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Sandeep Kumar, ­ Quality Gurus Inc.

Understand and Implement ISO 9001:2015 Confidently

After completing this course, you will have a solid understanding of the ISO 9001:2015 standard. Each clause of the standard is explained in a simple-to-understand language.

Why this course?

  • Start your Quality Management System learning with an experienced instructor having 35 years of practical experience in implementing Quality Management and Continuous Performance Improvement.

What you will learn when you take this online class (Course Objectives):

Read more

Understand and Implement ISO 9001:2015 Confidently

After completing this course, you will have a solid understanding of the ISO 9001:2015 standard. Each clause of the standard is explained in a simple-to-understand language.

Why this course?

  • Start your Quality Management System learning with an experienced instructor having 35 years of practical experience in implementing Quality Management and Continuous Performance Improvement.

What you will learn when you take this online class (Course Objectives):

  • The new 

    No need to pay 500 to 1000 dollars for the one-day course.

    What are other students saying about this course?

    • Content was above expectations. Mr. Sandeep is a good orator. (5 stars by Yogendra Kumar Yadav)

    • Fue buena elección porque estoy conociendo más detalles del tema (5 stars by Fernando David Gonzalez Sanchez)

    • Explained every clause with detailed information and examples (5 stars by Kalyan Chakravarthy Bodapati)

    • He really helped demystify  A discussion forum on the right side of this course would be used to discuss specific problems and issues.

      NOTE: Please note that A copy of these standards will NOT be provided as a part of this course.

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What's inside

Learning objectives

  • Understand the requirements of iso 9001:2015 standard in plain and simple language
  • Understand the steps required for a company to implement the standard
  • Understand the history of iso 9001 standard

Syllabus

Introduction
History of ISO 9001 Revisions
Quality Gurus Inc Certificate and Digital Badge
Pre-Course Diagnostic Test
Read more
What has changed in ISO 9001:2015 - High level overview
9001:2008 vs 9001:2015 High Level Comparison
Five terms now have a new name

No requirement for an organization to develop a Quality Manual.

ISO 9001:2015 does not prescribe to have a Management Representative appointed.

No Exclusion Clause

Explicit requirement of the Process Approach.

Annex SL, Appendix 2 High Level Structure and core text does not include a clause giving specific requirements for “preventive action”.

Standard makes risk-based thinking more explicit and incorporates its requirements for establishment, implementation, maintenance and continual improvement of the QMS

DOWNLOAD - Key changes from ISO 9001:2008
ISO 9001:2015 Explained (Clause 1,2 and 3)

demonstrate its ability to consistently provide product* or service* that meets customer* and legal requirements

enhance customer satisfaction through the effective application of the system

Generic requirements

ISO 9000:2015,

Quality management systems — Fundamentals and vocabulary

DOWNLOAD - Clause 1, 2 and 3
Practice Activity - QUIZ - Clause 1, 2 and 3
CONTEXT OF THE ORGANIZATION (Clause 4)

4.1 Understanding the organization and its context

4.2 Understanding the needs and expectations of interested parties

4.3 Determining the scope of the quality management system

4.4 Quality management system and its processes

determine external and internal issues that are

- relevant to its purpose and

- its strategic direction and

- that affect its ability to achieve the intended result

monitor and review information about these external and internal issues.

4.2 Needs and Expectations of Interested Parties

consider:

a)the external and internal issues

b)the requirements of relevant interested parties

c)the products and services of the organization.

determine:

a)inputs required and the outputs expected

b)sequence and interaction of these processes;

