Теория и практика эффективной коммуникации from Coursera

От того насколько эффективно сотрудник может взаимодействовать с руководителем, наставником, коллегами, заказчиками и партнерами зависит успех и скорость решения большого количества вопросов в современном бизнесе. Даже в эру цифровизации правила и принципы эффективной коммуникации между людьми остаются важнейшим фактором в любом деле. Данный курс помогает студентам разобраться с принципами эффективной коммуникации в рабочей среде. Разбирается устная коммуникация, деловая переписка, как в письме, так и в различных мессенджерах, навыки публичных выступлений, специфика коммуникации с представителями разных поколений в деловой среде. Курс посвящен приобретению навыков и знаний в области деловой коммуникации в бизнес и производственной среде. Цель курса — получению и отработке навыков эффективной коммуникации в бизнес и деловой среде.

Good to know

Know what's good

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, and possible dealbreakers

Teaches skills that are highly relevant to a business environment

Builds a strong foundation in business communication for beginners

Provides an overview of effective communication in various business contexts

Taught by instructors with academic expertise in communication

Covers relevant topics for managing stakeholder relationships in a business setting

Offered through a reputable online learning platform

Reviews summary

Positive communication skills training

This course teaches crucial communication techniques to help students advance in their business and work life. Skills such as public speaking, written communication, and more are addressed.

Course offers practical skills for effective communication in the workplace.

"Данный курс помогает студентам разобраться с принципами эффективной коммуникации в рабочей среде."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Теория и практика эффективной коммуникации with these activities:

Review Business Communication Basics

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Refresh your understanding of fundamental business communication principles.

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Review key concepts such as audience analysis, message clarity, and effective delivery.
Read articles or watch videos on business communication best practices.

Organize Course Materials

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Prepare yourself for successful learning by creating a well-organized system for your notes and materials.

Browse courses on Note-Taking

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Create a dedicated folder or notebook for the course.
Categorize and label your notes.
Review and summarize your notes regularly.

Join a Study Group

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Connect with peers to share knowledge, learn from others, and reinforce concepts.

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Find or form a study group with other students in the course.
Establish regular meeting times.
Review course materials together.
Discuss key concepts and theories.

Five other activities

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Read 'Crucial Conversations'

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Start building your communication skills for business and production environments.

View Crucial Conversations: Tools for Talking When... on Amazon

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Read chapters 1-3 and complete the exercises.
Read chapters 4-6 and complete the exercises.
Read chapters 7-9 and complete the exercises.
Create a summary of the book's key points.

Practice Active Listening

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Solidify your understanding of active listening techniques.

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Watch a video tutorial on active listening.
Practice active listening in a conversation with a friend or family member.
Reflect on your active listening skills and identify areas for improvement.

Role-Playing Exercises

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Enhance your ability to communicate effectively in different situations.

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Identify a challenging communication scenario.
Develop a role-playing script.
Practice the role-playing exercise with a partner.
Reflect on the role-playing exercise and identify areas for improvement.

Develop a Communication Plan

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Demonstrate your ability to plan and execute effective communication strategies.

Browse courses on Communication Plan

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Identify the target audience and communication objectives.
Research and gather information on the topic.
Develop a communication message and strategy.
Create a communication plan document.

Conduct a Presentation

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Showcase your ability to convey information effectively in a public setting.

Browse courses on Public Speaking

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Develop a presentation outline.
Craft a compelling presentation.
Rehearse the presentation.
Deliver the presentation.
Reflect on the presentation and identify areas for improvement.

Career center

Learners who complete Теория и практика эффективной коммуникации will develop knowledge and skills that may be useful to these careers:

Project Manager

Project Managers oversee the planning, execution, and delivery of projects. They are responsible for communicating with stakeholders, including clients, team members, and leadership. Effective communication skills are essential for this role, as Project Managers must be able to clearly and effectively articulate project goals, timelines, and expectations. This course can help Project Managers build the communication skills they need to succeed in their role.

See salaries and explore the career path for Project Manager

Business Analyst

Business Analysts work with stakeholders to understand their business needs and translate those needs into technical requirements. They are responsible for communicating with stakeholders to gather requirements, analyze data, and develop solutions. Effective communication skills are essential for this role, as Business Analysts must be able to clearly and effectively articulate technical information to a variety of audiences. This course can help Business Analysts build the communication skills they need to succeed in their role.

