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Erin Bill
Para el fin de este proyecto, usted podrá crear una cuenta Google nueva, crear preguntas para una encuesta, diseñar la encuesta y revisar datos en Formularios Google y Hojas de cálculo Google.
No importa su industria—o sea mayoreo, servicios, cuidado de...
Read more
Para el fin de este proyecto, usted podrá crear una cuenta Google nueva, crear preguntas para una encuesta, diseñar la encuesta y revisar datos en Formularios Google y Hojas de cálculo Google.
No importa su industria—o sea mayoreo, servicios, cuidado de...
Read more
Para el fin de este proyecto, usted podrá crear una cuenta Google nueva, crear preguntas para una encuesta, diseñar la encuesta y revisar datos en Formularios Google y Hojas de cálculo Google.
No importa su industria—o sea mayoreo, servicios, cuidado de salud, etc.—tiene clientes. Y una de las maneras más efectivas de medir sus opiniones de su empresa es por medio de una encuesta. Las encuestas pueden revelar tendencias entre sus clientes y áreas débiles en su personal. Después de recopilar y revisar los datos, los pueden usar para priorizar tareas para corregir o mejorar los problemas que sus clientes han reportado. Las encuestas también dejan que usted use las sugerencias de sus clientes para mejorar o para crear nuevos productos o servicios.
Nota: Este curso es de mayor utilidad para estudiantes que residen en la región de América del Norte. Actualmente, estamos trabajando para proporcionar la misma experiencia en otras regiones.
Register for this course and see more details by visiting:
OpenCourser.com/course/kcln27/crear
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Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Helps learners measure customer opinions through surveys
Teaches a valuable skill set for businesses of all types
Uses Google Forms and Sheets, which are widely used tools
Results can be used to improve products and services
Taught by Erin Bill, an experienced instructor
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Reviews summary
Great course
This course teaches students to use Google Forms, Google Sheets, and surveys to better understand and serve their customers. Although the course is currently most useful for students in North America, the creators are working on broadening the course to benefit learners in other locales.
Many ways to apply
"Excelente el curso, muy practico"
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Crear encuestas con Formularios Google with these
activities:
Review customer service terminology
Show steps
Reviewing customer service terminology can ensure that you have a strong foundation in the language of customer service.
Browse courses on
Customer Service Skills
Show steps
Practice role-playing customer service scenarios
Show steps
Practicing role-playing customer service scenarios can help you develop your customer service skills and learn how to handle difficult customers.
Browse courses on
Customer Service Skills
Show steps
-
Find a partner to role-play with.
-
Choose a customer service scenario to practice.
-
Take turns playing the role of the customer and the customer service representative.
-
Debrief after each role-play.
Gather customer service resources
Show steps
Gathering customer service resources can help you access a variety of materials to support your learning and development.
Browse courses on
Customer Service
Show steps
-
Identify the types of customer service resources you need.
-
Search for customer service resources online and in libraries.
-
Organize your customer service resources.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Reference a customer service reference book
Show steps
Reviewing a customer service reference book can help reinforce key principles and provide real-world examples of how to deliver excellent customer service.
View
No Nonsense: Time Management: 50 Tips to Hack...
on Amazon
Show steps
-
Choose a reputable customer service reference book.
-
Read through the book, taking notes on key concepts.
-
Apply the concepts you've learned in your interactions with customers.
Design a customer service training program
Show steps
Designing a customer service training program can help you develop a deeper understanding of the principles of customer service and how to effectively train others to deliver excellent service.
Browse courses on
Employee Training
Show steps
-
Identify the objectives of the training program.
-
Develop the content of the training program.
-
Create training materials.
-
Deliver the training program.
-
Evaluate the effectiveness of the training program.
Write a blog post about customer service best practices
Show steps
Writing a blog post about customer service best practices can help you solidify your understanding of the key principles of customer service and share your knowledge with others.
Browse courses on
Customer Satisfaction
Show steps
-
Research the topic.
-
Choose a topic for your blog post.
-
Write a draft of your blog post.
-
Edit and proofread your blog post.
-
Publish your blog post.
Develop a customer service policy for a business
Show steps
Developing a customer service policy for a business can help you gain a deeper understanding of the principles of customer service and how to create a policy that meets the needs of the business and its customers.
