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Embedding Intelligence into the Heart of Customer Operations

Big Data LDN 2019 | Embedding Intelligence into the Heart of Customer Operations – Stories from Companies Who Dared to Be Different | John Spooner

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customer experience optimization data-driven customer service big data analytics for customer engagement embedding intelligence into customer operations machine learning in customer service customer journey mapping

What's inside

Syllabus

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Teaches how to drive innovation and bring about meaningful change

Taught by Big Data LDN, who have a strong reputation for their focus on data-driven transformation

Develops understanding of data-driven strategies and customer engagement

Suitable for business professionals looking to bring about customer transformation

Covers real-world examples of successful customer-centric strategies

Requires industry-level experience to fully engage with course content

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Career center

Learners who complete Embedding Intelligence into the Heart of Customer Operations will develop knowledge and skills that may be useful to these careers:

Data Scientist

Data Scientists use scientific methods, processes, algorithms, and systems to extract knowledge and insights from data in various forms, both structured and unstructured. This course may be helpful in developing the skills needed to embed intelligence into customer operations. The course provides an overview of the techniques and tools used to analyze data. This knowledge can be applied to a variety of business problems.

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User Experience (UX) Designer

User Experience (UX) Designers design and evaluate the user experience of products and services. This course may be helpful in developing the skills needed to embed intelligence into customer operations. The course provides an overview of the techniques and tools used to analyze customer data. This knowledge can be applied to a variety of UX design projects.

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Operations Manager

Operations Managers are responsible for planning, executing, and controlling operations to achieve business goals. This course may be helpful in developing the skills needed to embed intelligence into customer operations. The course provides an overview of the techniques and tools used to analyze customer data. This knowledge can be applied to a variety of operations management initiatives, such as process improvement and cost reduction.

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Customer Success Manager

Customer Success Managers work with customers to ensure that they are successful in using a company's products or services. This course may be helpful in developing the skills needed to embed intelligence into customer operations. The course provides an overview of the techniques and tools used to analyze customer data. This knowledge can be applied to a variety of customer success initiatives, such as churn reduction and customer satisfaction improvement.

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Solutions Architect

Solutions Architects design and implement technical solutions to meet business needs. This course may be helpful in developing the skills needed to embed intelligence into customer operations. The course provides an overview of the techniques and tools used to analyze customer data. This knowledge can be applied to a variety of solution design and implementation projects.

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Product Manager

Product Managers are responsible for the development and launch of new products or services. This course may be helpful in developing the skills needed to embed intelligence into customer operations. The course provides an overview of the techniques and tools used to analyze customer data. This knowledge can be applied to a variety of product development initiatives, such as product planning and roadmap development.

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Marketing Manager

Marketing Managers are responsible for planning and executing marketing campaigns. This course may be helpful in developing the skills needed to embed intelligence into customer operations. The course provides an overview of the techniques and tools used to analyze customer data. This knowledge can be applied to a variety of marketing initiatives, such as campaign planning and optimization.

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Data Analyst

Data Analysts collect, clean, and analyze data to identify trends and patterns. This course may be helpful in developing the skills needed to embed intelligence into customer operations. The course provides an overview of the techniques and tools used to analyze data. This knowledge can be applied to a variety of business problems, including customer churn, fraud detection, and product development.

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Systems Analyst

Systems Analysts study business processes and design and implement computer systems to solve business problems. This course may be helpful in developing the skills needed to embed intelligence into customer operations. The course provides an overview of the techniques and tools used to analyze customer data. This knowledge can be applied to a variety of systems analysis and design projects.

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Marketing Analyst

Marketing Analysts use data to understand customer behavior and trends. This course may be helpful in developing the skills needed to embed intelligence into customer operations. The course provides an overview of the techniques and tools used to analyze data. This knowledge can be applied to a variety of marketing initiatives, such as campaign planning and optimization.

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Data Engineer

Data Engineers design, build, and maintain data pipelines and infrastructure. This course may be useful in developing some of the technical skills needed to embed intelligence into customer operations. The course provides an overview of the techniques and tools used to manage data. This knowledge can be applied to a variety of data engineering projects, such as data integration and data warehousing.

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Sales Manager

Sales Managers are responsible for leading and motivating sales teams. This course may be helpful in developing the skills needed to embed intelligence into customer operations. The course provides an overview of the techniques and tools used to analyze customer data. This knowledge can be applied to a variety of sales initiatives, such as lead generation and conversion.

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Project Manager

Project Managers are responsible for planning, executing, and closing projects. This course may be helpful in developing the skills needed to embed intelligence into customer operations. The course provides an overview of the techniques and tools used to manage projects. This knowledge can be applied to a variety of projects, including customer onboarding and implementation.

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Business Analyst

A Business Analyst designs solutions to complex business problems by studying business needs and processes to model and analyze them. This course may be helpful in understanding the process of embedding intelligence into customer operations. This is a key skill for Business Analysts who need to be able to identify and solve problems in order to improve efficiency and effectiveness.

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Technical Analyst

Technical Analysts use technical analysis to identify trading opportunities in financial markets. This course may be helpful in developing the skills needed to embed intelligence into customer operations. The course provides an overview of the techniques and tools used to analyze data. This knowledge can be applied to a variety of technical analysis projects.

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