Technical Support Fundamentals

ʕᵔᴥᵔʔ thanks alot The course provides a solid backbone of information needed to learn about the beginnings of an IT career - touching on the OS, basic network information, building a PC from scratch, and the customer service 'soft skills' needed to work with the public, it's a good fundamentals intro.

It's really well put together and shows a lot of attention to detail.Customer service is something that came natural to me since I started in it at the age of 18, but I notice that not everyone is like me.

A lot of the content was familiar to me, but I learned a lot of useful things in the module on troubleshooting and customer service.

For the people that have been in the IT industry doing a refresher and the section on Customer Service is a great tool to learn the skills.

Really like the customer service section.

However, even though I have a computer and customer service background there was still useful information.

But after talking to customer service they suggested a site called allmydestops.com This course is a must for people that have little or no knowledge about IT.

Excelente o curso, muitos conteúdos atuais e ótima didática dos professores great course Whao, This is a very great course to start IT support specialist .I learnt alot in this course and it has been helping me career wise, i have been able to manage myself and also helps my human relationship (Customer service)All thanks to Coursera and Qwiklab.

Now I know, online course is more difficult to take than a class course... Good overview of fundementals in hardware, customer service, networking, operating systems, and system administration.

Excellent in every aspect of the course, detail videos and explanations of the computers systems, hardware, users, troubleshooting, and efficiency in customer service I liked the content of the course.

all the basic skills and knowledge were covered especially when it came to customer service and troubleshooting This course is brilliant just because it delivers every concept so easily in the simplest possible manner.

Great course to get the basics of computing and great customer service instructions.

excellent course please fix the virtual machine stuff.

Lessons are great but those virtual machines are very hard to configure (from my end) it must be my age.

These included fill in the blank pop quizzes on terminology, multiple choice quizzes at the end of most sections, and labs using virtual machines.

I had a little trouble getting used to some things like the virtual machine, but struggling with it was a helpful learning process too.

I wish I was able to get more practice and walkthroughs with the virtual machine exercises.

It also eased me into new concepts such as application management in Ubuntu, and working with virtual machines.

Main problem was difficulty of and time spent using the virtual machines, getting to the point where the score was updated.

I'm withholding a star in my rating because the Virtual Machine assignments were a bit glitchy, but overall I an excellent introduction to certification.

However the Virtual Machine labs can be pretty hit or miss, and may require you to try multiple times to receive full credit.

I love the virtual machine and it's practical exercises!

Well structured interactive sessions running virtual machines let you apply the obtained new knowledge and slowly teach you how to do things the professional way.

What a awesome experience it was and i am very excited to learn more from Google the experts was really very cool and fantastic and the virtual experience of the computers of virtual machine was awesome Really Really Excited For More From Google I enjoyed going over this information as a refresher course.

It filled the gaps I had in my knowledge about Information Technology and increased my confidence a lot!

The importance of soft-skills in Information Technology was also explained in depth and made me understand the role of communication not just in Information Technology but in every other area of life as well!

It gave an overall summary review of information technology, touching upon seemingly all the important topics.

Definitely covers the fundamentals, anyone who has interest in the parts of information technology listed here can find their calling.

This course was a great introduction to the field of Information Technology.

Google is the most fastest growing information technology company in the world.

Great instructors, the lessons are great for anyone who wants to get into Information Technology.

It definitely is a stepping stone to a more in-depth study of Information Technology.

Very helpful in getting started in the basics of computing and information technology.

Very helpful because I am new to the Information Technology world An excellent intro to tech support.

This course is a phenomenal for those looking to learn the basics of Information Technology, computers, networking, etc.

if you will add how to convert binary to decimal so it will be helpful I was attending community college to obtain a degree in Information Technology but dropped out because the info was so outdated and the professors were pigheaded about instituting changes to keep up with the ever-changing field of IT.

The course is very well put together and straight to point.

The course was very well put together, I enjoyed the virtual learning the most however wish it had a different layout from starting the lab before being able to access.

It is all very well put together and ready for anyone to dive in.

Very well put together course.

very easy to understand and very well put together.

This is a very well put together course.

I thought the course was very well put together.

It's very well put together, and the creators made it surprisingly easy to learn these fundamental tools in a simple, step-by-step manner.

Thanks for the wonderful opportunity Easy to understand and very well put together.

Good Very well put together.

some of the step by step instructions on how to use google cloud skipped a few steps.

