Customer Service
Soft Skills Fundamentals
Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work the computers, but you need to know more about the non-tangibles, the soft skills of getting along. This course will help you develop the soft skills you need to thrive when facing clients day after day.
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Rating | 4.3★ based on 427 ratings |
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Length | 40 total mins |
Starts | On Demand (Start anytime) |
Cost | $13 |
From | Udemy |
Instructor | Samara Wenten |
Download Videos | Only via the Udemy mobile app |
Language | English |
Subjects | Personal Development |
Tags | Personal Development Career Development |
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What people are saying
about customer service
It was a good course i learnt alot about customer service and how to deal with customers either difficult customers or good customers.
Thus far, I am learning about customer service.
It made me realize that what i thought i knew was just half of the things i should know about customer service.
for me it's amazing now i get to know more about customer service and as to how to deal with lots of things like good listening skills, managing customer query and how to handle queries Enjoying this course, lady knows what she is talking about and can get involved with what she is teaching.
I have learnt so much about customer service so far that I didn't realize I didn't know.
Thanks a ton Taught me a lot about customer service .
What l experience in this course is What is good in the customer service Not really, as I have been doing this for many years now matter how much I think I know about Customer Service I continue to pride myself on being just smart enough to know there is a lot I don't know.
It's not even about customer service.
It's really interesting to listen It was good and learned more about customer service soft skills you must always organised you day, that make you day easy Very insightful and informative.
I have learned a lot about customer service The instructor used clear examples It really speaks to our day to day environment and highlights the obvious things we ignore.
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good match for
the good match for me its training me how to deal with are customers in the work place and you need to understand that customers always good I thinks this parts is a important thing to have to learn before you going to do anything, because the service-mind is a fundamental for do any thing else.
It is a good match for me.
THE COURSE IS VERY KNOWLDGEABLE BECUASE IT GIVES YOU AWAY OF HOW TO DALE WITH CUSTOMER UNDERSTANDING OF THEIR PROBLEMES ,THE PLATINIM RALE Yes this really help me understand what the customer is going through and how we could better service them This was a good match for me.
the course thought me how to treat the customers and that I must always listen to the customers also that I need to be helpful to them polite and the customers will always want to be heard It helped me alot, because as am listening i was clearing what i don't need in my space I learned many new things about the topic...:) yes it is a good match for me.
Very Insightful, a good match for the position I am currently in.
perfect it really taught me a lot Yes, it was a good match for me because I am in sales.
Yes the course is a good match for me .
Great ideas This is a very good match for me, as these skills will help with various activities at work.
This course was a good match for me.
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soft skills
So I really need soft skills, time management experience.
This course covers the base of soft skills fundamentals.
There's so much more, and it's not actually describing soft skills techniques that you can use in daily life.
My soft skills are much better now.
Check your videos - one of them ends and just plays music for about 2 minutes This course really helped me a lot not just to improve my soft skills but to be a customer myself and understand how a customer feels.
It might be useful for someone who is fresh into a customer service field, but for a "soft skills" course, this is unfortunately lacking a lot.
I am taking this course through my employer; as someone that has worked in customer service for sometime I am grateful for the refresher and the practicality of this advice With increasing opportunities to lead and manage, I want to sharpen my soft skills.
This is supposed to be about soft skills but half of it is irrelveant so far.
Soft skills are very important in providing great customer service and this video helps.
it was a good basic intro to customer service This helped me a lot with my soft skills and the advise and tip was very helpfull Many things that were said here make sense and I’m already doing some of them.
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so much
I have learnt so much and cannot wait to learn more It was a fresh perspective on customer service and I learnt alot.
I learned so much.
Its been an eye opener and showed me so much more about customer care Me parecio bueno, pero no me gusto mucho en algunas coss It is a reminder about the CS tradecraft.
Thank you so much, Samara!
I have learnt so much on how to deal/approach the customers and how to problem solve without hearting the customer's feelings It makes sense and gives you room and time to think as to what you do wrong and what you do right as a customer service consultant I thought this course was for customer service in a retail setting.
so much fun , I learn't alot.
yes i learnt so much so far Yes it helped in some areas VERY SPECIFIC INFORMATION GIVEN.
