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Customer Support with ChatGPT / AI

Chris Haroun | 1.5 Million Students | #1 Best Selling Business & Finance Prof. and Luka Anicin

In this course you will learn how to provide affordable and fast customer service solutions using ChatGPT. Please note that no technology experience is required to take this course.

This Course Will Teach You How To: 

Read more

In this course you will learn how to provide affordable and fast customer service solutions using ChatGPT. Please note that no technology experience is required to take this course.

This Course Will Teach You How To: 

  • Build a Customer Support Chatbot for Your Website Without Code

  • Build  Customer Support Chatbot for Your Facebook Page Without Code

  • Create an AI Based Prioritization and Filtering Ticketing System

  • Connect Google Sheets to Your ChatGPT Account, for Quick Customer Support Solutions

  • Connect Gmail to Your ChatGPT Account, for Automatic and Quick Customer Support Solutions

  • Understand How the ChatGPT API Works

  • Learn Automation Skills Using Zapier

  • Create an AI Based Email Response System

  • Create a Multi-Language Support System Using ChatGPT

  • Create Basic and Advanced Prompts, including Custom Instructions, In Style Prompting, Few Shot Prompting, Role / System Prompting, How to Use Basic and Advanced ChatGPT, Google Bard and Microsoft Bing Chat Features.

By the end of this course you will know how to quickly implement cost effective customer support solutions using ChatGPT.

This course is taught by AI expert Luka Anicin, who Google developers calls one of the top 150 AI experts in the world. This course is also taught by Chris Haroun, who is an award winning business school professor and best selling business courses instructor.

Enroll now

What's inside

Learning objectives

  • Build a customer support chatbot for your website without code
  • Build a customer support chatbot for your facebook page without code
  • Create an ai based prioritization and filtering ticketing system
  • Learn how to connect google sheets to your chatgpt account, for quick customer support solutions
  • Learn how to connect gmail to your chatgpt account, for automatic and quick customer support solutions
  • Learn how the chatgpt api works
  • Learn automation skills using zapier
  • Create an ai based email response system
  • Create a multi-language support system using chatgpt
  • Learn how to create basic and advanced prompts

Syllabus

Introduction
Introduction & How to Take this Course
Building a Customer Support Chatbot for Your Website Without Code
Introduction to Building a Chatbot Without Code (What, Why & How of Section 2)
Read more
Demo of the Customer Support Chatbot
Building Our First Customer Support Chatbot
Exercise on Creating a Chatbot
Solution to the Exercise on Creating a Chatbot
Demo of Connecting a Chatbot to Facebook Messenger
How to Connect the Chatbot to Facebook Messenger using Zapier and Chatbase
Optional Quiz for Section 2
Creating an AI Based Prioritization and Filtering Ticketing System
Introduction to Creating Our AI Ticketing System (What, Why & How of Section 3)
Demo of the AI Based Prioritization and Filtering Ticketing System
Dataset Exploration
Introduction to ChatGPT for Google sheets extension
ChatGPT API and Token System Introduction
Automating the Whole System Using Zapier, Exercise Included
Exercise Solution for Automating the Whole System Using Zapier
Optional Quiz for Section 3
Automation Email Responses Using AI
Intro to Creating AI Based Email Response System (What, Why & How of Section 4)
Demo of the Final Automated Email Responder
Creating Automated Email Responder Using Zapier, Gmail and ChatGPT
Optional Quiz for Section 4
Creating Multi-Language Support System
Intro to Creating AI Multi Language Support Syst. (What, Why & How of Section 5)
Creating Automated Email Responder Using Zapier, Gmail and ChatGPT Part 1
Creating Automated Email Responder Using Zapier, Gmail,ChatGPT Part 2 & Exercise
Exercise Solution for Automated Email Responder Using Zapier, Gmail and ChatGPT
Optional Quiz for Section 5
Optional Section: Building Basic and Advanced Prompts
Intro. to Creating Basic and Advanced Prompts (What, Why & How of Section 6)
Introduction to ChatGPT
Introduction to Prompt Engineering
Role Prompting
Few Shot Prompting
In Style Prompting
Custom Instructions
Advanced ChatGPT Features
Google's Bard AI Product
Microsoft's Bing Chat AI Product
Optional Quiz for Section 6
Course Conclusion
Conclusion, Next Steps and Thank You!
Bonus Materials
Bonus Items

