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Leadership Strategies

Listening to Lead in Today's Workspaces

Jennifer Wilson

Did you know that most people believe they’re better listeners than other people think they are? Research proves this as well as the fact that outstanding leaders have exceptional listening skills. If you want to stand out as someone with leadership potential or be the first person who comes to mind for high-profile assignments, one of the best things you can do is develop your basic and advanced listening skills.

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Did you know that most people believe they’re better listeners than other people think they are? Research proves this as well as the fact that outstanding leaders have exceptional listening skills. If you want to stand out as someone with leadership potential or be the first person who comes to mind for high-profile assignments, one of the best things you can do is develop your basic and advanced listening skills.

In this experiential course, we'll explore why listening matters, what gets in the way of effective listening and how to skillfully engage in the four levels of listening: attentive, responsive, empathic and generative. You'll also learn how to adapt your listening in virtual workspaces. In each module, you’ll learn from top researchers, leaders and coaches through articles and videos, and complete knowledge self-checks along the way. The practice assignments are designed to help you put knowledge into practice through real-life scenarios, and you will participate in online discussions to reflect on what you’re learning.

Organizations need people who know how to listen in ways that promote strong relationships, advance innovation and solve complex problems, often while working on remote teams. This course provides you with the knowledge, skills and practice opportunities to take your skills from good to great. And, you might be surprised to find that all of your relationships, both personal and professional, are transformed through the power of listening.

Are you ready to level up?

What's inside

Learning objectives

  • Describe why developing basic and advanced listening skills is beneficial and worth the effort.
  • Evaluate the characteristics of and be able to demonstrate the skills associated with the four levels of listening.
  • Analyze strategies for adapting listening skills to remote/virtual work.
  • Recognize that the listening skills taught in this course reflect particular cultural norms and may need to be adapted in other cultural contexts.

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Develops active listening skills, which are core skills for strong relationships and leadership
Taught by Jennifer Wilson, who is recognized for their work in communication and leadership
Emphasizes the importance of listening in remote work, which is highly relevant in today's business landscape
Requires learners to come in with some background knowledge in communication

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Career center

Learners who complete Leadership Strategies: Listening to Lead in Today's Workspaces will develop knowledge and skills that may be useful to these careers:
Public relations manager
In the role of Public Relations Manager, you are responsible for managing the flow of information between an organization and the public. The ability to listen and understand the concerns of different stakeholders is essential to the success of your role.
Management Consultant
Management Consultants advise businesses on how to improve their operations and performance. Listening to the needs of the business and understanding its challenges is essential to the success of this role.
Human Resources Manager
Human Resources Managers oversee the recruitment and development of employees within an organization. Listening to the needs of the business and employees is key to the success of this role.
User Experience Designer
User Experience Designers create products and services that are easy to use and provide a positive experience for the user. Listening to the needs of the users is essential to this role.
Sales Executive
In the role of Sales Executive, you'll advise clients, create proposals, and manage sales activities. Mastering attentive, responsive, empathic, and generative listening will help you close more deals and advance your clients' businesses.
Customer Service Manager
As a Customer Service Manager, it is your role to ensure that outstanding customer service is delivered at all times. This course can help you develop the listening skills needed to solve customer problems effectively.
Quality Assurance Analyst
In the role of Quality Assurance Analyst, you evaluate software and other products to identify and report on issues that may affect the user experience. Attentive, responsive, empathic, and generative listening are all essential skills needed to succeed in this role.
Data Analyst
As a Data Analyst, you gather, analyze, and interpret data to provide insights to businesses. Listening to the needs of the business and understanding the context of the data is essential to this role.
Technical Writer
As a Technical Writer, you are responsible for creating documentation and other written materials for a product or service. Listening to subject matter experts to understand complex information is essential to the success of this role.
Project Manager
Project managers lead teams to deliver projects on time, within budget, and, most importantly, to the satisfaction of their clients. The ability to listen to team members and stakeholders is essential for success in this role.
Operations Manager
Operations Managers oversee the day-to-day operations of an organization. Listening to employees and understanding their needs is key to the success of this role.
Community Outreach Manager
A Community Outreach Manager engages with members of the community to reach a shared goal. This course is relevant to those interested in a career in this field because it helps participants develop essential communication and engagement skills.
Marketing Manager
Marketing Managers develop and execute advertising campaigns, set marketing budgets, and create strategic marketing plans. Listening to customers is key to developing effective marketing initiatives.
Event Planner
Event Planners are responsible for planning and executing events of all sizes and scopes. Listening to clients to understand their needs and vision is essential to this role.
Chief Diversity Officer
In the role of Chief Diversity Officer, you must cultivate a commitment to equity and inclusivity within an organization's culture. The ability to listen, as well as the cultural competence and understanding gained through this course, are key attributes of this role.

Reading list

We've selected ten books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Leadership Strategies: Listening to Lead in Today's Workspaces.
Explores the five levels of listening and provides exercises to help readers develop their listening skills.
Explores the importance of trust in all areas of life and provides insights into how to build and maintain trust.
This best-selling book on personal and professional effectiveness includes a chapter on listening skills.
Explores the secrets of highly successful groups and provides insights into how to create a strong culture.
Save
Explores the science of motivation and provides insights into how to motivate yourself and others.
Explores the science of habits and provides insights into how to change our habits.

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