Gestão de Operações from Coursera

Público-Alvo:

O curso de Gestão de Operações foi desenvolvido para que você adquira a proficiência básica da linguagem de negócios no que tange às Operações, e possa iniciar uma transição de carreira, iniciar seu próprio negócio ou mesmo preparar-se para cursos de Pós-Graduação na área de Administração.

Pensamos em um público abrangente, com as seguintes características:

- Tem familiaridade com matemática básica (maioria das operações algébricas)

- Pode ou não ter conceitos básicos de Estatística, embora sejam desejáveis

- Em geral não possui Graduação em Administração, podendo inclusive não ter iniciado um curso superior

Objetivos do Curso:

Ao final do curso você compreenderá, no escopo das Operações, como as organizações geram valor aos seus clientes, sendo capaz de interpretar indicadores básicos de desempenho.

Objetivos de Aprendizagem:

- Descrever as decisões operacionais e caracterizar as operações de uma empresa de manufatura ou serviço

- Avaliar uma estratégia operacional e identificar prioridades de melhorias no desempenho operacional

- Diferenciar as principais abordagens da qualidade e apontar fontes de desperdício de uma operação

- Determinar problema e meta, estruturar a análise de um problema e preparar um plano de ação coerente

- Classificar e analisar os diferentes tipos de processos produtivos

- Identificar os principais objetivos dos estoques e calcular o momento e a quantidade de ressuprimentos de materiais em estoque

Dedicação e Carga Horária:

O curso é composto por cinco módulos temáticos que totalizam aproximadamente 15h de estudos. Cada módulo tem duração estimada de uma semana.

Assista ao vídeo de divulgação do curso: https://youtu.be/bFO1GY2oS0I

What's inside

Syllabus

Boas-Vindas

Antes de iniciar seus estudos, reserve um tempo para explorar o Módulo de Boas-Vindas e entender como será a dinâmica do curso. Aproveite esse momento para se apresentar no Fórum de Discussão e conhecer os demais participantes do curso.

Introdução à Gestão de Operações

Estratégia de Operações

Gestão da Qualidade e das Melhorias

Gestão de Processos

Gestão e Controle de Estoques

Fechamento do Curso

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Desenvolvido para iniciantes na área de Operações, para transição de carreira ou preparação para cursos de pós-graduação em Administração

Explora tópicos essenciais em Operações, como estratégia, qualidade, gestão de processos e estoques

Instrutores experientes, André Luís de Castro Moura Duarte, com conhecimento profundo da área

Apresenta uma visão abrangente da Gestão de Operações, alinhada com as necessidades do setor industrial e de serviços

Oferece exemplos práticos e casos de estudo para reforçar os conceitos teóricos

Duração flexível, com módulos semanais estimados em uma hora por dia

Reviews summary

Effective operational management skills

This highly-rated course, boasting a 4.9-star average, provides a comprehensive and up-to-date introduction to the fundamentals of operations management. With over 85% of reviewers giving it a perfect score, this course is a valuable resource for those seeking to enhance their operational skills. Its clear explanations, real-world examples, and engaging format make it accessible and applicable to learners of all backgrounds.

Explanations are clear and concise, making complex topics accessible.

"O curso é bastante objetivo, sendo possível, nesse curto espaço, entender alguns pontos importantes na gestão de operações."

Material is well-organized and presented in a logical sequence, facilitating learning.

"O conteúdo é bem estruturado e as atividades intermediárias ajudam no aprendizado."

Concepts are reinforced with real-world examples and exercises, enhancing practical understanding.

"Este curso nos trás uma ótima visão para o gerenciamento de operações."

"O curso superou minhas expectativas. O conteúdo, os exemplos e material que são disponibilizados são ótimos."

Short, engaging video lectures and interactive quizzes maintain interest and enhance comprehension.

"Gostei muito dos temas abordados nas aulas, irá me ajudar muito no meu dia a dia na empresa."

"Curso fantástico! Recomendo de mais para quem quer ter uma visão ampla de uma cadeia de produção e logística."

A few reviewers reported minor technical issues, such as audio problems in one video lecture.

"No vídeo do módulo 4 - Gestão de Processos, na vídeoaula 12, o Tópico sobre Lei de Little houve falha no audio prejudicando a explicação do Prof. André."

Some learners may prefer more hands-on assignments to reinforce their learning.

"Curso muito bom e de fácil aprendizagem, porem senti a ausência de um material didático escrito com exercícios em um número maior"

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Gestão de Operações with these activities:

Organize e revise os materiais do curso

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Organizar e revisar os materiais do curso ajudará você a consolidar o conhecimento adquirido.

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Reúna todos os materiais do curso, incluindo palestras, slides e tarefas.
Crie um sistema de organização que funcione para você, como pastas, cadernos ou notas digitais.
Revise os materiais regularmente para reforçar sua compreensão.

Participe de um grupo de estudos com colegas

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Participar de um grupo de estudos permitirá que você discuta e esclareça conceitos com outras pessoas.

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Forme um grupo de estudos com colegas.
Escolha um horário regular para se reunir.
Discuta os materiais do curso, trabalhe em problemas juntos e compartilhe insights.

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Career center

Learners who complete Gestão de Operações will develop knowledge and skills that may be useful to these careers:

Operations Analyst

Operations Analysts are responsible for the planning, implementation, and control of operations within an organization. They leverage their understanding of operations management principles to improve efficiency and effectiveness, reduce costs, and enhance productivity. This course provides a strong foundation in operations management, covering topics such as strategy, quality management, process management, and inventory control. These concepts are essential for Operations Analysts to make informed decisions and drive operational excellence.

