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Dr Gemma Bend

Throughout this course, you will delve into the importance of communication in leadership, examine barriers to effective communication, and learn how framing and rhetorical crafting can amplify your message. Discover the competencies required for virtual leadership in today’s evolving work environment and evaluate the challenges of leading virtual teams. Analyze cultural differences in global leadership and synthesize key findings from the GLOBE study to understand the impact of cultural dimensions on leadership.

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Throughout this course, you will delve into the importance of communication in leadership, examine barriers to effective communication, and learn how framing and rhetorical crafting can amplify your message. Discover the competencies required for virtual leadership in today’s evolving work environment and evaluate the challenges of leading virtual teams. Analyze cultural differences in global leadership and synthesize key findings from the GLOBE study to understand the impact of cultural dimensions on leadership.

By the end, you will possess advanced skills to adapt leadership styles to suit different situations, enhance team dynamics, manage virtual teams effectively, and communicate your vision with clarity and impact.

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What's inside

Syllabus

Leadership styles continued
This module continues the exploration of leadership theories, focusing on situational leadership and leader-member exchange (LMX) theory. The module is structured to help you understand how leaders adapt their behaviours to suit different situations and how the quality of relationships between leaders and followers impacts leadership effectiveness.
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Career center

Learners who complete Advanced Leadership Skills & Communication will develop knowledge and skills that may be useful to these careers:
Virtual Team Leader
A Virtual Team Leader is responsible for guiding and motivating team members who are not co-located, making the course's "Virtual Leadership" module directly relevant. The course helps a Virtual Team Leader understand the unique competencies required for this role, how to differentiate between virtual and traditional leadership, and how to evaluate and overcome the specific challenges of leading virtual teams. Its focus on effective communication, rhetorical crafting to amplify messages, and adaptive leadership styles is absolutely essential for maintaining cohesion, fostering collaboration, and driving high performance in a distributed work environment.
Organizational Development Consultant
An Organizational Development Consultant guides organizations in improving effectiveness, culture, and employee well-being. This course offers a robust framework for such a role by delving into advanced leadership theories like situational leadership and leader-member exchange. Understanding how to adapt leadership styles and enhance team dynamics is crucial for diagnosing organizational needs and implementing impactful solutions. The course's focus on transformative communication, rhetorical crafting, and navigating cultural differences in global leadership directly supports a consultant's ability to influence stakeholders and drive successful change initiatives. An advanced degree is typically preferred for this role.
Communications Manager
A Communications Manager oversees internal and external communication strategies for an organization, making advanced communication and leadership paramount. This course’s specific focus on transformative communication techniques, examining barriers, and particularly on framing and rhetorical crafting, directly equips a Communications Manager to amplify messages, shape narratives effectively, and ensure consistent messaging. The exploration of leadership effectiveness through communication styles and vision clarity is central to guiding a communications team, influencing stakeholders, and navigating potential cultural differences in global communications. An advanced degree in Communications is often preferred for this role.
Management Consultant
A Management Consultant advises organizations on improving performance, often involving leadership development, strategic communication, and organizational change. The course's teachings on situational leadership, leader-member exchange theory, and adapting leadership styles equip a Management Consultant to diagnose client challenges and recommend effective strategies. Furthermore, the focus on communication, including rhetorical crafting and overcoming barriers, is essential for presenting findings, influencing decision-makers, and fostering client buy-in, particularly across diverse or global contexts. The ability to manage team dynamics also supports successful project implementation. An MBA is highly preferred, often required, for this role.
Change Management Specialist
A Change Management Specialist guides organizations through significant transitions, requiring exceptional leadership and communication to secure buy-in and manage resistance. This course's teachings on framing and rhetorical crafting are directly applicable to articulating the vision for change, ensuring messages resonate with diverse audiences. Understanding situational leadership and various communication styles helps a specialist adapt strategies to different groups affected by change. The exploration of virtual leadership competencies and challenges is also crucial in modern change initiatives, as transformations often involve geographically dispersed teams, making this course highly relevant for success.
Executive Coach
An Executive Coach works one-on-one with leaders to enhance their performance, often focusing on refining leadership effectiveness and communication style. The course's exploration of situational leadership, leader-member exchange theory, and various communication styles provides a strong theoretical and practical foundation for an Executive Coach to guide clients in adapting their behaviors and improving relationships. Understanding barriers to effective communication, the importance of framing, and rhetorical crafting are also key skills an Executive Coach helps develop in their coachees, aiding them in communicating their vision with greater clarity and impact.
Learning and Development Manager
