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Cesar Becerra,
Maria Camila Reinoso Gálvez,
Nury Rodríguez,
and
Andrés Polanía
This course focuses on organizations’ need to deliver their products at the hands of online consumers who purchase goods and services from websites, and who are even more demanding than customers who personally go to stores or department stores. Due to the impact of technology in every day life, customer satisfaction and quick delivery are more present than ever. In this course you will develop skills in logistic operations for last mile delivery and the current challenges facing all virtual sales. You will also learn about success cases of companies worldwide that face logistic operations every day in order to get every product purchased to the consumer’s door.
Read more
This course focuses on organizations’ need to deliver their products at the hands of online consumers who purchase goods and services from websites, and who are even more demanding than customers who personally go to stores or department stores. Due to the impact of technology in every day life, customer satisfaction and quick delivery are more present than ever. In this course you will develop skills in logistic operations for last mile delivery and the current challenges facing all virtual sales. You will also learn about success cases of companies worldwide that face logistic operations every day in order to get every product purchased to the consumer’s door.
Read more
This course focuses on organizations’ need to deliver their products at the hands of online consumers who purchase goods and services from websites, and who are even more demanding than customers who personally go to stores or department stores. Due to the impact of technology in every day life, customer satisfaction and quick delivery are more present than ever. In this course you will develop skills in logistic operations for last mile delivery and the current challenges facing all virtual sales. You will also learn about success cases of companies worldwide that face logistic operations every day in order to get every product purchased to the consumer’s door.
What you'll learn
- Get to know the concept of E-commerce logistics and its impact on the consumer.
- Identify the different stages of e-commerce logistic operation, from its design to the final delivery.
- Identify the main challenges that currently face e-commerce logistics and worldwide trends.
- Get to know e-commerce logistics cases worldwide and the innovations they have created facing the current situation.
Register for this course and see more details by visiting:
OpenCourser.com/course/sp1foi/e
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What's inside
Syllabus
MODULE 1: What is E-commerce logistics?
What is E-commerce logistics?
---
The E-commerce value network
Read more
Syllabus
MODULE 1: What is E-commerce logistics?
What is E-commerce logistics?
---
The E-commerce value network
Read more
Impact of E-commerce logistics on customers
MODULE 2: E-commerce logistical process
Operations design
Order supply
Last Mile logistics
MODULE 3: Challenges of E-commerce logistics
Logistical costs
Payment and billing
Omnichannel
Storage nodes
Handling goods
Sustainability
Returns
Customer experience
Transportation
Traceability
Technology
MODULE 4: Success cases
Colombia Case
Latam Case
Global Case
Final recommendations
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Provides a comprehensive overview of e-commerce logistics, from design to delivery
Develops key skills in logistic operations for last mile delivery and virtual sales
Taught by instructors with experience in e-commerce logistics operations
Examines current challenges in e-commerce logistics and worldwide trends
Offers success cases of companies facing logistic operations in e-commerce
Requires a strong understanding of e-commerce and logistics processes
Save this course
Save E-commerce logistics and Last Mile to your list so you can find it easily later:
Save
Save
Reviews summary
Logistics in a digital age
Learners say this course is beneficial for those already working in logistics and supply chain management who are looking to develop their skills in e-commerce logistics.
Concepts are explained in a clear and simple way.
"This course helped me to understand the internet marketing & logistics in a very simplified & understandable way."
This course helps learners upgrade their skills in e-commerce logistics.
"I am a Post Graduate Diploma in Supply Chain Management working in a Shipping & Logistics company as a Supply Chain & Logistics Executive since this 2 years. This course has helped me upgrade my skills in the field of logistics."
"This course helped me to understand the internet marketing & logistics in a very simplified & understandable way."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in E-commerce logistics and Last Mile with these
activities:
E-commerce Logistics Resources Compilation
Show steps
Gather and organize a collection of useful resources related to e-commerce logistics to support your learning.
Browse courses on
E-commerce Logistics
Show steps
-
Identify and collect articles, videos, tutorials, and other relevant resources.
-
Organize the resources into a logical structure.
