Management Foundations in the Hospitality Industry from Coursera

This course is an introduction to motivation, leadership, communications, decision making, and leading people through effective management of human resources (HR), ethics, social responsibility, and managing consumer experiences in the hospitality industry by examining service-driven management foundations.

Upon successful completion of this course, you will be able to:

1. Understand how HR departments analyze resource allocation for jobs and the factors which influence job design.

2. Understand how HR departments determine the most effective methods of recruiting talent.

3. Identify and implement best practices when it comes to interviewing candidates.

4. Appreciate the importance of a well-designed employee training and socialization program.

5. Understand the importance of performance appraisals and how they can be used to guide professionals on promotion, termination, and liability avoidance.

6. Understand how an organization can avoid legal liability for "negligent hiring."

All required readings are delivered in the course modules. These include external links, articles, graphics, and videos.

The course is comprised of the following elements:

• Topic videos: In each module, the concepts you need to know will be presented in short introductory videos. You may stream these videos for playback within the browser by clicking on their titles or downloading the videos

• Discussions: This course provides activity guides as you progress through each lesson.

• Quizzes: You will have practice quizzes throughout the course to check for understanding.

What's inside

Syllabus

Module 1: Introduction to HR, Job Analysis, and Design

In our first module, we will discuss descriptions and functions of Human Resources departments, specifically within hospitality organizations. (Human Resources will often be abbreviated as HR in this course - this is also how the industry refers to Human Resources.)

Module 2: Planning, Recruiting, and Talent Selection

In this module, we will continue to learn about best practices for planning for proper staffing levels and recruiting the best talent.

Module 3: Orientation, Socialization, and Culture

In this module, we will discover the importance of selecting the right talent for a hospitality organization and review important strategies designed to increase the likelihood of success when selecting people for a job.

Module 4: Training and Development

In this module, we examine training programs and employee performance appraisals.

Good to know

Know what's good

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Introduces fundamentals of HR, leadership, and management of people in hospitality industry, providing industry-relevant knowledge and foundational skills

Provides insights into effective talent management strategies, covering topics such as recruiting, interviewing, and performance appraisals

Emphasizes the significance of training and socialization programs in fostering employee development and talent retention

Explores ethical considerations, legal liability, and social responsibility in the realm of hospitality HR management

Leverages multimodal learning materials, including videos and discussions, offering a comprehensive and engaging learning experience

Taught by industry experts, Todd Uglow, ensuring course content reflects current HR practices and industry insights

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Management Foundations in the Hospitality Industry with these activities:

Participate in Virtual Study Groups

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Enhance understanding by discussing course concepts, sharing insights, and collaborating with peers.

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Join or create a virtual study group with classmates.
Set regular meeting times and establish group norms.
Discuss course materials, ask questions, and engage in peer learning.

Read 'Introduction to Human Resource Management' by Robert L. Mathis and John H. Jackson

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Acquire a deep understanding of the foundational concepts and practices of human resource management, a key subject in the hospitality industry.

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Read the introduction and chapters 1-5 to gain a solid foundation in HR concepts.
Focus on chapters 6-10 to delve into HR practices such as recruitment, selection, and training.
Review chapters 11-15 to understand compensation, benefits, and employee relations.

Attend HR Industry Conferences and Events

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Connect with HR professionals, learn about industry trends, and expand your professional network.

Browse courses on Networking

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Identify relevant HR conferences and events in the hospitality industry.
Attend sessions and workshops to gain insights from experts.
Network with HR professionals to exchange ideas and build connections.

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Attend the SHRM Learning System's Hospitality Management Course

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Gain specialized knowledge in hospitality management and HR practices tailored to the industry.

Browse courses on Hospitality Management

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Enroll in the SHRM Learning System's Hospitality Management Course.
Complete the online modules and participate in interactive exercises.
Apply the concepts learned to real-world hospitality management scenarios.

Conduct Mock Interviews

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Enhance interviewing skills by simulating real-life scenarios and receiving constructive feedback.

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Prepare interview questions and scenarios that align with hospitality job requirements.
Conduct mock interviews with peers or colleagues.
Seek feedback and identify areas for improvement.

Develop a Training and Development Plan

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Create a comprehensive training and development plan that identifies training needs, sets objectives, and outlines strategies for employee growth.

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Assess current employee skills and identify training needs.
Set clear training objectives and goals.
Develop and implement training programs that cater to the specific needs of the hospitality organization.
Evaluate the effectiveness of training programs and make necessary adjustments.

Develop an HR Policy and Procedure Manual

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Create a comprehensive HR policy and procedure manual that aligns with industry best practices and the specific needs of the hospitality organization.

Browse courses on HR Management

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Research industry standards and best practices for HR policies.
Identify the specific needs and requirements of the hospitality organization.
Draft policies and procedures that cover key HR areas such as recruitment, compensation, and employee conduct.
Review and refine the manual with input from legal counsel and HR professionals.
Implement and communicate the manual to employees effectively.

Career center

Learners who complete Management Foundations in the Hospitality Industry will develop knowledge and skills that may be useful to these careers:

Human Resources Manager

A Human Resources Manager is responsible for overseeing all aspects of human resources for an organization, including strategic planning, talent acquisition, employee relations, compensation and benefits, and training and development. This course provides a strong foundation in the principles and practices of human resources management, and it can help you develop the skills you need to succeed in this role, such as strong leadership, communication, and analytical skills.

