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Sara Nefzaoui
À la fin de ce projet, vous aurez toutes les compétences de base pour créer une enquête de satisfaction clients avec Microsoft Forms. Grâce à ce projet, vous serez en mesure de collecter les informations et retours de vos clients, de demander leurs avis et d’améliorer votre satisfaction clients.
Register for this course and see more details by visiting:
OpenCourser.com/course/e44c1f/creer
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What's inside
Syllabus
Présentation du projet
À la fin de ce projet, vous aurez toutes les compétences de base pour créer une enquête de satisfaction clients avec Microsoft Forms.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Ce cours répond explicitement aux besoins des équipes marketing et des services clients
Ce cours permet d'acquérir des compétences de base en matière de conception d'enquêtes de satisfaction clients
Ce cours est accessible aux débutants et ne nécessite aucune connaissance préalable
Ce cours utilise Microsoft Forms, un outil couramment utilisé dans le milieu professionnel
Ce cours est dispensé par Sara Nefzaoui, une formatrice expérimentée dans le domaine de la satisfaction client
Save this course
Save Créer une enquête de satisfaction clients to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Créer une enquête de satisfaction clients with these
activities:
S'entraîner à créer des enquêtes dans Microsoft Forms
Show steps
S'entraîner à créer des enquêtes dans Microsoft Forms vous permettra de maîtriser les techniques et les fonctionnalités de l'outil.
Browse courses on
Microsoft Forms
Show steps
-
Créer un compte Microsoft Forms
-
Explorer les fonctionnalités de Microsoft Forms
-
Créer plusieurs enquêtes de test
Créer une enquête de satisfaction client
Show steps
Créer une enquête de satisfaction client vous permettra de mettre en pratique les compétences et les connaissances acquises dans ce cours, ce qui vous aidera à améliorer votre compréhension des techniques d'enquête.
Browse courses on
Microsoft Forms
Show steps
-
Identifier les objectifs de l'enquête
-
Définir les questions de l'enquête
-
Créer l'enquête dans Microsoft Forms
-
Distribuer l'enquête aux clients
-
Analyser les résultats de l'enquête
Concevoir un modèle d'enquête de satisfaction client
Show steps
Concevoir un modèle d'enquête de satisfaction client vous permettra de créer facilement des enquêtes efficaces et personnalisées pour vos projets futurs.
Browse courses on
Microsoft Forms
Show steps
-
Identifier les éléments clés d'une enquête de satisfaction client
-
Utiliser Microsoft Forms pour créer un modèle
-
Tester le modèle et apporter les modifications nécessaires
Show all three activities
S'entraîner à créer des enquêtes dans Microsoft Forms
Show steps
S'entraîner à créer des enquêtes dans Microsoft Forms vous permettra de maîtriser les techniques et les fonctionnalités de l'outil.
Browse courses on
Microsoft Forms
Show steps
Show steps
Show steps
- Créer un compte Microsoft Forms
- Explorer les fonctionnalités de Microsoft Forms
- Créer plusieurs enquêtes de test
Créer une enquête de satisfaction client
Show steps
Créer une enquête de satisfaction client vous permettra de mettre en pratique les compétences et les connaissances acquises dans ce cours, ce qui vous aidera à améliorer votre compréhension des techniques d'enquête.
Browse courses on
Microsoft Forms
Show steps
Show steps
Show steps
- Identifier les objectifs de l'enquête
- Définir les questions de l'enquête
- Créer l'enquête dans Microsoft Forms
- Distribuer l'enquête aux clients
- Analyser les résultats de l'enquête
Concevoir un modèle d'enquête de satisfaction client
Show steps
Concevoir un modèle d'enquête de satisfaction client vous permettra de créer facilement des enquêtes efficaces et personnalisées pour vos projets futurs.
Browse courses on
Microsoft Forms
Show steps
Show steps
Show steps
- Identifier les éléments clés d'une enquête de satisfaction client
- Utiliser Microsoft Forms pour créer un modèle
- Tester le modèle et apporter les modifications nécessaires
Show all three activities
Career center
Learners who complete Créer une enquête de satisfaction clients will develop knowledge and skills
that may be useful to these careers:
Market Research Analyst
Market Research Analyst
A Market Research Analyst collects, analyzes, and interprets data about a company's target market, competitors, and industry trends. They use this information to help companies make informed decisions about product development, marketing, and pricing. This course can help Market Research Analysts build a foundation in survey design and data analysis, which are essential skills for their role.
Marketing Manager
Marketing Manager
A Marketing Manager is responsible for developing and executing marketing campaigns that promote a company's products or services. They use their knowledge of market research to target the right audiences and create effective marketing messages. This course can help Marketing Managers learn how to create and distribute surveys to collect customer feedback, which can be used to improve marketing campaigns.
Product Manager
Product Manager
A Product Manager is responsible for overseeing the development and launch of new products or services. They work with engineers, designers, and marketers to ensure that products meet the needs of customers. This course can help Product Managers understand how to gather customer feedback and use it to improve product development.