-
Create a document or online repository to store the compilation.
-
Share the compilation with other learners or stakeholders.
E-commerce Logistics Discussion Group
Show steps
Join a discussion group to connect with other learners and exchange insights and experiences on e-commerce logistics.
Browse courses on
E-commerce Logistics
Show steps
-
Find an online or offline discussion group dedicated to e-commerce logistics.
-
Introduce yourself and share your interests.
-
Participate in discussions and ask questions.
-
Share your own knowledge and experiences.
E-commerce logistics vocabulary drills
Show steps
Complete practice drills to reinforce the key terms and concepts associated with e-commerce logistics.
Show steps
-
Study the e-commerce logistics glossary provided in the course materials.
-
Use online flashcards or quizzes to test your understanding of the terms.
-
Create your own e-commerce logistics dictionary.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Logistics Operation Plan
Show steps
Create a comprehensive plan that outlines the key aspects of a successful e-commerce logistics operation.
Show steps
-
Identify the key components of an e-commerce logistics operation.
-
Research and analyze best practices in the industry.
-
Develop a plan that addresses the specific needs of your business.
-
Present your plan to your team or stakeholders for feedback.
E-commerce Logistics Workshop
Show steps
Attend a workshop to gain hands-on experience in e-commerce logistics planning and execution.
Browse courses on
E-commerce Logistics
Show steps
-
Research upcoming e-commerce logistics workshops.
-
Register for a workshop that aligns with your interests.
-
Attend the workshop and actively participate in the exercises.
-
Network with other attendees and exchange ideas.
Last Mile Delivery Optimization Tutorial
Show steps
Follow a guided tutorial to learn about strategies and technologies for optimizing last mile delivery operations.
Show steps
-
Find a tutorial that covers the topic of last mile delivery optimization.
-
Follow the steps outlined in the tutorial.
-
Apply the concepts you learn to your own e-commerce business.
Attend an E-commerce Logistics Conference
Show steps
Network with industry professionals and learn about the latest trends and developments in e-commerce logistics.
Browse courses on
E-commerce Logistics
Show steps
-
Research upcoming e-commerce logistics conferences.
-
Register for a conference that aligns with your interests.
-
Attend the conference and actively participate in the sessions.
-
Connect with other attendees and exchange ideas.
Become a Mentor for Aspiring E-commerce Logistics Professionals
Show steps
Share your knowledge and experience by mentoring aspiring e-commerce logistics professionals and helping them succeed in the field.
Browse courses on
E-commerce Logistics
Show steps
-
Identify platforms or organizations where you can connect with aspiring e-commerce logistics professionals.
-
Create a structured mentoring program that outlines your goals and expectations.
-
Meet with your mentee regularly to provide guidance and support.
-
Share your knowledge and experiences in e-commerce logistics.
-
Provide feedback and encouragement to help your mentee grow and develop.
E-commerce Logistics Resources Compilation
Show steps
Gather and organize a collection of useful resources related to e-commerce logistics to support your learning.
Browse courses on
E-commerce Logistics
Show steps
Show steps
Show steps
- Identify and collect articles, videos, tutorials, and other relevant resources.
- Organize the resources into a logical structure.
- Create a document or online repository to store the compilation.
- Share the compilation with other learners or stakeholders.
E-commerce Logistics Discussion Group
Show steps
Join a discussion group to connect with other learners and exchange insights and experiences on e-commerce logistics.
Browse courses on
E-commerce Logistics
Show steps
Show steps
Show steps
- Find an online or offline discussion group dedicated to e-commerce logistics.
- Introduce yourself and share your interests.
- Participate in discussions and ask questions.
- Share your own knowledge and experiences.
E-commerce logistics vocabulary drills
Show steps
Complete practice drills to reinforce the key terms and concepts associated with e-commerce logistics.
Show steps
Show steps
Show steps
- Study the e-commerce logistics glossary provided in the course materials.
- Use online flashcards or quizzes to test your understanding of the terms.
- Create your own e-commerce logistics dictionary.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Logistics Operation Plan
Show steps
Create a comprehensive plan that outlines the key aspects of a successful e-commerce logistics operation.
