Customer Support with ChatGPT / AI from Udemy

In this course you will learn how to provide affordable and fast customer service solutions using ChatGPT. Please note that no technology experience is required to take this course.

This Course Will Teach You How To:

Build a Customer Support Chatbot for Your Website Without Code
Build Customer Support Chatbot for Your Facebook Page Without Code
Create an AI Based Prioritization and Filtering Ticketing System
Connect Google Sheets to Your ChatGPT Account, for Quick Customer Support Solutions
Connect Gmail to Your ChatGPT Account, for Automatic and Quick Customer Support Solutions
Understand How the ChatGPT API Works
Learn Automation Skills Using Zapier
Create an AI Based Email Response System
Create a Multi-Language Support System Using ChatGPT
Create Basic and Advanced Prompts, including Custom Instructions, In Style Prompting, Few Shot Prompting, Role / System Prompting, How to Use Basic and Advanced ChatGPT, Google Bard and Microsoft Bing Chat Features.

By the end of this course you will know how to quickly implement cost effective customer support solutions using ChatGPT.

This course is taught by AI expert Luka Anicin, who Google developers calls one of the top 150 AI experts in the world. This course is also taught by Chris Haroun, who is an award winning business school professor and best selling business courses instructor.

What's inside

Learning objectives

Build a customer support chatbot for your website without code
Build a customer support chatbot for your facebook page without code
Create an ai based prioritization and filtering ticketing system
Learn how to connect google sheets to your chatgpt account, for quick customer support solutions
Learn how to connect gmail to your chatgpt account, for automatic and quick customer support solutions

Learn how the chatgpt api works
Learn automation skills using zapier
Create an ai based email response system
Create a multi-language support system using chatgpt
Learn how to create basic and advanced prompts

Build a customer support chatbot for your website without code
Build a customer support chatbot for your facebook page without code
Create an ai based prioritization and filtering ticketing system
Learn how to connect google sheets to your chatgpt account, for quick customer support solutions
Learn how to connect gmail to your chatgpt account, for automatic and quick customer support solutions
Learn how the chatgpt api works
Learn automation skills using zapier
Create an ai based email response system
Create a multi-language support system using chatgpt
Learn how to create basic and advanced prompts

Syllabus

Introduction

Introduction & How to Take this Course

Building a Customer Support Chatbot for Your Website Without Code

Introduction to Building a Chatbot Without Code (What, Why & How of Section 2)

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Teaches how to build customer support chatbots without code, which is useful for those with limited technical expertise

Explores automation skills using Zapier, which can streamline customer support workflows and improve efficiency

Covers how to connect Google Sheets and Gmail to ChatGPT, which enables quick and automated customer support solutions

Explores the ChatGPT API, which is essential for those looking to customize and extend their AI-powered customer support systems

Includes a section on creating basic and advanced prompts, which is crucial for effectively using ChatGPT and other AI tools

Requires using Zapier, Gmail, and Google Sheets, which may require learners to create accounts and familiarize themselves with these services

Reviews summary

Practical ai for customer support automation

According to learners, this course provides a highly practical approach to leveraging AI, specifically ChatGPT, for automating key customer support functions. Students appreciate that the course focuses on building real-world applications like chatbots and automated email responses without requiring any coding knowledge, making it accessible. Many find the sections on Zapier integrations particularly valuable for connecting AI with existing tools like Gmail and Google Sheets. The module on prompt engineering is also highlighted as a key takeaway, teaching essential skills for effective AI interaction. Overall, students report gaining immediately applicable skills to improve efficiency and reduce costs in customer service.

Provides a solid foundation in crafting effective AI prompts.

"The module on prompt engineering significantly improved my ability to get better results from ChatGPT."

"Learning different prompting techniques like few-shot and role prompting was very valuable."

"This section is essential for anyone serious about using AI effectively."

"I gained a much better understanding of how to communicate with AI models."

Covers connecting AI with popular business tools.

"The section on integrating ChatGPT with Zapier was incredibly helpful for automating workflows."

"Learning how to connect AI to Gmail and Google Sheets opened up many possibilities for me."

"These integrations are key to making AI practical in a business environment."

"I appreciated seeing how Zapier ties everything together seamlessly."

Designed for users with no prior technical expertise.

"As someone with no coding background, I was able to follow along and build everything demonstrated."

"Perfect for beginners looking to understand and apply AI in a non-technical way."

"The course delivers on its promise of building solutions without needing to write any code."

"Easy to follow even for someone new to AI and automation tools."

Focuses on hands-on methods for immediate use of AI.

"I learned how to build practical AI solutions for customer support that I can use right away."

"The hands-on demos for creating chatbots and email responders were incredibly useful and easy to follow."

"This course gave me the exact steps needed to automate some time-consuming support tasks."

