Improve Business Performance with Microsoft Forms from Coursera

Microsoft Forms can serve as a tool to help you survey both external and internal stakeholders as you work on improving your business performance. Business leaders can gain a 360 degree view of their business - or particular product or service line - through the use of surveys. By creating a strong objective first, a business leader can make a variety of surveys using the free, online program, Microsoft Forms, to gain insight from multiple stakeholders of their company.

Through the input from both internal employees and external customers, business leaders can make important decisions about how to move their company forward.

Follow this step-by-step guided project to discover how Microsoft Forms can be a strong tool to get this important business insight. First, learners will discover how to create a survey in Microsoft Forms by writing a strong objective. Next, learners will see how to create customer satisfaction surveys and employee satisfaction surveys and how each one serves different purposes in improving business performance. Then, learners will discover how to finalize and send the surveys before finally learning how to analyze the responses in a way that can lead to improved performance.

What's inside

Syllabus

Project Overview

In this project, you will discover how Microsoft Forms can be a strong tool to achieve important business insight. You will create customer satisfaction surveys and employee satisfaction surveys and learn how each one serves different purposes in improving business performance.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Geared towards business professionals looking to gather insights from stakeholders to make informed decisions

Equips learners with skills in creating both customer satisfaction and employee satisfaction surveys

Suitable for learners with no prior knowledge of Microsoft Forms

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Improve Business Performance with Microsoft Forms with these activities:

Review Microsoft Forms Tools

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Review the basic tools and functions of Microsoft Forms to create and manage surveys.

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Explore the Microsoft Forms interface.
Create a new survey.
Add questions and response options.

Design a Customer Satisfaction Survey

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Create a customized survey to gather feedback from customers to identify areas for improvement.

Browse courses on Customer Satisfaction Surveys

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Define the purpose of the survey.
Identify key customer needs.
Design survey questions.
Test the survey before distribution.

Conduct an Employee Satisfaction Survey

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Design and conduct a survey to understand employee satisfaction levels and areas for improvement.

Browse courses on Employee Satisfaction Surveys

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Identify the key areas to measure.
Create a set of relevant questions.
Distribute the survey to employees.
Analyze and interpret the results.

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Implement Survey Findings

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Develop and implement a plan to address areas for improvement identified through survey analysis.

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Prioritize key findings.
Develop a roadmap for implementation.
Implement the plan and track progress.
Monitor the effectiveness of the implemented changes.

Career center

Learners who complete Improve Business Performance with Microsoft Forms will develop knowledge and skills that may be useful to these careers:

Market Research Analyst

Market Research Analysts conduct surveys to collect data on consumer preferences and behavior. They use this data to help businesses make informed decisions about product development, marketing campaigns, and other business strategies. The course, Improve Business Performance with Microsoft Forms, can help you develop the skills you need to create and conduct effective surveys. You will learn how to write strong survey questions, choose the right survey methods, and analyze survey results. This course can help you build a foundation for a successful career as a Market Research Analyst.

See salaries and explore the career path for Market Research Analyst

Business Analyst

Business Analysts work with businesses to improve their performance. They analyze business processes, identify areas for improvement, and develop solutions to help businesses achieve their goals. The course, Improve Business Performance with Microsoft Forms, can help you develop the skills you need to be a successful Business Analyst. You will learn how to use Microsoft Forms to collect data from customers and employees. This data can be used to identify areas for improvement and develop solutions to help businesses achieve their goals.

See salaries and explore the career path for Business Analyst

Product Manager

Product Managers are responsible for the development and launch of new products. They work with engineers, designers, and marketers to create products that meet the needs of customers. The course, Improve Business Performance with Microsoft Forms, can help you develop the skills you need to be a successful Product Manager. You will learn how to use Microsoft Forms to collect feedback from customers and employees. This feedback can be used to improve the design and development of new products.

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Customer Success Manager

Customer Success Managers work with customers to ensure that they are satisfied with their products or services. They help customers resolve problems, answer questions, and provide training. The course, Improve Business Performance with Microsoft Forms, can help you develop the skills you need to be a successful Customer Success Manager. You will learn how to use Microsoft Forms to collect feedback from customers. This feedback can be used to improve customer satisfaction and retention.

