Building Trust: Ethics for AI-powered Chatbots from Coursera

Many organizations with websites are using chatbots to engage with customers. While this strategy has proved profitable and efficient, there are ethical issues that can arise if users are unaware that their interaction is with an AI bot and not a human.

This course will take the learner through the evolution of chatbots, so they are equipped with an appropriate sense of incremental improvements. Next, the course will guide the learners to recognize the ethical implications of chatbot usage from the perspectives of bias, fairness, data privacy, and consent. Through a blend of theory, real-world examples, and opportunities for thought and reflection, learners will examine the AI-powered world in which we live and prepare for the current and future ethical challenges they present.

Upon completing this course, learners will confidently navigate complex ethical issues surrounding AI-powered chatbots; learners will be able to make meaningful choices in both their personal and professional lives when interacting with AI or choosing AI-powered business solutions.

This program is designed for anyone interested in AI-powered chatbots and their ability to appraise their interactions with this technology.

Learners should ideally possess the following prerequisite skills: basic technological proficiency; critical thinking; open-mindedness; and an active learning mindset.

What's inside

Syllabus

Building Trust: Ethical Considerations for AI Chatbots

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Develops critical thinking skills, which are core skills for making informed decisions about AI-powered chatbots and their ethical implications

Taught by Kelley O'Connell, who is a respected expert in chatbot ethics

Examines the ethical implications of chatbot usage from the perspectives of bias, fairness, data privacy, and consent, which are highly relevant to ethical AI development

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Building Trust: Ethics for AI-powered Chatbots with these activities:

Follow online tutorials on chatbot ethics

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Expand your knowledge of chatbot ethics by following online tutorials and courses.

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Identify online tutorials or courses on chatbot ethics.
Follow the tutorials or courses step-by-step.
Complete any exercises or assignments that are part of the tutorials or courses.

Review Ethical Considerations for AI

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Refresh your knowledge of ethical considerations in AI development and deployment, especially as they relate to chatbots.

Browse courses on Ethics in AI

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Review notes or textbooks on AI ethics.
Read articles or blog posts on chatbot ethics.
Watch videos or attend webinars on AI ethics and chatbots.

Read 'The Ethical Algorithm' by Michael Kearns and Aaron Roth

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Gain a deeper understanding of the ethical challenges and trade-offs involved in designing and deploying AI systems, including chatbots.

View The Ethical Algorithm: The Science of Socially... on Amazon

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Read the book and take notes on key concepts.
Identify and discuss the ethical considerations raised in the book that are relevant to chatbots.

Five other activities

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Analyze chatbot interactions for ethical issues

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Develop your analytical skills in identifying and evaluating ethical issues in chatbot interactions.

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Select a chatbot platform or service.
Engage in conversations with the chatbot.
Identify and document any ethical issues you encounter.
Discuss your findings with peers or instructors.

Attend workshops on chatbot ethics

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Gain insights from experts and engage in discussions on chatbot ethics by attending workshops.

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Identify workshops on chatbot ethics that align with your interests.
Register for the workshops and attend them in person or virtually.
Participate actively in the workshops by asking questions and sharing your perspectives.

Design an ethical chatbot prototype

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Apply your knowledge of chatbot ethics to design and develop a chatbot that adheres to ethical principles.

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Identify the ethical considerations for your chatbot.
Develop a design document that outlines how your chatbot will address these considerations.
Create a prototype of your chatbot.
Test your chatbot and gather feedback on its ethical implications.

Contribute to an open-source chatbot project

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Engage with the open-source community and contribute to the development of ethical chatbot technologies.

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Identify an open-source chatbot project that aligns with your interests.
Review the project's codebase and documentation.
Identify areas where you can contribute.
Make a pull request to the project.

Mentor students or colleagues on chatbot ethics

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Share your knowledge and experience in chatbot ethics by mentoring others.

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Identify individuals who are interested in learning about chatbot ethics.
Develop a mentoring plan that outlines your goals and objectives.
Meet with your mentees regularly to discuss chatbot ethics and provide guidance.
Provide feedback and support to your mentees as they develop their skills in chatbot ethics.

Career center

Learners who complete Building Trust: Ethics for AI-powered Chatbots will develop knowledge and skills that may be useful to these careers:

AI Ethics Officer

AI Ethics Officers are responsible for ensuring that artificial intelligence (AI) is used ethically and responsibly. They develop and implement ethical guidelines for AI development and use, and they work to ensure that AI systems are fair, unbiased, and transparent. This course can help AI Ethics Officers by providing them with a deep understanding of the ethical implications of AI-powered chatbots. The course will also help them develop the skills they need to identify and mitigate ethical risks associated with AI chatbots.

See salaries and explore the career path for AI Ethics Officer

Data Scientist

Data Scientists use data to solve business problems. They collect, analyze, and interpret data to develop insights that can help businesses make better decisions. This course can help Data Scientists by providing them with a deep understanding of the ethical implications of AI-powered chatbots. The course will also help them develop the skills they need to identify and mitigate ethical risks associated with AI chatbots.

