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Sharing Feedback with Difficult Personalities

Aleksandra Majkic

This course will teach you how to recognize and handle different types of difficult personalities in order to be able to work and communicate with them effectively, especially during feedback sharing sessions.

Difficult people can make the feedback sharing process hard. In this course, Sharing Feedback with Difficult Personalities, you’ll learn to conduct feedback giving effectively with a difficult persona. First, you’ll explore the ways to recognize and categorize the types of difficult personalities. Next, you’ll discover how to manage the conversation productively and the tips to apply in order to reach the desired goal. Finally, you’ll learn how to work with these people on a regular basis and perform a self-evaluation. When you’re finished with this course, you’ll have the skills and knowledge of sharing feedback with difficult personalities needed to work and communicate with them on a regular basis.

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What's inside

Syllabus

Course Overview

Determining Types of Difficult Personalities

Having the ‘Bully’ in a Team

Dealing with the ‘Egomaniac’ or the ‘Narcissist’

Is the ‘Complainer’ Complaining Excessively?

Working Along the ‘Pessimist’

How to Talk with the ‘Pleaser’

Drawing Feedback from the ‘Quiet One’

Improving Feedback Sharing Process

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Reinforces core skills in communication and interpersonal interaction

Develops practical strategies for handling difficult conversations

Provides specific guidance on managing different personality types

Suitable for professionals and managers seeking to improve communication skills

May require additional practice and application to fully benefit from the strategies

Relies on examples rather than case studies, which may limit its relevance to real-world situations

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Sharing Feedback with Difficult Personalities with these activities:

Review Active Listening Techniques

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Refreshes your understanding of essential communication skills, which are crucial for effective feedback sharing.

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Read articles or watch videos on the principles of active listening.
Practice active listening techniques in everyday conversations.
Pay attention to nonverbal cues and reflect on your own listening habits.

Explore TED Talks on Communicating with Difficult Personalities

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Exposes you to diverse perspectives and strategies for handling challenging personalities.

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Search for TED Talks related to communicating with difficult personalities.
Watch and analyze the talks, taking notes on key insights and strategies.
Reflect on how you can apply these strategies to your own interactions.

Read The Difficult Conversation

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Provides practical advice and strategies for navigating challenging conversations effectively.

View Difficult Conversations: How to Discuss What... on Amazon

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Read the book thoroughly, highlighting key concepts and strategies.
Identify and analyze the types of difficult personalities discussed in the book.
Apply the communication techniques presented in the book to real-life situations.
Reflect on your experiences and identify areas for improvement.

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Conduct Mock Feedback Sessions

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Provides an opportunity to practice your communication skills in a safe environment.

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Find a peer or colleague to role-play as a difficult personality.
Conduct a mock feedback session, utilizing the strategies learned in the course.
Seek feedback on your communication and approach.
Make adjustments to your strategy based on the feedback received.

Develop a Feedback Plan for a Difficult Personality

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Enhances your understanding of how to approach and provide feedback to individuals with challenging personalities.

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Identify the specific personality type you are dealing with.
Research and tailor your feedback approach to their unique characteristics.
Create a written plan outlining your feedback strategy.
Role-play the feedback conversation to practice your communication skills.

Develop a Toolkit for Handling Difficult Personalities

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Encourages you to synthesize your learning and create a valuable resource for future use.

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Gather resources and information on different types of difficult personalities.
Identify and list effective strategies for handling each type.
Organize the information into a structured and accessible format.
Produce a toolkit that can be easily used for reference and guidance.

Join a Support Group for Dealing with Difficult Personalities

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Provides a supportive environment to share experiences, learn from others, and develop coping mechanisms.

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Find a support group specifically focused on dealing with difficult personalities.
Attend meetings regularly and actively participate in discussions.
Share your experiences and challenges, and seek support from others.
Learn from the strategies and insights shared by other group members.

Become a Mentor for Individuals Facing Challenges with Difficult Personalities

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Deepens your understanding of the topic and provides an opportunity to apply your knowledge to real-world situations.

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Offer your support to individuals who are struggling to deal with difficult personalities.
Share your knowledge and experience, providing guidance and strategies.
Listen actively and provide empathy, understanding their challenges.
Encourage them to develop and implement their own strategies.

Career center

Learners who complete Sharing Feedback with Difficult Personalities will develop knowledge and skills that may be useful to these careers:

Human Resources Manager

Human Resources Managers oversee all aspects of human resources for an organization. This includes recruiting, hiring, training, and developing employees, as well as managing employee relations and benefits. Having the ability to give difficult feedback to employees is necessary to ensure that employees stay on track and reach their goals. The course, Sharing Feedback with Difficult Personalities, may be useful by teaching you how to recognize and deal with different types of difficult personalities, which can help you to manage employee relations more effectively.

