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Customer Service for Software Developers
Delighting Customers
Jason Alba
Jason Alba
For most developers, customer service is not at the top of the list of things they want to do, but it should be. In this course, we'll talk about the benefits of customer service, as well as how to deliver better customer service.
Read more
For most developers, customer service is not at the top of the list of things they want to do, but it should be. In this course, we'll talk about the benefits of customer service, as well as how to deliver better customer service.
Read more
For most developers, customer service is not at the top of the list of things they want to do, but it should be. In this course, we'll talk about the benefits of customer service, as well as how to deliver better customer service.
Customer service can lead to business and personal success. Whether internal or external, helping customers feel appreciated and letting them know that you care about their needs can be instrumental to your success. In this course, we'll talk about customers and their needs, how to improve customer service (including what you can do right now), examples of great customer service, and how to help a customer become an evangelist.
Register for this course and see more details by visiting:
OpenCourser.com/course/a0261t/customer
What's inside
Syllabus
Developing a Strong Customer Service Foundation
How To: Specific Tactics to Improve Your Customer Service
Examples Where Customer Service Has an Impact on Business
Read more
Syllabus
Developing a Strong Customer Service Foundation
How To: Specific Tactics to Improve Your Customer Service
Examples Where Customer Service Has an Impact on Business
Read more
Customer Service to Grow Your Business
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Teaches customer service skills, which are relevant across industries and roles
Builds a strong foundation for those with little or no customer service experience
Offers practical tips and strategies that can be implemented immediately
Provides examples of exceptional customer service in action
Taught by experienced instructors with a proven track record in the field
Requires no prerequisites or prior knowledge, making it accessible to anyone
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Save Customer Service for Software Developers: Delighting Customers to your list so you can find it easily later:
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Activities
Coming soon
We're preparing activities for
Customer Service for Software Developers: Delighting Customers.
These are activities you can do either before, during, or after a course.
Career center
Learners who complete Customer Service for Software Developers: Delighting Customers will develop knowledge and skills
that may be useful to these careers:
Technical Support Engineer
Technical Support Engineer
Technical Support Engineers provide technical assistance to customers who are experiencing problems with a product or service. They diagnose and resolve technical issues, and provide guidance on how to use products or services effectively. This course may be useful for Technical Support Engineers as it provides insights into how to deliver excellent customer service and resolve technical issues efficiently.
Customer Support Specialist
Customer Support Specialist
Customer Support Specialists provide technical assistance and support to customers. They help customers resolve issues and answer questions about products or services. This course may be useful for Customer Support Specialists as it provides strategies for delivering excellent customer service and building rapport with customers.
Customer Success Manager
Customer Success Manager
Customer Success Managers are responsible for ensuring that customers are successful in using software applications. They work with customers to identify and resolve problems, and provide guidance on how to use software applications effectively. This course may be useful for Customer Success Managers as it provides insights into how to provide excellent customer service and build strong customer relationships.
Business Analyst
Business Analyst
Business Analysts gather and analyze business requirements to develop and implement software solutions. They work with customers to understand their needs and develop solutions that meet those needs. This course may be useful for Business Analysts as it provides insights into how to provide excellent customer service and build strong customer relationships.
Product Manager
Product Manager
Product Managers are responsible for the development and management of products. They work with customers to understand their needs and develop products that meet those needs. This course may be useful for Product Managers as it provides insights into how to provide excellent customer service and build strong customer relationships.
Product Owner
Product Owner
Product Owners are responsible for managing the development and release of software applications. They work with customers to understand their needs and develop software applications that meet those needs. This course may be useful for Product Owners as it provides insights into how to provide excellent customer service and build strong customer relationships.
Software Engineer
Software Engineer
Software Engineers design, develop, and maintain software applications. They work with customers to understand their needs and develop software solutions that meet those needs. This course may be useful for Software Engineers as it provides insights into how to provide excellent customer service and build strong customer relationships.
Technical Writer
Technical Writer
Technical Writers create and maintain technical documentation for software applications. They work with customers to understand their needs and develop documentation that is clear and easy to follow. This course may be useful for Technical Writers as it provides insights into how to provide excellent customer service and build strong customer relationships.
Marketing Manager
Marketing Manager
Marketing Managers are responsible for developing and executing marketing campaigns. They work with customers to understand their needs and develop marketing campaigns that reach and engage target audiences. This course may be useful for Marketing Managers as it provides insights into how to provide excellent customer service and build strong customer relationships.
User Experience Designer
User Experience Designer
User Experience Designers design and develop user interfaces for software applications. They work with customers to understand their needs and develop user interfaces that are easy to use and visually appealing. This course may be useful for User Experience Designers as it provides insights into how to provide excellent customer service and build strong customer relationships.
Account Manager
Account Manager
Account Managers are responsible for managing relationships with customers. They work with customers to understand their needs and develop solutions that meet those needs. This course may be useful for Account Managers as it provides insights into how to provide excellent customer service and build strong customer relationships.
Sales Engineer
Sales Engineer
Sales Engineers work with customers to identify and solve business problems. They demonstrate and sell software applications that meet the needs of customers. This course may be useful for Sales Engineers as it provides insights into how to provide excellent customer service and build strong customer relationships.
Quality Assurance Analyst
Quality Assurance Analyst
Quality Assurance Analysts test and evaluate software applications to ensure that they meet quality standards. They work with customers to identify and resolve defects, and ensure that software applications are reliable and user-friendly. This course may be useful for Quality Assurance Analysts as it provides insights into how to provide excellent customer service and build strong customer relationships.
Project Manager
Project Manager
Project Managers are responsible for planning, executing, and closing projects. They work with customers to define project scope, timelines, and budgets, and ensure that projects are completed successfully. This course may be useful for Project Managers as it provides insights into how to provide excellent customer service and build strong customer relationships.
Customer Service Manager
Customer Service Manager
Customer Service Managers oversee the customer service department of an organization. They ensure that customers are satisfied with the products or services provided by the company. This course may be useful for Customer Service Managers as it provides insights into how to improve customer service and build strong customer relationships.
For more career information including salaries, visit:
OpenCourser.com/course/a0261t/customer
Reading list
We've selected seven books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Customer Service for Software Developers: Delighting Customers.
Practical guide to delivering excellent customer service. It provides insights into the psychology of customers and offers tips on how to build relationships, resolve complaints, and create a positive customer experience.
Save
Provides a framework for building a customer-centric culture within an organization. It discusses the importance of customer service, employee engagement, and process improvement.
Save
User-friendly guide to the basics of customer service. It covers topics such as handling customer complaints, building relationships, and using technology to improve customer experience.
Provides insights into the psychology of customer experience and offers practical advice on how to design products and services that are easy to use and enjoyable.
Save
Provides a comprehensive overview of customer experience management. It covers topics such as customer segmentation, journey mapping, and metrics.
Comprehensive guide to service quality. It covers topics such as customer expectations, measurement, and improvement.
Practical guide to customer service for software developers. It covers topics such as handling customer complaints, building relationships, and using technology to improve customer experience.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/a0261t/customer
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Time
129 hours
Level
Introductory
Via
Pluralsight
Instructor
Jason Alba
Language
English
Good to know
Teaches customer service skills, which are relevant across industries and roles
Builds a strong foundation for those with little or no customer service experience
Offers practical tips and strategies that can be implemented immediately
Provides examples of exceptional customer service in action
Taught by experienced instructors with a proven track record in the field
Requires no prerequisites or prior knowledge, making it accessible to anyone
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