Customer Success Manager
Customer Success Manager
A Customer Success Manager is responsible for helping customers get the most value out of a company's products or services. They work with customers to identify their needs and provide them with the support and resources they need to be successful. This course can help Customer Success Managers learn how to create and distribute surveys to collect customer feedback, which can be used to improve customer satisfaction.
Business Analyst
Business Analyst
A Business Analyst is responsible for analyzing a company's business processes and identifying ways to improve them. They use their knowledge of data analysis to identify inefficiencies and develop solutions. This course can help Business Analysts learn how to create and distribute surveys to collect data from employees and customers, which can be used to improve business processes.
User Experience Designer
User Experience Designer
A User Experience Designer is responsible for designing and developing user interfaces that are both easy to use and visually appealing. They work with engineers and product managers to ensure that products are user-friendly and meet the needs of customers. This course can help User Experience Designers learn how to create and distribute surveys to collect user feedback, which can be used to improve the user experience.
Data Analyst
Data Analyst
A Data Analyst is responsible for collecting, cleaning, and analyzing data to identify trends and patterns. They use their knowledge of statistics and data analysis to help companies make informed decisions. This course can help Data Analysts learn how to create and distribute surveys to collect data from customers and employees, which can be used to improve business outcomes.
Marketing Researcher
Marketing Researcher
A Marketing Researcher is responsible for conducting research to understand the needs and wants of a company's target market. They use their knowledge of market research to help companies develop and execute marketing campaigns that are effective and reach the right audience. This course can help Marketing Researchers learn how to create and distribute surveys to collect data from customers and potential customers, which can be used to improve marketing campaigns.
Survey Designer
Survey Designer
A Survey Designer is responsible for creating and distributing surveys to collect data from customers, employees, or other stakeholders. They work with researchers and analysts to ensure that surveys are designed to collect the data needed to answer specific research questions. This course can help Survey Designers learn how to create and distribute surveys that are effective and efficient.
Data Scientist
Data Scientist
A Data Scientist is responsible for using data to solve complex problems. They use their knowledge of machine learning, statistics, and programming to develop models that can predict outcomes and identify trends. This course may be useful for Data Scientists who want to learn how to create and distribute surveys to collect data from customers and employees, which can be used to improve business outcomes.
Statistician
Statistician
A Statistician is responsible for collecting, analyzing, and interpreting data. They use their knowledge of statistics to help companies make informed decisions. This course may be useful for Statisticians who want to learn how to create and distribute surveys to collect data from customers and employees, which can be used to improve business outcomes.
Economist
Economist
An Economist is responsible for studying the production, distribution, and consumption of goods and services. They use their knowledge of economics to help governments and businesses make informed decisions. This course may be useful for Economists who want to learn how to create and distribute surveys to collect data from consumers and businesses, which can be used to improve economic policies.
Sociologist
Sociologist
A Sociologist is responsible for studying human society and social behavior. They use their knowledge of sociology to help governments and businesses make informed decisions. This course may be useful for Sociologists who want to learn how to create and distribute surveys to collect data from people, which can be used to improve social policies.
Anthropologist
Anthropologist
An Anthropologist is responsible for studying human culture and behavior. They use their knowledge of anthropology to help governments and businesses make informed decisions. This course may be useful for Anthropologists who want to learn how to create and distribute surveys to collect data from people, which can be used to improve cultural policies.
Historian
Historian
A Historian is responsible for studying the past. They use their knowledge of history to help governments and businesses make informed decisions. This course may be useful for Historians who want to learn how to create and distribute surveys to collect data from people, which can be used to improve historical policies.
For more career information including salaries, visit:
OpenCourser.com/course/e44c1f/creer
Reading list
We've selected six books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Créer une enquête de satisfaction clients.
Ce livre présente le concept de Net Promoter Score (NPS) et explique comment l'utiliser pour mesurer et améliorer la satisfaction client.
Ce livre fournit des conseils pratiques sur la façon de fournir un excellent service client. Il se concentre sur l'importance de créer une culture de service client au sein d'une organisation.
Save
Ce livre fournit un guide stratégique pour transformer l'expérience client. Il couvre les concepts fondamentaux, les outils et les techniques nécessaires pour améliorer l'expérience client.
Save
Ce livre examine le rôle de l'expérience dans l'économie. Il explique comment les entreprises peuvent créer des expériences mémorables qui fidélisent les clients.
Ce livre explique le concept de boucle de fidélité client. Il montre comment les entreprises peuvent créer des expériences client qui encouragent la fidélité.
Ce livre explique comment créer une proposition de valeur convaincante. Il fournit un cadre pour identifier les besoins des clients et développer des produits et services qui y répondent.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/e44c1f/creer
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Effort
2 heures
Level
Introductory
Via
Coursera
Institution
Coursera Project Network
Instructor
Sara Nefzaoui
Language
Français
Good to know
Ce cours répond explicitement aux besoins des équipes marketing et des services clients
Ce cours permet d'acquérir des compétences de base en matière de conception d'enquêtes de satisfaction clients
Ce cours est accessible aux débutants et ne nécessite aucune connaissance préalable
Ce cours utilise Microsoft Forms, un outil couramment utilisé dans le milieu professionnel
Ce cours est dispensé par Sara Nefzaoui, une formatrice expérimentée dans le domaine de la satisfaction client
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