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easy to follow
This gave me more tips on how to perfect my customer service skills Very easy to follow, and great knowledge enhancer :) I will definitely be recommending this course to others!
Because it is helping me improve my Customer Service Skills The lecture is clear and it is easy to follow up.
A+ YES course was comprehensive and thorough Nice yes It was easy to follow.
The course was easy to follow and understand.
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common sense
for me the experice is good, the videos and the explanation of the subject is clear This reinforced what I've believed to be the fundamentals of good customer service...common sense.
videos did not work, repetitive, common sense concepts Concepts and material was easy to understand and follow Awesome :) I liked hearing about the Platinum Rule.
learned a lot form training i was nice and i have learnt alot of things i never knew were possible ,...WOW Knowledge imporvement Yes Its great Reminded me of some basic and common sense rules when working in customer service.
While most of the suggestions seem like common sense, I look for those times that are new and different from previous ways I may have thought of things Overall, this course was a bit basic for me and I am not in a first-level customer service role.
Most is common sense.
very much the "uncommon" common sense when dealing with people.
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deal with
I was looking for an introductory course in Customer service for the Shipping and Receiving department since they deal with customers and this covers it.
it is very exciting because you learn on on how to deal with people in retail stores or public places being honest i realy do not have experience on this course i am still looking forward to learn more.
Yes it was, as it has gave me more information on how to deal with customers This course was very good and I like it.
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dealing with
it is a good course for anyone dealing with client on a daily basis.
As a course dealing with interpersonal communication you can't go wrong with so additional support and refreshing.
It helped me see the full picture when dealing with our customers and how we have the power to make every situation better.
I was hoping more for management type skills in dealing with employees and/or coworkers It's a great course to know the very basics of customer service.
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at work
It has really been a wonderful and an amazing experience, i have been able to learn a lot of things like planning my day before, listening to clients attentively because clients want to be heard and most importantly your company's well being depends on your excellent customer service My experience is that when you are working with other people you must have respect and be positive don't bring negative thoughts at work.The best customer i have being in a long line and seeing the worker's do their best good jobto get to the people in and out i really apprecietedthe determinatin.It wiil work for me it really say a lot on shaping your day from the start of the day, having skills on how to handle clients in a way I would want my inquiry to be handled.
To this coursei learn alot that when you are working with other people you must have respect and respect others and when you are at work don't bring negative attitude.
I liked how I could watch this over my phone or have it on and listen Good tips to improve your experience at work and customers well articulated Absolutely brilliant.
yes indeed cause it talks about what i do daily at work i would like to thank the instructor This course has been very helpful so far Yes, the Platinum rule is really an eye opener.
ITS CLEAR AND EDUCATIVE Nicely experienced i need to understand more skills after this course Teaches us on how to act at work Great course!!!
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understand what
It's a good start to have this course for a beginner to understand what is good customer service is and how to satisfy your customers.
Helps to understand what is expected.
some things don't really apply to my work place but is has been helping so far I have learn to listen and understand what the clients need first before I react.
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Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile.
Cashier, Customer Service, Customer Service Department Head $39k
Customer Service C $40k
Customer Service / End of Service $42k
Analyst, Customer Service $45k
Customer Service/Food Service $46k
Customer Service, Customer Group $46k
Customer Service /Customer Care $46k
Service Recovery/Customer Service $52k
Service Recovery/Customer Service $52k
Customer Service / Parts Service $53k
Customer Service Service $53k
Bookkeeping/Customer service $74k
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Rating | 4.3★ based on 427 ratings |
---|---|
Length | 40 total mins |
Starts | On Demand (Start anytime) |
Cost | $13 |
From | Udemy |
Instructor | Samara Wenten |
Download Videos | Only via the Udemy mobile app |
Language | English |
Subjects | Personal Development |
Tags | Personal Development Career Development |
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