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Relationship Management

To be a successful engineer, you must work and play well with others. This course focuses on developing the skills you will need to build and sustain professional relationships and networks. Learn to coach and mentor others, manage conflict and build power and influence in the workplace.

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What's inside

Syllabus

Welcome

Communication

Learn to give and receive feedback, actively listen, provide supportive communication and how to coach and counsel your team members.

Building Power and Influence

Managing Conflict

Managing Conflict: Lesson Choices

Choice 1: Engineer Interview | Choice 2: Movie Review

Conducting Effective Meetings

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Develops interpersonal skills including communicating, building trust, and resolving conflict necessary for collaborative work environments

Taught by David Van Kleeck, a recognized expert in engineering management and leadership development

Useful for personal growth and development

Examines a diverse range of topics from communication to building power and influence, providing a well-rounded perspective

Provides opportunities to apply learning through class discussions, exercises, and assignments

Suitable for engineers seeking to enhance their interpersonal and leadership skills

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Reviews summary

Relationship management: strong reviews

Learners say that Relationship Management is a great course that includes helpful content for improving relationship management skills. Students appreciate that the instructor is knowledgeable in the subject matter and presents the content in an organized way. Many reviews mention that they learned a lot about maintaining relationships, communicating, and leading teams. Tips on conflict resolution, feedback mechanisms, and conducting meetings are especially highly praised by students. While one student mentioned that there was an issue with peer review assignments, most reviews indicate that Relationship Management is a valuable course for anyone looking to improve their relationship management skills.

Knowledgeable and organized

"The facilitator showed good understanding of the subject matter and was organized through his presentation."

"David is a great coach and a humble engineering leader. Thoroughly enjoyed the course and learnt a lot."

Practical skills for workplace

"Very helpful and inspiring. Good practical tools to improve leadership skills."

"An excellent course providing a thorough overview of managing relationships with colleagues in the workplace."

Valuable, practical info

"Excellent course, very good teacher!"

"One of the best courses in Coursera."

"I really enjoy the course and thanks to the professor who taught the course."

Concerns about assignment quality

"I was highly disappointed at the quality of assignments coming for peer review."

"The structure of the course needs a change to discourage unethical practice of submitting bogus files in the names of assignments."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Relationship Management with these activities:

Consolidate Course Resources

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Improve organization and retention by consolidating all course materials, including notes, assignments, and resources, into a single, accessible location.

Browse courses on Study Skills

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Gather all relevant course materials from lectures, readings, and discussions.
Organize materials into a structured and logical system.
Create a central repository or digital folder to store all consolidated materials.

Active Listening Exercises

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Enhance communication skills by practicing active listening techniques, which are crucial for building strong relationships and managing conflicts effectively.

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Find a partner for active listening exercises.
Take turns speaking and listening, practicing summarizing, paraphrasing, and asking clarifying questions.

Review 'Getting to Yes: Negotiating Agreement Without Giving In' by Roger Fisher and William Ury

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Develop foundational knowledge and skills in negotiation and conflict resolution, which are essential for building and sustaining professional relationships.

View Getting to Yes: Negotiating Agreement Without... on Amazon

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Read the book and take notes on key concepts and strategies.
Identify and analyze real-world negotiation scenarios.
Practice applying negotiation techniques in role-playing exercises.

Five other activities

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Online Conflict Management Training

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Gain additional insights and practical tools for managing conflicts effectively through online tutorials, enhancing your ability to navigate and resolve workplace disputes.

Browse courses on Conflict Resolution

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Explore online platforms or websites that offer conflict management training.
Choose a reputable course or tutorial that aligns with your learning goals.
Complete the training and apply the techniques in real-world situations.

Networking at Industry Events

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Expand your professional network by attending industry events, connecting with professionals, and exchanging insights and experiences.

Browse courses on Networking

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Identify and research industry events relevant to your field of interest.
Prepare an elevator pitch and practice networking skills.
Attend the event, actively engage with attendees, and exchange contact information.

Organize a Team-Building Event

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Develop practical experience in planning and executing team-building activities, fostering collaboration and strengthening professional networks.

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Identify team members and gather input on their interests and preferences.
Research and select appropriate activities that align with the team's goals.
Plan and organize the event, including logistics, materials, and timelines.
Facilitate the event and encourage active participation.
Evaluate the event and gather feedback from participants.

Attend a Professional Development Workshop

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Gain practical skills and knowledge by attending a professional development workshop that aligns with the course content, enhancing your ability to apply concepts in the workplace.

Browse courses on Professional Development

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Research and identify relevant professional development workshops.
Register for a workshop that meets your learning objectives.
Actively participate in the workshop and engage with experts and peers.

Mentor Junior Engineers

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Enhance your leadership skills and contribute to the professional growth of others by mentoring junior engineers, fostering their development and building strong relationships.

Browse courses on Mentoring

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Identify opportunities to mentor junior engineers within your organization or professional network.
Establish clear goals and expectations for the mentoring relationship.
Provide guidance, support, and feedback on a regular basis.
Track progress and make adjustments as needed.