See salaries and explore the career path for Customer Success Manager

Sales Manager

Sales Managers lead and motivate sales teams. They develop sales strategies, set sales targets, and track sales performance. The course, Improve Business Performance with Microsoft Forms, can help you develop the skills you need to be a successful Sales Manager. You will learn how to use Microsoft Forms to collect data on sales performance. This data can be used to identify areas for improvement and develop strategies to increase sales.

See salaries and explore the career path for Sales Manager

Marketing Manager

Marketing Managers develop and execute marketing campaigns. They work with marketing teams to create marketing materials, manage marketing budgets, and track marketing results. The course, Improve Business Performance with Microsoft Forms, can help you develop the skills you need to be a successful Marketing Manager. You will learn how to use Microsoft Forms to collect data on marketing campaigns. This data can be used to identify areas for improvement and develop strategies to increase marketing effectiveness.

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Operations Manager

Operations Managers oversee the day-to-day operations of a business. They work with employees to ensure that the business is running smoothly and efficiently. The course, Improve Business Performance with Microsoft Forms, can help you develop the skills you need to be a successful Operations Manager. You will learn how to use Microsoft Forms to collect data on business operations. This data can be used to identify areas for improvement and develop strategies to increase efficiency.

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Human Resources Manager

Human Resources Managers oversee the human resources department of a business. They work with employees to recruit, train, and develop talent. The course, Improve Business Performance with Microsoft Forms, can help you develop the skills you need to be a successful Human Resources Manager. You will learn how to use Microsoft Forms to collect data on employee satisfaction. This data can be used to identify areas for improvement and develop strategies to increase employee engagement.

See salaries and explore the career path for Human Resources Manager

Financial Analyst

Financial Analysts analyze financial data to help businesses make informed decisions. They work with financial data to create financial models, analyze financial performance, and make investment recommendations. The course, Improve Business Performance with Microsoft Forms, can help you develop the skills you need to be a successful Financial Analyst. You will learn how to use Microsoft Forms to collect data on financial performance. This data can be used to identify areas for improvement and develop strategies to increase financial performance.

See salaries and explore the career path for Financial Analyst

Data Analyst

Data Analysts collect, clean, and analyze data to help businesses make informed decisions. They work with data to identify trends, patterns, and insights. The course, Improve Business Performance with Microsoft Forms, can help you develop the skills you need to be a successful Data Analyst. You will learn how to use Microsoft Forms to collect data from customers and employees. This data can be used to identify trends, patterns, and insights that can help businesses improve their performance.

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IT Manager

IT Managers oversee the information technology department of a business. They work with employees to ensure that the business's technology needs are met. The course, Improve Business Performance with Microsoft Forms, may be useful for IT Managers who want to learn how to use Microsoft Forms to collect data on IT performance. This data can be used to identify areas for improvement and develop strategies to increase IT efficiency.

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Project Manager

Project Managers plan, execute, and close projects. They work with project teams to ensure that projects are completed on time, within budget, and to the required quality standards. The course, Improve Business Performance with Microsoft Forms, may be useful for Project Managers who want to learn how to use Microsoft Forms to collect data on project performance. This data can be used to identify areas for improvement and develop strategies to increase project success.

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Consultant

Consultants provide advice to businesses on a variety of topics. They work with businesses to improve their performance, solve problems, and implement new strategies. The course, Improve Business Performance with Microsoft Forms, may be useful for Consultants who want to learn how to use Microsoft Forms to collect data from clients. This data can be used to identify areas for improvement and develop strategies to help clients achieve their goals.

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Entrepreneur

Entrepreneurs start and operate their own businesses. They work with customers, employees, and investors to build and grow their businesses. The course, Improve Business Performance with Microsoft Forms, may be useful for Entrepreneurs who want to learn how to use Microsoft Forms to collect data on their business performance. This data can be used to identify areas for improvement and develop strategies to grow their business.

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Freelancer

Freelancers provide services to clients on a project-by-project basis. They work with clients to complete tasks, solve problems, and achieve specific goals. The course, Improve Business Performance with Microsoft Forms, may be useful for Freelancers who want to learn how to use Microsoft Forms to collect data on their performance. This data can be used to identify areas for improvement and develop strategies to grow their freelance business.

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Improve Business Performance with Microsoft Forms

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