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Taught by AI expert Luka Anicin and business professor Chris Haroun, who bring both technical and business acumen to the subject
Teaches automation skills using Zapier, which can streamline workflows and improve efficiency in various business processes
Explores the ChatGPT API, which allows for deeper integration and customization of AI-powered customer support solutions
Covers prompt engineering, which is essential for effectively communicating with and leveraging the capabilities of AI models
Requires connecting Gmail and Google Sheets to ChatGPT, which may necessitate users to manage API access and data sharing permissions
Focuses on using ChatGPT with Zapier and other no-code tools, which may not be suitable for those seeking in-depth coding knowledge

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Customer Support with ChatGPT / AI with these activities:
Review Zapier Fundamentals
Reviewing Zapier fundamentals will help you better understand how to automate customer support workflows with ChatGPT.
Browse courses on Zapier
Show steps
  • Review Zapier's core concepts and terminology.
  • Practice creating simple Zaps to connect different apps.
  • Explore Zapier's templates for common customer support tasks.
Read 'The Mom Test'
Understanding customer needs is crucial for building effective customer support solutions.
View Melania on Amazon
Show steps
  • Read the book and take notes on key concepts.
  • Practice applying the book's principles in customer interactions.
Build a Basic FAQ Chatbot
Building a basic FAQ chatbot will give you hands-on experience with the concepts taught in the course.
Show steps
  • Identify common customer questions for your chosen topic.
  • Create a simple chatbot using a no-code platform like Chatbase.
  • Train the chatbot with the identified questions and answers.
  • Test the chatbot and refine its responses.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Document Your Chatbot Building Process
Documenting your chatbot building process will help you solidify your understanding and share your knowledge with others.
Show steps
  • Record the steps you took to build your chatbot.
  • Explain the reasoning behind your design choices.
  • Share your documentation on a blog or forum.
Review 'Hooked: How to Build Habit-Forming Products'
Understanding user engagement is important for creating effective customer support solutions.
View Hooked: How to Build Habit-Forming Products on Amazon
Show steps
  • Read the book and identify the key principles of habit formation.
  • Consider how these principles can be applied to customer support.
Explore Advanced Prompt Engineering Techniques
Learning advanced prompt engineering techniques will help you get the most out of ChatGPT.
Show steps
  • Find tutorials on advanced prompt engineering techniques.
  • Experiment with different prompting strategies.
  • Analyze the results and refine your prompts.
Contribute to a ChatGPT Customer Support Project
Contributing to an open-source project will give you valuable experience and help you learn from others.
Show steps
  • Find an open-source project related to ChatGPT customer support.
  • Identify areas where you can contribute.
  • Submit your contributions and participate in the community.