Browse courses on
Customer Satisfaction
Show steps
-
Identify the objectives of the customer service policy.
-
Research industry best practices for customer service policies.
-
Draft the customer service policy.
-
Review and revise the customer service policy.
-
Implement the customer service policy.
Review customer service terminology
Show steps
Reviewing customer service terminology can ensure that you have a strong foundation in the language of customer service.
Browse courses on
Customer Service Skills
Show steps
Show steps
Show steps
Practice role-playing customer service scenarios
Show steps
Practicing role-playing customer service scenarios can help you develop your customer service skills and learn how to handle difficult customers.
Browse courses on
Customer Service Skills
Show steps
Show steps
Show steps
- Find a partner to role-play with.
- Choose a customer service scenario to practice.
- Take turns playing the role of the customer and the customer service representative.
- Debrief after each role-play.
Gather customer service resources
Show steps
Gathering customer service resources can help you access a variety of materials to support your learning and development.
Browse courses on
Customer Service
Show steps
Show steps
Show steps
- Identify the types of customer service resources you need.
- Search for customer service resources online and in libraries.
- Organize your customer service resources.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Reference a customer service reference book
Show steps
Reviewing a customer service reference book can help reinforce key principles and provide real-world examples of how to deliver excellent customer service.
View
No Nonsense: Time Management: 50 Tips to Hack...
on Amazon
Show steps
Show steps
Show steps
- Choose a reputable customer service reference book.
- Read through the book, taking notes on key concepts.
- Apply the concepts you've learned in your interactions with customers.
Design a customer service training program
Show steps
Designing a customer service training program can help you develop a deeper understanding of the principles of customer service and how to effectively train others to deliver excellent service.
Browse courses on
Employee Training
Show steps
Show steps
Show steps
- Identify the objectives of the training program.
- Develop the content of the training program.
- Create training materials.
- Deliver the training program.
- Evaluate the effectiveness of the training program.
Write a blog post about customer service best practices
Show steps
Writing a blog post about customer service best practices can help you solidify your understanding of the key principles of customer service and share your knowledge with others.
Browse courses on
Customer Satisfaction
Show steps
Show steps
Show steps
- Research the topic.
- Choose a topic for your blog post.
- Write a draft of your blog post.
- Edit and proofread your blog post.
- Publish your blog post.
Develop a customer service policy for a business
Show steps
Developing a customer service policy for a business can help you gain a deeper understanding of the principles of customer service and how to create a policy that meets the needs of the business and its customers.
Browse courses on
Customer Satisfaction
Show steps
Show steps
Show steps
- Identify the objectives of the customer service policy.
- Research industry best practices for customer service policies.
- Draft the customer service policy.
- Review and revise the customer service policy.
- Implement the customer service policy.
Career center
Learners who complete Crear encuestas con Formularios Google will develop knowledge and skills
that may be useful to these careers:
Market Research Analyst
Market Research Analyst
Market Research Analysts collect and analyze data about consumer behavior, market trends, and competitor activities. This course will help you build a foundation in survey design and data analysis, which are essential skills for Market Research Analysts. You will learn how to create effective surveys, collect accurate data, and interpret the results. This knowledge will help you gain valuable insights into consumer behavior and help businesses make informed decisions.
Survey Methodologist
Survey Methodologist
Survey Methodologists design and conduct surveys to collect data for research purposes. This course will provide you with a strong foundation in survey design and data collection. You will learn how to develop effective survey instruments, select appropriate sampling methods, and manage survey data. This knowledge will help you conduct rigorous surveys that produce valid and reliable results.
Data Analyst
Data Analyst
Data Analysts collect, analyze, and interpret data to help businesses make informed decisions. This course will help you build a foundation in data analysis, including survey data analysis. You will learn how to use statistical software to clean, analyze, and visualize data. This knowledge will help you identify trends, patterns, and insights from survey data.
Business Analyst
Business Analyst
Business Analysts help businesses improve their performance by identifying and solving problems. This course will help you develop skills in problem-solving, data analysis, and communication. You will learn how to use survey data to identify areas for improvement and develop solutions to address those areas.
Product Manager
Product Manager
Product Managers are responsible for the development and launch of new products or services. This course will help you build a foundation in market research and survey design. You will learn how to conduct surveys to gather customer feedback and use that feedback to inform product development. This knowledge will help you create products and services that meet the needs of the market.
