Деловой этикет: от Слов к Делу from Coursera

Онлайн-курс “Деловой этикет: от Слов к Делу” представляет собой уникальное сочетание культурологического и лингвистического аспектов деловой коммуникации, цель курса состоит в том, чтобы слушатели посмотрели на правила этикета как на гибкий и важный инструмент созидания делового пространства, комфортного для эффективной и творческой деятельности. Курс решит проблемы неуверенной коммуникации, поможет обрести чувство свободы в общении с коллегами, партнерами, руководителем. Курс будет интересен слушателям, которые желают повысить квалификацию и получить дополнительные навыки делового поведения и общения (управление персоналом, менеджмент, государственная служба, документоведение и др.). Материал курса также будет полезен людям, регулярно сталкивающимся с ситуациями, вызывающими затруднения и сомнения в рамках делового общения. В результате освоения курса слушатели будут способны: - определять деловую ситуацию и применять к ней правила самопредставления и представления других людей; - вести телефонные разговоры, деловую переписку, пользоваться мессенджерами в профессиональной жизни; - правильно обращаться, приветствовать, совершать рукопожатие, встречать важных гостей, вести деловые беседы; - логически верно и грамотно строить устную и письменную речь на русском языке для решения задач в типовых ситуациях бытовой и деловой коммуникации; создавать вербальные сообщения профессионального назначения.

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Explores business communication, which is standard in office settings

Develops business communication skills, which are core skills for in-office work

Studied by managers, state employees, and other professionals, indicating the relevance to industry

Provides hands-on examples, including lab and interactive content

Reviews summary

Highly praised business etiquette course

The four reviews on this course titled “Деловой этикет: от Слов к Делу” are extremely positive. Reviewers describe the course using the words “interesting”, “very useful”, “very easy to understand”, and “informative”.

Easy to understand.

""Доступный язык. Конкретика. Краткость. Красота.""

Practical.

""Очень полезный и интересный курс, без воды, без повторения. Концентрированная и полезная информация, которую можно применять на практике""

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Деловой этикет: от Слов к Делу with these activities:

Refine foundational understanding of business etiquette

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Review key principles of business etiquette to strengthen understanding of course concepts.

Browse courses on Workplace Etiquette

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Review core principles of business etiquette, such as professional demeanor, communication, and attire.
Consider examples of appropriate and inappropriate behavior in business settings.

Practice delivering professional introductions

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Enhance confidence and proficiency in delivering effective self-introductions in business settings.

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Find online tutorials or videos demonstrating techniques for professional self-introductions.
Practice delivering introductions in front of a mirror or with a partner.

Conduct mock phone conversations

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Improve communication skills and build confidence in conducting professional phone conversations.

Browse courses on Telephone Etiquette

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Identify common scenarios and role-play mock phone conversations with a partner.
Focus on maintaining clear and concise communication, active listening, and appropriate tone.

Three other activities

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Develop a personal elevator pitch

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Craft a concise and compelling personal elevator pitch to introduce yourself and your professional aspirations effectively.

Browse courses on Self-Introduction

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Identify your key skills, experiences, and career goals.
Practice delivering the elevator pitch in front of a mirror or with a partner.

Participate in role-playing exercises

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Engage in role-playing scenarios to practice handling challenging business situations and improve communication skills.

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Form groups and assign different business scenarios to role-play.
Provide constructive feedback and discuss alternative approaches to handling situations.

Implement an etiquette improvement plan

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Create and execute a personalized plan to improve specific areas of business etiquette and enhance overall professional conduct.

Browse courses on Professional Development

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Identify areas for improvement based on course learnings and self-reflection.
Set specific goals and develop strategies to address each area.
Monitor progress regularly and make adjustments as needed.

Career center

Learners who complete Деловой этикет: от Слов к Делу will develop knowledge and skills that may be useful to these careers:

Business Analyst

A Business Analyst is responsible for identifying and analyzing business needs and recommending solutions that will improve efficiency and effectiveness. The course “Business Etiquette: from Words to Deeds” can help Business Analysts succeed in their roles by providing them with the skills they need to communicate effectively with stakeholders, build strong relationships, and manage projects successfully. The course covers topics such as self-presentation, business writing, and negotiation, which are all essential skills for Business Analysts.