Show steps
Show steps
Show steps
- Identify the key components of an e-commerce logistics operation.
- Research and analyze best practices in the industry.
- Develop a plan that addresses the specific needs of your business.
- Present your plan to your team or stakeholders for feedback.
E-commerce Logistics Workshop
Show steps
Attend a workshop to gain hands-on experience in e-commerce logistics planning and execution.
Browse courses on
E-commerce Logistics
Show steps
Show steps
Show steps
- Research upcoming e-commerce logistics workshops.
- Register for a workshop that aligns with your interests.
- Attend the workshop and actively participate in the exercises.
- Network with other attendees and exchange ideas.
Last Mile Delivery Optimization Tutorial
Show steps
Follow a guided tutorial to learn about strategies and technologies for optimizing last mile delivery operations.
Show steps
Show steps
Show steps
- Find a tutorial that covers the topic of last mile delivery optimization.
- Follow the steps outlined in the tutorial.
- Apply the concepts you learn to your own e-commerce business.
Attend an E-commerce Logistics Conference
Show steps
Network with industry professionals and learn about the latest trends and developments in e-commerce logistics.
Browse courses on
E-commerce Logistics
Show steps
Show steps
Show steps
- Research upcoming e-commerce logistics conferences.
- Register for a conference that aligns with your interests.
- Attend the conference and actively participate in the sessions.
- Connect with other attendees and exchange ideas.
Become a Mentor for Aspiring E-commerce Logistics Professionals
Show steps
Share your knowledge and experience by mentoring aspiring e-commerce logistics professionals and helping them succeed in the field.
Browse courses on
E-commerce Logistics
Show steps
Show steps
Show steps
- Identify platforms or organizations where you can connect with aspiring e-commerce logistics professionals.
- Create a structured mentoring program that outlines your goals and expectations.
- Meet with your mentee regularly to provide guidance and support.
- Share your knowledge and experiences in e-commerce logistics.
- Provide feedback and encouragement to help your mentee grow and develop.
Career center
Learners who complete E-commerce logistics and Last Mile will develop knowledge and skills
that may be useful to these careers:
Distribution Manager
Distribution Manager
Distribution managers are responsible for the distribution of goods from warehouses to customers. They work for companies that manufacture or sell products, and they are responsible for planning and coordinating the transportation and delivery of goods. This course will help Distribution Managers to understand the challenges of e-commerce logistics, including the need for quick delivery and customer satisfaction.
Supply Chain Manager
Supply Chain Manager
Supply chain managers oversee the flow of goods and services from suppliers to customers. They are responsible for planning, organizing, and coordinating all aspects of the supply chain, including logistics, inventory management, and customer service. This course will help Supply Chain Managers to understand the challenges of e-commerce logistics, including the need for quick delivery and customer satisfaction.
Logistician
Logistician
Logistics professionals handle the movement and distribution of goods and services. They typically work for companies that manufacture or sell products, and they may be involved in all aspects of the supply chain, from planning and procurement to transportation and delivery. This course will help Logisticians to understand the challenges of e-commerce logistics, including the need for quick delivery and customer satisfaction.
E-commerce Manager
E-commerce Manager
E-commerce managers are responsible for the operation of e-commerce businesses. They are responsible for the planning, development, and execution of online sales and marketing strategies. This course will help E-commerce Managers to understand the challenges of e-commerce logistics, including the need for quick delivery and customer satisfaction.
Transportation Manager
Transportation Manager
Transportation managers are responsible for the movement of goods and people. They work for companies that provide transportation services, such as trucking companies, airlines, and railroads. This course will provide Transportation Managers with an understanding of the challenges of e-commerce logistics, including the need for quick delivery and customer satisfaction.
Warehouse Manager
Warehouse Manager
Warehouse managers are responsible for the operation of warehouses. They are responsible for the storage and distribution of goods, as well as the management of inventory. This course will help Warehouse Managers to understand the challenges of e-commerce logistics, including the need for quick delivery and customer satisfaction.