Career center

Learners who complete Customer Support with ChatGPT / AI will develop knowledge and skills that may be useful to these careers:
Customer Support Specialist
A customer support specialist is often the first point of contact for customers, addressing their inquiries and resolving issues. This course helps a customer support specialist build automated systems for handling support requests using ChatGPT. This includes building chatbots for websites and social media, creating AI-based ticketing systems, and automating email responses. The course also covers multi-language support, enabling a support specialist to serve a wider customer base. Learning how to create basic and advanced prompts for AI interactions also enhances the support specialist’s ability to effectively leverage AI. Those wishing to enter customer support should take this course in particular as it provides hands-on training in leveraging AI tools.
See salaries and explore the career path for Customer Support Specialist
Chatbot Developer
A chatbot developer focuses on designing and building conversational interfaces for various platforms. This course provides a chatbot developer with practical skills in creating customer support chatbots using ChatGPT without coding. It covers building chatbots for website and Facebook integration, and automating ticketing systems using AI. Learning skills like Zapier automation and understanding the ChatGPT API allows a chatbot developer to create efficient and integrated customer support solutions. Further, training on prompt engineering enhances the chatbot developer's ability to fine tune AI for more nuanced interactions. Those seeking a career as a chatbot developer should complete this course because it offers in depth training with AI support tools.
See salaries and explore the career path for Chatbot Developer
Support Automation Specialist
A support automation specialist focuses on implementing solutions that automate support processes. This course provides the support automation specialist with the practical skills to automate customer support through ChatGPT. The course not only teaches how to create chatbots and AI based ticketing systems but also how to automate email responses and handle multi language support. Training also includes how to create custom prompts, allowing for precision in automated interactions. A support automation specialist will find this course particularly useful as it provides hands-on training for creating AI powered support solutions.
See salaries and explore the career path for Support Automation Specialist
Technical Support Engineer
A technical support engineer is responsible for resolving technical issues and providing assistance to customers. This course helps a technical support engineer implement AI-driven solutions for customer support using ChatGPT. The course teaches how to build chatbots, create automated ticketing systems, and automate email responses. Connecting Google Sheets and Gmail to ChatGPT will provide quick access to customer data and improve support efficiency. A technical support engineer should take this course as it covers the automation and multi-language support features and skills that may be useful in a role requiring technical assistance.
See salaries and explore the career path for Technical Support Engineer
AI Implementation Specialist
An AI implementation specialist focuses on integrating AI solutions into business processes. The course teaches an AI implementation specialist how to implement AI in customer support using ChatGPT. This includes building chatbots, creating AI ticketing systems, automating email responses, and using AI for multi-language support. The course provides training on creating basic and advanced prompts, crucial for fine-tuning AI interactions. An AI implementation specialist should take this course to gain understanding of how AI tools can be applied for practical use in the business processes of customer support.
See salaries and explore the career path for AI Implementation Specialist
Customer Success Manager
A customer success manager is a role focused on ensuring that customers achieve their desired outcomes while using a product or service. This course may help a customer success manager by providing them the skills to use ChatGPT to enhance their support systems. They can use the material in this course to build chatbots, automate their ticketing systems, and provide support in multiple languages. It may also be useful for training in basic and advanced prompting. A customer success manager should take this course because it provides the specific practical training needed for building these support systems related to customer care.
See salaries and explore the career path for Customer Success Manager
Business Process Analyst
A business process analyst examines business processes to improve efficiency and effectiveness. This course may help a business process analyst by providing the skills used to streamline customer support using ChatGPT based AI tools. The course covers building chatbots, implementing AI based ticketing systems, and automating email responses. The analyst will be able to use the skills learned in this course to analyze and improve customer support workflows. A business process analyst may find this course useful for exploring how AI can be implemented in the field of business operations.
See salaries and explore the career path for Business Process Analyst
Help Desk Technician
A help desk technician offers technical assistance and addresses customer issues often on a daily basis. This course may be useful for a help desk technician. The course will help a help desk technician implement AI tools to improve the handling of customer support. This includes learning to build chatbots, create an AI based ticketing system, and automate email responses using ChatGPT and Zapier. It also includes learning how to use advanced prompts. A help desk technician might find this course useful to learn how to implement AI tools in daily customer support operations.
See salaries and explore the career path for Help Desk Technician
Operations Manager
An operations manager oversees the day-to-day activities of a business. This course may be useful for operations managers to gain an understanding of how AI can be used to improve customer support. The course provides operations managers with skills to implement AI-powered customer service solutions using ChatGPT. This can include building chatbots, creating ticketing systems, and automating emails. It also covers multi-language support, which enables expanded support capabilities.. An operations manager should take this course to gain practical knowledge of how AI can improve operational efficiency and customer support.
See salaries and explore the career path for Operations Manager
Quality Assurance Analyst
A quality assurance analyst is responsible for ensuring that products and services meet certain standards. This course may be useful for a quality assurance analyst because it covers the implementation of AI-driven customer support using ChatGPT, which impacts overall service quality. The course covers building chatbots, creating ticketing systems, and automating email responses. It also covers multi-language support. A quality assurance analyst may use the material in this course to evaluate and enhance customer support processes.
See salaries and explore the career path for Quality Assurance Analyst
Digital Marketing Specialist
A digital marketing specialist is in charge of managing online marketing campaigns and strategies. This course may be useful for a digital marketing specialist by helping them understand how AI can improve customer interaction on various digital platforms. The course covers creating customer support chatbots for websites and Facebook Pages. Learning how to create multi-language support systems can also be useful in a global market. A digital marketing specialist may wish to take this course to understand AI powered tools for customer support.
See salaries and explore the career path for Digital Marketing Specialist
Sales Representative
A sales representative focuses on generating sales and building customer relationships. This course may be useful for a sales representative as it provides insights into how AI tools can enhance customer support and interaction. The course focuses on creating customer support chatbots for websites and social media platforms. Additionally, the course covers building AI based ticketing systems and automating email responses, which directly or indirectly support the sales process. A sales representative might find this course interesting for learning how AI driven tools can improve customer satisfaction.
See salaries and explore the career path for Sales Representative
Project Manager
A project manager oversees and manages the projects of a business. This course may be useful for a project manager in overseeing projects that include the implementation of AI tools. The course covers the implementation of AI in customer support such as creating chatbots, automating ticketing systems, and automating email responses. The project manager may find the material useful in implementing projects that involve AI based customer-facing processes. A project manager may find this course helpful for supervising projects that involve artificial intelligence.
See salaries and explore the career path for Project Manager
Training Specialist
A training specialist is responsible for facilitating employee training and development programs. This course may help a training specialist by providing the skills and knowledge to train employees on using AI tools for customer support. The course offers ways to streamline customer support using chatbots and an automated ticketing system. Additionally, the course covers the use of automated email responses and multi-language support systems. A training specialist may find this course interesting for learning about and creating training modules for AI powered customer support systems.
See salaries and explore the career path for Training Specialist
Market Research Analyst
A market research analyst gathers and analyzes market data to identify trends and opportunities. This course may be useful to a market research analyst interested in learning about the application of AI in customer support. This course covers how to build chatbots, create AI based ticketing systems, automate email responses, and build multi-language support. It may be helpful to understand how a business may use technology and automation to support its customers and inform insights into customer behavior and preferences. A market research analyst may take this course to see how particular areas of automation relate to customer needs.
See salaries and explore the career path for Market Research Analyst

