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Ronny Richardson

This course shows you how to work every single problem you are likely to encounter in an introductory operations management / production management course at either the undergraduate or graduate level. It is designed for a student taking a college course in operations management (sometimes called production management) who is struggling with the problems. Anyone taking an APICS certification course will also find these tutorials helpful.

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This course shows you how to work every single problem you are likely to encounter in an introductory operations management / production management course at either the undergraduate or graduate level. It is designed for a student taking a college course in operations management (sometimes called production management) who is struggling with the problems. Anyone taking an APICS certification course will also find these tutorials helpful.

There are over 80 different tutorials and over seven hours of content. The topics covered include forecasting, inventory management, aggregate planning, master production scheduling, material requirements planning, quality control, control charts, project planning, assembly line balancing, location planning, precedence diagrams, stopwatch time studies, and simple waiting lines.

The course has a video tutorial on each type of problem with at least two examples of each time of problem. Each video covers all the steps in great detail. Nothing is skipped or glossed over.

Each type of problem is covered in a separate video tutorial. The tutorials are grouped into meaningful modules. This allows you to take just those tutorials you need to be successful in your college course.

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What's inside

Learning objectives

  • By the end of the course, you should be able to perform all the basic calculations in operations management. these include productivity, breakeven analysis, efficiency, processing requirements, number of kanban cards, yield, and learning curves.
  • By the end of the course, you should be able to perform all the forecasting problems in operations management. these include simple moving averages, weighted moving averages, simple exponential smoothing, trend-adjusted exponential smoothing, simple regression, multiple regression, seasonal forecasts, mad, mapd, mse, tracking signals, and control charts.
  • By the end of the course, you should be able to perform all the assemble line balancing problems in operations management.
  • By the end of the course, you should be able to perform all the work design problems in operations management.
  • By the end of the course, you should be able to perform all the location planning problems in operations management.
  • By the end of the course, you should be able to perform all the control chart problems in operations management. these include forecasting error terms, x-bar, r, p, and c charts.
  • By the end of the course, you should be able to perform all the quality control problems in operations management. these include process capability ratio, process capability index, system availability, and system reliability.
  • By the end of the course, you should be able to perform all the inventory management problems in operations management. these include basic eoq, production eoq, eoq with quantity discounts, eoq reorder point, fixed order period, inventory turns, abc classification.
  • By the end of the course, you should be able to perform all the aggregate planning problems in operations management.
  • By the end of the course, you should be able to perform all the material requirements planning problems in operations management.
  • By the end of the course, you should be able to perform all the waiting line problems in operations management.
  • By the end of the course, you should be able to perform all the project management problems in operations management.
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Syllabus

Introduction

A brief introduction to the instructor and to the course.

A listing of the major topics covered in this course.

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Basic Calculations

This section has a variety of small topics, like breakeven analysis, productivity, and learning curves, that are too small to be grouped into their own sections. Think of this as the miscellaneous section. Most likely, your textbooks has these topics scattered across a number of chapters.

In this tutorial, we will see how to calculate productivity. Productivity is a measure of how effective a company uses its resources.

In this tutorial, we will see how to compute the quality-productivity ratio; also known as the QP ratio.

In this tutorial, we will see how to perform breakeven analysis. Breakeven analysis is also known as cost-volume analysis.

In this tutorial, you will learn how to calculate a break even dollar volume when multiple products are involved.

This tutorial will review the use of the z-table; also known as a standard normal table. The tutorial will not cover all aspects of a z-table. That is for a business statistics course. Rather, it will cover those aspects that are typically used in operations management.

In this tutorial, we will see how to calculate efficiency as well as a related measure called utilization. Both measure how well a facility is being used.

In this tutorial, we will see how to calculate processing requirements. Processing requirements is a way of calculating how many machines are required to produce the number of products required.

In this tutorial, we will see how to calculate the number of Kanban cards that are required.

In this tutorial, we will see how to calculate process yield and understand yield management.Process yield is the actual yield after defective items are reworked. Yield management is a way of maximizing revenues, or yield, from a service.

In this tutorial, we will see how to evaluate shipping alternatives to see if the cost of faster shipping is offset by lower inventory holding costs.

