Improve Business Performance with Google Forms from Coursera

By the end of this project, you will create and execute a customer satisfaction survey using Google Forms, and then analyze the form responses. Creating your survey will depend on what your company wants to analyze. Are customers satisfied with the products offered? Or, are customers satisfied with the services offered? You have the option of deciding the specifics of the survey based on your company’s needs. In this course, you will create a survey to determine if customers are satisfied with the services of an appliance repair company. Once you have created and collected your survey responses, you will analyze the results using graphs provided by the Google form. Graphs are a great visual tool that allows you to quickly see different trends occurring within your business, instead of having to shuffle through pages of a report. In this project, your graph will visually show you customer satisfaction ratings. Creating a survey gives you the ability to review customer feedback, and allows you to more accurately adjust your business practices to fit the needs of your customers. Doing so will help your company improve products and/or services for increased customer satisfaction, and in the long run, increase your business’s bottom line.

Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

What's inside

Syllabus

Improving Business Performance with Google Forms

By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to determine if support is being provided within the required levels of service.By the end of this project, you will create and execute a customer satisfaction survey using Google Forms, and then analyze the form responses. Creating your survey will depend on what your company wants to analyze. Are customers satisfied with the products offered? Or, are customers satisfied with the services offered? You have the option of deciding the specifics of the survey based on your company’s needs. In this course, you will create a survey to determine if customers are satisfied with the services of an appliance repair company. Once you have created and collected your survey responses, you will analyze the results using graphs provided by the Google form. Graphs are a great visual tool that allows you to quickly see different trends occurring within your business, instead of having to shuffle through pages of a report. In this project, your graph will visually show you customer satisfaction ratings. Creating a survey gives you the ability to review customer feedback, and allows you to more accurately adjust your business practices to fit the needs of your customers. Doing so will help your company improve products and/or services for increased customer satisfaction, and in the long run, increase your business’s bottom line.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Provides an overview of data analysis methods for customer feedback

Teaches real-world applications of data analysis in business settings

Develops basic proficiency in using Google Forms and Google Sheets for data collection and analysis

Offers a practical approach to customer satisfaction measurement

Suitable for individuals with basic knowledge of data analysis or business operations

May require additional background in statistics or data manipulation for advanced applications

Reviews summary

Google forms learner resource

Learners say this highly rated Google Forms course is engaging and well-structured for beginners, with clear explanations and practical examples that can be applied in professional settings to conduct surveys, collect data, and improve business performance. The easy-to-follow, step-by-step guidance is ideal for those new to using Google Forms or seeking to enhance their skills with this tool.

Accessible for those new to Google Forms

"This is a simple and straightforward course for a beginner."

"This is a good beginner course on creating a google survey for customer feedback."

"I would absolutely recommend this course to anyone who is completely new to Google Forms."

Well-explained concepts and instructions

"The professor is good in explaining all about Improving Business performance with Google Forms."

"The instructor explains everything clearly."

"Everything was belaboured by the coach."

Relevant examples and applications

"This course or project is very practical and doable."

"Through this project, I was able to learn a new skill in creating viable survey forms to be used in my current profession."

"You must try this.. this is very usefull to get the profile of your customers"

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Improve Business Performance with Google Forms with these activities:

Review key concepts from the course before starting

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Refresh your knowledge of essential concepts to enhance your understanding of the course material.

Browse courses on Customer Satisfaction

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Review your notes from previous courses or read relevant articles
Take practice quizzes or exercises to test your understanding

Gather and review course materials

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Build a strong foundation and increase retention by organizing and reviewing notes, assignments, and other course materials.

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Collect all relevant materials, including notes, assignments, and practice questions
Organize materials into a logical structure, such as by topic or week of the course
Review materials regularly to refresh your memory and strengthen your understanding

Read a book on customer satisfaction

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Gain a deeper understanding of customer satisfaction by reading a comprehensive book on the subject.

View Customer Service For Dummies? on Amazon

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Purchase or borrow the book
Read the book carefully, taking notes and highlighting important passages
Summarize the key points of the book in your own words

Five other activities

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Explore online tutorials for specific topics

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Expand your knowledge and understanding of specific topics covered in the course by seeking out and following online tutorials.

Browse courses on Google Sheets

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Identify specific topics you want to learn more about
Search for online tutorials that cover those topics
Follow the tutorials step-by-step, taking notes and practicing the concepts

Practice creating and analyzing customer satisfaction surveys using Google Forms

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Reinforce your understanding of creating and analyzing customer satisfaction surveys through repetitive practice.

Browse courses on Customer Satisfaction Surveys

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Create multiple customer satisfaction surveys using Google Forms
Collect responses to your surveys
Analyze the results of your surveys and identify trends

Participate in a study group with classmates

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Enhance your learning through collaboration and discussion with peers.

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Find a group of classmates to study with
Meet regularly to discuss course materials, ask questions, and work on practice problems together
Take turns leading the discussions and presenting your understanding of the topics

Design a customer satisfaction survey for your own simulated business

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Solidify your understanding of customer satisfaction surveys by creating one for a business of your own invention.

Browse courses on Customer Satisfaction Surveys

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Brainstorm a list of questions that you want to ask customers
Create a Google Form and add your questions to it
Customize the look and feel of the form to match your business
Distribute the survey to potential customers
Analyze the results of the survey and make improvements to your business accordingly

Create a customer satisfaction dashboard for a real-world business

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Apply your knowledge of customer satisfaction surveys and Google Forms to create a valuable tool for a real-world business.

