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Fran Gilbane
and
Rich Gilbane
This course will teach you how to manage difficult conversations about sensitive topics with both managers and colleagues, resulting in a friendlier work environment for all and a much easier and less stressful existence for you.
Read more
This course will teach you how to manage difficult conversations about sensitive topics with both managers and colleagues, resulting in a friendlier work environment for all and a much easier and less stressful existence for you.
Read more
This course will teach you how to manage difficult conversations about sensitive topics with both managers and colleagues, resulting in a friendlier work environment for all and a much easier and less stressful existence for you.
Life can be difficult and situations, both at work and in your personal life, can have a negative impact not only on how you feel about your job but also on your ability to perform to the required standard. The outcome of this is often a difficult conversation with either your manager or your colleagues. In this course, Employee Course: Difficult Conversations and Friendlier Workplaces, you'll learn how to create a friendlier workplace and to enable you to have those conversations with your colleagues and managers about those sensitive topics. First, you'll explore how to improve your interpersonal skills. Next, you'll discover how to understand your manager and managing your emotions. Finally, you'll learn how to handle a difficult conversation with managers. By the end of this course, you'll know how to engage with your colleagues and manager more effectively.
Register for this course and see more details by visiting:
OpenCourser.com/course/9ivfcj/employee
What's inside
Syllabus
Course Overview
Understanding Business
Appreciating Why Friendly Work Environments Matter
Improving Your Interpersonal Skills
Read more
Syllabus
Course Overview
Understanding Business
Appreciating Why Friendly Work Environments Matter
Improving Your Interpersonal Skills
Read more
Understanding Your Manager
Managing Your Emotions
Managing Difficult Conversations with Colleagues
Handling Difficult Conversations with Managers
Course Summary
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Examines interpersonal skills that are essential for fostering positive and effective working relationships
Explores strategies for managing emotions and handling difficult conversations with managers
Helps learners develop a better understanding of their own perspective, as well as the perspectives of others
Provides a practical framework for approaching difficult conversations in the workplace
Taught by experienced practitioners with a proven track record in employee relations and communication
Provides real-world examples and case studies to illustrate the concepts being taught
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Employee Course: Difficult Conversations and Friendlier Workplaces.
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Career center
Learners who complete Employee Course: Difficult Conversations and Friendlier Workplaces will develop knowledge and skills
that may be useful to these careers:
Human Resources Manager
Human Resources Manager
Human Resources Managers develop and implement policies and procedures to ensure a positive and productive work environment. They may also oversee employee training and development, as well as handle employee relations issues. As an HR Manager, you must understand human behavior and be able to manage difficult conversations in a professional manner. The Employee Course: Difficult Conversations and Friendlier Workplaces will provide you with the skills you need to effectively handle difficult conversations with both managers and colleagues, which can help you to create a more friendly and productive workplace.
Negotiator
Negotiator
Negotiators help people to reach agreements on a variety of issues, such as contracts, prices, and disputes. As a negotiator, you need to be able to communicate effectively with all parties involved, and to manage difficult conversations in a professional manner. The Employee Course: Difficult Conversations and Friendlier Workplaces will provide you with the skills you need to effectively handle difficult conversations with both clients and colleagues, which can help you to build strong relationships and succeed in your career.
Consultant
Consultant
Consultants provide advice and guidance to businesses and organizations on a wide range of topics, including management, human resources, and marketing. They may also help clients to develop and implement new strategies and solutions. As a consultant, you need to be able to communicate effectively with clients and stakeholders, and to manage difficult conversations in a professional manner. The Employee Course: Difficult Conversations and Friendlier Workplaces will provide you with the skills you need to effectively handle difficult conversations with both clients and colleagues, which can help you to build strong relationships and succeed in your career.
Social Worker
Social Worker
Social workers help people to cope with difficult life situations, such as poverty, mental illness, and addiction. They may also provide counseling and support to families and children. As a social worker, you need to be able to communicate effectively with clients and stakeholders, and to manage difficult conversations in a professional manner. The Employee Course: Difficult Conversations and Friendlier Workplaces will provide you with the skills you need to effectively handle difficult conversations with both clients and colleagues, which can help you to build strong relationships and succeed in your career.
Psychologist
Psychologist
Psychologists study human behavior and mental processes. They may also provide counseling and therapy to individuals and families. As a psychologist, you need to be able to communicate effectively with clients and stakeholders, and to manage difficult conversations in a professional manner. The Employee Course: Difficult Conversations and Friendlier Workplaces will provide you with the skills you need to effectively handle difficult conversations with both clients and colleagues, which can help you to build strong relationships and succeed in your career.
