Fundamentos de Operações com o 10,000 Women da Goldman Sachs from Coursera

Este curso online gratuito é um dos 10 cursos disponíveis na coleção 10,000 Women da Goldman Sachs, projetado para empreendedoras prontas para levar seus negócios para o próximo nível.

Neste curso, você aprenderá sobre gerenciamento de operações e identificará e refinará suas próprias operações e processos de negócios.

Você irá explorar como eles podem ser desenvolvidos e gerenciados, tanto para maximizar a satisfação do cliente quanto para apoiar o crescimento do negócio.

Nos exercícios, você examinará o propósito do mapeamento de processos e o usará para avaliar seus processos de negócios atuais à medida que sua empresa cresce.

Você considerará como refinar seus processos para fornecer eficiência operacional e vantagem competitiva para seus negócios, ao mesmo tempo que agrega o valor para os clientes.

Ao final do curso, você terá mapeado e avaliado os principais processos de sua empresa, identificado as áreas fortes e selecionado as medidas apropriadas para melhoria à medida que sua empresa cresce.

A coleção de cursos 10,000 Women oferece uma experiência de aprendizagem online verdadeiramente flexível. Você tem a liberdade de abordar o programa da maneira que for melhor para você -– faça qualquer curso, ou combinação de cursos, para adaptar sua jornada de aprendizado às necessidades individuais de crescimento de seus negócios. Se você optar por fazer todos os 10 cursos, você irá explorar todos os elementos-chave do seu negócio e desenvolver um plano completo para o crescimento do mesmo. Você pode descobrir mais sobre a coleção 10,000 Women da Goldman Sachs nas páginas de FAQs.

What's inside

Syllabus

Fundamentos de Operações com o 10,000 Women da Goldman Sachs

Neste curso, você avaliará suas operações comerciais e verá como desenvolvê-las para sustentar o crescimento dos negócios. Você verá como refinar seus processos para oferecer eficiência operacional, valor para os clientes e vantagem competitiva para sua empresa. Ao final do curso, você terá mapeado os principais processos dentro de sua empresa, e identificado áreas de pontos fortes e de melhoria. Para alterar as configurações de idioma na plataforma Coursera, selecione o perfil da sua conta na barra de navegação superior ao lado direito e selecione Configurações. Escolha o seu idioma preferido na caixa suspensa Idioma e selecione Salvar para configurar sua preferência.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Desenvolvido com foco em empreendedoras que buscam expansão dos negócios

Ensina técnicas de gerenciamento de operações para maximizar a satisfação do cliente

Orienta no mapeamento e avaliação de processos de negócios, auxiliando na otimização das operações

Enfatiza a importância da eficiência operacional para o crescimento dos negócios

Requer conhecimento prévio em gerenciamento de negócios

Reviews summary

Excelente para operações comerciais

Este curso é altamente recomendado para empreendedoras que buscam aprimorar seus processos de negócios e operações para impulsionar o crescimento.

Fundamentado por referências bibliográficas.

"Bom embasamento bibliográfico."

Ensina técnicas para melhorar processos empresariais.

"Auxiliou ... no aprendizado de ferramentas e técnicas de aprimoramento de processos empresariais e comerciais"

Guia prático para operações comerciais.

"Curso muito bom, prático e esclarecedor sobre conceitos importantes de como realizar o mapeamento de processos dos nossos negócios!"

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Fundamentos de Operações com o 10,000 Women da Goldman Sachs with these activities:

Create an Operations Management Resource Compilation

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Organize and curate a collection of valuable resources related to operations management to facilitate your learning journey.

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Identify and gather relevant materials such as articles, videos, case studies, and industry reports.
Organize the materials into a structured and easily accessible format.
Consider creating annotated summaries or creating connections between different resources.

Review Operations Vocabulary

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Review the basic vocabulary to strengthen understanding of operations management and process.

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Create a list of key terms and definitions related to operations management.
Develop flashcards or a glossary to aid in memorization and recall.
Engage in discussions or online forums to reinforce understanding and clarify concepts.

Solve Operations Management Practice Problems

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Reinforce your understanding of operations management concepts by solving practice problems and evaluating different scenarios.

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Gather practice problems from textbooks, online resources, or previous assessments.
Allocate dedicated time to solve the problems, applying the concepts learned in the course.
Review your solutions and identify areas where you need further clarification.

Four other activities

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Explore Process Mapping Tools

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Familiarize yourself with the tools and techniques used for process mapping to enhance your ability to analyze and improve operations.