See salaries and explore the career path for Human Resources Manager

Human Resources Specialist

A Human Resources Specialist is responsible for providing support to the Human Resources Manager, and they may specialize in a particular area of human resources, such as recruiting, employee relations, or training and development. This course provides a broad overview of the human resources field, and it can help you develop the skills you need to succeed in this role, such as strong organizational skills, attention to detail, and the ability to work independently.

See salaries and explore the career path for Human Resources Specialist

Recruiter

A Recruiter is responsible for finding and attracting qualified candidates for open positions within an organization. This course provides a strong foundation in the principles and practices of recruiting, and it can help you develop the skills you need to succeed in this role, such as strong interpersonal skills, the ability to build relationships, and the ability to assess talent.

See salaries and explore the career path for Recruiter

Employee Relations Manager

An Employee Relations Manager is responsible for managing employee relations within an organization, including resolving disputes, providing counseling, and developing employee development programs. This course provides a strong foundation in the principles and practices of employee relations, and it can help you develop the skills you need to succeed in this role, such as strong communication skills, empathy, and the ability to resolve conflict.

See salaries and explore the career path for Employee Relations Manager

Training and Development Manager

A Training and Development Manager is responsible for developing and delivering training programs for employees within an organization. This course provides a strong foundation in the principles and practices of training and development, and it can help you develop the skills you need to succeed in this role, such as strong instructional design skills, the ability to create engaging learning experiences, and the ability to evaluate training effectiveness.

See salaries and explore the career path for Training and Development Manager

Compensation and Benefits Manager

A Compensation and Benefits Manager is responsible for developing and administering compensation and benefits programs for employees within an organization. This course provides a strong foundation in the principles and practices of compensation and benefits management, and it can help you develop the skills you need to succeed in this role, such as strong analytical skills, the ability to negotiate, and the ability to stay up-to-date on industry trends.

See salaries and explore the career path for Compensation and Benefits Manager

Labor Relations Manager

A Labor Relations Manager is responsible for managing labor relations between an organization and its employees, including negotiating collective bargaining agreements and resolving grievances. This course provides a strong foundation in the principles and practices of labor relations, and it can help you develop the skills you need to succeed in this role, such as strong negotiation skills, the ability to build relationships, and the ability to resolve conflict.

See salaries and explore the career path for Labor Relations Manager

Diversity and Inclusion Manager

A Diversity and Inclusion Manager is responsible for developing and implementing diversity and inclusion initiatives within an organization. This course provides a strong foundation in the principles and practices of diversity and inclusion, and it can help you develop the skills you need to succeed in this role, such as strong communication skills, the ability to build relationships, and the ability to create a welcoming and inclusive work environment.

See salaries and explore the career path for Diversity and Inclusion Manager

Talent Management Specialist

A Talent Management Specialist is responsible for developing and implementing talent management programs for employees within an organization, including identifying and developing high-potential employees and creating succession plans. This course provides a strong foundation in the principles and practices of talent management, and it can help you develop the skills you need to succeed in this role, such as strong assessment skills, the ability to develop and implement training programs, and the ability to build relationships.

See salaries and explore the career path for Talent Management Specialist

Organizational Development Consultant

An Organizational Development Consultant is responsible for helping organizations improve their performance by developing and implementing organizational change initiatives. This course provides a strong foundation in the principles and practices of organizational development, and it can help you develop the skills you need to succeed in this role, such as strong analytical skills, the ability to facilitate change, and the ability to build relationships.

See salaries and explore the career path for Organizational Development Consultant

Career Counselor

A Career Counselor is responsible for helping individuals make career decisions and develop their careers. This course provides a strong foundation in the principles and practices of career counseling, and it can help you develop the skills you need to succeed in this role, such as strong listening skills, the ability to provide guidance and support, and the ability to build relationships.

See salaries and explore the career path for Career Counselor

Management Consultant

A Management Consultant is responsible for helping organizations improve their performance by providing advice and guidance on a variety of management issues. This course provides a strong foundation in the principles and practices of management consulting, and it can help you develop the skills you need to succeed in this role, such as strong analytical skills, the ability to solve problems, and the ability to communicate effectively.

See salaries and explore the career path for Management Consultant

Operations Manager

An Operations Manager is responsible for overseeing the day-to-day operations of an organization, including planning, organizing, and directing the activities of staff. This course provides a strong foundation in the principles and practices of operations management, and it can help you develop the skills you need to succeed in this role, such as strong leadership skills, the ability to manage resources, and the ability to make decisions.

See salaries and explore the career path for Operations Manager

Project Manager

A Project Manager is responsible for planning, organizing, and executing projects. This course provides a strong foundation in the principles and practices of project management, and it can help you develop the skills you need to succeed in this role, such as strong leadership skills, the ability to manage resources, and the ability to meet deadlines.

See salaries and explore the career path for Project Manager

Quality Assurance Manager

A Quality Assurance Manager is responsible for developing and implementing quality assurance programs for products and services. This course provides a strong foundation in the principles and practices of quality assurance, and it can help you develop the skills you need to succeed in this role, such as strong analytical skills, the ability to solve problems, and the ability to communicate effectively.

See salaries and explore the career path for Quality Assurance Manager

Management Foundations in the Hospitality Industry

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