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Managing IT

Communication

Effective communication is the most critical skill in any line of business. It also happens to be one of the weakest and rarest skills within information technology. Start closing the gap between IT and the business by improving your communication.

At the core of effective communication is a thorough knowledge of communication principles and techniques. In this course, Managing IT: Communication, you'll learn how to communicate effectively in business, which is a key skill for anyone. First, you'll discover why good communication is important. Next, you'll learn the principles for creating good communication. Finally, you'll explore the techniques you can use for good communication. When you're finished with this course, you'll have a solid knowledge of how to effectively communicate that will help you as you move forward in your career and in life.

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What's inside

Syllabus

Course Overview

Why Good Communication Is Important

Communication Principles

Communication Is a Two-way Process

We Are Communicating All the Time

Timing and Frequency Matter

There Is No Single Method of Communication

The Message Is in the Medium

Communication Techniques

Types of Communication

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Explores communication principles, which are foundational to the field

Teaches communication techniques, which are essential for effective communication

Develops skills in communication, which are vital for success in many industries

Taught by Kevin Miller, who are recognized for their work in communication

Examines communication in business, which is a highly relevant topic for professionals

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Managing IT: Communication with these activities:

Explore online tutorials on communication skills

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Enhance your knowledge and skills by accessing online resources that offer guidance on communication.

Browse courses on Communication Techniques

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Search for reputable tutorials
Follow the instructions and complete exercises
Experiment with different techniques

Seek guidance from a communication mentor

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Connect with an experienced professional who can provide personalized advice and support your communication development.

Browse courses on Communication Techniques

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Identify potential mentors
Reach out and request mentorship
Regularly meet with your mentor

Read 'Crucial Conversations'

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Gain insights into effective communication strategies from this highly regarded book.

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Read the book thoroughly
Take notes and highlight key concepts
Discuss the book with colleagues

Five other activities

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Join a communication-focused study group

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Engage with fellow students to discuss course concepts, share experiences, and provide feedback.

Browse courses on Communication Techniques

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Find or form a study group
Set regular meeting times
Take turns leading discussions

Engage in written communication exercises

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Hone your written communication skills through various exercises.

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Write clear and concise emails
Practice drafting professional reports
Create presentations

Role-play communication scenarios

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Simulate real-world communication situations to develop your verbal and non-verbal skills.

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Prepare for different scenarios
Enact the scenarios with a partner
Reflect on your performance

Practice active listening techniques

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Develop your ability to listen attentively and understand the messages being conveyed.

Browse courses on Communication Techniques

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Identify non-verbal cues
Pay attention to tone of voice
Ask clarifying questions

Attend a communication skills workshop

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Participate in a structured workshop to receive expert instruction and practice your communication skills.

Browse courses on Communication Techniques

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Research and find a suitable workshop
Register and attend the workshop
Apply the techniques learned in your daily communication

Career center

Learners who complete Managing IT: Communication will develop knowledge and skills that may be useful to these careers:

Communications Manager

Communications Managers oversee internal and external communication initiatives. They may provide leadership and direction over a team of Communications Specialists. This is a role that requires a thorough understanding of communication principles and theories. Those who wish to work in this career role should take this course. The course's focus on effective communication would serve as a strong foundation for success as a Communications Manager.

See salaries and explore the career path for Communications Manager

Public relations manager

Public Relations Managers create and maintain a positive public image for their organization. They are skilled at creating and distributing press releases, managing media relations, and communicating with the public. This course can help prepare one for a successful career as a Public Relations Manager, as it provides a solid foundation in communication principles and techniques.

See salaries and explore the career path for Public relations manager

Marketing Manager

Marketing Managers plan and execute marketing campaigns to promote a company's products or services. They have a deep understanding of marketing principles and are able to communicate effectively with both customers and stakeholders. Marketing Managers can benefit from this course as it can help them develop the skills needed to create and deliver effective marketing messages.