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Identify different process mapping tools and their capabilities.
Select a suitable tool and complete tutorials to learn its features and functionality.
Practice creating process maps using the selected tool to gain proficiency.

Participate in Operations Case Study Discussions

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Collaborate with peers to analyze real-world operations scenarios, broadening your perspective and sharpening your decision-making skills.

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Join or form a study group focused on operations case studies.
Select a case study and prepare for discussion by researching the industry and context.
Actively participate in discussions, sharing insights and perspectives.
Critically evaluate different approaches and solutions proposed by group members.
Summarize key learnings and takeaways from the case study discussions.

Attend an Operations Management Workshop

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Engage in interactive workshops led by industry experts to gain practical insights and hands-on experience in operations management.

Browse courses on Operations Management

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Identify and register for an operations management workshop that aligns with your learning goals.
Attend the workshop and actively participate in discussions and exercises.
Network with other professionals and learn about the latest trends and best practices.

Develop an Operations Plan

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Create a comprehensive plan outlining your business operations, allowing you to visualize and optimize processes effectively.

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Establish clear objectives and goals for your operations.
Analyze current processes and identify areas for improvement.
Design and implement new or revised processes to enhance efficiency and effectiveness.
Develop metrics to track and evaluate the performance of your operations.
Communicate the operations plan to stakeholders and ensure alignment.

Career center

Learners who complete Fundamentos de Operações com o 10,000 Women da Goldman Sachs will develop knowledge and skills that may be useful to these careers:

Operations Analyst

This course immerses you in the principles of operations management. It helps you understand the workings of any business, so you can analyze their effectiveness and efficiency. This is a valuable foundation for an Operations Analyst, who studies how organizations can improve their business processes.

See salaries and explore the career path for Operations Analyst

Business Process Consultant

Coursework of this program complements your role as a Business Process Consultant. It helps you understand how to evaluate and improve an organization's operations. Additionally, you learn how to recognize pain points and inefficiencies within business processes.

See salaries and explore the career path for Business Process Consultant

Operations Manager

Operations Managers help organizations improve efficiency and productivity, while ensuring that workflows run smoothly. The in-depth operations knowledge you gain from this course positions you for success in this role.

See salaries and explore the career path for Operations Manager

Process Improvement Specialist

As a Process Improvement Specialist, you make sure that business processes are efficient. This course is an asset in understanding how processes are mapped and improved. It can help you identify and implement process improvements.

See salaries and explore the career path for Process Improvement Specialist

Business Analyst

Business Analysts evaluate business processes to improve operations and efficiency. The knowledge you gain in operations and process management gives you a strong foundation for a career as a Business Analyst.

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Project Manager

Project Management requires strong skills in organization and process management. This course helps you develop strong operational management skills. It introduces core concepts in process flow, empowering you to handle projects and lead cross-functional teams.

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Continuous Improvement Manager

Continuous Improvement Managers focus on process improvement, operational efficiency, and quality control. This course helps you understand how to map and assess business processes. It provides a framework for recognizing opportunities for continuous improvement.

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Quality Management Specialist

Quality Management Specialists establish and implement policies to ensure quality across an organization. The course provides foundational knowledge that supports your role. It discusses how to efficiently manage operations to help meet and exceed standards

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Management Consultant

Management Consultants provide advice to organizations on how to improve performance. This course helps you understand how businesses operate. It can help you learn how to identify and provide solutions for operational problems.

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Logistics Manager

Logistics Managers develop and manage business processes to ensure efficient and cost-effective delivery of goods. The course introduces operations management fundamentals. It focuses on how to create and maintain efficient business processes.

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Supply Chain Manager

Supply Chain Managers oversee the efficient flow of goods and services within a business. This course provides a good overview of how business operations are managed. It helps you understand how supply chain management links to other business processes.

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Business Owner

Business Owners make decisions about operations that drive their business success. This course helps you understand the foundational principles of operating a business. It may be particularly relevant if you have a small business.

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Entrepreneur

Entrepreneurs create and manage their own businesses. This course provides a foundation in the operations side of business management. It can be valuable if you want to understand the operational side of managing a business.

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Industrial Engineer

Industrial Engineers make businesses more efficient by designing and improving processes. This course provides you with a foundation in operations management. It can be useful to your work in process management and workflow improvement.

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Operations Research Analyst

Operations Research Analysts use mathematical models to solve business problems. This course provides the foundational knowledge for operational modeling. It helps you learn how to make data-driven decisions to improve business processes.

See salaries and explore the career path for Operations Research Analyst