Each time cumulative production doubles, the total manufacturing time and cost fall by a constant and predictable amount and this is the bases of learning curves. In this tutorial, we will see how to perform learning curve calculations.

Forecasting

This section will cover a variety of forecasting techniques and related topics. These include simple and weighted moving averages, simple and trend-adjusted exponential smoothing, regression, seasonality, and measures of forecast quality.

In this tutorial, we will see how to calculate simple moving averages. These are used both to smooth data and to forecast one period into the future.

In this tutorial, we will see how to calculate weighted moving averages. These are used both to smooth data and to forecast one period into the future.

In this tutorial, we will see how to calculate simple exponential smoothing forecasts. This is the first true forecasting technique we will look at.

There are two different approaches to trend adjusted exponential smoothing. This section introduces trend adjusted exponential smoothing and briefly describes the two approached. Each approach is then described in detail in a separate video.

In this tutorial, we are going to see how to perform trend adjusted exponential smoothing using method one. If you have not done so, please view the introductory video first.

In this tutorial, we are going to see how to perform trend adjusted exponential smoothing using method two. If you have not done so, please view the introductory video first.

This tutorial is a brief introduction to simple regression forecasting.

In this tutorial, we will see how to perform simple regression forecasting with the correlation coefficient, intercept, and slope given. Later tutorials will show how to calculate these values.

In this tutorial, we will see how to find the intercept, slope, and correlation coefficient for a simple regression forecast using a calculator.

In this tutorial, we will see how to find the correlation coefficient, intercept, and slope using Excel formulas.

In this tutorial, we will see how to perform regression using the Excel Data Analysis ToolPak. The resulting printout will give us the correlation coefficient, intercept and slope.

In this tutorial, we will see how to perform a multiple regression forecast with the intercept, slopes, and correlation coefficient given to you.

In this tutorial, we will briefly introduce seasonality. Seasonality is when demand varies up-and-down period-by-period due to external factors such as the seasons of the year.

In this tutorial, we are going to see how to deal with seasonality in forecasting using the annual method. If you have not done so, please view the introductory video first.

In this tutorial, we are going to see how to deal with seasonality in forecasting using the period-by-period method. If you have not done so, please view the introductory video first.

In this tutorial, we are going to see how to deal with seasonality in forecasting using the period-by-period method. If you have not done so, please view the introductory video first. Additionally, this video is slightly longer than 20 minutes and Udemy does not allow videos to exceed 20 minutes so it has been split into two parts. This is Part II.

In this tutorial, we will see how to perform exponential smoothing with seasonal adjustment as calculated in the tenth edition of the Service Management textbook by Bordoloi.

This is an advanced technique and is not covered in most introductory operations management textbooks.

In this tutorial, we will see how to perform exponential smoothing with both trend and seasonal adjustment as calculated in the tenth edition of the Service Management textbook by Bordoloi.

This is an advanced technique and is not covered in most introductory operations management textbooks.

In this tutorial, we will see three measures of forecast quality, the mean absolute deviation or MAD, the mean squared error or MSE, and the mean absolute percent error or MAPE.

There are two different approaches to calculating the tracking signal. This section introduces the tracking signal and briefly describes the two approached. Each approach is then described in detail in a separate video.

In this tutorial, we will see how to compute the tracking signal using the standard approach. This is the approach used by most textbooks. If you have not done so, please view the introductory tutorial first.

In this tutorial, we will see how to compute the tracking signal using the approach used in the Operations Management textbook by William J. Stevenson. This is not the approach used by most textbooks. If you have not done so, please view the introductory tutorial first.

In this tutorial, we will take a quick look at control charts. We will not look at how to construct them, that will be covered in later tutorials. Rather, we will see what they are made of.

In this tutorial we will see how to use a control chart to monitor a forecast for errors or bias. Please watch the overview of control charts tutorial before watching this tutorial. You should also review the tutorial on measures of forecast quality before watching this tutorial as the mean square error from that tutorial is used here.

Assemble Lines

In this tutorial, we will see how to draw precedence diagrams. Precedence diagrams will be used both for assembly line balancing and for project management.

In this tutorial, we will see how to perform assembly line balancing. Assembly line balancing is the process by where tasks are assigned to workstations on an assembly line. Please review the precedence diagram tutorial before watching this tutorial.

