Soft Skills: Deliver Quality Work with Agility from edX

When submitting work in a professional setting, it is crucial to meet both the quality and time expectations set by your employer. This short course will teach you about how to deliver quality work with consistency and efficiency.

Effective research skills play a vital role in ensuring the delivery of quality work. By taking this short, self-paced course, you will learn exactly how to do that. You will also learn a variety of other skills that are essential such as a five-step process that will teach you how to create and deliver quality work.

The skills taught in this course are fundamental skills that are important in any job you may have, especially office or business-related jobs. The content provided in this course is applicable to your everyday work-life and will be a stepping stone in your path to success.

This course is part of the People and Power Skills Professional Certificate from IBM.

What you'll learn

Deliver work consistently and in a timely manner
Apply a five-step process that will help you deliver high quality work
Create and deliver work that helps solves problems and reduces effort for the person or group requesting it
Become a trusted advisor to clients and colleagues by working with agility while applying the quality work process

What's inside

Syllabus

The course is composed of the following lessons:

- Delivering Quality Work with Agility: An overview

- About the Course

- Topic 1: What do I need to know?

- Topic 2: How do I prepare?

- Topic 3: How do I do my research?

- Topic 4: How do I decide what to do?

- Topic 5: How do I do it?

- Topic 6: How do I deliver it?

- Topic 7: Who benefits when I deliver quality work?

- Course-end Assessment

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Explores common research issues and solutions that will assist learners in completing projects in any field

Taught by industry-recognized instructors from Skills Network

Examines effective research methodologies and provides a framework for learners to develop and apply in their own work

Covers time management and project planning, which are key skills for students at any level

Investigates how to identify relevant and credible sources, which is a valuable skill for academic and professional settings

Develops critical thinking and problem-solving skills, which are essential for any profession

Career center

Learners who complete Soft Skills: Deliver Quality Work with Agility will develop knowledge and skills that may be useful to these careers:

Quality Control Manager

Quality Control Managers are responsible for ensuring the quality of products or services. They may develop quality standards, conduct inspections, or analyze data. This course may be useful for Quality Control Managers because it teaches skills such as research, problem solving, and time management. These skills can help Quality Control Managers to deliver high-quality products or services that meet customer expectations.

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Software Engineer

Software Engineers are responsible for designing, developing, and testing software. They may work with stakeholders, gather requirements, or write code. This course may be useful for Software Engineers because it teaches skills such as research, problem solving, and time management. These skills can help Software Engineers to deliver high-quality software that meets the needs of stakeholders.

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Network Administrator

Network Administrators are responsible for managing and maintaining computer networks. They may work with stakeholders, gather requirements, or develop network configurations. This course may be useful for Network Administrators because it teaches skills such as research, problem solving, and time management. These skills can help Network Administrators to deliver high-quality networks that meet the needs of stakeholders.

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Database Administrator

Database Administrators are responsible for managing and maintaining databases. They may work with stakeholders, gather requirements, or develop database schemas. This course may be useful for Database Administrators because it teaches skills such as research, problem solving, and time management. These skills can help Database Administrators to deliver high-quality databases that meet the needs of stakeholders.

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Web Developer

Web Developers are responsible for designing, developing, and maintaining websites. They may work with stakeholders, gather requirements, or write code. This course may be useful for Web Developers because it teaches skills such as research, problem solving, and time management. These skills can help Web Developers to deliver high-quality websites that meet the needs of stakeholders.

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Information Security Analyst

Information Security Analysts are responsible for protecting organizations from cyber attacks. They may develop security policies, conduct security audits, or monitor security systems. This course may be useful for Information Security Analysts because it teaches skills such as research, problem solving, and time management. These skills can help Information Security Analysts to deliver high-quality security solutions that protect organizations from cyber threats.

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Quality Assurance Analyst

Quality Assurance Analysts are responsible for ensuring the quality of software products. They may review code, test software, or develop test plans. This course may be useful for Quality Assurance Analysts because it teaches skills such as research, problem solving, and time management. These skills can help Quality Assurance Analysts to deliver high-quality work in a timely manner.

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Project Manager

Project Managers are responsible for planning, executing, and closing projects. They may work with stakeholders, develop budgets, or manage risks. This course may be useful for Project Managers because it teaches skills such as time management, problem solving, and communication. These skills can help Project Managers to deliver projects on time and within budget.

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Computer Systems Analyst

Computer Systems Analysts are responsible for analyzing and designing computer systems. They may work with stakeholders, gather requirements, or develop system specifications. This course may be useful for Computer Systems Analysts because it teaches skills such as research, problem solving, and communication. These skills can help Computer Systems Analysts to deliver high-quality systems that meet the needs of stakeholders.

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Systems Analyst

Systems Analysts are responsible for analyzing and designing computer systems. They may work with stakeholders, gather requirements, or develop system specifications. This course may be useful for Systems Analysts because it teaches skills such as research, problem solving, and communication. These skills can help Systems Analysts to deliver high-quality systems that meet the needs of stakeholders.

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IT Consultant

IT Consultants are responsible for providing advice and guidance on IT matters. They may work with clients to assess needs, develop solutions, or implement IT systems. This course may be useful for IT Consultants because it teaches skills such as research, problem solving, and communication. These skills can help IT Consultants to deliver high-quality advice and guidance that helps clients achieve their IT goals.

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Business Analyst

Business Analysts are responsible for analyzing business needs and developing solutions. They may work with stakeholders, gather requirements, or develop process maps. This course may be useful for Business Analysts because it teaches skills such as research, problem solving, and communication. These skills can help Business Analysts to deliver high-quality solutions that meet the needs of stakeholders.

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Process Engineer

Process Engineers are responsible for designing and improving processes. They may work with stakeholders, analyze data, or develop process models. This course may be useful for Process Engineers because it teaches skills such as research, problem solving, and time management. These skills can help Process Engineers to deliver high-quality processes that improve efficiency and effectiveness.

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Technical Writer

Technical Writers are responsible for creating documentation that explains technical information. They may write user manuals, training materials, or marketing collateral. This course may be useful for Technical Writers because it teaches skills such as research, problem solving, and communication. These skills can help Technical Writers to deliver high-quality documentation that is easy to understand and use.

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Data Analyst

Data Analysts are responsible for collecting, cleaning, and analyzing data. They may develop data models, create visualizations, or make recommendations. This course may be useful for Data Analysts because it teaches skills such as research, problem solving, and communication. These skills can help Data Analysts to deliver high-quality insights that help organizations make better decisions.

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