Project Manager
Project Manager
Project managers are responsible for planning, organizing, and executing projects. They work for a variety of organizations, and they may be involved in projects of all sizes and complexities. This course will provide Project Managers with an understanding of the challenges of e-commerce logistics, including the need for quick delivery and customer satisfaction.
Operations Manager
Operations Manager
Operations managers are responsible for the day-to-day operations of a business. They are responsible for ensuring that the business runs smoothly and efficiently. This course will provide Operations Managers with an understanding of the challenges of e-commerce logistics, including the need for quick delivery and customer satisfaction.
Customer Service Manager
Customer Service Manager
Customer service managers are responsible for managing customer service operations. They are responsible for ensuring that customers are satisfied with the products and services that they purchase. This course will help Customer Service Managers to understand the challenges of e-commerce logistics, including the need for quick delivery and customer satisfaction.
General Manager
General Manager
General managers are responsible for the overall management of a business. They are responsible for setting the strategic direction of the business and ensuring that the business achieves its goals. This course will provide General Managers with an understanding of the challenges of e-commerce logistics, including the need for quick delivery and customer satisfaction.
Data Analyst
Data Analyst
Data analysts are responsible for collecting, analyzing, and interpreting data. They work to identify trends and patterns that can help businesses make better decisions. This course may help Data Analysts to understand the challenges of e-commerce logistics, including the need for quick delivery and customer satisfaction.
Business Analyst
Business Analyst
Business analysts are responsible for analyzing business processes and systems. They work to identify areas for improvement and develop solutions to improve efficiency and effectiveness. This course may help Business Analysts to understand the challenges of e-commerce logistics, including the need for quick delivery and customer satisfaction.
Software Engineer
Software Engineer
Software engineers are responsible for designing, developing, and maintaining software applications. They work to ensure that software applications are efficient, effective, and user-friendly. This course may help Software Engineers to understand the challenges of e-commerce logistics, including the need for quick delivery and customer satisfaction.
Systems Analyst
Systems Analyst
Systems analysts are responsible for designing, developing, and implementing computer systems. They work to ensure that computer systems meet the needs of the business and that they are efficient and effective. This course may help Systems Analysts to understand the challenges of e-commerce logistics, including the need for quick delivery and customer satisfaction.
Market Researcher
Market Researcher
Market researchers are responsible for conducting research to identify and understand the needs of customers. They work to develop marketing strategies that will attract and retain customers. This course may help Market Researchers to understand the challenges of e-commerce logistics, including the need for quick delivery and customer satisfaction.
For more career information including salaries, visit:
OpenCourser.com/course/sp1foi/e
Reading list
We've selected six books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
E-commerce logistics and Last Mile.
Save
Provides a comprehensive overview of the last mile delivery landscape, with a focus on the impact of e-commerce and the sharing economy.
Provides a comprehensive overview of logistics management, with a focus on the practical application of logistics principles and techniques.
Provides a comprehensive overview of supply chain management and logistics, with a focus on the latest trends and developments in the industry.
Provides a comprehensive overview of supply chain management, with a focus on strategy, planning, and operation.
Provides a comprehensive overview of operations management, with a focus on the challenges and opportunities facing organizations in the 21st century. It valuable resource for students and practitioners alike.
Provides a logistics perspective on supply chain management, with a focus on the challenges and opportunities facing organizations in the 21st century. It valuable resource for students and practitioners alike.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/sp1foi/e
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Effort
3 to 6 hours per week for 5 weeks
Level
Introductory
Via
edX
Institution
LOGYCA
Instructors
Cesar Becerra
Maria Camila Reinoso Gálvez
Nury Rodríguez
Andrés Polanía
Language
English
Transcript
English
Good to know
Provides a comprehensive overview of e-commerce logistics, from design to delivery
Develops key skills in logistic operations for last mile delivery and virtual sales
Taught by instructors with experience in e-commerce logistics operations
Examines current challenges in e-commerce logistics and worldwide trends
Offers success cases of companies facing logistic operations in e-commerce
Requires a strong understanding of e-commerce and logistics processes
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