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Customer Service for Software Developers

Delighting Customers

Jason Alba

For most developers, customer service is not at the top of the list of things they want to do, but it should be. In this course, we'll talk about the benefits of customer service, as well as how to deliver better customer service.

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For most developers, customer service is not at the top of the list of things they want to do, but it should be. In this course, we'll talk about the benefits of customer service, as well as how to deliver better customer service.

Customer service can lead to business and personal success. Whether internal or external, helping customers feel appreciated and letting them know that you care about their needs can be instrumental to your success. In this course, we'll talk about customers and their needs, how to improve customer service (including what you can do right now), examples of great customer service, and how to help a customer become an evangelist.

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What's inside

Syllabus

Developing a Strong Customer Service Foundation
How To: Specific Tactics to Improve Your Customer Service
Examples Where Customer Service Has an Impact on Business
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Customer Service to Grow Your Business

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Teaches customer service skills, which are relevant across industries and roles
Builds a strong foundation for those with little or no customer service experience
Offers practical tips and strategies that can be implemented immediately
Provides examples of exceptional customer service in action
Taught by experienced instructors with a proven track record in the field
Requires no prerequisites or prior knowledge, making it accessible to anyone

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Customer Service for Software Developers: Delighting Customers with these activities:
Review Active Listening and Empathy
Revisit these People Skills to better understand how to interact with customers.
Browse courses on Active Listening
Show steps
  • Review the definition of active listening.
  • Review the benefits of active listening.
  • Practice active listening skills with a friend or family member.
  • Identify ways to show empathy to customers.
Role-Playing with Customer Service Scenarios
Practice your customer service skills in a fun and engaging environment.
Browse courses on Customer Service
Show steps
  • Identify common customer service scenarios.
  • Develop role-playing scripts for each scenario.
  • Practice role-playing with a partner or group.
  • Reflect on your performance and identify areas for improvement.
Join a Customer Service Support Group
Connect with other customer service professionals to share experiences and support.
Browse courses on Customer Service
Show steps
  • Identify a customer service support group that aligns with your interests.
  • Join the group and participate in discussions.
  • Share your own experiences and ask for advice from others.
  • Attend events or webinars hosted by the group.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Explore Case Studies of Excellent Customer Service
Learn from real-world examples of how businesses provide exceptional customer service.
Browse courses on Customer Service
Show steps
  • Identify companies known for their excellent customer service.
  • Research case studies on these companies.
  • Analyze the strategies and techniques used by these companies.
  • Identify areas where you can improve your own customer service practices.
Read 'Delivering Happiness' by Tony Hsieh
Gain insights into the importance of customer happiness and how it drives business success.
View The Power of WOW: How to Electrify Your Work... on Amazon
Show steps
  • Read the book and take notes on the key concepts.
  • Identify the principles of delivering happiness that resonate with you.
  • Consider how you can apply these principles to your own customer service interactions.
  • Discuss the book with a colleague or mentor to gain different perspectives.
Develop a Customer Service Charter
Establish clear guidelines and expectations for your customer service team.
Browse courses on Customer Service
Show steps
  • Define the purpose and scope of the charter.
  • Identify the key principles of your customer service philosophy.
  • Develop specific standards and procedures for handling customer interactions.
  • Communicate the charter to all employees involved in customer service.
Provide Support to New Customer Service Representatives
Share your knowledge and experience to help others succeed in customer service.
Browse courses on Customer Service
Show steps
  • Identify new customer service representatives who need support.
  • Offer to provide guidance and support in areas where you have expertise.
  • Provide regular feedback and encouragement.
  • Celebrate the successes of your mentees.

