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Demonstrating the Business Value of Power Virtual Agents (PL-900)

Vlad Catrinescu

Microsoft Power Virtual Agents enables anyone to create powerful chatbots using a guided, no-code graphical interface. This course covers the fundamentals of Microsoft Power Virtual Agents!

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Microsoft Power Virtual Agents enables anyone to create powerful chatbots using a guided, no-code graphical interface. This course covers the fundamentals of Microsoft Power Virtual Agents!

Power Virtual Agents empowers teams to easily create powerful bots using a guided, no-code graphical interface without the need for data scientists or developers. In this course, Demonstrate the business value of Power Virtual Agents (PL-900), you’ll learn to describe and demonstrate the value of Power Virtual Agents. First, you’ll explore what Power Virtual agents are and what business challenges they solve. Next, you’ll discover how to create a basic bot using Power Virtual Agents. Finally, you’ll learn how to publish and monitor your bot. When you’re finished with this course, you’ll have the skills and knowledge of Power Virtual Agents needed to demonstrate business value of Power Virtual Agents and create your own bots.

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What's inside

Syllabus

Course Overview
The Basics of Power Virtual Agents
Creating a Power Virtual Agents Bot
Publishing & Monitoring a Power Virtual Agents Bot
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Course Conclusion

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Develops business value of Power Virtual Agent, which is a skill for managing bots
Owned by Microsoft, who are established in the software industry
Taught by Vlad Catrinescu, who are not well known for their work in this domain

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Demonstrating the Business Value of Power Virtual Agents (PL-900) with these activities:
Review the Basics of Power Virtual Agents
Brush up on the fundamental concepts of Power Virtual Agents to set a strong foundation for this course.
Browse courses on Power Virtual Agents
Show steps
  • Revisit documentation or online resources to recap the basics of chatbots and their applications.
  • Explore case studies or examples of successful Power Virtual Agents implementations.
Review Fundamentals of Chatbots
Brush up on the basic principles and concepts of chatbots to strengthen your understanding of the course material.
Browse courses on Conversational AI
Show steps
  • Read articles and blog posts about chatbot basics.
  • Watch videos and tutorials on chatbot fundamentals.
Participate in a Peer-Led Power Virtual Agents Study Group
Engage with fellow learners to exchange knowledge, discuss concepts, and work on projects together, fostering a supportive and collaborative environment.
Show steps
  • Join or create a study group.
  • Meet regularly to discuss course material, share ideas, and collaborate on projects.
Two other activities
Expand to see all activities and additional details
Show all five activities
Create a Basic Power Virtual Agent Bot
Gain hands-on experience by building a simple Power Virtual Agent bot, reinforcing your understanding of the bot creation process.
Browse courses on Bot Development
Show steps
  • Follow a guided tutorial to create a basic Power Virtual Agent bot with essential features.
  • Experiment with different options and settings to customize the bot's behavior.
  • Test the bot's functionality and identify areas for improvement.
Mentor Junior Developers in Power Virtual Agent Development
Reinforce your understanding and contribute to the community by mentoring junior developers in Power Virtual Agent development.
Browse courses on Knowledge Sharing
Show steps
  • Seek opportunities to guide and support individuals who are new to Power Virtual Agent development.
  • Share your knowledge and expertise to empower junior developers.
  • Provide feedback and encouragement to foster their growth and development.

