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Leadership and Team Management

E R Suresh Narain and Skill-Up EdTech Team

This course is designed to guide you on how to prepare for the American Society for Quality Certified Six Sigma Black Belt or ASQ CSSBB certification, a mark of quality excellence across industries. The course focuses on the different types of teams, roles, and responsibilities in an organization. It delves into the factors that make a team successful and how you can motivate and train a team effectively.

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This course is designed to guide you on how to prepare for the American Society for Quality Certified Six Sigma Black Belt or ASQ CSSBB certification, a mark of quality excellence across industries. The course focuses on the different types of teams, roles, and responsibilities in an organization. It delves into the factors that make a team successful and how you can motivate and train a team effectively.

By the end of this course, you will be able to:

- Explain team dynamics and their impact on a quality improvement project.

- Assign team roles and responsibilities for effective project execution.

- Identify and overcome barriers to the effective implementation of the Six Sigma methodology.

- Demonstrate team leadership in managing change and executing complex projects.

Diverse learning opportunities such as videos, readings, quizzes, peer discussions, and a hands-on learning assignment are included in the course to provide an exciting and complete learning experience.

This course is best suited for employees working in process improvement teams, including individuals who have significant experience in leading and executing Six Sigma, lean, or other quality improvement projects.

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What's inside

Syllabus

Team management in Six Sigma
In this module, you will be introduced to the different types of teams in an organization. You will learn about the various team roles and responsibilities for roles, such as the leader, facilitator, coach, and individual member. The module also focuses on the various factors that influence the selection of team members for these roles. Additionally, you will be acquainted with the factors that make a team successful. The module delves into various aspects of team facilitation, such as motivation techniques and stages of team formation. You will learn about how to communicate effectively within a team. You will learn about the essential techniques for managing team dynamics, such as group behaviors, meetings, and decision-making. Finally, you will learn about the essential stages of training a team.
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Organizational process management in Six Sigma
In this module, you will learn about the impact of Six Sigma projects on all the various stakeholders, like customers, suppliers, and others. You will be introduced to various benchmarking methods, including best practices, competitive, collaborative, and breakthrough. You will also learn how to apply benchmarking practices to select measures and performance goals for projects. Additionally, the module delves into the types of business measures used to evaluate the success of Six Sigma initiatives. You will learn about various performance measures and how they can be aligned with organizational strategies.
Leadership with Six Sigma
In this module, you will be introduced to the various roles and responsibilities of leadership, champions, sponsors, process owners, and Black Belts in driving Six Sigma and Lean initiatives. The module explains how different organizational groups influence project deployment. You will learn how the organizational culture can influence Six Sigma projects. The module will also delve into the common causes of Six Sigma failures, including the lack of management support and resources. Finally, you will learn about the various techniques you can apply to manage change effectively.
Peer review assignment
This is a peer-review assignment based on the concepts taught in the Leadership and Team Management course. In this assignment, you have been provided with a real-life scenario. You need to explain how you can use key performance indicators (KPIs) to measure the performance of the organization’s business products, processes, or services.

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Focuses on team management and Six Sigma, essential for professionals in process improvement teams
Provides a comprehensive understanding of Six Sigma methodologies and their impact on stakeholders
Explores the roles and responsibilities of leadership in Six Sigma initiatives, equipping learners to drive successful projects
Requires significant experience in leading and executing quality improvement projects, making it suitable for experienced professionals
May not be suitable for beginners or those new to Six Sigma principles

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Activities

Coming soon We're preparing activities for Leadership and Team Management. These are activities you can do either before, during, or after a course.

