Mastering ISO 9001:2015 Quality Management System from Udemy

What's inside

Learning objectives

Understand the requirements of iso 9001:2015 standard in plain and simple language
Understand the steps required for a company to implement the standard

Understand the history of iso 9001 standard

Understand the requirements of iso 9001:2015 standard in plain and simple language
Understand the steps required for a company to implement the standard
Understand the history of iso 9001 standard

Syllabus

Introduction

History of ISO 9001 Revisions

Quality Gurus Inc Certificate and Digital Badge

Pre-Course Diagnostic Test

What has changed in ISO 9001:2015 - High level overview

9001:2008 vs 9001:2015 High Level Comparison

Five terms now have a new name

No requirement for an organization to develop a Quality Manual.

ISO 9001:2015 does not prescribe to have a Management Representative appointed.

No Exclusion Clause

Explicit requirement of the Process Approach.

Annex SL, Appendix 2 High Level Structure and core text does not include a clause giving specific requirements for “preventive action”.

Standard makes risk-based thinking more explicit and incorporates its requirements for establishment, implementation, maintenance and continual improvement of the QMS

DOWNLOAD - Key changes from ISO 9001:2008

ISO 9001:2015 Explained (Clause 1,2 and 3)

demonstrate its ability to consistently provide product* or service* that meets customer* and legal requirements

enhance customer satisfaction through the effective application of the system

Generic requirements

ISO 9000:2015,

Quality management systems — Fundamentals and vocabulary

DOWNLOAD - Clause 1, 2 and 3

Practice Activity - QUIZ - Clause 1, 2 and 3

CONTEXT OF THE ORGANIZATION (Clause 4)

4.1 Understanding the organization and its context

4.2 Understanding the needs and expectations of interested parties

4.3 Determining the scope of the quality management system

4.4 Quality management system and its processes

determine external and internal issues that are

- relevant to its purpose and

- its strategic direction and

- that affect its ability to achieve the intended result

monitor and review information about these external and internal issues.

4.2 Needs and Expectations of Interested Parties

consider:

a)the external and internal issues

b)the requirements of relevant interested parties

c)the products and services of the organization.

determine:

a)inputs required and the outputs expected

b)sequence and interaction of these processes;

c) criteria and methods

d) Resources

e) Responsibilities and authorities

f) Address the risks and opportunities

g) Evaluate these processes and implement any changes needed

h) Improve the processes and the QMS

DOWNLOAD - Clause 4

Practice Activity - QUIZ - Clause 4

LEADERSHIP (Clause 5)

5.1 Leadership and commitment

5.2 Policy

5.3 Organizational roles, responsibilities and authorities

DOWNLOAD - Clause 5

Practice Activity - QUIZ - Clause 5

PLANNING (Clause 6)

6.1 Actions to address risks and opportunities

6.2 Quality objectives and planning to achieve them

6.3 Planning of changes

DOWNLOAD - Clause 6

Practice Activity - QUIZ - Clause 6

SUPPORT (Clause 7)

7.1 Resources

7.1.1 General

7.1.2 People

7.1.3 Infrastructure

7.1.4 Environment for the operation of processes

7.1.5 Monitoring and measuring resources

7.1.6 Organizational knowledge

7.2 Competence

7.3 Awareness

7.4 Communication

7.5 Documented information

DOWNLOAD - Clause 7

Practice Activity - Quiz - Clause 7

OPERATION (Clause 8)

8.1 Operational planning and control

8.2 Requirements for products and services

8.3.1 General

8.3.2 Design and development planning

8.3.3 Design and development inputs

Definitions - Design review, verification and validation

8.3.4 Design and development controls

8.3.5 Design and development outputs

8.3.6 Design and development changes

8.4.1 General

8.4.2 Type and extent of control

8.4.3 Information for external providers

8.5 Production and service provision

8.6 Release of products and services

8.7 Control of nonconforming outputs

DOWNLOAD - Clause 8

Practice Activity - QUIZ - Clause 8

PERFORMANCE EVALUATION (Clause 9)

9.1 Monitoring, measurement, analysis and evaluation

9.2 Internal audit

9.3 Management review

DOWNLOAD - Clause 9

Practice Activity - QUIZ - Clause 9

IMPROVEMENT (Clause 10)

10.1 General

10.2 Nonconformity and corrective action

10.3 Continual improvement

DOWNLOAD - Clause 10

Practice Activity - Quiz - Clause 10

Resources for Transition from ISO 9001:2008 to ISO 9001:2015

Transition Timeline

Quality Manual - To have it or not to have it?

