Considerations, Workflow Planning, and Healthcare Accessibility from edX

A truly impactful telehealth program places the patient at the center of the experience and makes healthcare more accessible for all. This course from the Stanford Center for Health Education (SCHE) unpacks practical considerations for implementing and optimizing telehealth in your context. You will explore key touch points along the patient care journey (before, during, and after a telehealth interaction); how various patient personas experience the journey; and how this translates to your practice and workflow planning. The course also explores how telehealth can both create and remove barriers to healthcare accessibility, and how these issues can be overcome. Learn how to address the impact of the digital divide in a telehealth program, and propose ways to advocate for, and enhance, its accessibility.

What you'll learn

How to map the telehealth patient journey for a better experience.
How to optimize the patient experience throughout a telehealth interaction.
How to use telehealth to overcome the barriers to healthcare access.
How to improve telehealth accessibility and equitability for vulnerable populations.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Suitable for those wanting to expand telehealth accessibility in their practices

Taught by physicians specializing in telehealth and medical education

Helps learners overcome barriers to healthcare access through telehealth

Develops familiarity with the patient journey during telehealth interactions

Learners will examine how telehealth can enhance healthcare accessibility

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Telehealth Optimization: Practice Considerations, Workflow Planning, and Healthcare Accessibility with these activities:

Review clinical interview

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Refreshes patient interview techniques and knowledge needed to effectively gather medical history and build rapport.

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Review STAR method for eliciting a detailed history
Practice open-ended and closed-ended questions
Review body language and active listening techniques

Read about health disparities

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Provides a comprehensive overview of health disparities and the factors that contribute to them, enhancing understanding of this crucial topic.

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Read Chapter 1: Framework for Understanding Health Disparities
Summarize the key points of Chapter 2: Historical Roots of Health Disparities
Review the case studies in Chapter 3: Case Studies of Health Disparities

Develop a telemedicine implementation plan

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Challenges students to apply their knowledge by creating a practical plan for implementing telemedicine services.

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Identify target population and clinical needs
Determine technology requirements and infrastructure
Develop a workflow for integrating telemedicine into existing practice

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Career center

Learners who complete Telehealth Optimization: Practice Considerations, Workflow Planning, and Healthcare Accessibility will develop knowledge and skills that may be useful to these careers:

Telemedicine Manager

Telemedicine Managers oversee the operations of telemedicine programs. They work to ensure that patients have access to quality care through remote technologies. Enrolling in this course would provide you with the tools and knowledge to be an effective Telemedicine Manager, and improve healthcare accessibility. The Telemedicine Manager role usually requires a bachelor's degree.

See salaries and explore the career path for Telemedicine Manager

Telehealth Nurse

Telehealth Nurses provide nursing care to patients remotely. They use technology to connect with patients and provide care, such as consultations, triage, and monitoring. This course provides you with the knowledge and guidance to excel as a Telehealth Nurse, and to enhance the quality of care that you provide. Most Telehealth Nurses must have a bachelor's degree.

See salaries and explore the career path for Telehealth Nurse

Health Policy Analyst

This role analyzes and develops public policy related to healthcare. They examine the impact of policies on healthcare systems, providers, and patients. Given the increase in Telehealth services, your work as a Health Policy Analyst would be greatly impacted by the information provided by this course. It would equip you to understand and optimize policies associated with it. Employment as a Health Policy Analyst usually requires a master's degree.

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Healthcare Administrator

Healthcare administrators participate in various roles to improve patient care. They are involved in planning, organizing, and managing healthcare systems and services. As a Healthcare Administrator, you can learn the ins and outs of creating an efficient Telehealth program from this course, and enhance healthcare accessibility overall. A Healthcare Administrator typically needs a master's degree.

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Healthcare Data Analyst

Healthcare Data Analysts use data to improve healthcare delivery. They collect, analyze, and interpret data to identify trends, patterns, and opportunities for improvement. The processes that you would improve with data analytics are optimized in this course. Therefore, taking this course would be highly beneficial for you as a Healthcare Data Analyst. An advanced degree is typically required for this career.

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Public Health Educator

Public Health Educators develop and implement educational programs to promote health and prevent disease. They may work in a variety of settings, such as schools, community centers, and government agencies. This course can provide you with valuable knowledge about creating and improving Telehealth programs. It will make you a more well-rounded Public Health Educator. The Public Health Educator role typically requires a master's degree.

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Physician Assistant

Physician Assistants practice medicine under the supervision of a physician. They are able to diagnose and treat illnesses, prescribe medications, and order tests. By taking this course, you will learn how to optimize healthcare delivery and improve access to care for your patients. This course will give you a leg up in the role of a Physician Assistant. Most Physician Assistant roles require a master's degree to qualify.

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Nurse Practitioner

Nurse Practitioners provide primary and specialty care to patients. They are able to diagnose and treat illnesses, prescribe medications, and order tests. The information learned in this course can help you succeed in the Nurse Practitioner role by optimizing access to care for your patients. Nurse Practitioners are required to have a master's degree.

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Healthcare Consultant

Healthcare Consultants provide advice and guidance to healthcare organizations on how to improve their operations. They may work on projects related to strategic planning, operational efficiency, and financial management. Taking this course can help you provide better guidance on how organizations can improve their Telehealth programs. The Healthcare Consultant position generally requires a bachelor's degree.

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Healthcare Finance Manager

Healthcare Finance Managers administer the financial operations of healthcare organizations. They plan, organize, and direct financial activities to ensure the financial health of the organization. This course provides the foundation for optimizing healthcare accessibility for your organization by improving the Telehealth program. This would have a significant financial impact and value for the Healthcare Finance Manager role. Employers usually require a bachelor's degree for this role.

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Business Analyst

Business Analysts work with businesses to identify and solve problems. They may work on projects related to process improvement, systems analysis, and data analysis. This course may be helpful to you as a Business Analyst, as you can apply what you learn about optimizing Telehealth operations to improving business processes. A bachelor's degree is generally required for this role.

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Project Manager

Project Managers plan, execute, and close projects. They may work on projects related to product development, construction, and event planning. This course may be helpful to you as a Project Manager, as you can apply what you learn about workflow planning to managing your projects. A bachelor's degree is generally required for this role.

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User Experience Designer

User Experience Designers design and evaluate the user experience for websites, apps, and other digital products. They may work on projects related to information architecture, interaction design, and usability testing. This course may be helpful to you as a User Experience Designer, as you can apply what you learn about optimizing the Telehealth patient journey to improving the user experience for your products. A bachelor's degree is generally required for this role.

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Health Informatics Specialist

Health Informatics Specialists use technology to improve the delivery of healthcare. They may work on projects related to electronic health records, data analytics, and telehealth. This course may be helpful to you as a Health Informatics Specialist, as you learn about Telehealth optimization and healthcare accessibility. A bachelor's degree is generally required for this role.

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Web Accessibility Specialist

Web Accessibility Specialists ensure that websites and online content are accessible to people with disabilities. They may work on projects related to web design, development, and testing. This course may help you as a Web Accessibility Specialist, as you can apply what you learn about improving healthcare accessibility to improving web accessibility. A bachelor's degree is generally required for this role.

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Telehealth Optimization

Practice Considerations, Workflow Planning, and Healthcare Accessibility

What you'll learn

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