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Goodwill Academy

To reach your goal of becoming a Career Coach or Navigator, you have learned about relationship management and human-centered career coaching in course 1 and gained skills to recruit and work with clients in course 2. This third course in the Career Coach and Navigator Professional Certificate will help you advise people as they move along their career paths; assist with job searches, interviewing, and resume creation; and set them up for success as they start their careers.

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To reach your goal of becoming a Career Coach or Navigator, you have learned about relationship management and human-centered career coaching in course 1 and gained skills to recruit and work with clients in course 2. This third course in the Career Coach and Navigator Professional Certificate will help you advise people as they move along their career paths; assist with job searches, interviewing, and resume creation; and set them up for success as they start their careers.

By the end of the course, you will be able to:

1. Assist people who desire to pursue a career, make a career change, or work towards career advancement.

2. Guide people in finding relevant employment opportunities that meet their needs and the labor market.

3. Assist, review, and provide feedback on developing resumes, CVs, and cover letters.

4. Help people develop interviewing skills.

To be successful in this course, no prior experience with career coaching or navigation is required; but we recommend completing the first two courses in the program so you can build on the knowledge and skills from those courses here.

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What's inside

Syllabus

Career Navigation
Depending on their circumstance, clients may seek traditional employment opportunities such as part-time or full-time work, while others may require more creative ways to earn an income. Successful coaches will listen carefully to their clients' needs and connect them to the right opportunities. In this module, you will explore various income opportunities such as entrepreneurship and working in the gig economy and learn how to provide career guidance to help clients make informed decisions about their career paths.
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Guiding Clients in Their Job Search
As the job market evolves, your job search approach must evolve to meet the needs of your clients. Today, many job seekers use online job search tools to build their networks and express themselves to a wide variety of potential employers. In this module, you will learn how to help job seekers use the latest online job search tools, guide them on creating an elevator pitch and help them manage their personal brands.
Cover Letters, Resumes, Portfolios and Interviewing
Career Coaches and Navigators help people find jobs and move forward in their careers. People of all backgrounds and experiences, regardless of where they are in their careers, will count on you for help with interviewing, writing cover letters and resumes,and more. In this module, you will learn strategies to help clients sell their skills and experiences to potential employers.
Success in the Workplace
The best onboarding experiences help new employees feel welcomed and valued right away. However, people who have limited work experience or have been out of the workforce for extended periods often struggle on their first day at work for a variety of reasons. In this module, you will discover ways to help clients have a positive first day and set the stage for continued success.

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Provides strategies to help clients successfully find jobs and advance their careers
Suitable for learners with diverse backgrounds and career experiences
Addresses various income opportunities, including entrepreneurship and the gig economy
Guides learners in developing job search strategies using online tools and networking
Emphasizes the importance of preparing for job interviews and creating effective resumes, CVs, and cover letters
Recommends completing the first two courses in the program prior to taking this course

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Supporting Clients with these activities:
Review resume and C.V. writing basics
Complete this warm-up activity to establish a solid foundation for the course.
Browse courses on Career Navigation
Show steps
  • Review online resources on resume and C.V. writing
Review Career Coaching Fundamentals
Review the basics to ensure that you have a solid grasp of the fundamentals of career coaching.
Show steps
  • Read through your notes from the previous courses in the program.
  • Review the course syllabus for the first two courses in the program.
  • Take practice quizzes or complete practice problems related to the fundamentals.
Develop an Elevator Pitch for Your Career Coaching Services
Develop a concise and compelling statement that effectively communicates the value and benefits of your career coaching services.
Browse courses on Elevator Pitch
Show steps
  • Identify your target audience and their needs.
  • Brainstorm your unique value proposition.
  • Craft a concise and engaging pitch that highlights your strengths and benefits.
  • Practice delivering your pitch confidently and professionally.
  • Seek feedback from colleagues, peers, or mentors to refine your pitch.
One other activity
Expand to see all activities and additional details
Show all four activities
Conduct Mock Career Coaching Sessions
Engage in realistic simulations to hone your coaching skills, gain experience, and build confidence in facilitating career coaching sessions.
Show steps
  • Find a willing participant to play the role of a client.
  • Establish clear objectives and expectations for the session.
  • Practice active listening, empathy, and questioning techniques.
  • Provide personalized guidance and support based on the client's needs.
  • Seek feedback from the participant to improve your coaching approach.

