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Technical Support Fundamentals

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Take this course as a part of Google IT Support Professional Certificate and save 10% off. (Get details)

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. We’ll go through what a technical interview could look like, and provide tips on how to best prepare for one. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works. ● assemble a computer from scratch. ● choose and install an operating system on a computer. ● understand what the Internet is, how it works, and the impact it has in the modern world. ● learn how applications are created and how they work under the hood of a computer. ● utilize common problem-solving methodologies and soft skills in an Information Technology setting.

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Rating 4.6 based on 1,333 ratings
Length 7 weeks
Effort 8 - 10 hours per week
Starts Feb 11 (6 weeks ago)
Cost $69
From Google via Coursera
Instructor Google
Download Videos On all desktop and mobile devices
Language English
Subjects IT & Networking
Tags Security Information Technology Support And Operations

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What people are saying

We analyzed reviews for this course to surface learners' thoughts about it

looking forward in 31 reviews

The other was the off angle shot had the host looking forward like they weren't talking to me.

Definitely looking forward to the next courses!

Looking forward to the next course.

Looking forward to the next course!

I Greatly enjoyed the course and am looking forward to the remainder.

Really looking forward to complete this course.

The material was presented well and was easy to understand.I'm looking forward to continuing the specialization.

I am looking forward to learning more with Google IT Support online classes.

so far in 28 reviews

Very good course so far though and I like it a lot.

I do have an small IT company and I wanted to see how a big company like Google does IT and it was happy to see that I am not so far off in my approach of solving IT problems.

Very good, very well explained, if a person has no idea of technology can perfectly adapt and learn from scratch I think its a great course so far.

Great contents so far!

The course is very comprehensive, so far.

So far course one, was exciting and fun.

Amazing experience so far.

folder creating lab dose not work , did that lab 100 times never recorded score I love it so far!!!

technical support fundamentals in 17 reviews

Thank you for the opportunity to gain the knowledge from Technical Support Fundamentals.

Hello everyone This course was amazing in so many area, well organizes with a lot of great information inside the word of Technical support fundamentals .Thank you Very good overview and introduction of the skills and areas you will focus on for the IT support field.

I really enjoyed Technical Support Fundamentals, I learned so many new things about computers and look forward to the next segment !!

For beginners, this is very ambitious but comprehensive introduction to Technical Support Fundamentals by Google employees who actually do that work.

An awsome and interactive way of teaching the stepping stones of IT technical support fundamentals.

The information was truly a basic introduction to technical support fundamentals.

Great course to get your feet with Technical Support Fundamentals.

It was very interesting and helpful to understand the technical support fundamentals of IT.

virtual machine in 14 reviews

I also liked the google virtual machine lessons that allowed me to work on Linux and learn how to build a computer without having to purchase expensive equipment.

Some lessons were good,some are bad.The most complete lesson with good instructor was lesson 6.The worst one was the part with hardware,many mistakes and bad final assessment part I had some difficulties in using the virtual machine system.

Thanks A good start to introducing people to networks and computer support in general Great introduction to how a computer works, and some cool stuff like operating a Virtual Machine, and learning a little about Linux!

excellent course please fix the virtual machine stuff.

I had a little trouble getting used to some things like the virtual machine, but struggling with it was a helpful learning process too.

I wish I was able to get more practice and walkthroughs with the virtual machine exercises.

I'm withholding a star in my rating because the Virtual Machine assignments were a bit glitchy, but overall I an excellent introduction to certification.

However the Virtual Machine labs can be pretty hit or miss, and may require you to try multiple times to receive full credit.

even though in 14 reviews

Even though it has been awhile since I had any type of computer training the study habits and the drive to learn quickly kicked in and I wanted to strive harder to learn more.

Initially the way that the labs were saved and graded was a bit odd for me and even though I did finish my first labs on time they were not saved and graded.

Even though I knew most of the lessons before hand I still found these lessons as great refreshers here and there.

Even though they were short, they covered the essential information very concisely and clearly.

Even though I was already familiar with most of the material covered I felt the instructors were very thorough.

Even though I have some fundamental knowledge about IT, I can learn things from almost every minute in this course.

Great information and it is really easy to understand and follow up.I enjoyed every lesson, even though I had some experience doing it Great intro to computers course.

Really enjoyed this course and learned a lot, especially in the first system modules even though I have some experience with computers, software, and networks.

it support specialist in 12 reviews

It is the best organized course an educational and a technical learning to create and prepare the next /prospective " IT Support Specialists " .

This was a great course to give you an overall understanding of what it takes to be an IT support specialist.

It's the basic foundation to be an IT support specialist A good foundation for starting in the IT field.

I want to have the knowledge to be a IT support specialist.

This course laid the foundation for what an IT Support Specialist may encounter.

I was introduced to the instructors that taught the rest of the specialization and learned about each part of what an IT Support Specialist will do.

Great intro course to the IT Support Specialist Program.

This course gave a great overview into what to expect in the future courses, and did a good job in covering the basics of what an IT support specialist should know.


An overview of related careers and their average salaries in the US. Bars indicate income percentile.

R & D Support Specialist $46k

Offline Support Specialist $53k

Ads Support Specialist $56k

IS Support Specialist 2 $65k

ITC Support Specialist $66k

Technician Support Specialist $67k

Software Support/Network Support Specialist $68k

IT / Support Specialist $70k

Technical Support Specialist/Logistics Support Specialist $75k

Supervisor IS Support Specialist $79k

IT - Support & Application Specialist $79k

IT-Support Specialist $98k

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Rating 4.6 based on 1,333 ratings
Length 7 weeks
Effort 8 - 10 hours per week
Starts Feb 11 (6 weeks ago)
Cost $69
From Google via Coursera
Instructor Google
Download Videos On all desktop and mobile devices
Language English
Subjects IT & Networking
Tags Security Information Technology Support And Operations

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