c)   criteria and methods

d) Resources

e)   Responsibilities and authorities

f)    Address the risks and opportunities

g)   Evaluate these processes and implement any changes needed

h)   Improve the processes and the QMS

DOWNLOAD - Clause 4
Practice Activity - QUIZ - Clause 4
LEADERSHIP (Clause 5)
5.1 Leadership and commitment
5.2 Policy
5.3 Organizational roles, responsibilities and authorities
DOWNLOAD - Clause 5
Practice Activity - QUIZ - Clause 5
PLANNING (Clause 6)
6.1 Actions to address risks and opportunities
6.2 Quality objectives and planning to achieve them
6.3 Planning of changes
DOWNLOAD - Clause 6
Practice Activity - QUIZ - Clause 6
SUPPORT (Clause 7)
7.1 Resources
7.1.1 General
7.1.2 People
7.1.3 Infrastructure
7.1.4 Environment for the operation of processes
7.1.5 Monitoring and measuring resources
7.1.6 Organizational knowledge
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented information
DOWNLOAD - Clause 7
Practice Activity - Quiz - Clause 7
OPERATION (Clause 8)
8.1 Operational planning and control
8.2 Requirements for products and services
8.3.1 General
8.3.2 Design and development planning
8.3.3 Design and development inputs
Definitions - Design review, verification and validation
8.3.4 Design and development controls
8.3.5 Design and development outputs
8.3.6 Design and development changes
8.4.1 General
8.4.2 Type and extent of control
8.4.3 Information for external providers
8.5 Production and service provision
8.6 Release of products and services
8.7 Control of nonconforming outputs
DOWNLOAD - Clause 8
Practice Activity - QUIZ - Clause 8
PERFORMANCE EVALUATION (Clause 9)
9.1 Monitoring, measurement, analysis and evaluation
9.2 Internal audit
9.3 Management review
DOWNLOAD - Clause 9
Practice Activity - QUIZ - Clause 9
IMPROVEMENT (Clause 10)
10.1 General
10.2 Nonconformity and corrective action
10.3 Continual improvement
DOWNLOAD - Clause 10
Practice Activity - Quiz - Clause 10
Resources for Transition from ISO 9001:2008 to ISO 9001:2015
Transition Timeline
Quality Manual - To have it or not to have it?
Organizational Knowledge - Implementation Approach
Actions to address risks and opportunities - Implementation Approach
Download Slides for Section 11
Making of ISO 9001:2015 Standard
Who is Responsible for Revision?
Why the standard is being revised?
ISO 9001:2015 Revision Timeline
High Level Structure - HLS

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Explores ISO 9001:2015 quality management system standard, which is widely adopted in various industry sectors to enhance quality, efficiency, and customer satisfaction
Suitable for individuals aspiring to gain a comprehensive understanding of ISO 9001:2015
Covers diverse aspects, from understanding the standard's requirements to implementing the system effectively
Provides access to a quality management system (QMS) certificate and digital badge upon completion, adding credibility to your credentials
Delivered by Sandeep Kumar, an experienced instructor with 35 years of expertise in implementing quality management systems, ensuring practical insights and industry best practices
Offers a hands-on learning experience, eliminating the need for costly in-person training

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Mastering ISO 9001:2015 Quality Management System with these activities:
Review Basic Quality Management Concepts
Refreshing basic quality management concepts helps recall prior knowledge and ensures a solid foundation for the course.
Browse courses on Quality Management
Show steps
  • Go through notes from previous courses
  • Read articles and blog posts
  • Watch videos and tutorials
Review of ISO 9001:2015 Standard
Reviewing ISO 9001:2015 Standard helps clarify the requirements and ensure a comprehensive understanding.
Show steps
  • Find credible online resources
  • Go through each clause of the standard
  • Take notes and highlight important information
  • Review the notes regularly
Review 'A Manager's Guide to ISO 9001:2015' by John S. Oakland
Reading 'A Manager's Guide to ISO 9001:2015' provides a practical guide to understanding and implementing the standard.
Show steps
  • Get a copy of the book
  • Read through each chapter
  • Highlight key points and make notes
  • Review the notes regularly
Five other activities
Expand to see all activities and additional details
Show all eight activities
Practice key quality management principles
Performing practice drills helps reinforce key quality management principles and solidify understanding.
Show steps
  • Download and print a quality management checklist
  • Go through a list of quality management principles
  • Work through a set of quality management practice questions
  • Review the answers to the practice questions
Discussion on Key Quality Management Concepts
Participating in peer sessions allows for sharing of knowledge and understanding, and clarifies key quality management concepts.
Show steps
  • Get into small teams
  • Choose a specific topic
  • Discuss different perspectives
  • Summarize the main points discussed
Mock Quality Management System Audit
Creating a mock quality management system audit provides hands-on experience and helps develop a deeper understanding of the audit process.
Show steps
  • Gather materials for the mock audit
  • Review the ISO 9001:2015 standard
  • Develop an audit plan
  • Conduct the mock audit
  • Write an audit report
  • Review the audit report
Attend 'ISO 9001:2015 Implementation Workshop'
Attending a workshop provides hands-on experience, allows for networking with experts, and deepens understanding of ISO 9001:2015 implementation.
Show steps
  • Find a relevant workshop
  • Register for the workshop
  • Attend the workshop
  • Take notes and ask questions
  • Apply what you learned
Implement a Quality Improvement Project
Implementing a quality improvement project provides practical experience, allows for the application of principles, and showcases problem-solving abilities.
Show steps
  • Identify an area for improvement
  • Develop a plan for improvement
  • Implement the plan
  • Monitor and evaluate the results
  • Make adjustments as needed
  • Document the project