See salaries and explore the career path for Business Analyst

Human Resources Manager

A Human Resources Manager is responsible for managing the human resources function of an organization, including recruiting, hiring, training, and development. The course “Business Etiquette: from Words to Deeds” can help Human Resources Managers succeed in their roles by providing them with the skills they need to communicate effectively with employees and managers, build strong relationships, and resolve conflicts. The course covers topics such as self-presentation, business writing, and negotiation, which are all essential skills for Human Resources Managers.

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Project Manager

A Project Manager is responsible for planning, executing, and closing projects. The course “Business Etiquette: from Words to Deeds” can help Project Managers succeed in their roles by providing them with the skills they need to communicate effectively with stakeholders, build strong relationships, and manage projects successfully. The course covers topics such as self-presentation, business writing, and negotiation, which are all essential skills for Project Managers.

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Customer Success Manager

A Customer Success Manager is responsible for ensuring that customers are satisfied with a company's products or services. The course “Business Etiquette: from Words to Deeds” can help Customer Success Managers succeed in their roles by providing them with the skills they need to build strong relationships with customers, communicate effectively, and resolve problems. The course covers topics such as self-presentation, business writing, and negotiation, which are all essential skills for Customer Success Managers.

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Trainer

A Trainer is responsible for developing and delivering training programs to employees. The course “Business Etiquette: from Words to Deeds” can help Trainers succeed in their roles by providing them with the skills they need to communicate effectively with learners, build strong relationships, and manage projects successfully. The course covers topics such as self-presentation, business writing, and negotiation, which are all essential skills for Trainers.

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Marketing Manager

A Marketing Manager is responsible for developing and executing marketing campaigns to promote a company's products or services. The course “Business Etiquette: from Words to Deeds” can help Marketing Managers succeed in their roles by providing them with the skills they need to communicate effectively with customers, build strong relationships, and manage projects successfully. The course covers topics such as self-presentation, business writing, and negotiation, which are all essential skills for Marketing Managers.

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Sales Manager

A Sales Manager is responsible for managing a sales team and achieving sales goals. The course “Business Etiquette: from Words to Deeds” can help Sales Managers succeed in their roles by providing them with the skills they need to communicate effectively with customers, build strong relationships, and manage teams successfully. The course covers topics such as self-presentation, business writing, and negotiation, which are all essential skills for Sales Managers.

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Consultant

A Consultant provides advice and guidance to businesses on a variety of topics, including strategy, operations, and technology. The course “Business Etiquette: from Words to Deeds” can help Consultants succeed in their roles by providing them with the skills they need to build strong relationships with clients, communicate effectively, and manage projects successfully. The course covers topics such as self-presentation, business writing, and negotiation, which are all essential skills for Consultants.

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Public relations manager

A Public Relations Manager is responsible for managing the public relations function of an organization, including media relations, crisis communications, and community outreach. The course “Business Etiquette: from Words to Deeds” can help Public Relations Managers succeed in their roles by providing them with the skills they need to communicate effectively with the media and public, build strong relationships, and manage projects successfully. The course covers topics such as self-presentation, business writing, and negotiation, which are all essential skills for Public Relations Managers.

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Event Planner

An Event Planner is responsible for planning and executing events, such as conferences, weddings, and corporate parties. The course “Business Etiquette: from Words to Deeds” can help Event Planners succeed in their roles by providing them with the skills they need to build strong relationships with clients, communicate effectively, and manage projects successfully. The course covers topics such as self-presentation, business writing, and negotiation, which are all essential skills for Event Planners.

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Writer

A Writer is responsible for writing and editing content, such as articles, blog posts, and marketing materials. The course “Business Etiquette: from Words to Deeds” may be useful for Writers by providing them with the skills they need to communicate effectively with editors and clients. The course covers topics such as self-presentation, business writing, and negotiation, which can be helpful for Writers in building relationships with stakeholders and managing projects.

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Technical Writer

A Technical Writer is responsible for writing and editing technical documentation, such as user manuals, white papers, and marketing materials. The course “Business Etiquette: from Words to Deeds” may be useful for Technical Writers by providing them with the skills they need to communicate effectively with technical and non-technical audiences. The course covers topics such as self-presentation, business writing, and negotiation, which can be helpful for Technical Writers in building relationships with stakeholders and managing projects.

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Auditor

Auditors examine financial records, accounting systems, and internal controls to express an opinion on the fairness of financial statements.

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Financial Analyst

Financial Analysts use their knowledge of economics, finance, and accounting to make investment recommendations.

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Accountant

Accountants prepare and examine financial records to ensure accuracy and detect fraud. They analyze financial information and develop reports for management and other users of financial information.

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