A Learning and Development Manager is responsible for identifying training needs and implementing programs to enhance employee skills and leadership capabilities across an organization. This course's comprehensive coverage of advanced leadership theories, various communication styles, and the nuances of virtual and global leadership provides an excellent theoretical and practical foundation. It directly informs the design of impactful development initiatives, helping a Learning and Development Manager to cultivate a workforce capable of adapting leadership styles, communicating effectively, and fostering positive team dynamics in diverse organizational contexts. An advanced degree in HR or Organizational Psychology is often preferred.
International Business Development Manager
An International Business Development Manager seeks to expand an organization's presence into new global markets, requiring acute cross-cultural communication and adaptive leadership. The course's deep dive into global leadership, analyzing cultural differences, and synthesizing findings from the GLOBE study provides invaluable insights for navigating diverse international business environments. The focus on adapting leadership styles to suit different situations and communicating a vision with clarity and impact helps an International Business Development Manager build relationships, negotiate effectively, and guide teams across various cultural contexts, leading to successful global expansion. An MBA is often preferred for this role.
Human Resources Manager
A Human Resources Manager plays a pivotal role in shaping organizational culture, developing talent, and fostering effective communication across all levels of an organization. This course, with its exploration of situational leadership and leader-member exchange theory, helps a Human Resources Manager understand and improve manager-employee relationships, which is critical for talent retention and development. It also offers insights into addressing communication barriers within the workforce, managing diverse teams—including virtual and global contexts—and communicating organizational vision and policies with clarity and impact. An advanced degree, such as a Master's in HR, is often preferred for this role.
Project Manager
A Project Manager leads diverse teams to achieve project goals, requiring dynamic leadership and clear communication throughout the project lifecycle. This course helps build a foundation in adapting leadership styles to suit different situations and team member needs, a critical skill for managing various project phases and personalities. The emphasis on enhancing team dynamics, overcoming communication barriers, and articulating vision with clarity and impact through rhetorical crafting directly supports a Project Manager in motivating teams, managing stakeholders, and navigating complex project environments. Skills in virtual leadership are also increasingly valuable in global and remote project settings.
Department Leader
A Department Leader oversees a specific functional area, requiring strong leadership to guide teams, manage performance, and communicate effectively within the broader organization. The course's modules on situational leadership, leader-member exchange theory, and enhancing team dynamics are directly applicable to a Department Leader for optimizing departmental performance and fostering positive working relationships. Furthermore, the skills in clear communication, adapting leadership styles to suit different situations, and the ability to manage virtual or culturally diverse teams are essential competencies for success in this leadership position, helping to achieve departmental and organizational goals.
Corporate Trainer
A Corporate Trainer designs and delivers programs that enhance professional capabilities, often with a focus on leadership development and communication skills. This course provides a robust framework by exploring various leadership theories like situational leadership and leader-member exchange, which are fundamental to developing effective leaders within an organization. The emphasis on transformative communication techniques, identifying barriers, and rhetorical crafting directly informs how a Corporate Trainer can empower others to lead and communicate more effectively, especially when preparing individuals to work in virtual or global team environments.
Team Manager
A Team Manager is at the forefront of managing and motivating a group of individuals to achieve specific goals, requiring adept leadership and strong communication. This course provides foundational and advanced skills, particularly through its exploration of situational leadership and leader-member exchange theory, which directly helps a Team Manager understand and adapt to individual team member needs and foster effective relationships. The emphasis on effective communication, overcoming barriers, and enhancing team dynamics is crucial for fostering a cohesive and productive work environment, enabling the Team Manager to communicate their vision with clarity and impact.
Product Manager
A Product Manager leads cross-functional teams to define, develop, and launch successful products, often requiring significant influence without direct authority. This course's emphasis on situational leadership and effective communication is crucial for a Product Manager to align diverse stakeholders, including engineering, marketing, and sales teams, around a unified product vision. The ability to articulate this vision clearly through framing and rhetorical crafting is vital for product strategy. Moreover, the skills in managing team dynamics and navigating virtual or global collaboration, which are common in modern product development, are directly supported by this course. An MBA is often preferred for this role.
Public relations manager
A Public Relations Manager is responsible for shaping public perception and maintaining an organization's positive image, which critically depends on expert communication. This course's deep dive into transformative communication techniques, particularly framing and rhetorical crafting, is invaluable for developing persuasive messages, managing reputational issues, and clarifying an organization's stance. Understanding communication barriers and effectively conveying a vision with clarity and impact are central to the Public Relations Manager role, helping to build strong stakeholder relationships, influence public opinion skillfully, and adapt messages for various global audiences.

