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Customer Journey Maps with IoT Touchpoints in Miro
Freedom Learning Group
Freedom Learning Group
By the end of this project, you will be able to create a customer journey map that includes touchpoints from the internet (IoT). When customer journey maps include IoT touchpoints, they enable businesses to understand the holistic customer experience by considering their user experience (UX) and when user interface (UX) design may influence that experience.
Read more
By the end of this project, you will be able to create a customer journey map that includes touchpoints from the internet (IoT). When customer journey maps include IoT touchpoints, they enable businesses to understand the holistic customer experience by considering their user experience (UX) and when user interface (UX) design may influence that experience.
Read more
By the end of this project, you will be able to create a customer journey map that includes touchpoints from the internet (IoT). When customer journey maps include IoT touchpoints, they enable businesses to understand the holistic customer experience by considering their user experience (UX) and when user interface (UX) design may influence that experience.
To identify IoT touchpoints with customer journey maps, you will gain hands-on experience applying design thinking, user interface knowledge, and context from each step of the customer journey in the Miro online visual collaboration platform for teamwork.
Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
Register for this course and see more details by visiting:
OpenCourser.com/course/yj2tva/customer
What's inside
Syllabus
Customer Journey Maps with IoT Touchpoints in Miro
By the end of this project, you will be able to create a customer journey map that includes touchpoints from the internet (IoT). When customer journey maps include IoT touchpoints, they enable businesses to understand the holistic customer experience by considering their user experience (UX) and when user interface (UX) design may influence that experience.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Provides hands-on experience using industry standard tools and technologies
Emphasizes the importance of understanding the customer experience from a holistic perspective
Designed for learners based in the North America region
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Save Customer Journey Maps with IoT Touchpoints in Miro to your list so you can find it easily later:
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Reviews summary
Miro iot customer journey maps
According to students, Miro IoT Customer Journey Maps covers the fundamentals of creating customer journey maps with a focus on integrating IoT touchpoints. Learners say that this course has well-structured content and engaging assignments, and the instructor is knowledgeable and responsive. However, one student noted that they felt the course lacked depth.
Well-organized modules
"The course is well-structured with clear modules and a logical progression."
"The content is organized in a way that makes it easy to follow."
"I appreciated the clear structure of the course."
Practical and engaging
"The assignments were practical and helped me apply what I was learning."
"I enjoyed the hands-on assignments."
"The assignments were challenging but fair."
Knowledgeable and helpful
"The instructor was very knowledgeable and helpful."
"The instructor was responsive to questions and provided valuable feedback."
"I felt supported by the instructor throughout the course."
Lacking in-depth coverage
"The course lacked depth and did not provide enough detail."
"I felt like the course only scratched the surface of the topic."
"I was hoping for more in-depth coverage."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Customer Journey Maps with IoT Touchpoints in Miro with these
activities:
Read 'Designing for the Internet of Things' by Adrian McEwen
Show steps
This book provides insights into the unique challenges and best practices of IoT design, helping you to better understand the concepts covered in this course.
View
Designing the Internet of Things
on Amazon
Show steps
-
Read the book
-
Take notes or highlight key concepts
-
Write a summary or review of the book
Review Visual Design Elements and Principles
Show steps
This review will ensure you have a strong familiarity with key concepts of visual design before beginning the course.
Browse courses on
Design Elements
Show steps
-
Read three to five articles on design elements
-
Watch two videos on design principles
-
Take a quiz to test your comprehension
Complete a Coursera Course on UX Research Methods
Show steps
This guided tutorial will complement the concepts covered in this course by providing a deeper dive into UX research methods.
Show steps
-
Enroll in the Coursera course
-
Complete the course modules
-
Participate in discussion forums
Five other activities
Expand to see all activities and additional details
Show all eight activities
Form a Study Group with Other Students
Show steps
Studying with peers can enhance your understanding of the course material and provide support.
Show steps
-
Find other students who are taking the course
-
Form a study group
-
Meet regularly to discuss the course material
Attend a UX Design Meetup
Show steps
Networking with UX professionals can provide valuable insights and help you expand your knowledge beyond the classroom.
Show steps
-
Find a UX meetup in your area
-
Attend the meetup
-
Network with attendees
Map an End-to-End Customer Journey
Show steps
This practice will provide hands-on experience in creating a customer journey map which is a core component of this course.
Browse courses on
Customer Journey Mapping
Show steps
-
Choose a product or service
-
Identify the different customer touchpoints
-
Map out the customer journey
Volunteer for a UX Research or Design Project
Show steps
Volunteering in a UX research or design project can provide you with hands-on experience and the opportunity to contribute to real-world projects.
Show steps
-
Find a volunteer opportunity
-
Contact the organization
-
Participate in the project
Develop a UX Design Case Study
Show steps
Creating a UX design case study will allow you to apply the concepts learned in this course in a practical setting.