Stopwatch Time Study

In this tutorial, we will see how to find number of observations required for a stopwatch time study.

In this tutorial, we will see how to find the standard time once a stopwatch time study has been completed.

Location Planning

In this tutorial, we will see how to perform the center of gravity method of location planning.

In this tutorial, we will see how to compare multiple sites using factor ratings.

In this tutorial, we will see how to compare multiple production facilities using locational cost-profit-volume analysis. Locational cost-profit-volume analysis only considers the fixed and variable costs for each location.

In this tutorial we will see how to use a heuristic to try and minimize either transportation cost or transportation distance within a plant.

In this tutorial, we will see how to locate departments within a facility based on a Muther grid. This is a grid of how important or unimportant it is for departments to be close to one another.

Quality Control

In this tutorial, we will introduce the control charts that are used for quality control. Please review the control chart overview tutorial before continuing with this tutorial.

In this tutorial, we will briefly review averages, the range, and standard deviations. This review will be brief since these topics should have been covered in a statistics course. We are reviewing them because they are the basis of x-bar, range, and S-control charts.

In this tutorial, we will see how to develop an X-bar chart and S-chart when the standard deviation is given.

In this tutorial, we will see how to develop an X-bar chart and R-chart when the standard deviation is not given and we must use the range.

In this tutorial, we will see what happens to x-bar charts when they are constructed using out-of-control data.

In the control chart tutorials, we hinted at finding patterns in the data points and how a pattern could indicate a process being out of control. In this tutorial, we will formalize that by looking at two runs tests for patterns in the data.

In this tutorial, we will see how to develop a p-chart. P-charts are used to monitor the proportion, or percentage, of defective items generated by a process.

In this tutorial, we will see how to develop a c-chart. C-charts are used to monitor the number of defects per item.

In this tutorial, we will see how to compute the process capability ratio and the process capability index.

In this tutorial, we will see how to calculate system availability.

In this tutorial, we will see how to compute series, parallel, and system reliability.

Inventory Management

In this section, we will look at all aspects of inventory management.

In this tutorial, we will see how to use the ABC inventory classification.

In this tutorial, we will see two ways to measure inventory cost, the total cost of inventory and the total stocking cost of inventory.

In this tutorial, we will see how to perform the calculations related to the basic economic order quantity model.

In this tutorial, we will see how to perform the calculations related to the production economic order quantity model. Note that this tutorial builds off of the basic EOQ tutorial so be sure to watch that tutorial first.

In this tutorial, we will see how to handle quantity discounts with fixed holding costs.

In this tutorial, we will see how to calculate quantity discounts with variable holding costs. This tutorial builds extensively off of the fixed holding cost tutorial so it is critical that you view that tutorial before viewing this one.

In this tutorial, we will see how to calculate the reorder point for the economic order quantity models. Note that this applies to the basic EOQ model, the production EOQ model and the EOQ model with quantity discounts.

In this tutorial, we will see how to calculate the reorder quantity for the inventory that is ordered using a fixed time period models. This is also known as a fixed order interval model.

In this tutorial, we will see how to compute the inventory turnover ratio and days of supply. The inventory turnover ratio is better known as inventory turns or just turns.

Aggregate Planning

In this tutorial, we will briefly introduce aggregate planning.

In this tutorial, we will review the form we will be using for aggregate planning.

In this tutorial, we will introduce the cost calculations for aggregate planning.

In this tutorial, we will see a second example of the cost calculations for aggregate planning.

In this tutorial, we will see how to schedule production in aggregate planning using the level strategy. This is also known as the inventory strategy.

In this tutorial, we will see how to schedule production in aggregate planning using the chase strategy.

In this tutorial, we will briefly explore using a hybrid strategy in aggregate planning.

In this tutorial, we will see how to find the master production schedule and compute available to promise.

Material Requirements Planning

In this tutorial, we will briefly introduce material requirements planning or MRP.

In this tutorial, we will see how to complete the enhanced MRP planning grid discussed in the introduction.

In this tutorial, we are going to look at three additional lot sizing algorithms. We will also see how to compare the cost of the various approaches to lot sizing.

In this tutorial, we will see how to handle allocated inventory and safety stock in the MRP calculations.