Career center

Learners who complete Supporting Clients will develop knowledge and skills that may be useful to these careers:
Career Coach
Career Coaches provide personalized guidance and support to individuals seeking to advance their careers. This course provides a comprehensive overview of the skills and knowledge needed to become a successful Career Coach. The course covers topics such as career navigation, job search guidance, resume writing, and interviewing skills. With the knowledge and skills gained from this course, Career Coaches can effectively assist clients in defining their career goals, developing job search strategies, and preparing for job interviews.
Career Counselor
Career Counselors provide guidance and support to individuals seeking to navigate their careers. This course provides a strong foundation for those seeking to enter this field by covering topics such as career navigation, job search guidance, resume writing, and interviewing skills. The knowledge and skills gained from this course will be invaluable for Career Counselors as they work with clients to develop career plans, identify job opportunities, and prepare for job interviews.
Human Resources Manager
Human Resources Managers are responsible for managing the human capital of an organization. The course provides a strong foundation for those seeking to enter this field by covering topics such as career navigation, job search guidance, resume writing, and interviewing skills. By gaining a deep understanding of these topics, Human Resources Managers can effectively attract, develop, and retain employees, which is essential for the success of any organization.
Recruiter
Recruiters are responsible for finding and attracting qualified candidates for job openings. This course provides essential knowledge and skills for Recruiters, including career navigation, job search guidance, resume writing, and interviewing skills. By understanding the career aspirations and qualifications of candidates, Recruiters can effectively match them with suitable job opportunities.
Talent Acquisition Manager
Talent Acquisition Managers are responsible for developing and implementing strategies to attract and hire talented individuals for an organization. The course provides valuable insights for those seeking to enter this field by covering topics such as career navigation, job search guidance, resume writing, and interviewing skills. By gaining a comprehensive understanding of these topics, Talent Acquisition Managers can effectively source, attract, and hire top talent for their organization.
Career Development Manager
Career Development Managers oversee career development programs and initiatives within organizations. This course provides valuable insights for those seeking to enter this field by covering topics such as career navigation, job search guidance, resume writing, and interviewing skills. By gaining a comprehensive understanding of these topics, Career Development Managers can effectively design and implement programs that help employees develop their careers and achieve their full potential.
Job Developer
Job Developers work with individuals to help them find and secure employment. This course provides essential knowledge and skills for Job Developers, including career navigation, job search guidance, resume writing, and interviewing skills. By understanding the career aspirations and challenges faced by individuals, Job Developers can effectively assist them in identifying suitable job opportunities and preparing for job interviews.
Career Services Professional
Career Services Professionals provide career planning and job search assistance to students and alumni. This course provides a comprehensive overview of the skills and knowledge needed to become a successful Career Services Professional. The course covers topics such as career navigation, job search guidance, resume writing, and interviewing skills. With the knowledge and skills gained from this course, Career Services Professionals can effectively assist students and alumni in defining their career goals, developing job search strategies, and preparing for job interviews.
Vocational Rehabilitation Counselor
Vocational Rehabilitation Counselors help individuals with disabilities find and maintain employment. This course provides a strong foundation for those seeking to enter this field by covering topics such as career navigation, job search guidance, resume writing, and interviewing skills. By gaining a deep understanding of these topics, Vocational Rehabilitation Counselors can effectively assist individuals with disabilities in overcoming barriers to employment and achieving their career goals.
Outplacement Counselor
Outplacement Counselors provide support and guidance to individuals who have lost their jobs. This course provides essential knowledge and skills for Outplacement Counselors, including career navigation, job search guidance, resume writing, and interviewing skills. By understanding the challenges faced by individuals who have lost their jobs, Outplacement Counselors can effectively assist them in developing job search strategies, preparing for job interviews, and finding new employment.
Workforce Development Specialist
Workforce Development Specialists help individuals develop the skills and knowledge needed to succeed in the workforce. The course provides a strong foundation for those seeking to enter this field by covering topics such as career navigation, job search guidance, resume writing, and interviewing skills. By gaining a deep understanding of these topics, Workforce Development Specialists can effectively assist individuals in identifying career goals, developing job skills, and preparing for job interviews.
Education Consultant
Education Consultants provide guidance and support to students and families on educational matters. This course may be useful for Education Consultants as it covers topics such as career navigation, job search guidance, resume writing, and interviewing skills. By gaining a deeper understanding of these topics, Education Consultants can effectively advise students and families on career planning and job search strategies.
Career Planning Coach
Career Planning Coaches provide guidance and support to individuals seeking to explore and plan their careers. This course may be useful for Career Planning Coaches as it covers topics such as career navigation, job search guidance, resume writing, and interviewing skills. By gaining a deeper understanding of these topics, Career Planning Coaches can effectively assist individuals in identifying career goals, developing career plans, and taking steps towards career success.
Social Worker
Social Workers provide support and guidance to individuals and families facing various challenges. This course may be useful for Social Workers as it covers topics such as career navigation, job search guidance, resume writing, and interviewing skills. By gaining a deeper understanding of these topics, Social Workers can effectively support individuals in identifying career goals, developing job search strategies, and overcoming barriers to employment.
Life Coach
Life Coaches provide guidance and support to individuals seeking to improve their lives. This course may be useful for Life Coaches as it covers topics such as career navigation, job search guidance, resume writing, and interviewing skills. By gaining a deeper understanding of these topics, Life Coaches can effectively support individuals in identifying career goals, developing job search strategies, and making positive changes in their lives.

Reading list

We've selected six books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Supporting Clients.
Provides a practical approach to career planning and decision-making. It helpful resource for those who are exploring different career options or who are looking to make a career change.
Provides a comprehensive overview of career planning and development. It helpful resource for those who are just starting their careers or who are looking to advance their careers.
Provides a comprehensive guide to writing resumes, cover letters, and LinkedIn profiles. It helpful resource for those who are looking for a new job or who are planning their next career move.
Provides a comprehensive guide to preparing for, interviewing for, and negotiating your job. It helpful resource for those who are looking for a new job or who are planning their next career move.
Provides a step-by-step guide to finding the right job fast. It helpful resource for those who are looking for a new job or who are planning their next career move.
Provides a complete guide to getting the job you want. It helpful resource for those who are looking for a new job or who are planning their next career move.

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