Browse courses on
UX Design
Show steps
-
Identify a UX design project
-
Gather research and data
-
Develop a UX solution
-
Present your findings and recommendations
Read 'Designing for the Internet of Things' by Adrian McEwen
Show steps
This book provides insights into the unique challenges and best practices of IoT design, helping you to better understand the concepts covered in this course.
View
Designing the Internet of Things
on Amazon
Show steps
Show steps
Show steps
- Read the book
- Take notes or highlight key concepts
- Write a summary or review of the book
Review Visual Design Elements and Principles
Show steps
This review will ensure you have a strong familiarity with key concepts of visual design before beginning the course.
Browse courses on
Design Elements
Show steps
Show steps
Show steps
- Read three to five articles on design elements
- Watch two videos on design principles
- Take a quiz to test your comprehension
Complete a Coursera Course on UX Research Methods
Show steps
This guided tutorial will complement the concepts covered in this course by providing a deeper dive into UX research methods.
Show steps
Show steps
Show steps
- Enroll in the Coursera course
- Complete the course modules
- Participate in discussion forums
Five other activities
Expand to see all activities and additional details
Show all eight activities
Form a Study Group with Other Students
Show steps
Studying with peers can enhance your understanding of the course material and provide support.
Show steps
Show steps
Show steps
- Find other students who are taking the course
- Form a study group
- Meet regularly to discuss the course material
Attend a UX Design Meetup
Show steps
Networking with UX professionals can provide valuable insights and help you expand your knowledge beyond the classroom.
Show steps
Show steps
Show steps
- Find a UX meetup in your area
- Attend the meetup
- Network with attendees
Map an End-to-End Customer Journey
Show steps
This practice will provide hands-on experience in creating a customer journey map which is a core component of this course.
Browse courses on
Customer Journey Mapping
Show steps
Show steps
Show steps
- Choose a product or service
- Identify the different customer touchpoints
- Map out the customer journey
Volunteer for a UX Research or Design Project
Show steps
Volunteering in a UX research or design project can provide you with hands-on experience and the opportunity to contribute to real-world projects.
Show steps
Show steps
Show steps
- Find a volunteer opportunity
- Contact the organization
- Participate in the project
Develop a UX Design Case Study
Show steps
Creating a UX design case study will allow you to apply the concepts learned in this course in a practical setting.
Browse courses on
UX Design
Show steps
Show steps
Show steps
- Identify a UX design project
- Gather research and data
- Develop a UX solution
- Present your findings and recommendations
Career center
Learners who complete Customer Journey Maps with IoT Touchpoints in Miro will develop knowledge and skills
that may be useful to these careers:
User Experience Designer
User Experience Designer
A User Experience Designer is responsible for designing the user interface and experience for a product or service. They work with engineers and product managers to create a user-friendly and efficient experience. The course, Customer Journey Maps with IoT Touchpoints in Miro, can be useful for this role because it teaches how to create customer journey maps that include touchpoints from the internet of things (IoT). This information can help User Experience Designers understand the customer experience and identify opportunities to improve the user interface.
Service Designer
Service Designer
A Service Designer is responsible for designing the overall experience of a service. They work with customers, employees, and stakeholders to create a service that is efficient, effective, and enjoyable. The course, Customer Journey Maps with IoT Touchpoints in Miro, can be useful for this role because it teaches how to create customer journey maps that include touchpoints from the internet of things (IoT). This information can help Service Designers understand the customer experience and identify opportunities to improve the service.
Design Researcher
Design Researcher
A Design Researcher is responsible for conducting research to understand the needs of users. They work with designers and engineers to create products and services that are user-friendly and effective. The course, Customer Journey Maps with IoT Touchpoints in Miro, can be useful for this role because it teaches how to create customer journey maps that include touchpoints from the internet of things (IoT). This information can help Design Researchers understand the customer experience and identify opportunities to improve the user experience.
Interaction Designer
Interaction Designer
An Interaction Designer is responsible for designing the interactions between a user and a product or service. They work with engineers and designers to create a seamless and intuitive experience. The course, Customer Journey Maps with IoT Touchpoints in Miro, can be useful for this role because it teaches how to create customer journey maps that include touchpoints from the internet of things (IoT). This information can help Interaction Designers understand the customer experience and identify opportunities to improve the interaction design.
Data Analyst
Data Analyst
A Data Analyst is responsible for collecting, analyzing, and interpreting data. They work with businesses to understand their customers and make better decisions. The course, Customer Journey Maps with IoT Touchpoints in Miro, can be useful for this role because it teaches how to create customer journey maps that include touchpoints from the internet of things (IoT). This information can help Data Analysts understand the customer experience and identify trends and patterns.
Product Manager
Product Manager
A Product Manager is responsible for managing the development and launch of a product. They work with engineers, designers, and marketers to define the product roadmap, and then oversee the development and testing of the product. The course, Customer Journey Maps with IoT Touchpoints in Miro, can be useful for this role because it teaches how to create customer journey maps that include touchpoints from the internet of things (IoT). This information can help Product Managers understand the customer experience and identify opportunities to improve the product.