Customer Success Manager
Customer Success Manager
Customer Success Managers are responsible for ensuring that customers are satisfied with a company's products or services. This course will help you develop skills in customer service, communication, and problem-solving. You will learn how to use survey data to identify customer needs and develop strategies to address those needs.
Marketing Manager
Marketing Manager
Marketing Managers are responsible for developing and executing marketing campaigns. This course will help you build a foundation in market research and survey design. You will learn how to conduct surveys to gather customer feedback and use that feedback to develop effective marketing campaigns.
Sales Manager
Sales Manager
Sales Managers are responsible for leading and managing sales teams. This course will help you develop skills in sales management, communication, and problem-solving. You will learn how to use survey data to identify customer needs and develop sales strategies to address those needs.
Operations Manager
Operations Manager
Operations Managers are responsible for overseeing the day-to-day operations of a business. This course will help you develop skills in operations management, problem-solving, and data analysis. You will learn how to use survey data to identify areas for improvement and develop strategies to address those areas.
Project Manager
Project Manager
Project Managers are responsible for planning and executing projects. This course will help you develop skills in project management, communication, and problem-solving. You will learn how to use survey data to gather feedback from stakeholders and use that feedback to improve project outcomes.
Financial Analyst
Financial Analyst
Financial Analysts provide financial advice to individuals and businesses. This course may be useful for building a foundation in data analysis, which can be helpful for understanding financial data and making sound investment decisions.
Human Resources Manager
Human Resources Manager
Human Resources Managers are responsible for managing the human resources of a business. This course may be useful for building a foundation in survey design and data analysis, which can be helpful for conducting employee surveys and gathering feedback on HR programs.
Public relations manager
Public relations manager
Public Relations Managers are responsible for managing the public relations of a business or organization. This course may be useful for building a foundation in survey design and data analysis, which can be helpful for conducting public opinion surveys and measuring the effectiveness of PR campaigns.
Software Engineer
Software Engineer
Software Engineers design, develop, and maintain software applications. This course may be useful for building a foundation in data analysis, which can be helpful for analyzing software performance and identifying areas for improvement.
Web Developer
Web Developer
Web Developers design and develop websites. This course may be useful for building a foundation in survey design, which can be helpful for gathering feedback on website design and functionality.
For more career information including salaries, visit:
OpenCourser.com/course/kcln27/crear
Reading list
We've selected 14 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Crear encuestas con Formularios Google.
Comprehensive guide to Google Forms. It covers everything from creating your first form to managing responses and analyzing data. It great resource for anyone who wants to learn more about using Google Forms.
Teaches you how to use Google Analytics to track website traffic and analyze data. It great resource for anyone who wants to learn more about using Google Analytics to improve their website.
Great resource for anyone who wants to learn more about the Lean Startup methodology. It provides a step-by-step guide to creating and validating a successful business.
Classic work on innovation. It discusses the challenges that large companies face when trying to innovate.
Save
Provides a framework for developing effective strategies. It great resource for anyone who wants to learn more about strategy.
Classic work on management. It provides advice on how to be an effective leader.
Save
Explores the science of habits. It provides insights into how we can change our habits and improve our lives.
Save
Explores the two systems of thinking: System 1, which is fast and intuitive, and System 2, which is slow and deliberative.
Provides a framework for personal development. It great resource for anyone who wants to improve their habits and become more effective.
Save
Provides advice on how to escape the 9-to-5 grind and live a more fulfilling life. It great resource for anyone who wants to achieve financial independence and freedom.
Provides insights into the habits and lifestyles of millionaires. It great resource for anyone who wants to learn more about how to build wealth.
Save
Provides advice on how to build wealth and achieve financial independence.
Provides advice on how to invest wisely and build long-term wealth.
Classic work on security analysis. It provides a detailed framework for evaluating stocks and bonds.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/kcln27/crear
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Time
2 hours
Via
Coursera
Institution
Coursera Project Network
Instructor
Erin Bill
Good to know
Helps learners measure customer opinions through surveys
Teaches a valuable skill set for businesses of all types
Uses Google Forms and Sheets, which are widely used tools
Results can be used to improve products and services
Taught by Erin Bill, an experienced instructor
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