Career center

Learners who complete Demonstrating the Business Value of Power Virtual Agents (PL-900) will develop knowledge and skills that may be useful to these careers:
Business Intelligence Analyst
Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Business Intelligence Analysts can use Power Virtual Agents to create chatbots that can provide customer service, answer questions, and resolve issues. By enhancing the organization's capabilities with such tools, Business Intelligence Analysts can help the organization optimize and improve customer service related operations.
See salaries and explore the career path for Business Intelligence Analyst
Project Manager
Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Project Managers can use Power Virtual Agents to create chatbots that can track project progress, provide updates, and manage tasks. This course may be useful for Project Managers who want to learn how to use Power Virtual Agents to improve project management.
See salaries and explore the career path for Project Manager
Sales Manager
Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Sales Managers can use Power Virtual Agents to create chatbots that can answer questions, book appointments, and close deals. This course may be useful for Sales Managers who want to learn how to use Power Virtual Agents to improve sales performance.
See salaries and explore the career path for Sales Manager
Data Scientist
Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Data Scientists can use Power Virtual Agents to create chatbots that can collect data, analyze data, and provide insights. This course may be useful for Data Scientists who want to learn how to use Power Virtual Agents to automate data collection and analysis tasks.
See salaries and explore the career path for Data Scientist
Machine Learning Engineer
Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Machine Learning Engineers can use Power Virtual Agents to create chatbots that can learn from data, make predictions, and improve over time. This course may be useful for Machine Learning Engineers who want to learn how to use Power Virtual Agents to develop and deploy machine learning models.
See salaries and explore the career path for Machine Learning Engineer
Business Analyst
Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Business Analysts can use Power Virtual Agents to create chatbots that can gather data, analyze data, and provide insights. This course may be useful for Business Analysts who want to learn how to use Power Virtual Agents to improve business processes.
See salaries and explore the career path for Business Analyst
Operations Research Analyst
Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Operations Research Analysts can use Power Virtual Agents to create chatbots that can simulate and optimize business processes. This course may be useful for Operations Research Analysts who want to learn how to use Power Virtual Agents to improve business efficiency.
See salaries and explore the career path for Operations Research Analyst
Data Analyst
Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Data Analysts can use Power Virtual Agents to create chatbots that can collect data, analyze data, and provide insights. This course may be useful for Data Analysts who want to learn how to use Power Virtual Agents to improve data analysis.
See salaries and explore the career path for Data Analyst
Product Manager
Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Product Managers can use Power Virtual Agents to create chatbots that can help customers learn about products, provide support, and collect feedback. This course may be useful for Product Managers who want to learn how to use Power Virtual Agents to improve the customer experience.
See salaries and explore the career path for Product Manager
IT Manager
Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. IT Managers can use Power Virtual Agents to create chatbots that can provide IT support, troubleshoot issues, and automate tasks. This course may be useful for IT Managers who want to learn how to use Power Virtual Agents to improve IT operations.
See salaries and explore the career path for IT Manager
Technical Writer
Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Technical Writers can use Power Virtual Agents to create chatbots that can provide documentation, answer questions, and help users learn about products and services. This course may be useful for Technical Writers who want to learn how to use Power Virtual Agents to improve documentation and user support.
See salaries and explore the career path for Technical Writer
Software Developer
Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Software Developers can use Power Virtual Agents to create chatbots that can automate tasks, integrate with other systems, and provide a better user experience. This course may be useful for Software Developers who want to learn how to use Power Virtual Agents to improve software development.
See salaries and explore the career path for Software Developer
Quality Assurance Analyst
Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Quality Assurance Analysts can use Power Virtual Agents to create chatbots that can test software, find bugs, and improve quality. This course may be useful for Quality Assurance Analysts who want to learn how to use Power Virtual Agents to improve software quality.
See salaries and explore the career path for Quality Assurance Analyst
Marketing Manager
Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Marketing Managers can use Power Virtual Agents to create chatbots that can engage with customers, answer questions, and generate leads. This course may be useful for Marketing Managers who want to learn how to use Power Virtual Agents to improve marketing campaigns.
See salaries and explore the career path for Marketing Manager
Customer Service Manager
Power Virtual Agents is a Microsoft product that allows anyone to create chatbots using a guided, no-code graphical interface. Customer Service Managers can use Power Virtual Agents to create chatbots that can provide customer support, resolve issues, and improve customer satisfaction. This course may be useful for Customer Service Managers who want to learn how to use Power Virtual Agents to improve customer service operations.
See salaries and explore the career path for Customer Service Manager

Reading list

We've selected six books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Demonstrating the Business Value of Power Virtual Agents (PL-900).
Cover image
Designing Bots
Save
Provides a practical guide to designing chatbots and includes a section on using Power Virtual Agents.
Designing Bots: Creating Conversational Experiences
Paperback
$$
Designing Bots: Creating Conversational Experiences
Kindle Edition
$$
Cover image
Natural Language Processing with Python
Save
Provides a comprehensive overview of natural language processing and includes a chapter on using Python to create chatbots.
Natural Language Processing with Python: Analyzing...
Paperback
$$$
Natural Language Processing with Python: Analyzing...
Kindle Edition
$$
Cover image
Spoken Dialogue Technology
Save
Provides a comprehensive overview of conversational interfaces and includes a section on designing chatbots.
Spoken Dialogue Technology by Michael F. McTear...
Paperback
$$$$
Spoken Dialogue Technology: Toward the...
Kindle Edition
$$$
Cover image
Automate the Boring Stuff with Python, 2nd Edition
Save
Provides a gentle introduction to programming with Python and covers the basics of creating chatbots.
Automate the Boring Stuff with Python, 2nd Edition:...
Paperback
$$
Automate the Boring Stuff with Python, 2nd Edition:...
Kindle Edition
$$
Cover image
No Nonsense: Time Management
Save
Provides a comprehensive overview of customer service and includes a section on using chatbots.
No Nonsense: Time Management: 50 Tips to Hack Your...
Kindle Edition
$
(Pусский) Найти баланс: 50 советов о том, как управлять...
Kindle Edition
$
Reasons NOT to Focus on Culture
Save
Provides a practical guide to building a customer-centric culture and includes a section on using chatbots.
Reasons NOT to Focus on Culture: A Guided Workbook
Paperback
$

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Course image
Time
65 hours
Level
Introductory
Via
Pluralsight
Instructor
Vlad Catrinescu
Language
English
This course belongs to a collection called Microsoft Power Platform Fundamentals (PL-900). It's comprised of four courses:
  1. Power Platform: Getting Started
  2. Core Components of Power Platform
  3. Demonstrating the Business Value of Power Automate (PL-900)
  4. Demonstrating the Business Value of Power Virtual Agents (PL-900) (viewing)
Good to know
Develops business value of Power Virtual Agent, which is a skill for managing bots
Owned by Microsoft, who are established in the software industry
Taught by Vlad Catrinescu, who are not well known for their work in this domain
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