Career center

Learners who complete Customer Service for Software Developers: Delighting Customers will develop knowledge and skills that may be useful to these careers:
Technical Support Engineer
Technical Support Engineers provide technical assistance to customers who are experiencing problems with a product or service. They diagnose and resolve technical issues, and provide guidance on how to use products or services effectively. This course may be useful for Technical Support Engineers as it provides insights into how to deliver excellent customer service and resolve technical issues efficiently.
See salaries and explore the career path for Technical Support Engineer
Customer Support Specialist
Customer Support Specialists provide technical assistance and support to customers. They help customers resolve issues and answer questions about products or services. This course may be useful for Customer Support Specialists as it provides strategies for delivering excellent customer service and building rapport with customers.
See salaries and explore the career path for Customer Support Specialist
Customer Success Manager
Customer Success Managers are responsible for ensuring that customers are successful in using software applications. They work with customers to identify and resolve problems, and provide guidance on how to use software applications effectively. This course may be useful for Customer Success Managers as it provides insights into how to provide excellent customer service and build strong customer relationships.
See salaries and explore the career path for Customer Success Manager
Business Analyst
Business Analysts gather and analyze business requirements to develop and implement software solutions. They work with customers to understand their needs and develop solutions that meet those needs. This course may be useful for Business Analysts as it provides insights into how to provide excellent customer service and build strong customer relationships.
See salaries and explore the career path for Business Analyst
Product Manager
Product Managers are responsible for the development and management of products. They work with customers to understand their needs and develop products that meet those needs. This course may be useful for Product Managers as it provides insights into how to provide excellent customer service and build strong customer relationships.
See salaries and explore the career path for Product Manager
Product Owner
Product Owners are responsible for managing the development and release of software applications. They work with customers to understand their needs and develop software applications that meet those needs. This course may be useful for Product Owners as it provides insights into how to provide excellent customer service and build strong customer relationships.
See salaries and explore the career path for Product Owner
Software Engineer
Software Engineers design, develop, and maintain software applications. They work with customers to understand their needs and develop software solutions that meet those needs. This course may be useful for Software Engineers as it provides insights into how to provide excellent customer service and build strong customer relationships.
See salaries and explore the career path for Software Engineer
Technical Writer
Technical Writers create and maintain technical documentation for software applications. They work with customers to understand their needs and develop documentation that is clear and easy to follow. This course may be useful for Technical Writers as it provides insights into how to provide excellent customer service and build strong customer relationships.
See salaries and explore the career path for Technical Writer
Marketing Manager
Marketing Managers are responsible for developing and executing marketing campaigns. They work with customers to understand their needs and develop marketing campaigns that reach and engage target audiences. This course may be useful for Marketing Managers as it provides insights into how to provide excellent customer service and build strong customer relationships.
See salaries and explore the career path for Marketing Manager
User Experience Designer
User Experience Designers design and develop user interfaces for software applications. They work with customers to understand their needs and develop user interfaces that are easy to use and visually appealing. This course may be useful for User Experience Designers as it provides insights into how to provide excellent customer service and build strong customer relationships.
See salaries and explore the career path for User Experience Designer
Account Manager
Account Managers are responsible for managing relationships with customers. They work with customers to understand their needs and develop solutions that meet those needs. This course may be useful for Account Managers as it provides insights into how to provide excellent customer service and build strong customer relationships.
See salaries and explore the career path for Account Manager
Sales Engineer
Sales Engineers work with customers to identify and solve business problems. They demonstrate and sell software applications that meet the needs of customers. This course may be useful for Sales Engineers as it provides insights into how to provide excellent customer service and build strong customer relationships.
See salaries and explore the career path for Sales Engineer
Quality Assurance Analyst
Quality Assurance Analysts test and evaluate software applications to ensure that they meet quality standards. They work with customers to identify and resolve defects, and ensure that software applications are reliable and user-friendly. This course may be useful for Quality Assurance Analysts as it provides insights into how to provide excellent customer service and build strong customer relationships.
See salaries and explore the career path for Quality Assurance Analyst
Project Manager
Project Managers are responsible for planning, executing, and closing projects. They work with customers to define project scope, timelines, and budgets, and ensure that projects are completed successfully. This course may be useful for Project Managers as it provides insights into how to provide excellent customer service and build strong customer relationships.
See salaries and explore the career path for Project Manager
Customer Service Manager
Customer Service Managers oversee the customer service department of an organization. They ensure that customers are satisfied with the products or services provided by the company. This course may be useful for Customer Service Managers as it provides insights into how to improve customer service and build strong customer relationships.
See salaries and explore the career path for Customer Service Manager

Reading list

We've selected seven books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Customer Service for Software Developers: Delighting Customers.
Cover image
The Leader Who Had No Title
Save
Practical guide to delivering excellent customer service. It provides insights into the psychology of customers and offers tips on how to build relationships, resolve complaints, and create a positive customer experience.
The Leader Who Had No Title
Paperback
Check
The Leader Who Had No Title
Kindle Edition
Check
Cover image
What's the Secret?
Save
Provides a framework for building a customer-centric culture within an organization. It discusses the importance of customer service, employee engagement, and process improvement.
What's the Secret?: To Providing a World-Class...
Hardcover
$$
Cover image
On Reading Well
Save
User-friendly guide to the basics of customer service. It covers topics such as handling customer complaints, building relationships, and using technology to improve customer experience.
On Reading Well
Paperback
$$
On Reading Well: Finding the Good Life through...
Kindle Edition
$$
Cover image
The Effortless Experience
Save
Provides insights into the psychology of customer experience and offers practical advice on how to design products and services that are easy to use and enjoyable.
The Effortless Experience: Conquering the New...
Hardcover
$$
The Effortless Experience: Conquering the New...
Kindle Edition
$$
Cover image
Built to Win
Save
Provides a comprehensive overview of customer experience management. It covers topics such as customer segmentation, journey mapping, and metrics.
Built to Win: Designing a Customer-Centric Culture...
Kindle Edition
$$
Cover image
Integrated Treatment for Dual Disorders
Save
Comprehensive guide to service quality. It covers topics such as customer expectations, measurement, and improvement.
Integrated Treatment for Dual Disorders: A Guide to...
Kindle Edition
$$$
Cover image
I'm on LinkedIn--Now What??? (Fourth Edition)
Save
Practical guide to customer service for software developers. It covers topics such as handling customer complaints, building relationships, and using technology to improve customer experience.
I'm on LinkedIn--Now What??? (Fourth Edition)
Paperback
Check
I'm on LinkedIn--Now What??? (Fourth Edition)
Kindle Edition
Check

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Course image
Time
129 hours
Level
Introductory
Via
Pluralsight
Instructor
Jason Alba
Language
English
Good to know
Teaches customer service skills, which are relevant across industries and roles
Builds a strong foundation for those with little or no customer service experience
Offers practical tips and strategies that can be implemented immediately
Provides examples of exceptional customer service in action
Taught by experienced instructors with a proven track record in the field
Requires no prerequisites or prior knowledge, making it accessible to anyone
Share and help others discover this course.
Facebook LinkedIn X Reddit Link Email
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