See salaries and explore the career path for Business Analyst

Product Manager

Product Managers are responsible for the development and launch of new products. They work with stakeholders to define product requirements, create product roadmaps, and communicate product plans. Effective communication skills are essential for this role, as Product Managers must be able to clearly and effectively articulate product goals, timelines, and expectations. This course can help Product Managers build the communication skills they need to succeed in their role.

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Consultant

Consultants provide professional advice and guidance to organizations. They work with stakeholders to define business problems, develop solutions, and implement recommendations. Effective communication skills are essential for this role, as Consultants must be able to clearly and effectively articulate business problems, solutions, and recommendations. This course can help Consultants build the communication skills they need to succeed in their role.

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Technical Writer

Technical Writers create documentation for complex technical products. They write instruction manuals, white papers, and other materials that explain how a product works. Effective communication skills are essential for this role, as writers must be able to clearly and accurately convey technical information to a variety of audiences. This course can help Technical Writers build the communication skills they need to succeed in their role.

See salaries and explore the career path for Technical Writer

Recruiter

Recruiters are responsible for attracting and hiring new employees. They work with stakeholders to define hiring needs, screen candidates, and communicate hiring decisions. Effective communication skills are essential for this role, as Recruiters must be able to clearly and effectively articulate hiring goals, strategies, and expectations. This course can help Recruiters build the communication skills they need to succeed in their role.

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Teacher

Teachers are responsible for educating students in a variety of subjects. They work with students to develop lesson plans, create presentations, and communicate lesson content. Effective communication skills are essential for this role, as Teachers must be able to clearly and effectively articulate lesson goals, strategies, and expectations. This course can help Teachers build the communication skills they need to succeed in their role.

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Public relations manager

Public Relations Managers are responsible for managing the public image of organizations. They work with stakeholders to develop and execute public relations campaigns to build relationships with the media, customers, and the public. Effective communication skills are essential for this role, as Public Relations Managers must be able to clearly and effectively articulate organizational goals, strategies, and messages. This course can help Public Relations Managers build the communication skills they need to succeed in their role.

See salaries and explore the career path for Public relations manager

Event Planner

Event Planners are responsible for planning and executing events. They work with stakeholders to define event goals, create event plans, and communicate event details. Effective communication skills are essential for this role, as Event Planners must be able to clearly and effectively articulate event goals, strategies, and expectations. This course can help Event Planners build the communication skills they need to succeed in their role.

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Writer

Writers create written content for a variety of purposes, including marketing, public relations, and journalism. They work with stakeholders to define writing goals, develop writing plans, and communicate writing content. Effective communication skills are essential for this role, as Writers must be able to clearly and effectively articulate writing goals, strategies, and expectations. This course can help Writers build the communication skills they need to succeed in their role.

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Trainer

Trainers are responsible for developing and delivering training programs. They work with stakeholders to define training needs, create training materials, and communicate training content. Effective communication skills are essential for this role, as Trainers must be able to clearly and effectively articulate training goals, strategies, and expectations. This course can help Trainers build the communication skills they need to succeed in their role.

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Human Resources Manager

Human Resources Managers are responsible for managing the human resources function of organizations. They work with stakeholders to develop and execute human resources policies, programs, and initiatives. Effective communication skills are essential for this role, as Human Resources Managers must be able to clearly and effectively articulate human resources goals, strategies, and expectations. This course can help Human Resources Managers build the communication skills they need to succeed in their role.

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Customer Service Manager

Customer Service Managers are responsible for managing the customer service function of organizations. They work with stakeholders to develop and execute customer service policies, programs, and initiatives. Effective communication skills are essential for this role, as Customer Service Managers must be able to clearly and effectively articulate customer service goals, strategies, and expectations. This course can help Customer Service Managers build the communication skills they need to succeed in their role.

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Marketing Manager

Marketing Managers are responsible for developing and executing marketing campaigns to promote products and services. They work with stakeholders to define marketing goals, create marketing plans, and communicate marketing messages. Effective communication skills are essential for this role, as Marketing Managers must be able to clearly and effectively articulate marketing goals, strategies, and expectations. This course can help Marketing Managers build the communication skills they need to succeed in their role.

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Sales Manager

Sales Managers lead and motivate sales teams to achieve sales goals. They are responsible for communicating with customers, prospects, and team members to build relationships and drive sales. Effective communication skills are essential for this role, as Sales Managers must be able to clearly and effectively articulate sales goals, strategies, and expectations. This course can help Sales Managers build the communication skills they need to succeed in their role.

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