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Consent, Compliance, and the Impact on Customer Experience

Big Data LDN 2019 | Consent, Compliance, and the Impact on Customer Experience | David Ellis

Customers today have more choice than ever. To stay competitive, businesses need to adopt a customer centric approach. This session explores how businesses can capitalize on providing a great customer experience and the privacy regulations impacting this.

This course is no longer available. Find a similar course by searching these:

customer experience gdpr compliance privacy regulations data protection consent management customer engagement

What's inside

Syllabus

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Teaches how to leverage privacy regulations for great customer experience

Taught by industry expert David Ellis

Teaches compliance regulations that impact customer experience

Covers consent and compliance regulations that may not be known

May help learners with better understanding of privacy regulations and their impact

Taught by Big Data LDN, who are recognized experts in data privacy

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Activities

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Career center

Learners who complete Consent, Compliance, and the Impact on Customer Experience will develop knowledge and skills that may be useful to these careers:

Product Manager

A Product Manager is responsible for managing a product from concept and inception, to the delivery of the finished product. As part of product management, it is necessary to think about consent and regulation from the beginning of a product's lifecycle. These crucial considerations will help build a product that is customer centric, which helps to drive growth, revenue, and retention. This course can help Product Managers develop the skills needed to help guide product development and inspire their team to create the best product possible.

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Marketing Manager

Marketing Managers help to drive growth by increasing awareness of a product or service. As a Marketing Manager, it is critical to understand the needs of the customer, their behavior, and how they interact with your product or service. Marketing requires a customer centric approach, and having an understanding of compliance is also crucial to building and executing effective marketing strategies. This course can help Marketing Managers understand the customer and regulation, so that their campaigns can be effective, efficient, and successful.

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Customer Success Manager

Customer Success Managers are responsible for helping customers achieve their goals with a product or service. It is important for the Customer Success Manager to have a deep understanding of the customer experience. Understanding consent and compliance as it relates to the customer experience can help the Customer Success Manager to guide their customers toward a successful outcome. This course can provide Customer Success Managers with the knowledge they need to step into a leadership role and drive success for their customers.

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Data Analyst

Data Analysts help to turn data into actionable insights. Data Analysis often provides critical information for customer centricity, as it can provide insights into customer behavior and needs. By understanding consent and compliance as it relates to customer experience, the Data Analyst can provide more insightful information to decision makers in the business. This course can help Data Analysts understand how to manage data in a compliant way that also drives a customer centric approach.

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Privacy Officer

Privacy Officers are responsible for developing and implementing privacy policies and procedures. It is important for a Privacy Officer to have a deep understanding of consent and compliance. This course can provide Privacy Officers with the knowledge they need to be successful in their role and help their organization stay compliant.

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Legal Counsel

Legal Counsel provides legal advice to businesses and individuals. It is important for Legal Counsel to have a deep understanding of consent and compliance. This course can provide Legal Counsel with the knowledge they need to be successful in their role and help their clients stay compliant.

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Compliance Officer

Compliance Officers are responsible for ensuring that a business complies with all applicable laws and regulations. It is important for a Compliance Officer to have a deep understanding of consent and compliance. This course can provide Compliance Officers with the knowledge they need to be successful in their role and help their organization stay compliant.

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Information Security Analyst

Information Security Analysts are responsible for protecting an organization's information systems from cyberattacks. It is important for an Information Security Analyst to have a deep understanding of consent and compliance, as this is a key component of cybersecurity. This course can provide Information Security Analysts with the knowledge they need to be successful in their role and help their organization stay secure.

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Information Architect

Information Architects design and maintain the structure of an organization's information systems. It is important for an Information Architect to have a deep understanding of consent and compliance. This course can provide Information Architects with the knowledge they need to be successful in their role and help their organization stay compliant.

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Security Consultant

Security Consultants help organizations to improve their security posture. It is important for a Security Consultant to have a deep understanding of consent and compliance. This course can provide Security Consultants with the knowledge they need to be successful in their role and help their clients stay compliant.

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Software Engineer

Software Engineers design, develop, and maintain software systems. It is important for a Software Engineer to have a basic understanding of consent and compliance as it relates to software development. This course can provide Software Engineers with the knowledge they need to be successful in their role and help their organization stay compliant.

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IT Manager

IT Managers are responsible for planning, implementing, and managing an organization's IT systems. It is important for an IT Manager to have a basic understanding of consent and compliance. This course can provide IT Managers with the knowledge they need to be successful in their role and help their organization stay compliant.

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Network Administrator

Network Administrators are responsible for managing an organization's computer networks. It is important for a Network Administrator to have a basic understanding of consent and compliance. This course can provide Network Administrators with the knowledge they need to be successful in their role and help their organization stay compliant.

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Web Developer

Web Developers design and develop websites. It is important for a Web Developer to have a basic understanding of consent and compliance as it relates to website development. This course can provide Web Developers with the knowledge they need to be successful in their role and help their organization stay compliant.

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Database Administrator

Database Administrators are responsible for managing an organization's databases. It is important for a Database Administrator to have a basic understanding of consent and compliance. This course can provide Database Administrators with the knowledge they need to be successful in their role and help their organization stay compliant.

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