"It's great to see exactly how to implement these AI tools rather than just theory."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Customer Support with ChatGPT / AI with these activities:

Review Zapier Fundamentals

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Reviewing Zapier fundamentals will help you better understand how to automate customer support workflows with ChatGPT.

Browse courses on Zapier

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Review Zapier's core concepts and terminology.
Practice creating simple Zaps to connect different apps.
Explore Zapier's templates for common customer support tasks.

Read 'The Mom Test'

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Understanding customer needs is crucial for building effective customer support solutions.

View Melania on Amazon

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Read the book and take notes on key concepts.
Practice applying the book's principles in customer interactions.

Build a Basic FAQ Chatbot

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Building a basic FAQ chatbot will give you hands-on experience with the concepts taught in the course.

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Identify common customer questions for your chosen topic.
Create a simple chatbot using a no-code platform like Chatbase.
Train the chatbot with the identified questions and answers.
Test the chatbot and refine its responses.

Four other activities

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Show all seven activities

Document Your Chatbot Building Process

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Documenting your chatbot building process will help you solidify your understanding and share your knowledge with others.

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Record the steps you took to build your chatbot.
Explain the reasoning behind your design choices.
Share your documentation on a blog or forum.

Review 'Hooked: How to Build Habit-Forming Products'

Show steps

Understanding user engagement is important for creating effective customer support solutions.

View Hooked: How to Build Habit-Forming Products on Amazon

Show steps

Read the book and identify the key principles of habit formation.
Consider how these principles can be applied to customer support.

Explore Advanced Prompt Engineering Techniques

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Learning advanced prompt engineering techniques will help you get the most out of ChatGPT.

Show steps

Find tutorials on advanced prompt engineering techniques.
Experiment with different prompting strategies.
Analyze the results and refine your prompts.

Contribute to a ChatGPT Customer Support Project

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Contributing to an open-source project will give you valuable experience and help you learn from others.

Show steps

Find an open-source project related to ChatGPT customer support.
Identify areas where you can contribute.
Submit your contributions and participate in the community.

Career center

Learners who complete Customer Support with ChatGPT / AI will develop knowledge and skills that may be useful to these careers:

Customer Support Specialist

A customer support specialist is often the first point of contact for customers, addressing their inquiries and resolving issues. This course helps a customer support specialist build automated systems for handling support requests using ChatGPT. This includes building chatbots for websites and social media, creating AI-based ticketing systems, and automating email responses. The course also covers multi-language support, enabling a support specialist to serve a wider customer base. Learning how to create basic and advanced prompts for AI interactions also enhances the support specialist’s ability to effectively leverage AI. Those wishing to enter customer support should take this course in particular as it provides hands-on training in leveraging AI tools.

See salaries and explore the career path for Customer Support Specialist

Chatbot Developer

A chatbot developer focuses on designing and building conversational interfaces for various platforms. This course provides a chatbot developer with practical skills in creating customer support chatbots using ChatGPT without coding. It covers building chatbots for website and Facebook integration, and automating ticketing systems using AI. Learning skills like Zapier automation and understanding the ChatGPT API allows a chatbot developer to create efficient and integrated customer support solutions. Further, training on prompt engineering enhances the chatbot developer's ability to fine tune AI for more nuanced interactions. Those seeking a career as a chatbot developer should complete this course because it offers in depth training with AI support tools.

See salaries and explore the career path for Chatbot Developer

Support Automation Specialist

A support automation specialist focuses on implementing solutions that automate support processes. This course provides the support automation specialist with the practical skills to automate customer support through ChatGPT. The course not only teaches how to create chatbots and AI based ticketing systems but also how to automate email responses and handle multi language support. Training also includes how to create custom prompts, allowing for precision in automated interactions. A support automation specialist will find this course particularly useful as it provides hands-on training for creating AI powered support solutions.

See salaries and explore the career path for Support Automation Specialist

Technical Support Engineer

A technical support engineer is responsible for resolving technical issues and providing assistance to customers. This course helps a technical support engineer implement AI-driven solutions for customer support using ChatGPT. The course teaches how to build chatbots, create automated ticketing systems, and automate email responses. Connecting Google Sheets and Gmail to ChatGPT will provide quick access to customer data and improve support efficiency. A technical support engineer should take this course as it covers the automation and multi-language support features and skills that may be useful in a role requiring technical assistance.

See salaries and explore the career path for Technical Support Engineer

AI Implementation Specialist

An AI implementation specialist focuses on integrating AI solutions into business processes. The course teaches an AI implementation specialist how to implement AI in customer support using ChatGPT. This includes building chatbots, creating AI ticketing systems, automating email responses, and using AI for multi-language support. The course provides training on creating basic and advanced prompts, crucial for fine-tuning AI interactions. An AI implementation specialist should take this course to gain understanding of how AI tools can be applied for practical use in the business processes of customer support.