Career center

Learners who complete Leadership and Team Management will develop knowledge and skills that may be useful to these careers:
Lean Six Sigma Consultant
Lean Six Sigma Consultants assist organizations in improving their processes and systems using Lean and Six Sigma methodologies. This course is highly relevant, providing a comprehensive understanding of Six Sigma principles, process management, and team leadership. By mastering the tools and techniques covered in the course, individuals can excel as Lean Six Sigma Consultants, helping organizations achieve operational excellence, reduce waste, and enhance customer satisfaction.
Six Sigma Black Belt
Six Sigma Black Belts are experts in applying Six Sigma methodologies to drive process improvement and organizational performance. This course is highly relevant, providing a comprehensive understanding of Six Sigma principles, advanced statistical techniques, and team leadership. By mastering the tools and techniques covered in the course, individuals can excel as Six Sigma Black Belts, leading and executing complex improvement projects. The course provides insights into managing and motivating teams, ensuring successful project implementation and sustained results.
Continuous Improvement Manager
Continuous Improvement Managers are responsible for driving ongoing improvement initiatives within an organization. This course aligns directly with this role, providing a solid foundation in Six Sigma methodologies, process optimization, and team management. By understanding how to identify and eliminate waste, reduce variation, and improve quality, individuals can excel as Continuous Improvement Managers. The course equips them with the knowledge and skills to lead and motivate teams, ensuring sustained improvement and organizational success.
Quality Assurance Manager
Quality Assurance Managers oversee the development and implementation of quality standards and processes within an organization. This course is highly relevant, providing a comprehensive understanding of Six Sigma principles, quality control, and team management. By mastering the tools and techniques covered in the course, individuals can excel as Quality Assurance Managers, ensuring that products or services meet customer requirements and industry standards. The course provides insights into managing and motivating teams, ensuring effective quality assurance practices.
Quality Manager
Quality Managers are responsible for overseeing and managing the overall quality of an organization's products or services. This course offers valuable insights into Six Sigma principles and methodologies, which are widely used in quality management. By understanding how to lead and manage teams, identify improvement opportunities, and drive process optimization, individuals can enhance their effectiveness as Quality Managers. The course provides a comprehensive understanding of key concepts, enabling them to excel in this role.
Process Improvement Analyst
Process Improvement Analysts identify and analyze inefficiencies in business processes, developing and implementing solutions for improvement. This course is highly beneficial for Process Improvement Analysts, providing a structured approach to process management, performance measurement, and team collaboration. By understanding Six Sigma methodologies, Process Improvement Analysts can effectively evaluate and optimize processes, resulting in increased efficiency, reduced costs, and enhanced customer satisfaction.
Quality Engineer
Quality Engineers utilize quality management principles and tools to drive continuous improvement. This course aligns directly with the knowledge and skills needed for this role. By mastering the application of Six Sigma methodologies, including team leadership and management, individuals can excel as Quality Engineers. With the insights gained from this course, they can effectively manage and execute quality improvement projects, ensuring product or service quality and customer satisfaction.
Operations Manager
Operations Managers oversee the daily operations of an organization, ensuring efficient and effective functioning. This course is highly beneficial for Operations Managers, providing insights into team management, process optimization, and quality control. By mastering Six Sigma principles, Operations Managers can drive continuous improvement, streamline operations, and enhance productivity. The course equips them with the tools and techniques to lead and motivate teams, resulting in improved operational performance.
Production Manager
Production Managers are responsible for planning, managing, and controlling production processes. This course offers valuable knowledge and skills for Production Managers, with a focus on process management, quality control, and team leadership. By understanding Six Sigma methodologies, Production Managers can optimize production processes, minimize defects, and increase productivity. The course provides insights into managing and motivating teams, ensuring efficient production and meeting customer requirements.
Project Manager
Project Managers are responsible for planning, executing, and controlling projects to meet specific objectives. This course aligns well with the requirements of a Project Manager, providing a thorough understanding of team management and leadership. The course covers essential concepts such as team dynamics, motivation techniques, conflict management, and effective communication. By mastering these skills, individuals can successfully lead and manage projects, ensuring timely delivery and achieving desired outcomes.
Business Analyst
Business Analysts bridge the gap between business and technology, identifying and analyzing business needs to drive improvements. This course is highly relevant to a Business Analyst, as it provides a solid foundation in process management, performance measurement, and stakeholder management. By understanding Six Sigma methodologies, Business Analysts can effectively evaluate and optimize business processes, contributing to data-driven decision-making and improved organizational performance.
Process Engineer
Process Engineers improve processes and systems to ensure maximized efficiency and productivity. This course, Leadership and Team Management, provides the fundamental concepts and methodologies of process management in Six Sigma, which can be directly applied in process engineering. Whether through Design for Six Sigma (DFSS) or other tools and techniques, this course can help build a solid foundation for a successful Process Engineer.
Organizational Development Consultant
Organizational Development Consultants help organizations improve their overall effectiveness and performance. This course can be useful, providing insights into team dynamics, change management, and performance measurement. By understanding Six Sigma principles, Organizational Development Consultants can effectively assess organizational needs, develop and implement improvement plans, and facilitate cultural change. The course equips them with the knowledge and skills to lead and motivate teams, ensuring successful organizational transformations.
Human Resources Manager
Human Resources Managers are responsible for managing and developing an organization's workforce. This course may be useful, providing an understanding of team dynamics, performance management, and change management. By understanding Six Sigma principles, Human Resources Managers can effectively evaluate and improve HR processes, enhance employee engagement, and drive organizational success. The course provides insights into managing and motivating teams, ensuring a positive and productive work environment.
Marketing Manager
Marketing Managers develop and execute marketing strategies to promote products or services. This course may be useful, providing insights into team dynamics, performance measurement, and stakeholder management. By understanding Six Sigma principles, Marketing Managers can effectively evaluate and optimize marketing campaigns, enhance customer relationships, and drive business growth. The course equips them with the knowledge and skills to lead and motivate teams, ensuring successful marketing initiatives.