Consultant
Consultant
A Consultant is responsible for providing advice and guidance to businesses. They work with clients to identify and solve problems. The course, Customer Journey Maps with IoT Touchpoints in Miro, may be useful for this role because it teaches how to create customer journey maps that include touchpoints from the internet of things (IoT). This information can help Consultants understand the customer experience and identify opportunities to improve business outcomes.
Entrepreneur
Entrepreneur
An Entrepreneur is responsible for starting and running their own business. They work to identify market opportunities and develop products and services that meet those needs. The course, Customer Journey Maps with IoT Touchpoints in Miro, may be useful for this role because it teaches how to create customer journey maps that include touchpoints from the internet of things (IoT). This information can help Entrepreneurs understand the customer experience and identify opportunities to create successful businesses.
Customer Success Manager
Customer Success Manager
A Customer Success Manager is responsible for helping customers achieve success with a company's product or service. They work with customers to understand their needs and goals, and then develop and implement a plan to help them reach those goals. The course, Customer Journey Maps with IoT Touchpoints in Miro, can be useful for this role because it teaches how to create customer journey maps that include touchpoints from the internet of things (IoT). This information can help Customer Success Managers understand the customer experience and identify opportunities to improve it.
Customer Service Manager
Customer Service Manager
A Customer Service Manager is responsible for managing a team of customer service representatives. They work with customers to resolve issues and provide support. The course, Customer Journey Maps with IoT Touchpoints in Miro, can be useful for this role because it teaches how to create customer journey maps that include touchpoints from the internet of things (IoT). This information can help Customer Service Managers understand the customer experience and identify opportunities to improve their customer service.
Marketing Manager
Marketing Manager
A Marketing Manager is responsible for planning and executing marketing campaigns. They work with customers to understand their needs and develop marketing strategies that reach those needs. The course, Customer Journey Maps with IoT Touchpoints in Miro, can be useful for this role because it teaches how to create customer journey maps that include touchpoints from the internet of things (IoT). This information can help Marketing Managers understand the customer experience and identify opportunities to improve their marketing campaigns.
Freelance Writer
Freelance Writer
A Freelance Writer is responsible for writing content for a variety of clients. They work to create content that is informative, engaging, and persuasive. The course, Customer Journey Maps with IoT Touchpoints in Miro, may be useful for this role because it teaches how to create customer journey maps that include touchpoints from the internet of things (IoT). This information can help Freelance Writers understand the customer experience and identify opportunities to create content that meets their needs.
Project Manager
Project Manager
A Project Manager is responsible for planning and executing projects. They work with stakeholders to define the project scope, timeline, and budget. The course, Customer Journey Maps with IoT Touchpoints in Miro, may be useful for this role because it teaches how to create customer journey maps that include touchpoints from the internet of things (IoT). This information can help Project Managers understand the customer experience and identify opportunities to improve project outcomes.
Sales Manager
Sales Manager
A Sales Manager is responsible for leading and motivating a sales team. They work with customers to understand their needs and close deals. The course, Customer Journey Maps with IoT Touchpoints in Miro, can be useful for this role because it teaches how to create customer journey maps that include touchpoints from the internet of things (IoT). This information can help Sales Managers understand the customer experience and identify opportunities to improve their sales strategies.
Business Analyst
Business Analyst
A Business Analyst is responsible for analyzing business processes and identifying opportunities for improvement. They work with stakeholders to develop and implement solutions that meet the needs of the business. The course, Customer Journey Maps with IoT Touchpoints in Miro, can be useful for this role because it teaches how to create customer journey maps that include touchpoints from the internet of things (IoT). This information can help Business Analysts understand the customer experience and identify opportunities to improve business processes.
For more career information including salaries, visit:
OpenCourser.com/course/yj2tva/customer
Reading list
We've selected eight books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Customer Journey Maps with IoT Touchpoints in Miro.
Is often cited as a key foundational text for the field of user experience design
Provides deeper context on customer experience, what it is, why it is important, and how it is measured
Save
Is cited as recommended reading for those interested in design thinking.
Save
Offers insights into understanding web analytics that align with IoT touchpoint identification
Is cited as recommended reading for those interested in design thinking.
Is cited as recommended reading for those interested in design thinking.
Provides a practical guide to lean startup principles. It covers topics such as customer development, product development, and marketing.
Provides a comprehensive overview of the IoT from a global perspective. It covers topics such as the history of the IoT, the different types of IoT devices, and the challenges and opportunities of the IoT.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/yj2tva/customer
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Effort
2 hours
Level
Intermediate
Via
Coursera
Institution
Coursera Project Network
Instructor
Freedom Learning Group
Language
English
Good to know
Provides hands-on experience using industry standard tools and technologies
Emphasizes the importance of understanding the customer experience from a holistic perspective
Designed for learners based in the North America region
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