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Manager

Managers are responsible for leading and motivating teams of employees to achieve organizational goals. This can involve giving feedback to employees on their performance, which can be difficult when dealing with certain personality types. The course, Sharing Feedback with Difficult Personalities, may help you to improve your ability to manage difficult personalities by teaching you how to recognize and deal with different types of difficult personalities, which can ultimately make you a stronger leader.

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Project Manager

Project Managers are responsible for planning, executing, and closing projects. This often involves working with a team of people with different personalities. The course, Sharing Feedback with Difficult Personalities, may be useful for Project Managers by teaching them how to manage difficult personalities and improve communication within teams.

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Sales Manager

Sales Managers are responsible for leading and motivating sales teams to achieve sales goals. This can involve giving feedback to sales representatives on their performance, which can be difficult when dealing with certain personality types. This course may help you to improve your ability to manage difficult personalities, build rapport with customers, and close deals more effectively.

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Teacher

Teachers are responsible for educating and inspiring students. This involves providing feedback to students on their work, which can be difficult when dealing with certain personality types. This course may be useful for Teachers by providing them with the skills and knowledge needed to recognize and deal with different types of difficult personalities, helping them to manage their classrooms more effectively.

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Counselor

Counselors provide guidance and support to individuals and families. This can involve giving feedback to clients on their behavior and choices, which can be difficult when dealing with certain personality types. This course may be useful for Counselors by providing them with the skills and knowledge needed to recognize and deal with different types of difficult personalities, helping them to provide more effective counseling services.

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Social Worker

Social Workers provide support and services to individuals, families, and communities. This can involve giving feedback to clients on their behavior and choices, which can be difficult when dealing with certain personality types. This course may be useful for Social Workers by providing them with the skills and knowledge needed to recognize and deal with different types of difficult personalities, helping them to provide more effective social work services.

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Psychologist

Psychologists study and treat mental health disorders. This can involve giving feedback to patients on their behavior and choices, which can be difficult when dealing with certain personality types. This course may be useful for Psychologists by providing them with the skills and knowledge needed to recognize and deal with different types of difficult personalities, helping them to provide more effective psychological services.

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Mediator

Mediators help to resolve disputes between parties. This can involve giving feedback to parties on their behavior and choices, which can be difficult when dealing with certain personality types. This course may be useful for Mediators by providing them with the skills and knowledge needed to recognize and deal with different types of difficult personalities, helping them to resolve disputes more effectively.

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Negotiator

Negotiators help to resolve disputes and reach agreements between parties. This can involve giving feedback to parties on their behavior and choices, which can be difficult when dealing with certain personality types. This course may be useful for Negotiators by providing them with the skills and knowledge needed to recognize and deal with different types of difficult personalities, helping them to negotiate more effectively.

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Consultant

Consultants provide advice and guidance to organizations on a variety of topics. This can involve giving feedback to clients on their business practices, which can be difficult when dealing with certain personality types. This course may be useful for Consultants by providing them with the skills and knowledge needed to recognize and deal with different types of difficult personalities, helping them to provide more effective consulting services.

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Customer Service Representative

Customer Service Representatives provide support and assistance to customers. This can involve giving feedback to customers on their experience, which can be difficult when dealing with certain personality types. This course may be useful for Customer Service Representatives by providing them with the skills and knowledge needed to recognize and deal with different types of difficult personalities, helping them to provide better customer service.

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Business Development Manager

Business Development Managers are responsible for generating new business for their organizations. This can involve giving feedback to clients on their business needs, which can be difficult when dealing with certain personality types. This course may be useful for Business Development Managers by providing them with the skills and knowledge needed to recognize and deal with different types of difficult personalities.

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Operations Manager

Operations Managers are responsible for planning and overseeing the day-to-day operations of an organization. This can involve giving feedback to employees on their performance, which can be difficult when dealing with certain personality types. This course may be useful for Operations Managers by providing them with the skills and knowledge needed to recognize and deal with different types of difficult personalities, which can help them to manage their operations more effectively.

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Recruiter

Recruiters are responsible for finding and hiring qualified candidates for open positions. This can involve giving feedback to candidates on their interview performance, which can be difficult when dealing with certain personality types. This course may be useful for Recruiters by providing them with the skills and knowledge needed to recognize and deal with different types of difficult personalities, helping them to find and hire the best candidates for their organizations.

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Reading list

We've selected 13 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Sharing Feedback with Difficult Personalities.

Difficult Conversations

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This widely acclaimed book focuses on having productive and assertive conversations, even when discussing sensitive topics with individuals with difficult personalities.

Sharing Feedback with Difficult Personalities

What's inside

Syllabus

Good to know

Save this course

Activities

Career center

Reading list

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