Demand and Work Management: A Practical Guide from Pluralsight

Everyday, the demand and work load placed upon your shoulders is growing. This course will provide you with the necessary skills and processes to make a practical impact on your demand and work management capabilities with immediate usable results.

If you are overwhelmed by the amount of work requests you get every week or even every day, and are challenged by juggling not only your workload, but the workload of your entire team or department, it is time to consider another approach. In this course, Demand and Work Management: A Practical Guide, you will learn the skills, approaches, tools, and techniques to advance your essential demand and work management skills. First, you will learn a solid definition of what demand management is, why it is an important element of any organization, and cover the numerous benefits of having a solid demand management process and approach. Next, you will discover the critical distinction between ‘demand’ and ‘work’ in conjunction with three discreet work types: operations, projects, and initiatives, that drive all demand and work in an organization. Finally, you will explore how to create backlogs, perform grooming, design portfolio/program/project management structures, setup Kanban boards, and model teams to support a variety of demand and work processes. When you’re finished with this course, you will have the skills and knowledge of demand and work management needed to implement proven techniques and processes to capture and manage demand from the executives to the end users and execute and deliver high-quality work outcomes.

What's inside

Syllabus

Course Overview

What You Will Learn

Explore the Fundamentals of Demand Management

Constructing Your Demand Management Process

Building Your Operations Management Process

Building Your Project Management Process

Building Your Initiative Management Process

Tools, Forecasting, Metrics & Course Summary

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Teaches skills, approaches, and techniques to advance demand and work management capabilities

Covers essential elements of demand management, including operations, projects, and initiatives

Designed to help students develop practical skills in managing demand and workload

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Demand and Work Management: A Practical Guide with these activities:

Gather Resources on Demand and Work Management

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Build a valuable collection of resources for future reference and continued learning.

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Search for articles, books, and videos on demand and work management
Organize and categorize the resources
Annotate the resources with your insights

Understand what demand and work management is

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Review foundational opertions management terminology to make sure concepts are fully grasped before starting the course.

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Review basic definitions of operations management.
Go over different types of operations processes.
Identify the key players and stakeholders involved in operations management.

Discuss Demand and Work Management Challenges

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Gain insights and learn from others' experiences by participating in peer discussions.

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Join or create a study group or online forum
Share your knowledge and experiences
Seek feedback and advice from peers

Six other activities

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Practice demand management forecasting

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This activity will help you improve your estimating skills which is key to effective demand management.

Browse courses on Demand Management

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Choose a forecasting method.
Gather data.
Create a forecast.
Evaluate your forecast.

Walkthrough Demand and Work Management with Examples

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Gain a practical understanding of demand and work management concepts through guided tutorials.

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Explore Pluralsight's library for relevant tutorials
Follow along with the step-by-step instructions
Apply the techniques in your own work environment

Assist with Demand and Work Management in a Non-Profit

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Gain practical experience and contribute to a good cause by volunteering in demand and work management.

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Identify non-profit organizations that focus on demand and work management
Contact the organizations and inquire about volunteer opportunities
Provide assistance with demand and work management tasks

Design a work management process

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This will allow you to practice and apply the principles of work management to a real-world scenario.

Browse courses on Work Management

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Identify the steps in your work management process.
Create a visual representation of your process.
Document your process.

Mentor Others in Demand and Work Management

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Strengthen your understanding and help others by mentoring in demand and work management.

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Identify individuals who could benefit from mentorship
Share your knowledge and experience
Provide guidance and support

Participate in a Demand Management Challenge

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Test your skills and gain recognition by participating in a demand management challenge.

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Identify and register for a relevant challenge
Develop a solution to the challenge
Submit your solution and receive feedback

Career center

Learners who complete Demand and Work Management: A Practical Guide will develop knowledge and skills that may be useful to these careers:

Demand Manager

Demand Managers oversee the demand for an organization's products or services, ensuring that it is aligned with the organization's strategic goals and that it is managed effectively and efficiently. This course is highly relevant for Demand Managers, as it provides a comprehensive overview of demand and work management, including how to define demand management, construct a demand management process, and perform forecasting.

See salaries and explore the career path for Demand Manager

Program Manager

Program Managers oversee a group of related projects, ensuring that they are aligned with the organization's strategic goals and that they are executed effectively and efficiently. This course is highly relevant for Program Managers, as it provides a comprehensive overview of demand and work management, including how to design portfolio/program/project management structures, set up Kanban boards, and model teams to support a variety of demand and work processes.