See salaries and explore the career path for AI Implementation Specialist

Customer Success Manager

A customer success manager is a role focused on ensuring that customers achieve their desired outcomes while using a product or service. This course may help a customer success manager by providing them the skills to use ChatGPT to enhance their support systems. They can use the material in this course to build chatbots, automate their ticketing systems, and provide support in multiple languages. It may also be useful for training in basic and advanced prompting. A customer success manager should take this course because it provides the specific practical training needed for building these support systems related to customer care.

See salaries and explore the career path for Customer Success Manager

Business Process Analyst

A business process analyst examines business processes to improve efficiency and effectiveness. This course may help a business process analyst by providing the skills used to streamline customer support using ChatGPT based AI tools. The course covers building chatbots, implementing AI based ticketing systems, and automating email responses. The analyst will be able to use the skills learned in this course to analyze and improve customer support workflows. A business process analyst may find this course useful for exploring how AI can be implemented in the field of business operations.

See salaries and explore the career path for Business Process Analyst

Help Desk Technician

A help desk technician offers technical assistance and addresses customer issues often on a daily basis. This course may be useful for a help desk technician. The course will help a help desk technician implement AI tools to improve the handling of customer support. This includes learning to build chatbots, create an AI based ticketing system, and automate email responses using ChatGPT and Zapier. It also includes learning how to use advanced prompts. A help desk technician might find this course useful to learn how to implement AI tools in daily customer support operations.

See salaries and explore the career path for Help Desk Technician

Operations Manager

An operations manager oversees the day-to-day activities of a business. This course may be useful for operations managers to gain an understanding of how AI can be used to improve customer support. The course provides operations managers with skills to implement AI-powered customer service solutions using ChatGPT. This can include building chatbots, creating ticketing systems, and automating emails. It also covers multi-language support, which enables expanded support capabilities.. An operations manager should take this course to gain practical knowledge of how AI can improve operational efficiency and customer support.

See salaries and explore the career path for Operations Manager

Quality Assurance Analyst

A quality assurance analyst is responsible for ensuring that products and services meet certain standards. This course may be useful for a quality assurance analyst because it covers the implementation of AI-driven customer support using ChatGPT, which impacts overall service quality. The course covers building chatbots, creating ticketing systems, and automating email responses. It also covers multi-language support. A quality assurance analyst may use the material in this course to evaluate and enhance customer support processes.

See salaries and explore the career path for Quality Assurance Analyst

Digital Marketing Specialist

A digital marketing specialist is in charge of managing online marketing campaigns and strategies. This course may be useful for a digital marketing specialist by helping them understand how AI can improve customer interaction on various digital platforms. The course covers creating customer support chatbots for websites and Facebook Pages. Learning how to create multi-language support systems can also be useful in a global market. A digital marketing specialist may wish to take this course to understand AI powered tools for customer support.

See salaries and explore the career path for Digital Marketing Specialist

Sales Representative

A sales representative focuses on generating sales and building customer relationships. This course may be useful for a sales representative as it provides insights into how AI tools can enhance customer support and interaction. The course focuses on creating customer support chatbots for websites and social media platforms. Additionally, the course covers building AI based ticketing systems and automating email responses, which directly or indirectly support the sales process. A sales representative might find this course interesting for learning how AI driven tools can improve customer satisfaction.

See salaries and explore the career path for Sales Representative

Project Manager

A project manager oversees and manages the projects of a business. This course may be useful for a project manager in overseeing projects that include the implementation of AI tools. The course covers the implementation of AI in customer support such as creating chatbots, automating ticketing systems, and automating email responses. The project manager may find the material useful in implementing projects that involve AI based customer-facing processes. A project manager may find this course helpful for supervising projects that involve artificial intelligence.

See salaries and explore the career path for Project Manager

Training Specialist

A training specialist is responsible for facilitating employee training and development programs. This course may help a training specialist by providing the skills and knowledge to train employees on using AI tools for customer support. The course offers ways to streamline customer support using chatbots and an automated ticketing system. Additionally, the course covers the use of automated email responses and multi-language support systems. A training specialist may find this course interesting for learning about and creating training modules for AI powered customer support systems.

See salaries and explore the career path for Training Specialist

Market Research Analyst

A market research analyst gathers and analyzes market data to identify trends and opportunities. This course may be useful to a market research analyst interested in learning about the application of AI in customer support. This course covers how to build chatbots, create AI based ticketing systems, automate email responses, and build multi-language support. It may be helpful to understand how a business may use technology and automation to support its customers and inform insights into customer behavior and preferences. A market research analyst may take this course to see how particular areas of automation relate to customer needs.

See salaries and explore the career path for Market Research Analyst

Customer Support with ChatGPT / AI

What's inside

Learning objectives

Syllabus

Traffic lights

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Reviews summary

Practical ai for customer support automation

Activities

Career center

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