Reading list

We've selected 50 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Advanced Leadership Skills & Communication.
A timeless classic on interpersonal skills, this book offers practical advice for building relationships, communicating effectively, and influencing others positively. These skills are fundamental to professional networking, collaboration, and leadership. It remains a highly relevant resource for anyone looking to improve their social skills in a professional context.
This foundational text by Aristotle is considered the cornerstone of rhetorical theory. It provides a systematic analysis of the art of persuasion, covering the three modes of appeal: ethos, pathos, and logos. It is essential reading for anyone seeking a deep understanding of the historical and theoretical underpinnings of rhetoric and is often used as a primary source in academic settings.
Is widely considered a foundational text in cultural competence for human service professionals. It provides a comprehensive overview of theories, concepts, and practical applications for working with diverse populations. It is often used as a textbook in academic programs and serves as a valuable reference tool for practitioners.
Specifically addressing challenging and high-stakes conversations, this book offers a structured approach to navigate difficult discussions, manage emotions, and achieve positive outcomes.
This compelling narrative explores the tragic collision between the Hmong culture of a young girl with epilepsy and the Western medical system attempting to treat her. It highlights the critical importance of cultural understanding and communication in healthcare and other service-providing contexts. is an excellent case study for understanding the real-world implications of cultural incompetence.
Tailored specifically for healthcare professionals, this book addresses the unique challenges and considerations of providing culturally competent care in medical settings. It covers topics such as health beliefs, communication styles, and disparities in healthcare access and outcomes. This crucial resource for those in the health professions.
Specifically addresses microaggressions, the everyday slights and indignities that can have a significant impact on individuals from marginalized groups. Understanding and addressing microaggressions key component of cultural competence in contemporary workplaces and social settings. This book provides practical guidance for identifying and mitigating these subtle acts of exclusion.
Kendi's work provides a framework for understanding and actively working against racism. It moves beyond simply not being racist to actively advocating for antiracist policies and practices. is essential for those seeking to deepen their understanding of systemic racism and its implications for cultural competence.
Emotional intelligence critical skill for navigating workplace relationships, leadership, and overall career success. Goleman's foundational book provides a comprehensive understanding of emotional intelligence and its importance. This classic text that offers essential background knowledge for effective professional interactions.
Focusing on the importance of direct and caring feedback, this book offers practical guidance for managers navigating difficult conversations and building stronger relationships with their team members. It's particularly relevant for contemporary workplaces emphasizing open communication and psychological safety. is highly valuable for both new and experienced managers looking to improve their communication skills.
Examines the concept of white fragility and its role in perpetuating racism. It is highly relevant to contemporary discussions on race and provides insights into the challenges white individuals face in engaging with issues of racial inequality. This book is valuable for both personal reflection and professional development in cultural competence.
Written as a letter to his son, Coates reflects on the history of race in the United States and the realities of being Black in America. This powerful and personal account offers profound insights into the lived experience of racial inequality and its historical roots. It crucial read for developing empathy and a deeper understanding of systemic racism.
Explores the science of unconscious bias and its impact on our perceptions and interactions. Understanding hidden biases is crucial for developing cultural competence and promoting equity. This book provides valuable insights for individuals at all levels of understanding.
Explores the psychology of racism and racial identity development, particularly in adolescence. It provides essential background knowledge for understanding the dynamics of race in a multicultural society. While not solely focused on skill-building, it crucial read for developing a deeper understanding of the racial context of cultural competence.
Explores the challenges and opportunities of leading in a globalized world, and provides insights into how leaders can develop the skills and knowledge they need to succeed.
A widely used textbook that bridges classical rhetorical principles with contemporary writing and speaking. It offers a comprehensive overview of argument, arrangement, and style, making it highly valuable for undergraduate students and those seeking a structured approach to learning rhetoric. is commonly used as a textbook in composition and rhetoric courses.
This comprehensive guide provides a thorough overview of both verbal and nonverbal communication, offering practical tips and exercises to enhance communication abilities for both personal and professional settings.
This powerful book argues that the U.S. criminal justice system functions as a contemporary system of racial control. While not a direct guide to cultural competence, it provides essential historical and systemic context for understanding racial inequality in the United States, which is critical for a deep understanding of cultural competence in this context.
Written by a former speechwriter for President Obama, this book delves into the art of leadership communication, providing insights into crafting powerful messages, inspiring teams, and effectively managing stakeholder relationships.
Provides educators with a neuroscience-backed approach to culturally responsive teaching. It offers practical strategies for creating inclusive learning environments that support the cognitive development of diverse students. It valuable resource for educators and anyone working with young people in educational settings.
