Sorry, this page is no longer available

We may earn an affiliate commission when you visit our partners.

Demonstrating the Business Value of Power Virtual Agents (PL-900)

Microsoft Power Virtual Agents enables anyone to create powerful chatbots using a guided, no-code graphical interface. This course covers the fundamentals of Microsoft Power Virtual Agents!

Power Virtual Agents empowers teams to easily create powerful bots using a guided, no-code graphical interface without the need for data scientists or developers. In this course, Demonstrate the business value of Power Virtual Agents (PL-900), you’ll learn to describe and demonstrate the value of Power Virtual Agents. First, you’ll explore what Power Virtual agents are and what business challenges they solve. Next, you’ll discover how to create a basic bot using Power Virtual Agents. Finally, you’ll learn how to publish and monitor your bot. When you’re finished with this course, you’ll have the skills and knowledge of Power Virtual Agents needed to demonstrate business value of Power Virtual Agents and create your own bots.

This course is no longer available. Find something similar by browsing:

Microsoft Power Virtual Agents Chatbots Business Value No-Code Development Customer Service Automation Guided User Interface

What's inside

Syllabus

Course Overview

The Basics of Power Virtual Agents

Creating a Power Virtual Agents Bot

Publishing & Monitoring a Power Virtual Agents Bot

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Develops business value of Power Virtual Agent, which is a skill for managing bots

Owned by Microsoft, who are established in the software industry

Taught by Vlad Catrinescu, who are not well known for their work in this domain

Save this course

Create your own learning path. Save this course to your list so you can find it easily later.

Save

Reviews summary

Power virtual agents: business essentials

According to learners, this course provides a clear and concise introduction to Microsoft Power Virtual Agents, particularly highlighting its business value and no-code capabilities. The lectures are frequently described as well-structured and accessible, making complex concepts understandable for beginners. Many students praise the practical demonstrations and hands-on activities for effectively solidifying their understanding of creating, publishing, and monitoring bots. While offering a solid foundation, some reviews indicate it serves primarily as a starting point for those seeking more advanced or in-depth knowledge of Power Virtual Agents.

Best used as a foundation for broader Power Platform learning.

"This course serves as an excellent stepping stone for understanding the broader Power Platform ecosystem."

"To truly master PVA, I know I'll need to combine this knowledge with other related courses."

"It prepares you well for the PL-900 exam concepts, but further practice is advisable."

Ideal for those new to Power Platform or chatbot development.

"As someone completely new to Power Virtual Agents, I found this course incredibly easy to follow."

"It's a fantastic starting point for anyone looking to enter the low-code bot development space."

"I appreciated that it didn't assume prior knowledge of the Power Platform, which was perfect for me."

Effectively highlights how PVA can solve real-world business problems.

"This course excelled at demonstrating the tangible business benefits of implementing Power Virtual Agents."

"I now understand how to articulate the ROI of using these bots within my organization."

"The focus on business value rather than just technical steps made this course highly valuable for my role."

Hands-on labs and demos effectively illustrate bot creation.

"The step-by-step demonstrations for building a bot were incredibly helpful and practical."

"I particularly enjoyed the labs; they allowed me to immediately apply what was taught and see results."

"The practical examples truly brought the concepts to life, showing exactly how to use PVA in real scenarios."

Provides a strong, easily understandable foundation for PVA.

"The instructor explained complex topics in a very simple and easy-to-digest manner, making it great for beginners."

"I found the content clear and straightforward, giving me a solid understanding of Power Virtual Agents basics."

"This course is perfect for grasping the fundamentals; it doesn't overwhelm you with too much detail at once."

Provides an overview, but limited depth for advanced users.

"While excellent for an introduction, I would have liked to see more advanced topics or complex integrations covered."

"It's a great initial look, but for in-depth development, one would need to seek further resources."

"I felt it skimmed over some areas that I hoped would be explored in more detail."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Demonstrating the Business Value of Power Virtual Agents (PL-900) with these activities:

Review the Basics of Power Virtual Agents

Show steps

Brush up on the fundamental concepts of Power Virtual Agents to set a strong foundation for this course.

Browse courses on Power Virtual Agents

Show steps

Revisit documentation or online resources to recap the basics of chatbots and their applications.
Explore case studies or examples of successful Power Virtual Agents implementations.

Review Fundamentals of Chatbots

Show steps

Brush up on the basic principles and concepts of chatbots to strengthen your understanding of the course material.

Browse courses on Conversational AI

Show steps

Read articles and blog posts about chatbot basics.
Watch videos and tutorials on chatbot fundamentals.

Participate in a Peer-Led Power Virtual Agents Study Group

Show steps

Engage with fellow learners to exchange knowledge, discuss concepts, and work on projects together, fostering a supportive and collaborative environment.

Show steps

Join or create a study group.
Meet regularly to discuss course material, share ideas, and collaborate on projects.

Two other activities

Expand to see all activities and additional details

Show all five activities

Create a Basic Power Virtual Agent Bot

Show steps

Gain hands-on experience by building a simple Power Virtual Agent bot, reinforcing your understanding of the bot creation process.