Organizational Knowledge - Implementation Approach

Actions to address risks and opportunities - Implementation Approach

Download Slides for Section 11

Making of ISO 9001:2015 Standard

Who is Responsible for Revision?

Why the standard is being revised?

ISO 9001:2015 Revision Timeline

High Level Structure - HLS

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Explores ISO 9001:2015 quality management system standard, which is widely adopted in various industry sectors to enhance quality, efficiency, and customer satisfaction

Suitable for individuals aspiring to gain a comprehensive understanding of ISO 9001:2015

Covers diverse aspects, from understanding the standard's requirements to implementing the system effectively

Provides access to a quality management system (QMS) certificate and digital badge upon completion, adding credibility to your credentials

Delivered by Sandeep Kumar, an experienced instructor with 35 years of expertise in implementing quality management systems, ensuring practical insights and industry best practices

Offers a hands-on learning experience, eliminating the need for costly in-person training

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Mastering ISO 9001:2015 Quality Management System with these activities:

Review Basic Quality Management Concepts

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Refreshing basic quality management concepts helps recall prior knowledge and ensures a solid foundation for the course.

Browse courses on Quality Management

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Go through notes from previous courses
Read articles and blog posts
Watch videos and tutorials

Review of ISO 9001:2015 Standard

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Reviewing ISO 9001:2015 Standard helps clarify the requirements and ensure a comprehensive understanding.

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Find credible online resources
Go through each clause of the standard
Take notes and highlight important information
Review the notes regularly

Review 'A Manager's Guide to ISO 9001:2015' by John S. Oakland

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Reading 'A Manager's Guide to ISO 9001:2015' provides a practical guide to understanding and implementing the standard.

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Get a copy of the book
Read through each chapter
Highlight key points and make notes
Review the notes regularly

Five other activities

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Show all eight activities

Practice key quality management principles

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Performing practice drills helps reinforce key quality management principles and solidify understanding.

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Download and print a quality management checklist
Go through a list of quality management principles
Work through a set of quality management practice questions
Review the answers to the practice questions

Discussion on Key Quality Management Concepts

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Participating in peer sessions allows for sharing of knowledge and understanding, and clarifies key quality management concepts.

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Get into small teams
Choose a specific topic
Discuss different perspectives
Summarize the main points discussed

Mock Quality Management System Audit

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Creating a mock quality management system audit provides hands-on experience and helps develop a deeper understanding of the audit process.

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Gather materials for the mock audit
Review the ISO 9001:2015 standard
Develop an audit plan
Conduct the mock audit
Write an audit report
Review the audit report

Attend 'ISO 9001:2015 Implementation Workshop'

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Attending a workshop provides hands-on experience, allows for networking with experts, and deepens understanding of ISO 9001:2015 implementation.

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Find a relevant workshop
Register for the workshop
Attend the workshop
Take notes and ask questions
Apply what you learned

Implement a Quality Improvement Project

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Implementing a quality improvement project provides practical experience, allows for the application of principles, and showcases problem-solving abilities.

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Identify an area for improvement
Develop a plan for improvement
Implement the plan
Monitor and evaluate the results
Make adjustments as needed
Document the project

Career center

Learners who complete Mastering ISO 9001:2015 Quality Management System will develop knowledge and skills that may be useful to these careers:

Quality Manager

Quality Managers oversee the implementation and maintenance of quality management systems within organizations. This course can help you build a foundation in the ISO 9001:2015 standard, which is the international standard for quality management systems. By understanding the requirements of this standard, you can help your organization improve its quality and efficiency, which can lead to increased customer satisfaction and profitability.

See salaries and explore the career path for Quality Manager

Quality Engineer

Quality Engineers are responsible for designing and implementing quality processes and systems. This course can help you develop the skills and knowledge necessary to become a Quality Engineer. By understanding the ISO 9001:2015 standard, you can help your organization improve its quality and efficiency, which can lead to increased customer satisfaction and profitability.