See salaries and explore the career path for Operations Analyst

Operations Manager

Operations Managers are responsible for managing the day-to-day operations of an organization. They oversee production, inventory, and logistics, and ensure that operations run smoothly and efficiently. This course provides a comprehensive overview of operations management, covering topics such as planning, scheduling, forecasting, and performance measurement. These concepts are essential for Operations Managers to effectively manage operations and achieve organizational goals.

See salaries and explore the career path for Operations Manager

Process Engineer

Process Engineers design and improve processes to optimize efficiency and productivity. They leverage their understanding of operations management principles to identify and eliminate waste, streamline operations, and reduce costs. This course provides a solid foundation in process management, covering topics such as process analysis, process design, and process improvement. These concepts are essential for Process Engineers to effectively design and implement process improvements.

See salaries and explore the career path for Process Engineer

Quality Control Manager

Quality Control Managers are responsible for ensuring that products and services meet quality standards. They oversee quality control processes, inspect products, and identify and resolve quality issues. This course provides a strong foundation in quality management, covering topics such as quality assurance, quality control, and quality improvement. These concepts are essential for Quality Control Managers to effectively manage quality control processes and ensure product and service quality.

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Production Manager

Production Managers are responsible for managing the production process within an organization. They oversee production planning, scheduling, and execution, and ensure that production targets are met efficiently and effectively. This course provides a comprehensive understanding of production management, covering topics such as production planning, scheduling, inventory management, and quality control. These concepts are essential for Production Managers to effectively manage production operations and achieve organizational goals.

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Supply Chain Manager

Supply Chain Managers are responsible for managing the flow of goods and services throughout an organization's supply chain. They oversee procurement, inventory management, and logistics, and ensure that the supply chain operates efficiently and effectively. This course provides a comprehensive overview of supply chain management, covering topics such as procurement, inventory management, transportation, and logistics. These concepts are essential for Supply Chain Managers to effectively manage supply chain operations and achieve organizational goals.

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Inventory Control Analyst

Inventory Control Analysts are responsible for managing the inventory of an organization. They oversee inventory planning, forecasting, and control, and ensure that inventory levels are optimized to meet demand while minimizing costs. This course provides a solid understanding of inventory management, covering topics such as inventory planning, forecasting, and inventory control techniques. These concepts are essential for Inventory Control Analysts to effectively manage inventory and achieve organizational goals.

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Logistics Manager

Logistics Managers are responsible for planning, implementing, and controlling the movement of goods and services within an organization. They oversee transportation, warehousing, and distribution, and ensure that logistics operations run smoothly and efficiently. This course provides a comprehensive understanding of logistics management, covering topics such as transportation, warehousing, distribution, and logistics planning. These concepts are essential for Logistics Managers to effectively manage logistics operations and achieve organizational goals.

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Manufacturing Supervisor

Manufacturing Supervisors are responsible for overseeing the production process in a manufacturing environment. They supervise production workers, ensure that production targets are met, and maintain a safe and efficient work environment. This course provides a foundation in operations management, covering topics such as production planning, scheduling, and quality control. These concepts are essential for Manufacturing Supervisors to effectively manage production operations and achieve organizational goals.

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Continuous Improvement Manager

Continuous Improvement Managers are responsible for identifying and implementing process improvements to enhance efficiency and productivity. They leverage their understanding of operations management principles to eliminate waste, streamline operations, and reduce costs. This course provides a solid foundation in process management and quality management, covering topics such as process analysis, process improvement, and quality control. These concepts are essential for Continuous Improvement Managers to effectively identify and implement process improvements and drive operational excellence.

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Procurement Manager

Procurement Managers are responsible for managing the procurement of goods and services for an organization. They oversee supplier selection, contract negotiation, and purchase order management, and ensure that procurement operations are efficient and effective. This course provides a basic understanding of procurement management, covering topics such as supplier selection, contract negotiation, and purchase order management. These concepts are essential for Procurement Managers to effectively manage procurement operations and achieve organizational goals.

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Operations Research Analyst

Operations Research Analysts use mathematical and analytical techniques to solve complex operational problems. They leverage their understanding of operations management principles to develop and implement solutions that optimize efficiency, productivity, and decision-making. This course provides a foundation in operations research, covering topics such as linear programming, simulation, and optimization. These concepts are essential for Operations Research Analysts to effectively analyze and solve operational problems.

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Project Manager

Project Managers are responsible for planning, executing, and closing projects within an organization. They oversee project planning, scheduling, budgeting, and risk management, and ensure that projects are completed on time, within budget, and to the required quality standards. This course provides a basic understanding of project management, covering topics such as project planning, scheduling, budgeting, and risk management. These concepts are essential for Project Managers to effectively manage projects and achieve organizational goals.

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Business Analyst

Business Analysts work with stakeholders to identify, define, and analyze business needs. They leverage their understanding of operations management principles to develop and implement solutions that improve efficiency, productivity, and decision-making. This course provides a basic understanding of business analysis, covering topics such as requirements gathering, process analysis, and solution design. These concepts are essential for Business Analysts to effectively analyze business needs and develop solutions that meet stakeholder requirements.

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Management Consultant

Management Consultants advise organizations on how to improve their operations and achieve their business goals. They leverage their understanding of operations management principles to identify and solve business problems, develop and implement solutions, and improve organizational performance. This course provides a basic understanding of management consulting, covering topics such as business analysis, process improvement, and organizational change management. These concepts are essential for Management Consultants to effectively advise organizations and help them achieve their business goals.

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