In this tutorial, we will see how to put multiple MRP planning grids together to plan all of the components needed to manufacture a particular product. It is essential that you complete all the other MRP tutorials before starting this one.

Waiting Lines

In this tutorial, we will briefly introduce waiting lines. Waiting lines are also known as queues.

In this tutorial, we will see the calculations for the simplest waiting line, a system with a single line and a single server.

In this tutorial, we will see how to work with the single-server waiting line model with constant service time. This tutorial builds extensively off of the single-server exponential service time model so it is critical that you view that tutorial first.

In this tutorial, we will see how to work with the multiple-server waiting line model. This tutorial builds extensively off of the single-server exponential service time model so it is critical that you view that tutorial first.

Project Management

In this section, we will review basic project management. Please review the precedence diagram tutorial before watching this tutorial.

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Thoroughly introduces operations management, which is offered in most university business programs
Serves as a strong supplement to an introductory operations management course
Can potentially make learners struggle with an introductory operations management course
Can potentially cause learners to struggle with the APICS certification
Can potentially help APICS certification candidates with their exam preparation

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Reviews summary

Problems in operations management

According to students, this course presents a clear and logical approach to operations management with concise lessons and simple examples that make it easy to follow.
Concise lessons
"very concise with examples, easy to follow."
Simple examples
"very concise with examples, easy to follow."
Logical approach
"very concise with examples, easy to follow."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Working Operations Management Problems with these activities:
Review the basics of operations management
Review the basic concepts of operations management to refresh your memory and ensure you have a strong foundation before starting the course.
Browse courses on Operations Management
Show steps
  • Read through your old notes or textbook chapters on operations management.
  • Take practice quizzes or tests to assess your understanding of the material.
Watch tutorial videos on specific operations management topics
Supplement your course material by watching tutorial videos on specific operations management topics to enhance your understanding.
Browse courses on Operations Management
Show steps
  • Identify specific areas of operations management that you need to improve.
  • Search for tutorial videos on those topics on platforms like YouTube or Coursera.
  • Watch the videos and take notes on key concepts.
Read "Operations Management: Sustainability and Value Creation"
Expand your knowledge and understanding of operations management by reading a comprehensive textbook that covers key concepts and industry best practices.
Show steps
  • Read the assigned chapters or sections in the book.
  • Take notes and highlight important concepts.
  • Complete any practice exercises or case studies provided in the book.
One other activity
Expand to see all activities and additional details
Show all four activities
Develop a production plan for a hypothetical product or service
Apply your knowledge of operations management to a real-world scenario by developing a comprehensive production plan for a hypothetical product or service.
Browse courses on Production Planning
Show steps
  • Choose a product or service that you are interested in.
  • Research the market, competition, and industry best practices.
  • Develop a detailed production plan that outlines the steps, resources, and timeline for producing the product or service.
  • Present your production plan to the instructor or a group of peers for feedback.

