Calidad en el servicio y lealtad del cliente
En este curso conocerás los métodos y las herramientas que se requieren para mejorar el proceso de producción del servicio, elevar los estándares de producción y conquistar la lealtad de tu cliente.
What you'll learn
- Conocerás el concepto de calidad aplicado a los procesos de servicio
- Comprenderás el impacto del servicio en la lealtad del cliente
- Descubrirás el valor de enfocarte en el cliente
- Reconocerás la importancia de diseñar una estrategia de mercadotecnia de servicios centrada en valores
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Rating | Not enough ratings |
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Length | 3 weeks |
Effort | 3 weeks, 5–8 hours per week |
Starts | On Demand (Start anytime) |
Cost | $49 |
From | AnahuacX, Universidades Anáhuac via edX |
Instructor | Isaac Guerrero Jaimes |
Download Videos | On all desktop and mobile devices |
Language | Spanish |
Subjects | Business |
Tags | Business & Management |
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Rating | Not enough ratings |
---|---|
Length | 3 weeks |
Effort | 3 weeks, 5–8 hours per week |
Starts | On Demand (Start anytime) |
Cost | $49 |
From | AnahuacX, Universidades Anáhuac via edX |
Instructor | Isaac Guerrero Jaimes |
Download Videos | On all desktop and mobile devices |
Language | Spanish |
Subjects | Business |
Tags | Business & Management |
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