Reading list

We've selected two books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Customer Support with ChatGPT / AI.
Cover image
Think and Grow Rich - English : For Personal Growth...
Save
Teaches you how to conduct effective customer interviews to validate your ideas. It provides a framework for asking the right questions and avoiding biased feedback. This is particularly useful for understanding customer needs and improving the effectiveness of your ChatGPT-powered customer support solutions. It's more valuable as additional reading to refine your approach to customer interaction.
Melania
Hardcover
$$
From Here to the Great Unknown: Oprah's Book Club:...
Hardcover
$$
War
Hardcover
$$
The Message
Hardcover
$$
Good Energy: The Surprising Connection Between...
Hardcover
$$
Be Ready When the Luck Happens: A Memoir
Hardcover
$$
The Anxious Generation: How the Great Rewiring of...
Hardcover
$$
Onyx Storm (Deluxe Limited Edition) (The Empyrean,...
Hardcover
$$
Spooky Cutie: Coloring Book for Adults and Teens...
Paperback
$
The Leaf Thief: (The Perfect Fall Book for Children...
Paperback
$$
Cover image
Hooked
Save
Explores the psychology of habit formation and provides a framework for building products that users love. Understanding these principles can help you design customer support solutions that are engaging and effective. This book is more valuable as additional reading to improve the user experience of your customer support solutions.
Hooked: How to Build Habit-Forming Products
Hardcover
$$
NEW-HOOKED
Hardcover
$$
Hooked (Engajado): Como construir produtos e...
Paperback
$$
(Italiano) Creare prodotti e servizi per CATTURARE I CLIENTI...
Kindle Edition
$$
(Français) Hooked: Comment créer un produit ou un service qui...
Audible Audiobook
$$
Hooked Workbook: Supplemental Workbook for Nir...
Kindle Edition
$
(Português) Hooked: Produtos e Serviços que Criam Hábitos...
Kindle Edition
$$

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Effort
3 total hours
Via
Udemy
Instructors
Chris Haroun | 1.5 Million Students | #1 Best Selling Business & Finance Prof.
Luka Anicin
Language
English
Good to know
Taught by AI expert Luka Anicin and business professor Chris Haroun, who bring both technical and business acumen to the subject
Teaches automation skills using Zapier, which can streamline workflows and improve efficiency in various business processes
Explores the ChatGPT API, which allows for deeper integration and customization of AI-powered customer support solutions
Covers prompt engineering, which is essential for effectively communicating with and leveraging the capabilities of AI models
Requires connecting Gmail and Google Sheets to ChatGPT, which may necessitate users to manage API access and data sharing permissions
Focuses on using ChatGPT with Zapier and other no-code tools, which may not be suitable for those seeking in-depth coding knowledge
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