Career center

Learners who complete Working Operations Management Problems will develop knowledge and skills that may be useful to these careers:
Operations Research Analyst
Operations Research Analysts are tasked with finding solutions to complex operational problems. These problems can exist in a company or organization of any size, but are frequently found in companies with complex supply chains, such as manufacturers. This course offers vital foundational knowledge for this role. Specifically, it can help you learn how to improve operational efficiency and productivity, as well as how to develop and implement effective inventory management and production planning systems.
Logistics Manager
Logistics Managers plan, implement, and coordinate the movement of goods and services. They must have a deep understanding of supply chain management, inventory management, and transportation, all of which are covered in this course. Furthermore, this course will help you develop the skills necessary to manage complex supply chains, optimize inventory levels, and reduce transportation costs.
Production Manager
Production Managers are responsible for planning, directing, and coordinating production activities. They must have a deep understanding of production processes, inventory management, and quality control, all of which are covered in this course. Furthermore, this course will help you develop the skills necessary to optimize production schedules, improve efficiency, and reduce costs.
Supply Chain Manager
Supply Chain Managers are responsible for managing the flow of goods and services from suppliers to customers. They must have a deep understanding of supply chain management, inventory management, and transportation. This course can help you build a foundation in these areas. Furthermore, it will help you develop the skills necessary to manage complex supply chains, optimize inventory levels, and reduce transportation costs.
Quality Control Manager
Quality Control Managers are responsible for developing and implementing quality control systems. They must have a deep understanding of quality control principles and techniques, all of which are covered in this course. Furthermore, this course will help you develop the skills necessary to manage quality control teams, conduct quality audits, and resolve quality issues.
Project Manager
Project Managers are responsible for planning, executing, and closing projects. They must have a deep understanding of project management principles and techniques, all of which are covered in this course. Furthermore, this course will help you develop the skills necessary to manage project teams, create project schedules, and track project progress.
Quality Engineer
Quality Engineers develop and implement quality control systems. They must have a deep understanding of quality control principles and techniques, all of which are covered in this course. Furthermore, this course will help you develop the skills necessary to manage quality control teams, conduct quality audits, and resolve quality issues.
Transportation Analyst
Transportation Analysts manage the movement of goods and people. They must have a deep understanding of transportation principles and techniques, all of which are covered in this course. Furthermore, this course will help you develop the skills necessary to manage transportation operations, optimize transportation routes, and reduce transportation costs.
Inventory Control Analyst
Inventory Control Analysts manage the flow of goods in and out of a warehouse or distribution center. They must have a deep understanding of inventory management principles and techniques, all of which are covered in this course. Furthermore, this course will help you develop the skills necessary to manage inventory levels, optimize inventory turnover, and reduce inventory costs.
Operations Management Consultant
Operations Management Consultants help businesses improve their operational efficiency and effectiveness. They must have a deep understanding of operations management principles and techniques, all of which are covered in this course. Furthermore, this course will help you develop the skills necessary to analyze business processes, identify problems, and develop solutions.
Business Analyst
Business Analysts analyze business processes and develop solutions to improve efficiency and effectiveness. They must have a deep understanding of business processes, data analysis, and problem-solving, all of which are covered in this course. Furthermore, this course will help you develop the skills necessary to gather and analyze data, identify problems, and develop solutions.
Warehouse Manager
Warehouse Managers are responsible for the day-to-day operations of a warehouse or distribution center. They must have a deep understanding of inventory management principles and techniques, all of which are covered in this course. Furthermore, this course will help you develop the skills necessary to manage warehouse operations, optimize inventory levels, and reduce inventory costs.
Procurement Manager
Procurement Managers manage the process of acquiring goods and services for a company or organization. They must have a deep understanding of procurement principles and techniques, all of which are covered in this course. Furthermore, this course will help you develop the skills necessary to manage procurement operations, negotiate contracts, and manage supplier relationships.
Industrial Engineer
Industrial Engineers design, improve, and install integrated systems for managing industrial production. They must have a deep understanding of industrial engineering principles and techniques, all of which are covered in this course. Furthermore, this course will help you develop the skills necessary to analyze work processes, design and improve production systems, and manage industrial operations.
Manufacturing Engineer
Manufacturing Engineers plan, design, and oversee the production of goods. They must have a deep understanding of manufacturing processes and techniques, all of which are covered in this course. Furthermore, this course will help you develop the skills necessary to design and improve production systems, manage production processes, and ensure product quality.

Reading list

We've selected 13 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Working Operations Management Problems.
This textbook provides a comprehensive overview of quality management. It good supplemental read for anyone interested in learning more about quality management in operations management.
This textbook provides a comprehensive overview of quantitative models for operations management. It good supplemental read for anyone interested in learning more about quantitative methods in operations management.
Tells the story of the Toyota Production System and its impact on the global economy. It good read for anyone who wants to learn more about the history of operations management.
Provides a practical guide to the Toyota Production System, which is one of the most successful operations management systems in the world. It good read for anyone interested in learning more about operations management in practice.
Provides a practical guide to lean manufacturing, which set of principles and techniques for improving operations management. It good read for anyone interested in learning more about operations management in practice.
This widely-used textbook on project management good supplemental read for anyone interested in learning more about project management in operations management.
Provides a practical guide to agile project management, which set of principles and techniques for managing projects in a more flexible and responsive way. It good read for anyone interested in learning more about project management in operations management.
Novel that tells the story of a plant manager who is trying to improve his plant's operations. It good read for anyone who wants to learn more about operations management in a practical way.

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