Career center

Learners who complete Relationship Management will develop knowledge and skills that may be useful to these careers:

Consultant

Consultants provide expert advice to businesses and organizations on a variety of topics, including strategy, operations, and human resources. The skills you will learn in this course, such as building relationships, managing conflict, and coaching and mentoring others, are essential for success in consulting. This course can help you develop the skills you need to be an effective consultant and build a successful career in this field.

See salaries and explore the career path for Consultant

Manager

Managers are responsible for leading and motivating teams of employees to achieve organizational goals. The skills you will learn in this course, such as communication, conflict management, and building power and influence, are essential for success in management. This course can help you develop the skills you need to be an effective manager and build a successful career in this field.

See salaries and explore the career path for Manager

Human Resources Manager

Human resources managers are responsible for managing the human capital of an organization. The skills you will learn in this course, such as coaching and counseling, managing conflict, and building relationships, are essential for success in human resources management. This course can help you develop the skills you need to be an effective human resources manager and build a successful career in this field.

See salaries and explore the career path for Human Resources Manager

Project Manager

Project managers are responsible for planning, executing, and completing projects on time and within budget. The skills you will learn in this course, such as communication, conflict management, and building relationships, are essential for success in project management. This course can help you develop the skills you need to be an effective project manager and build a successful career in this field.

See salaries and explore the career path for Project Manager

Sales Manager

Sales managers are responsible for leading and motivating sales teams to achieve sales goals. The skills you will learn in this course, such as communication, conflict management, and building power and influence, are essential for success in sales management. This course can help you develop the skills you need to be an effective sales manager and build a successful career in this field.

See salaries and explore the career path for Sales Manager

Customer Success Manager

Customer success managers are responsible for ensuring that customers are satisfied with a company's products or services. The skills you will learn in this course, such as communication, conflict management, and building relationships, are essential for success in customer success management. This course can help you develop the skills you need to be an effective customer success manager and build a successful career in this field.

See salaries and explore the career path for Customer Success Manager

Account Executive

Account executives are responsible for managing relationships with key customers. The skills you will learn in this course, such as communication, conflict management, and building power and influence, are essential for success in account management. This course can help you develop the skills you need to be an effective account executive and build a successful career in this field.

See salaries and explore the career path for Account Executive

Business Development Manager

Business development managers are responsible for identifying and developing new business opportunities. The skills you will learn in this course, such as communication, conflict management, and building relationships, are essential for success in business development. This course can help you develop the skills you need to be an effective business development manager and build a successful career in this field.

See salaries and explore the career path for Business Development Manager

Marketing Manager

Marketing managers are responsible for developing and executing marketing campaigns. The skills you will learn in this course, such as communication, conflict management, and building relationships, are essential for success in marketing management. This course can help you develop the skills you need to be an effective marketing manager and build a successful career in this field.

See salaries and explore the career path for Marketing Manager

Public relations manager

Public relations managers are responsible for managing the public image of an organization. The skills you will learn in this course, such as communication, conflict management, and building relationships, are essential for success in public relations management. This course can help you develop the skills you need to be an effective public relations manager and build a successful career in this field.

See salaries and explore the career path for Public relations manager

Event Planner

Event planners are responsible for planning and executing events. The skills you will learn in this course, such as communication, conflict management, and building relationships, are essential for success in event planning. This course can help you develop the skills you need to be an effective event planner and build a successful career in this field.

See salaries and explore the career path for Event Planner

Fundraiser

Fundraisers are responsible for raising money for non-profit organizations. The skills you will learn in this course, such as communication, conflict management, and building relationships, are essential for success in fundraising. This course can help you develop the skills you need to be an effective fundraiser and build a successful career in this field.

See salaries and explore the career path for Fundraiser

Grant Writer

Grant writers are responsible for writing grant proposals to secure funding for non-profit organizations. The skills you will learn in this course, such as communication, conflict management, and building relationships, are essential for success in grant writing. This course can help you develop the skills you need to be an effective grant writer and build a successful career in this field.

See salaries and explore the career path for Grant Writer

Nonprofit Manager

Nonprofit managers are responsible for managing the operations of non-profit organizations. The skills you will learn in this course, such as communication, conflict management, and building relationships, are essential for success in nonprofit management. This course can help you develop the skills you need to be an effective nonprofit manager and build a successful career in this field.

See salaries and explore the career path for Nonprofit Manager

Social Worker

Social workers provide support and services to individuals and families who are facing challenges. The skills you will learn in this course, such as communication, conflict management, and building relationships, are essential for success in social work. This course can help you develop the skills you need to be an effective social worker and build a successful career in this field.

See salaries and explore the career path for Social Worker

Reading list

We've selected 14 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Relationship Management .

Crucial Influence, Third Edition: Leadership Skills...

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Offers a practical framework for having difficult conversations in a productive and respectful manner. It provides techniques for managing emotions, staying focused on the issue, and finding mutually acceptable solutions.

Relationship Management

What's inside

Syllabus

Good to know

Save this course

Reviews summary

Relationship management: strong reviews

Activities

Career center

Reading list

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