Career center

Learners who complete Mastering ISO 9001:2015 Quality Management System will develop knowledge and skills that may be useful to these careers:
Quality Manager
Quality Managers oversee the implementation and maintenance of quality management systems within organizations. This course can help you build a foundation in the ISO 9001:2015 standard, which is the international standard for quality management systems. By understanding the requirements of this standard, you can help your organization improve its quality and efficiency, which can lead to increased customer satisfaction and profitability.
Quality Engineer
Quality Engineers are responsible for designing and implementing quality processes and systems. This course can help you develop the skills and knowledge necessary to become a Quality Engineer. By understanding the ISO 9001:2015 standard, you can help your organization improve its quality and efficiency, which can lead to increased customer satisfaction and profitability.
Quality Assurance Manager
Quality Assurance Managers are responsible for ensuring that products and services meet quality standards. This course can help you develop the skills and knowledge necessary to implement and manage a quality assurance program. By understanding the ISO 9001:2015 standard, you can help your organization identify and mitigate risks, which can lead to improved product quality and customer satisfaction.
Industrial Engineer
Industrial Engineers are responsible for designing and improving industrial processes. This course can help you develop the skills and knowledge necessary to become an Industrial Engineer. By understanding the ISO 9001:2015 standard, you can help your organization improve its quality and efficiency, which can lead to increased customer satisfaction and profitability.
Quality Control Inspector
Quality Control Inspectors are responsible for inspecting products and services to ensure that they meet quality standards. This course can help you develop the skills and knowledge necessary to perform quality control inspections. By understanding the ISO 9001:2015 standard, you can help your organization ensure that its products and services are safe and reliable.
Process Engineer
Process Engineers are responsible for designing and improving processes. This course can help you develop the skills and knowledge necessary to become a Process Engineer. By understanding the ISO 9001:2015 standard, you can help your organization improve its quality and efficiency, which can lead to increased customer satisfaction and profitability.
Manufacturing Engineer
Manufacturing Engineers are responsible for designing and managing manufacturing processes. This course can help you develop the skills and knowledge necessary to become a Manufacturing Engineer. By understanding the ISO 9001:2015 standard, you can help your organization improve its quality and efficiency, which can lead to increased customer satisfaction and profitability.
Operations Manager
Operations Managers are responsible for managing the day-to-day operations of an organization. This course can help you develop the skills and knowledge necessary to become an Operations Manager. By understanding the ISO 9001:2015 standard, you can help your organization improve its quality and efficiency, which can lead to increased customer satisfaction and profitability.
Database Administrator
Database Administrators are responsible for managing and maintaining databases. This course may help you develop the skills and knowledge necessary to become a Database Administrator. By understanding the ISO 9001:2015 standard, you can help your organization improve the quality and efficiency of its database management processes.
Network Administrator
Network Administrators are responsible for managing and maintaining computer networks. This course may help you develop the skills and knowledge necessary to become a Network Administrator. By understanding the ISO 9001:2015 standard, you can help your organization improve the quality and efficiency of its network management processes.
Web Developer
Web Developers are responsible for designing, developing, and maintaining websites. This course may help you develop the skills and knowledge necessary to become a Web Developer. By understanding the ISO 9001:2015 standard, you can help your organization improve the quality and efficiency of its website development processes.
Software Engineer
Software Engineers are responsible for designing, developing, and testing software applications. This course may help you develop the skills and knowledge necessary to become a Software Engineer. By understanding the ISO 9001:2015 standard, you can help your organization improve the quality and efficiency of its software development processes.
Project Manager
Project Managers are responsible for planning, executing, and closing projects. This course may help you develop the skills and knowledge necessary to become a Project Manager. By understanding the ISO 9001:2015 standard, you can help your organization improve its quality and efficiency, which can lead to increased customer satisfaction and profitability.
Data Analyst
Data Analysts are responsible for collecting, analyzing, and interpreting data. This course may help you develop the skills and knowledge necessary to become a Data Analyst. By understanding the ISO 9001:2015 standard, you can help your organization improve its quality and efficiency, which can lead to increased customer satisfaction and profitability.
Business Analyst
Business Analysts are responsible for analyzing and improving business processes. This course may help you develop the skills and knowledge necessary to become a Business Analyst. By understanding the ISO 9001:2015 standard, you can help your organization improve its quality and efficiency, which can lead to increased customer satisfaction and profitability.

Reading list

We've selected ten books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Mastering ISO 9001:2015 Quality Management System.
An advantageous reference book to have on hand for its clear and detailed steps on implementing ISO 9001:2015 in smaller businesses.
Is frequently used in academic institutions as a textbook and will give readers detailed insight into quality management.
Provides an excellent overview of ISO 9001:2015, making it easier to understand the standard and its requirements.
An official guide from the BSI, this book provides detailed information on the ISO 9001:2015 standard.
While not specifically related to ISO 9001:2015, this book provides valuable information on quality inspection.
While not specifically related to ISO 9001:2015, this book provides valuable information on total quality management.

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