See salaries and explore the career path for Marketing Manager

Human Resources Manager

Human Resources Managers oversee all aspects of human resources, including recruitment, hiring, training, and employee relations. They are skilled in communicating effectively with employees and managers, and in creating and implementing HR policies and procedures. This course may be useful for those who wish to become Human Resources Managers, as it can help them develop the communication skills needed to succeed in this role.

See salaries and explore the career path for Human Resources Manager

Project Manager

Project Managers plan, execute, and close projects. They are skilled in managing teams, communicating effectively with stakeholders, and in resolving project issues. This course may be useful for those who wish to become Project Managers, as it can help them develop the communication skills needed to succeed in this role.

See salaries and explore the career path for Project Manager

Sales Manager

Sales Managers lead and motivate sales teams to achieve sales targets. They are skilled in developing and executing sales strategies, as well as in communicating effectively with customers and clients. This course may be useful for those who wish to become Sales Managers, as it can help them develop the communication skills needed to succeed in this role.

See salaries and explore the career path for Sales Manager

Customer Service Manager

Customer Service Managers oversee customer service operations and ensure that customers have a positive experience when interacting with a company. They are skilled in resolving customer issues and in communicating effectively with customers. This course may be useful for those who wish to become Customer Service Managers, as it can help them develop the communication skills needed to succeed in this role.

See salaries and explore the career path for Customer Service Manager

Social Worker

Social Workers help people cope with personal and social problems. They are skilled in communicating effectively with clients, families, and other professionals. This course may be useful for those who wish to become Social Workers, as it can help them develop the communication skills needed to succeed in this role.

See salaries and explore the career path for Social Worker

Technical Writer

Technical Writers create and maintain technical documentation, such as user manuals, white papers, and training materials. They are skilled in communicating complex technical information in a clear and concise manner. This course could serve as a good starting point for those wanting to start a career in this field as it covers communication principles and techniques.

See salaries and explore the career path for Technical Writer

Editor

Editors review, revise, and edit written content. They are skilled in grammar, punctuation, and style. This course may be useful for those who wish to become Editors, as it can help them develop the communication skills needed to succeed in this role.

See salaries and explore the career path for Editor

Teacher

Teachers plan and deliver lessons to students. They are skilled in communicating effectively with students, parents, and colleagues. This course may be useful for those who wish to become Teachers, as it can help them develop the communication skills needed to succeed in this role.

See salaries and explore the career path for Teacher

Nurse

Nurses provide care to patients under the direction of a doctor. They are skilled in communicating effectively with patients, families, and other healthcare professionals. This course may be useful for those who wish to become Nurses, as it can help them develop the communication skills needed to succeed in this role.

See salaries and explore the career path for Nurse

Lawyer

Lawyers advise and represent clients in legal matters. They are skilled in communicating effectively with clients, judges, and other attorneys. This course may be useful for those who wish to become Lawyers, as it can help them develop the communication skills needed to succeed in this role.

See salaries and explore the career path for Lawyer

Copywriter

Copywriters create written content for a variety of purposes, such as advertising, marketing, and public relations. They are skilled in writing clear, concise, and persuasive copy. This course may be useful for those who wish to become Copywriters, as it can help them develop the communication skills needed to succeed in this role.

See salaries and explore the career path for Copywriter

Doctor

Doctors diagnose and treat patients. They are skilled in communicating effectively with patients, families, and other healthcare professionals. This course may be useful for those who wish to become Doctors, as it can help them develop the communication skills needed to succeed in this role.

See salaries and explore the career path for Doctor

Reading list

We've selected 24 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Managing IT: Communication.

Zerox Machine

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Is written specifically for IT professionals who want to improve their communication skills. It covers topics such as writing clear and concise technical documentation, giving effective presentations, and communicating with non-technical audiences.

Managing IT

Communication

What's inside

Syllabus

Good to know

Save this course

Activities

Career center

Reading list

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