Counselor
Counselor
Counselors provide support and guidance to individuals and families who are struggling with a variety of challenges, such as grief, loss, and addiction. As a counselor, you need to be able to communicate effectively with clients and stakeholders, and to manage difficult conversations in a professional manner. The Employee Course: Difficult Conversations and Friendlier Workplaces will provide you with the skills you need to effectively handle difficult conversations with both clients and colleagues, which can help you to build strong relationships and succeed in your career.
Mediator
Mediator
Mediators help people to resolve conflicts and disputes. They may also facilitate negotiations and agreements. As a mediator, you need to be able to communicate effectively with all parties involved, and to manage difficult conversations in a professional manner. The Employee Course: Difficult Conversations and Friendlier Workplaces will provide you with the skills you need to effectively handle difficult conversations with both clients and colleagues, which can help you to build strong relationships and succeed in your career.
Public relations manager
Public relations manager
Public Relations Managers develop and implement public relations campaigns to shape public opinion and build relationships with key stakeholders. As a Public Relations Manager, you need to be able to communicate effectively with the media and other stakeholders, and to manage difficult conversations in a professional manner. The Employee Course: Difficult Conversations and Friendlier Workplaces will provide you with the skills you need to effectively handle difficult conversations with both clients and colleagues, which can help you to build strong relationships and succeed in your career.
Marketing Manager
Marketing Manager
Marketing Managers develop and implement marketing strategies to promote products and services. As a Marketing Manager, you need to be able to communicate effectively with the media and other stakeholders, and to manage difficult conversations in a professional manner. The Employee Course: Difficult Conversations and Friendlier Workplaces will provide you with the skills you need to effectively handle difficult conversations with both clients and colleagues, which can help you to build strong relationships and succeed in your career.
Communications Manager
Communications Manager
Communications Managers develop and implement communications strategies to inform and engage key stakeholders. As a Communications Manager, you need to be able to communicate effectively with the media and other stakeholders, and to manage difficult conversations in a professional manner. The Employee Course: Difficult Conversations and Friendlier Workplaces will provide you with the skills you need to effectively handle difficult conversations with both clients and colleagues, which can help you to build strong relationships and succeed in your career.
Sales Manager
Sales Manager
Sales Managers develop and implement strategies to increase sales. As a Sales Manager, you need to be able to communicate effectively with customers and other stakeholders, and to manage difficult conversations in a professional manner. The Employee Course: Difficult Conversations and Friendlier Workplaces will provide you with the skills you need to effectively handle difficult conversations with both clients and colleagues, which can help you to build strong relationships and succeed in your career.
Event Manager
Event Manager
Event Managers plan and execute events, such as conferences, trade shows, and parties. As an Event Manager, you need to be able to communicate effectively with vendors and other stakeholders, and to manage difficult conversations in a professional manner. The Employee Course: Difficult Conversations and Friendlier Workplaces will provide you with the skills you need to effectively handle difficult conversations with both clients and colleagues, which can help you to build strong relationships and succeed in your career.
Project Manager
Project Manager
Project Managers plan and manage projects, such as construction projects and software development projects. As a Project Manager, you need to be able to communicate effectively with your team and other stakeholders, and to manage difficult conversations in a professional manner. The Employee Course: Difficult Conversations and Friendlier Workplaces will provide you with the skills you need to effectively handle difficult conversations with both clients and colleagues, which can help you to build strong relationships and succeed in your career.
Operations Manager
Operations Manager
Operations Managers plan and manage the day-to-day operations of a business. As an Operations Manager, you need to be able to communicate effectively with employees and other stakeholders, and to manage difficult conversations in a professional manner. The Employee Course: Difficult Conversations and Friendlier Workplaces will provide you with the skills you need to effectively handle difficult conversations with both clients and colleagues, which can help you to build strong relationships and succeed in your career.
Business Analyst
Business Analyst
Business Analysts help businesses to improve their operations and performance. As a Business Analyst, you need to be able to communicate effectively with clients and stakeholders, and to manage difficult conversations in a professional manner. The Employee Course: Difficult Conversations and Friendlier Workplaces will provide you with the skills you need to effectively handle difficult conversations with both clients and colleagues, which can help you to build strong relationships and succeed in your career.
For more career information including salaries, visit:
OpenCourser.com/course/9ivfcj/employee
Reading list
We haven't picked any books for this reading list yet.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/9ivfcj/employee
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Time
186 hours
Level
Introductory
Via
Pluralsight
Instructors
Fran Gilbane
Rich Gilbane
Language
English
Good to know
Examines interpersonal skills that are essential for fostering positive and effective working relationships
Explores strategies for managing emotions and handling difficult conversations with managers
Helps learners develop a better understanding of their own perspective, as well as the perspectives of others
Provides a practical framework for approaching difficult conversations in the workplace
Taught by experienced practitioners with a proven track record in employee relations and communication
Provides real-world examples and case studies to illustrate the concepts being taught
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