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Improve Business Performance with Google Forms

By the end of this project, you will create and execute a customer satisfaction survey using Google Forms, and then analyze the form responses. Creating your survey will depend on what your company wants to analyze. Are customers satisfied with the products offered? Or, are customers satisfied with the services offered? You have the option of deciding the specifics of the survey based on your company’s needs. In this course, you will create a survey to determine if customers are satisfied with the services of an appliance repair company. Once you have created and collected your survey responses, you will analyze the results using graphs provided by the Google form. Graphs are a great visual tool that allows you to quickly see different trends occurring within your business, instead of having to shuffle through pages of a report. In this project, your graph will visually show you customer satisfaction ratings. Creating a survey gives you the ability to review customer feedback, and allows you to more accurately adjust your business practices to fit the needs of your customers. Doing so will help your company improve products and/or services for increased customer satisfaction, and in the long run, increase your business’s bottom line. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

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Rhyme

Rating Not enough ratings
Length 2 weeks
Effort 1 week of study, 2 hours
Starts Jun 29 (last week)
Cost $9
From Rhyme, Coursera Project Network via Coursera
Instructor Melissa Al-Shaer
Download Videos On all desktop and mobile devices
Language English
Subjects Business IT & Networking Data Science
Tags Business Business Essentials Information Technology Data Management

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Careers

An overview of related careers and their average salaries in the US. Bars indicate income percentile.

Customer Satisfaction Analyst $53k

Assistant Customer Satisfaction and Sales $58k

Customer Satisfaction Analyst 2 $60k

Customer Satisfaction Analyst, Voice Operations $60k

Customer Satisfaction Services Analyst $67k

Customer Satisfaction Project Analyst $79k

Customer Satisfaction Business Analyst $84k

Quality and Customer Satisfaction Analyst $102k

Data Analyst- Customer Satisfaction Engineer $102k

Senior Quality and Customer Satisfaction Analyst $115k

Quality and Customer Satisfaction Analyst Manager $122k

Senior Program Manager, Customer Satisfaction $134k

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Coursera

&

Rhyme

Rating Not enough ratings
Length 2 weeks
Effort 1 week of study, 2 hours
Starts Jun 29 (last week)
Cost $9
From Rhyme, Coursera Project Network via Coursera
Instructor Melissa Al-Shaer
Download Videos On all desktop and mobile devices
Language English
Subjects Business IT & Networking Data Science
Tags Business Business Essentials Information Technology Data Management

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