See salaries and explore the career path for Data Scientist

Machine Learning Engineer

Machine Learning Engineers develop and deploy machine learning models. They work with data scientists to identify the right data and algorithms to use for a given problem, and they build and train models that can make accurate predictions. This course can help Machine Learning Engineers by providing them with a deep understanding of the ethical implications of AI-powered chatbots. The course will also help them develop the skills they need to identify and mitigate ethical risks associated with AI chatbots.

See salaries and explore the career path for Machine Learning Engineer

Software Engineer

Software Engineers design, develop, and maintain software systems. They work with users to understand their needs, and they develop software solutions that meet those needs. This course can help Software Engineers by providing them with a deep understanding of the ethical implications of AI-powered chatbots. The course will also help them develop the skills they need to identify and mitigate ethical risks associated with AI chatbots.

See salaries and explore the career path for Software Engineer

Product Manager

Product Managers are responsible for the development and launch of new products. They work with engineers, designers, and marketers to bring new products to market. This course can help Product Managers by providing them with a deep understanding of the ethical implications of AI-powered chatbots. The course will also help them develop the skills they need to identify and mitigate ethical risks associated with AI chatbots.

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UX Designer

UX Designers design the user experience for websites and apps. They work with users to understand their needs and develop designs that are easy to use and enjoyable. This course can help UX Designers by providing them with a deep understanding of the ethical implications of AI-powered chatbots. The course will also help them develop the skills they need to identify and mitigate ethical risks associated with AI chatbots.

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Technical Writer

Technical Writers create documentation for software and other technical products. They work with engineers and other technical experts to gather information and write clear and concise documentation that users can understand. This course can help Technical Writers by providing them with a deep understanding of the ethical implications of AI-powered chatbots. The course will also help them develop the skills they need to identify and mitigate ethical risks associated with AI chatbots.

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Customer Success Manager

Customer Success Managers work with customers to ensure that they are successful with a company's products or services. They help customers learn how to use the products or services, and they resolve any issues that customers may encounter. This course can help Customer Success Managers by providing them with a deep understanding of the ethical implications of AI-powered chatbots. The course will also help them develop the skills they need to identify and mitigate ethical risks associated with AI chatbots.

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Sales Engineer

Sales Engineers work with customers to help them understand and purchase a company's products or services. They provide technical expertise and support to customers, and they help them make the best decisions for their needs. This course can help Sales Engineers by providing them with a deep understanding of the ethical implications of AI-powered chatbots. The course will also help them develop the skills they need to identify and mitigate ethical risks associated with AI chatbots.

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Business Analyst

Business Analysts help organizations improve their business processes. They work with stakeholders to identify and analyze business needs, and they develop solutions to improve efficiency and effectiveness. This course can help Business Analysts by providing them with a deep understanding of the ethical implications of AI-powered chatbots. The course will also help them develop the skills they need to identify and mitigate ethical risks associated with AI chatbots.

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Marketing Manager

Marketing Managers develop and execute marketing campaigns to promote a company's products or services. They work with a variety of stakeholders, including customers, partners, and the media, to create and implement marketing strategies. This course can help Marketing Managers by providing them with a deep understanding of the ethical implications of AI-powered chatbots. The course will also help them develop the skills they need to identify and mitigate ethical risks associated with AI chatbots.

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Project Manager

Project Managers plan and execute projects to achieve specific goals. They work with stakeholders to define the project scope, develop a project plan, and track progress towards completion. This course can help Project Managers by providing them with a deep understanding of the ethical implications of AI-powered chatbots. The course will also help them develop the skills they need to identify and mitigate ethical risks associated with AI chatbots.

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Quality Assurance Analyst

Quality Assurance Analysts test software and other products to ensure that they meet quality standards. They work with developers and other team members to identify and fix defects. This course can help Quality Assurance Analysts by providing them with a deep understanding of the ethical implications of AI-powered chatbots. The course will also help them develop the skills they need to identify and mitigate ethical risks associated with AI chatbots.

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Data Analyst

Data Analysts collect, analyze, and interpret data to help businesses make better decisions. They work with a variety of data sources, including structured and unstructured data, to identify trends and patterns. This course can help Data Analysts by providing them with a deep understanding of the ethical implications of AI-powered chatbots. The course will also help them develop the skills they need to identify and mitigate ethical risks associated with AI chatbots.

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Information Technology Specialist

Information Technology Specialists provide technical support to users of computer systems and software. They help users troubleshoot problems, install software, and maintain computer systems. This course can be helpful for Information Technology Specialists by providing them with a basic understanding of the ethical implications of AI-powered chatbots. The course can also help them develop the skills they need to identify and mitigate ethical risks associated with AI chatbots.

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