See salaries and explore the career path for Quality Engineer

Quality Assurance Manager

Quality Assurance Managers are responsible for ensuring that products and services meet quality standards. This course can help you develop the skills and knowledge necessary to implement and manage a quality assurance program. By understanding the ISO 9001:2015 standard, you can help your organization identify and mitigate risks, which can lead to improved product quality and customer satisfaction.

See salaries and explore the career path for Quality Assurance Manager

Industrial Engineer

Industrial Engineers are responsible for designing and improving industrial processes. This course can help you develop the skills and knowledge necessary to become an Industrial Engineer. By understanding the ISO 9001:2015 standard, you can help your organization improve its quality and efficiency, which can lead to increased customer satisfaction and profitability.

See salaries and explore the career path for Industrial Engineer

Quality Control Inspector

Quality Control Inspectors are responsible for inspecting products and services to ensure that they meet quality standards. This course can help you develop the skills and knowledge necessary to perform quality control inspections. By understanding the ISO 9001:2015 standard, you can help your organization ensure that its products and services are safe and reliable.

See salaries and explore the career path for Quality Control Inspector

Process Engineer

Process Engineers are responsible for designing and improving processes. This course can help you develop the skills and knowledge necessary to become a Process Engineer. By understanding the ISO 9001:2015 standard, you can help your organization improve its quality and efficiency, which can lead to increased customer satisfaction and profitability.

See salaries and explore the career path for Process Engineer

Manufacturing Engineer

Manufacturing Engineers are responsible for designing and managing manufacturing processes. This course can help you develop the skills and knowledge necessary to become a Manufacturing Engineer. By understanding the ISO 9001:2015 standard, you can help your organization improve its quality and efficiency, which can lead to increased customer satisfaction and profitability.

See salaries and explore the career path for Manufacturing Engineer

Operations Manager

Operations Managers are responsible for managing the day-to-day operations of an organization. This course can help you develop the skills and knowledge necessary to become an Operations Manager. By understanding the ISO 9001:2015 standard, you can help your organization improve its quality and efficiency, which can lead to increased customer satisfaction and profitability.

See salaries and explore the career path for Operations Manager

Database Administrator

Database Administrators are responsible for managing and maintaining databases. This course may help you develop the skills and knowledge necessary to become a Database Administrator. By understanding the ISO 9001:2015 standard, you can help your organization improve the quality and efficiency of its database management processes.

See salaries and explore the career path for Database Administrator

Network Administrator

Network Administrators are responsible for managing and maintaining computer networks. This course may help you develop the skills and knowledge necessary to become a Network Administrator. By understanding the ISO 9001:2015 standard, you can help your organization improve the quality and efficiency of its network management processes.

See salaries and explore the career path for Network Administrator

Web Developer

Web Developers are responsible for designing, developing, and maintaining websites. This course may help you develop the skills and knowledge necessary to become a Web Developer. By understanding the ISO 9001:2015 standard, you can help your organization improve the quality and efficiency of its website development processes.

See salaries and explore the career path for Web Developer

Software Engineer

Software Engineers are responsible for designing, developing, and testing software applications. This course may help you develop the skills and knowledge necessary to become a Software Engineer. By understanding the ISO 9001:2015 standard, you can help your organization improve the quality and efficiency of its software development processes.

See salaries and explore the career path for Software Engineer

Project Manager

Project Managers are responsible for planning, executing, and closing projects. This course may help you develop the skills and knowledge necessary to become a Project Manager. By understanding the ISO 9001:2015 standard, you can help your organization improve its quality and efficiency, which can lead to increased customer satisfaction and profitability.

See salaries and explore the career path for Project Manager

Data Analyst

Data Analysts are responsible for collecting, analyzing, and interpreting data. This course may help you develop the skills and knowledge necessary to become a Data Analyst. By understanding the ISO 9001:2015 standard, you can help your organization improve its quality and efficiency, which can lead to increased customer satisfaction and profitability.

See salaries and explore the career path for Data Analyst

Business Analyst

Business Analysts are responsible for analyzing and improving business processes. This course may help you develop the skills and knowledge necessary to become a Business Analyst. By understanding the ISO 9001:2015 standard, you can help your organization improve its quality and efficiency, which can lead to increased customer satisfaction and profitability.

See salaries and explore the career path for Business Analyst