Reading list

We've selected 12 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Leadership and Team Management.
In this book, you will learn team roles, responsibilities, and best practices from Peter Scholtes, a pioneer in the field of quality improvement. covers advanced team management concepts, such as self-directed teams, team problem-solving, and team performance measurement. The Team Handbook valuable resource for anyone involved in team management or leadership.
The Lean Six Sigma Pocket Toolbook handy reference guide that provides a quick overview of 100 Six Sigma tools and techniques. valuable resource for anyone who wants to learn more about Six Sigma or who needs a quick reference guide to specific tools.
Provides a practical guide to managing teams. It covers topics such as team building, team leadership, and team problem-solving. Managing Teams valuable resource for anyone who wants to improve their team management skills.
Self-help classic that provides principles for personal and professional effectiveness. The 7 Habits of Highly Effective People valuable resource for anyone who wants to improve their leadership skills.
This ancient Chinese military treatise classic work on strategy and leadership. The Art of War provides insights into the principles of war and how to apply them to business and other areas of life.
Provides an inside look at the McKinsey & Company consulting firm. It provides insights into the firm's culture, values, and approach to problem-solving. The McKinsey Way valuable resource for anyone who wants to learn more about management consulting.
Provides an overview of the Toyota Production System (TPS). TPS lean manufacturing system that has helped Toyota become one of the most successful manufacturers in the world. The Toyota Way valuable resource for anyone who wants to learn more about lean manufacturing and how to apply it to their own organization.
Provides a guide to the lean startup methodology. The lean startup methodology process for developing and validating new business ideas quickly and efficiently. The Lean Startup valuable resource for anyone who wants to start their own business or who wants to learn more about innovation.
Provides insights into the factors that cause large companies to fail. The Innovator's Dilemma valuable resource for anyone who wants to understand the challenges of innovation and how to avoid them.
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Provides insights into the factors that motivate people. Drive valuable resource for anyone who wants to understand what motivates them and how to use this knowledge to achieve their goals.
Provides insights into the power of mindset. Mindset valuable resource for anyone who wants to understand the importance of mindset and how to develop a growth mindset.

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