See salaries and explore the career path for Program Manager

Project Manager

Project Managers plan, execute, and close projects, ensuring that they are completed on time, within budget, and to the required quality standards. This course is highly relevant for Project Managers, as it provides a comprehensive overview of demand and work management, including how to build a project management process, set up Kanban boards, and model teams to support a variety of demand and work processes.

See salaries and explore the career path for Project Manager

Consultant

Consultants provide expert advice and guidance to organizations on a variety of business issues, including demand and work management. This course may be useful for Consultants seeking to improve their demand and work management skills, as it provides a solid foundation in the principles and practices of demand management, including how to define demand management, construct a demand management process, and perform forecasting.

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Operations Manager

Operations Managers plan, organize, and oversee the day-to-day operations of an organization, ensuring that its processes are efficient and effective. This course may be useful for Operations Managers seeking to improve their demand and work management skills, as it provides a solid foundation in the principles and practices of demand management, including how to build an operations management process, create backlogs, and perform grooming.

See salaries and explore the career path for Operations Manager

Business Analyst

Business Analysts analyze an organization's business needs and develop solutions to improve its efficiency and effectiveness. This course may be useful for Business Analysts seeking to improve their demand and work management skills, as it provides a solid foundation in the principles and practices of demand management, including how to define demand management, construct a demand management process, and perform forecasting.

See salaries and explore the career path for Business Analyst

Marketing Manager

Marketing Managers plan and execute marketing campaigns to promote an organization's products or services. This course may be useful for Marketing Managers seeking to improve their demand and work management skills, as it provides a solid foundation in the principles and practices of demand management, including how to define demand management, construct a demand management process, and perform forecasting.

See salaries and explore the career path for Marketing Manager

Process Engineer

Process Engineers design and improve processes to increase efficiency and productivity. This course may be useful for Process Engineers seeking to improve their demand and work management skills, as it provides a solid foundation in the principles and practices of demand management, including how to define demand management, construct a demand management process, and perform forecasting.

See salaries and explore the career path for Process Engineer

Risk Manager

Risk Managers identify, assess, and mitigate risks to an organization's business operations. This course may be useful for Risk Managers seeking to improve their demand and work management skills, as it provides a solid foundation in the principles and practices of demand management, including how to define demand management, construct a demand management process, and perform forecasting.

See salaries and explore the career path for Risk Manager

Quality Assurance Manager

Quality Assurance Managers oversee the quality of an organization's products or services, ensuring that they meet the required standards. This course may be useful for Quality Assurance Managers seeking to improve their demand and work management skills, as it provides a solid foundation in the principles and practices of demand management, including how to define demand management, construct a demand management process, and perform forecasting.

See salaries and explore the career path for Quality Assurance Manager

IT Manager

IT Managers plan, organize, and oversee the information technology (IT) resources of an organization. This course may be useful for IT Managers seeking to improve their demand and work management skills, as it provides a solid foundation in the principles and practices of demand management, including how to define demand management, construct a demand management process, and perform forecasting.

See salaries and explore the career path for IT Manager

Product Manager

Product Managers lead a product through its life cycle, translating customer needs into product specifications, and working closely with engineering and marketing to bring a product to market. This course may be useful for Product Managers seeking to improve their demand and work management skills, as it provides a solid foundation in the principles and practices of demand management, including how to create backlogs, perform grooming, and design portfolio/program/project management structures.

See salaries and explore the career path for Product Manager

Workforce Planner

Workforce Planners develop and implement strategies to ensure that an organization has the right number of employees with the right skills to meet its current and future needs. This course may be useful for Workforce Planners seeking to improve their demand and work management skills, as it provides a solid foundation in the principles and practices of demand management, including how to create backlogs, perform grooming, and design portfolio/program/project management structures.

See salaries and explore the career path for Workforce Planner

Financial Analyst

Financial Analysts analyze financial data to make recommendations on investments and financial decisions. This course may be useful for Financial Analysts seeking to improve their demand and work management skills, as it provides a solid foundation in the principles and practices of demand management, including how to define demand management, construct a demand management process, and perform forecasting.

See salaries and explore the career path for Financial Analyst

Data Analyst

Data Analysts collect, analyze, and interpret data to help organizations make better decisions. This course may be useful for Data Analysts seeking to improve their demand and work management skills, as it provides a solid foundation in the principles and practices of demand management, including how to define demand management, construct a demand management process, and perform forecasting.

See salaries and explore the career path for Data Analyst