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Customer-Centric IT Strategy

Now more than ever, corporations are investing heavily in IT. The quality of these investments affect the daily work of millions, yet it’s not uncommon to see industry surveys where the failure rates for IT projects is over 50%. It’s possible to do better and it’s possible to do so consistently. In this two-week course, we’ll step through major challenges within corporate IT and how to address them with the disciplined use of design thinking, Lean Startup, and agile as a team framework. By the end of this course, developed at the Darden School of Business at the University of Virginia and taught by top-ranked faculty, you’ll be able to: Use the Business Model Canvas to focus your company strategy and facilitate buy-in from stakeholders Translate your work on the Canvas to specific charters in IT Rapidly prototype strategically-aligned processes for implementation within your IT infrastructure Please Note: This is a short-form course, two weeks in duration.

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University of Virginia

Rating 4.5 based on 23 ratings
Length 3 weeks
Effort 2 weeks of study, 1-2 hours/week
Starts Jun 29 (last week)
Cost $49
From University of Virginia via Coursera
Instructor Alex Cowan
Download Videos On all desktop and mobile devices
Language English
Subjects Business IT & Networking
Tags Business Business Essentials Information Technology Support And Operations

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What people are saying

According to other learners, here's what you need to know

first impression itself in one review

Very deceptive course name... Just started this course and amazed by the First impression itself!!

good clear lectures in one review

Good clear lectures, the test could be more challenging.

got different insights in one review

Highly insightful and relevant content presented so well ,Meaningful quiz and questions enrich the learning experience Got different insights about processes.

process improvement chain in one review

However overall its a good platform to understand key IT metrics and Process improvement chain to help better plan IT Strategy for your firm.

being customer centric in one review

simple and easy to digest A great course that focuses on the importance of being customer centric when developing IT solutions.

content presented so in one review

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Coursera

&

University of Virginia

Rating 4.5 based on 23 ratings
Length 3 weeks
Effort 2 weeks of study, 1-2 hours/week
Starts Jun 29 (last week)
Cost $49
From University of Virginia via Coursera
Instructor Alex Cowan
Download Videos On all desktop and mobile devices
Language English
Subjects Business IT & Networking
Tags Business Business Essentials Information Technology Support And Operations

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