Browse courses on Bot Development

Show steps

Follow a guided tutorial to create a basic Power Virtual Agent bot with essential features.
Experiment with different options and settings to customize the bot's behavior.
Test the bot's functionality and identify areas for improvement.

Mentor Junior Developers in Power Virtual Agent Development

Show steps

Reinforce your understanding and contribute to the community by mentoring junior developers in Power Virtual Agent development.

Browse courses on Knowledge Sharing

Show steps

Seek opportunities to guide and support individuals who are new to Power Virtual Agent development.
Share your knowledge and expertise to empower junior developers.
Provide feedback and encouragement to foster their growth and development.

Career center

Learners who complete Demonstrating the Business Value of Power Virtual Agents (PL-900) will develop knowledge and skills that may be useful to these careers:

Business Intelligence Analyst

Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Business Intelligence Analysts can use Power Virtual Agents to create chatbots that can provide customer service, answer questions, and resolve issues. By enhancing the organization's capabilities with such tools, Business Intelligence Analysts can help the organization optimize and improve customer service related operations.

See salaries and explore the career path for Business Intelligence Analyst

Data Scientist

Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Data Scientists can use Power Virtual Agents to create chatbots that can collect data, analyze data, and provide insights. This course may be useful for Data Scientists who want to learn how to use Power Virtual Agents to automate data collection and analysis tasks.

See salaries and explore the career path for Data Scientist

Operations Research Analyst

Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Operations Research Analysts can use Power Virtual Agents to create chatbots that can simulate and optimize business processes. This course may be useful for Operations Research Analysts who want to learn how to use Power Virtual Agents to improve business efficiency.

See salaries and explore the career path for Operations Research Analyst

Marketing Manager

Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Marketing Managers can use Power Virtual Agents to create chatbots that can engage with customers, answer questions, and generate leads. This course may be useful for Marketing Managers who want to learn how to use Power Virtual Agents to improve marketing campaigns.

See salaries and explore the career path for Marketing Manager

Product Manager

Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Product Managers can use Power Virtual Agents to create chatbots that can help customers learn about products, provide support, and collect feedback. This course may be useful for Product Managers who want to learn how to use Power Virtual Agents to improve the customer experience.

See salaries and explore the career path for Product Manager

Sales Manager

Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Sales Managers can use Power Virtual Agents to create chatbots that can answer questions, book appointments, and close deals. This course may be useful for Sales Managers who want to learn how to use Power Virtual Agents to improve sales performance.

See salaries and explore the career path for Sales Manager

Customer Service Manager

Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Customer Service Managers can use Power Virtual Agents to create chatbots that can provide customer support, resolve issues, and improve customer satisfaction. This course may be useful for Customer Service Managers who want to learn how to use Power Virtual Agents to improve customer service operations.

See salaries and explore the career path for Customer Service Manager

IT Manager

Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. IT Managers can use Power Virtual Agents to create chatbots that can provide IT support, troubleshoot issues, and automate tasks. This course may be useful for IT Managers who want to learn how to use Power Virtual Agents to improve IT operations.

See salaries and explore the career path for IT Manager

Project Manager

Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Project Managers can use Power Virtual Agents to create chatbots that can track project progress, provide updates, and manage tasks. This course may be useful for Project Managers who want to learn how to use Power Virtual Agents to improve project management.

See salaries and explore the career path for Project Manager

Business Analyst

Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Business Analysts can use Power Virtual Agents to create chatbots that can gather data, analyze data, and provide insights. This course may be useful for Business Analysts who want to learn how to use Power Virtual Agents to improve business processes.

See salaries and explore the career path for Business Analyst

Quality Assurance Analyst

Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Quality Assurance Analysts can use Power Virtual Agents to create chatbots that can test software, find bugs, and improve quality. This course may be useful for Quality Assurance Analysts who want to learn how to use Power Virtual Agents to improve software quality.

See salaries and explore the career path for Quality Assurance Analyst

Software Developer

Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Software Developers can use Power Virtual Agents to create chatbots that can automate tasks, integrate with other systems, and provide a better user experience. This course may be useful for Software Developers who want to learn how to use Power Virtual Agents to improve software development.

See salaries and explore the career path for Software Developer

Data Analyst

Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Data Analysts can use Power Virtual Agents to create chatbots that can collect data, analyze data, and provide insights. This course may be useful for Data Analysts who want to learn how to use Power Virtual Agents to improve data analysis.

See salaries and explore the career path for Data Analyst

Machine Learning Engineer

Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Machine Learning Engineers can use Power Virtual Agents to create chatbots that can learn from data, make predictions, and improve over time. This course may be useful for Machine Learning Engineers who want to learn how to use Power Virtual Agents to develop and deploy machine learning models.

See salaries and explore the career path for Machine Learning Engineer

Technical Writer

Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Technical Writers can use Power Virtual Agents to create chatbots that can provide documentation, answer questions, and help users learn about products and services. This course may be useful for Technical Writers who want to learn how to use Power Virtual Agents to improve documentation and user support.

See salaries and explore the career path for Technical Writer

Reading list

We've selected six books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Demonstrating the Business Value of Power Virtual Agents (PL-900).