Introduces the concept of Cultural Intelligence (CQ) as a critical skill for effectiveness in diverse environments. It provides a framework for understanding and improving one's ability to function effectively across cultures. This valuable resource for professionals working in multicultural settings.
Another valuable book by Patrick Lencioni, this focuses on the essential virtues of an ideal team player: humble, hungry, and smart. It helps managers identify and develop individuals who contribute positively to team dynamics. is useful for hiring and team development.
Explores the application of rhetorical principles to digital environments and new media. It addresses contemporary topics such as online persuasion, digital activism, and the rhetoric of social media, making it highly relevant for understanding rhetoric in the 21st century.
Building on his 'Start with Why' concept, Sinek explores the importance of creating a 'Circle of Safety' within organizations, where trust and cooperation are paramount. is highly relevant for leaders seeking to build strong, cohesive, and high-performing teams.
A classic in management literature, this book by the former CEO of Intel provides a framework for understanding and improving managerial effectiveness and team productivity. While not recently published, its principles remain highly relevant for anyone in a management role, offering timeless insights into creating highly productive teams and motivating performance. It useful reference tool for experienced professionals.
Introduces the powerful concept of the growth mindset, which is fundamental for continuous professional development and adaptability in a changing world. It provides a strong foundation for understanding how beliefs about ability impact learning and success. This is particularly useful for individuals at any stage of their career looking to enhance their learning capacity.
Drawing on lessons from the military, this book presents a model for adapting to complex environments by transforming large organizations into a network of empowered teams. It offers insights into leadership, communication, and trust in dynamic settings, making it highly relevant for managing teams in fast-paced industries.
Said's foundational work analyzes the Western construction of the 'Orient' and how it has been used to justify colonialism and maintain power imbalances. classic in post-colonial studies and provides crucial historical and theoretical context for understanding how cultural stereotypes and power dynamics are created and perpetuated.
This anthology provides a broad historical survey of rhetorical theory through primary source readings from key figures throughout history. It is an invaluable resource for gaining a deep understanding of the evolution of rhetorical thought and is often used in graduate-level courses to provide essential background knowledge.
This seminal work re-examines argumentation from the perspective of the audience, focusing on the techniques used to gain adherence. It key text for understanding non-formal reasoning and the role of values in persuasion, particularly useful for graduate students and researchers.
Based on a true story from a US Navy submarine, this book presents a unique leadership model focused on empowering team members and creating leaders at all levels. It challenges traditional command-and-control structures and offers insights into building a highly engaged and effective team.
This influential work in critical pedagogy argues for an educational approach that empowers marginalized individuals and challenges oppressive systems. While focused on education, its concepts of conscientization and liberation are highly relevant to fostering critical awareness and challenging cultural biases in any context.
Understanding the principles of persuasion is beneficial for sales, marketing, leadership, and general professional interactions. Cialdini's classic book outlines key psychological triggers that influence decision-making. provides valuable insights for effective communication and negotiation.
Focuses on the rhetorical dimensions of visual communication, examining how images and visual media persuade audiences. It's essential for understanding contemporary rhetoric in a world increasingly dominated by visual culture.
Angela Duckworth's research highlights the importance of grit and perseverance for achieving long-term goals. is highly relevant for professional development, emphasizing the value of sustained effort and passion in overcoming challenges and achieving success.
Drawing inspiration from the world-renowned TED Talks platform, this book analyzes the storytelling techniques used by successful speakers, offering practical tips and exercises to enhance storytelling abilities and captivate audiences.
This foundational text in management is essential for understanding the core responsibilities of an executive and how to focus on results. While not solely focused on team management, its principles on effectiveness, time management, and decision-making are crucial for anyone leading a team. It is considered a classic and provides valuable background knowledge for all levels.
Emphasizes the importance of emotional intelligence for effective leadership. It provides practical tools and techniques for developing self-awareness, managing emotions, and building strong relationships. While it addresses a specific aspect of leadership skills, it is highly relevant to the overall topic.
Focusing on interpersonal communication, this book explores the dynamics of relationships, active listening, conflict resolution, and emotional intelligence, providing insights into building and maintaining strong connections.
Toulmin's model of argumentation provides a framework for analyzing the structure and components of arguments, including claims, grounds, and warrants. is highly relevant for students and professionals looking to improve their critical thinking and argumentation skills. His model is widely used in academic and professional contexts.
This textbook provides a broad overview of the field of intercultural communication, covering key theories, concepts, and issues. It is suitable for undergraduate and graduate students seeking a foundational understanding of how culture influences communication. It serves as a solid reference for academic study.

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