:-) Walks you through, step by step.

Amazing course with step by step guide for naive people like me.

Everything is so detailed and laid out step by step.

Very simple and straight forward way of learning .really enjoyed my time learning step by step thru all lessons from day 1 till the end.Google did a great Job to put together such a content for people that seek a new career as IT Support Tech.

I think the addition a few other operating systems tasks like the software installation assignment that don't have step by step instruction would force some self directed learning.

excellent easy to understand and learn step by step.

Its all step by step, and you can go back to review information that you might not have gotten initially when you watched the video.

They do a very good job of taking you step by step along the way could not have asked for better!

Informative and great step by step instructions.

Great Overview of Information Technology Awesome refresher and laid out step by step Great course.

The Technical Support Fundamentals course filled in some knowledge gaps I had in the IT field.

After the Technical Support Fundamentals course, I really felt like I wanted to continue with the rest of the courses.

It was a great learning experience completing the Google Technical Support Fundamentals course one.

Great instruction I thought this technical support fundamentals course was awesome, I got refreshed again about several IT concepts and it was very understandable.

The Technical Support Fundamentals course is a great building block!

Very satisfied lots of things to learn in easy and small steps The Technical Support Fundamentals course gave me more knowledge than I expected to receive.

Great course The Technical Support Fundamentals course was extremely informative and it made me even more excited aboutthe remaining courses and the magnitude of information there is to be learned.

Um curso muito bom.

Muito bom este curso.

Muito bom.

foi muito bom ,aprender com os melhores amazing Excellent beginner's course for the world of IT.

perfect Curso muito bom, apesar de ser inglês aprendi muito coisa que não sabia Really liked this course, very well made and got me into the world of IT .

It was pretty easy but still informative Muito bom !

Muito bom Very Helpful information Very helpful introductory course teaching the fundamentals of technical support, preparing the student for a much deeper dive in the following courses.

Curso muito bom!

Muito bom o curso Very cool course.

muito bom a instrução estar muito simples de facil entendimento A great start to earning a certificate.

In addition, the networking section helped meld all the bits and pieces I've learned over the years by providing a solid foundation of knowledge.This course has been a blast, and I am really excited about taking the next as I work to earn my IT Support Professional Certificate.

Teach every single step that help's in market There are so many takeaways from this journey.It stretches from course module presentation and the instructors.The real-life examples and the demonstrations made the journey truly an effective one.I am eagerly looking forward to join the next course in the IT Support Professional Certificate :Bits & bytes of computer networking.Thank You.

.I appraciate everything and i will review my schedule and take the next course in the IT Support Professional Certificate .

I really enjoyed going through this first course out of the Google IT Support Professional Certificate.

The labs are really cool and let you get hands-on experience on both Windows and Mac operating systems.

Very informative This course was excellent, with a good grounding in hardware, operating systems, introduction to networking, and getting you stated on the strategies of troubleshooting.

once again a lots of thanks to coursera and Google for providing such an expert tutorials on computers , operating systems , networks.

It was an awesome course to learn more about the different types of hardware and software also not to mention the history of computer and how to build one from scratch also learning the different operating systems and how to navigate the different operating systems and how to decode computer language into human language via the ASCII table.

A newbie probably wouldn't have those problems, but might be misled or confused by some not-so-great moments of instruction.My favorite week was (predictably) the most technical one -- the course about operating systems.

I thoroughly enjoyed learning about operating systems, internet, and components of a computer.Thank you very much.

I knew some of the information, but I find this course very valuable in helping a person learn even more useful information to work in the IT profession or just help an individual learn the fundamentals to building their own computer/network and installing and maintaining different operating systems.

I am having a great time and look forward to continuing.

I look forward to continuing and finishing this IT certificate.

I learned a lot in this program and I look forward to continuing on.

interesting and practical Great intro course just needs better instructions for the Virtual machines Nice videos & generally easy to navigate!

Some of the more interactive parts were educational yet it seems like more technical in getting the virtual machines running than the actual task of creating a folder once there.

It even lets you use virtual machines to practice certain computing tasks such as installing software to Linux.

Just be prepared for some headache, as getting onto these virtual machines is understandably complicated.

The course was great and it opened my eyes more.

Opened my eyes to many things.

It has opened my eyes to a broad new world.

This course has opened my eyes to how far we have come technology wise.