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Virtual Agents

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May 1, 2024 3 minute read

Virtual Agents, also known as chatbots or virtual assistants, are computer programs designed to simulate human conversation through text or voice. These agents operate across various platforms such as messaging apps, websites, or social media, providing information, assistance, and support. Virtual Agents offer numerous benefits, including improved customer service, increased lead generation, and reduced operational costs.

Why Study Virtual Agents?

Path to Virtual Agents

Take the first step.

We've curated five courses to help you on your path to Virtual Agents. Use these to develop your skills, build background knowledge, and put what you learn to practice.

Sorted from most relevant to least relevant:

Adding a Phone Gateway to a Virtual Agent

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AI Chatbots & Virtual Agents (Build AI Chatbots in Minutes)

AI Chatbots & Virtual Agents (Build AI Chatbots in...

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Mejora tu negocio con Inteligencia Artificial

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Dialogflow CX: Parameter Manipulation

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Introduction to Machine Learning on AWS

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Reading list

We've selected one books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Virtual Agents.

The Book of Chatbots

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Provides a comprehensive overview of virtual assistants, covering their design, development, and deployment. It is written by a leading expert in the field and must-read for anyone interested in learning more about virtual assistants.

The Book of Chatbots: From ELIZA to ChatGPT

Hardcover

The Book of Chatbots: From ELIZA to ChatGPT

Kindle Edition

Relevant careers

Customer Service Specialist

Marketing Specialist

Product Manager

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