Browse courses on Customer Satisfaction

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Identify a business that you are interested in working with
Develop a plan for creating a customer satisfaction dashboard
Collect data from customer satisfaction surveys
Create a dashboard using Google Data Studio or another data visualization tool
Present your dashboard to the business and discuss your findings

Career center

Learners who complete Improve Business Performance with Google Forms will develop knowledge and skills that may be useful to these careers:

Data Analyst

A Data Analyst studies data taken from a variety of sources in order to obtain actionable insights. This course teaches you how to analyze data and create compelling visuals that can be used to drive business decisions. Taking this course may be helpful to you if you either want to become a Data Analyst or if you want to advance your career in a related role that requires interpreting and communicating data.

See salaries and explore the career path for Data Analyst

Business Analyst

A Business Analyst translates business requirements into technical solutions. This course teaches you how to gather and analyze data, which is an essential skill for a Business Analyst. Business Analysts also use analytical tools to identify and solve business problems, and this course will help you to build a foundation in data analysis.

See salaries and explore the career path for Business Analyst

Market Research Analyst

A Market Research Analyst gathers and analyzes data about markets, products, and consumers. This course will teach you how to collect and analyze data, which is a valuable skill for Market Research Analysts. As a Market Research Analyst, you may also need to use analytical tools to identify trends and make recommendations, and this course will help you to build a foundation in data analysis as well as an understanding of how a business collects feedback.

See salaries and explore the career path for Market Research Analyst

Operations Research Analyst

An Operations Research Analyst uses mathematical and analytical models to solve business problems. This course will teach you how to analyze data and create compelling visuals that can be used to solve business problems. This course may be helpful to you if you either want to become an Operations Research Analyst or if you want to advance your career in a related role that requires solving business problems.

See salaries and explore the career path for Operations Research Analyst

Management Consultant

A Management Consultant helps businesses to improve their performance. This course teaches you how to analyze data and create compelling visuals that can be used to identify and solve business problems. This course may be helpful to you if you either want to become a Management Consultant or if you want to advance your career in a related role that requires solving business problems.

See salaries and explore the career path for Management Consultant

Marketing Manager

A Marketing Manager is responsible for planning and executing marketing campaigns. This course will teach you how to collect and analyze data about customers and markets, which is a valuable skill for Marketing Managers who need to understand their target audience and develop effective marketing campaigns. As a Marketing Manager, you may also need to use analytical tools to track the success of marketing campaigns, and this course will help you to build a foundation in data analysis.

See salaries and explore the career path for Marketing Manager

Sales Manager

A Sales Manager is responsible for leading a sales team and achieving sales goals. This course will teach you how to collect and analyze data about sales performance, which is a valuable skill for Sales Managers who need to understand their team's performance and make decisions about sales strategy. This course may be helpful to you if you either want to become a Sales Manager or if you want to advance your career in a related role that requires understanding sales performance.

See salaries and explore the career path for Sales Manager

Product Manager

A Product Manager is responsible for the development and launch of new products. This course teaches you how to gather and analyze data about customers and markets, which is crucial for Product Managers who need to make decisions about product development and launch. This course may be helpful to you if you either want to become a Product Manager or if you want to advance your career in a related role that requires understanding customers and markets.

See salaries and explore the career path for Product Manager

Customer Success Manager

A Customer Success Manager is responsible for ensuring that customers are satisfied with a company's products or services. This course will teach you how to collect feedback and analyze data about customer satisfaction, which is crucial for Customer Success Managers who need to understand customer needs and improve the customer experience. This course may be helpful to you if you either want to become a Customer Success Manager or if you want to advance your career in a related role that requires understanding customer needs.

See salaries and explore the career path for Customer Success Manager

Actuary

An Actuary uses mathematical and statistical models to assess risk and uncertainty. This course teaches you how to analyze data and create compelling visuals that can be used to assess risk and uncertainty. This course may be helpful to you if you either want to become an Actuary or if you want to advance your career in a related role that requires analyzing risk and uncertainty.

See salaries and explore the career path for Actuary

Data Scientist

A Data Scientist uses data to solve business problems and make predictions. This course will teach you how to analyze data and create compelling visuals that can be used to solve business problems and make predictions. This course may be helpful to you if you either want to become a Data Scientist or if you want to advance your career in a related role that requires solving business problems and making predictions.

See salaries and explore the career path for Data Scientist

Financial Analyst

A Financial Analyst evaluates and makes recommendations about investments. This course teaches you how to analyze data and create compelling visuals that can be used to make investment decisions. This course may be helpful to you if you either want to become a Financial Analyst or if you want to advance your career in a related role that requires analyzing data.

See salaries and explore the career path for Financial Analyst

Quality Assurance Analyst

A Quality Assurance Analyst is responsible for testing and validating software and other products. This course teaches you how to analyze data and create compelling visuals that can be used to identify and fix defects. This course may be helpful to you if you either want to become a Quality Assurance Analyst or if you want to advance your career in a related role that requires analyzing data about product quality.

See salaries and explore the career path for Quality Assurance Analyst

Operations Manager

An Operations Manager is responsible for overseeing the day-to-day operations of a business. This course teaches you how to analyze data and create compelling visuals that can be used to improve operational efficiency and effectiveness. This course may be helpful to you if you either want to become an Operations Manager or if you want to advance your career in a related role that requires analyzing operational data.

See salaries and explore the career path for Operations Manager

Project Manager

A Project Manager is responsible for planning, executing, and closing projects. This course teaches you how to analyze data and create compelling visuals that can be used to track project progress and make decisions about project management. This course may be helpful to you if you either want to become a Project Manager or if you want to advance your career in a related role that requires analyzing project data.

See salaries and explore the career path for Project Manager