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Kevin Miller

Effective communication is the most critical skill in any line of business. It also happens to be one of the weakest and rarest skills within information technology. Start closing the gap between IT and the business by improving your communication.

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Effective communication is the most critical skill in any line of business. It also happens to be one of the weakest and rarest skills within information technology. Start closing the gap between IT and the business by improving your communication.

At the core of effective communication is a thorough knowledge of communication principles and techniques. In this course, Managing IT: Communication, you'll learn how to communicate effectively in business, which is a key skill for anyone. First, you'll discover why good communication is important. Next, you'll learn the principles for creating good communication. Finally, you'll explore the techniques you can use for good communication. When you're finished with this course, you'll have a solid knowledge of how to effectively communicate that will help you as you move forward in your career and in life.

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What's inside

Syllabus

Course Overview
Why Good Communication Is Important
Communication Principles
Communication Is a Two-way Process
Read more
We Are Communicating All the Time
Timing and Frequency Matter
There Is No Single Method of Communication
The Message Is in the Medium
Communication Techniques
Types of Communication

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Explores communication principles, which are foundational to the field
Teaches communication techniques, which are essential for effective communication
Develops skills in communication, which are vital for success in many industries
Taught by Kevin Miller, who are recognized for their work in communication
Examines communication in business, which is a highly relevant topic for professionals

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Managing IT: Communication with these activities:
Explore online tutorials on communication skills
Enhance your knowledge and skills by accessing online resources that offer guidance on communication.
Browse courses on Communication Techniques
Show steps
  • Search for reputable tutorials
  • Follow the instructions and complete exercises
  • Experiment with different techniques
Seek guidance from a communication mentor
Connect with an experienced professional who can provide personalized advice and support your communication development.
Browse courses on Communication Techniques
Show steps
  • Identify potential mentors
  • Reach out and request mentorship
  • Regularly meet with your mentor
Read 'Crucial Conversations'
Gain insights into effective communication strategies from this highly regarded book.
Show steps
  • Read the book thoroughly
  • Take notes and highlight key concepts
  • Discuss the book with colleagues
Five other activities
Expand to see all activities and additional details
Show all eight activities
Join a communication-focused study group
Engage with fellow students to discuss course concepts, share experiences, and provide feedback.
Browse courses on Communication Techniques
Show steps
  • Find or form a study group
  • Set regular meeting times
  • Take turns leading discussions
Engage in written communication exercises
Hone your written communication skills through various exercises.
Browse courses on Communication Techniques
Show steps
  • Write clear and concise emails
  • Practice drafting professional reports
  • Create presentations
Role-play communication scenarios
Simulate real-world communication situations to develop your verbal and non-verbal skills.
Browse courses on Communication Techniques
Show steps
  • Prepare for different scenarios
  • Enact the scenarios with a partner
  • Reflect on your performance
Practice active listening techniques
Develop your ability to listen attentively and understand the messages being conveyed.
Browse courses on Communication Techniques
Show steps
  • Identify non-verbal cues
  • Pay attention to tone of voice
  • Ask clarifying questions
Attend a communication skills workshop
Participate in a structured workshop to receive expert instruction and practice your communication skills.
Browse courses on Communication Techniques
Show steps
  • Research and find a suitable workshop
  • Register and attend the workshop
  • Apply the techniques learned in your daily communication

Career center

Learners who complete Managing IT: Communication will develop knowledge and skills that may be useful to these careers:
Communications Manager
Communications Managers oversee internal and external communication initiatives. They may provide leadership and direction over a team of Communications Specialists. This is a role that requires a thorough understanding of communication principles and theories. Those who wish to work in this career role should take this course. The course's focus on effective communication would serve as a strong foundation for success as a Communications Manager.
Public relations manager
Public Relations Managers create and maintain a positive public image for their organization. They are skilled at creating and distributing press releases, managing media relations, and communicating with the public. This course can help prepare one for a successful career as a Public Relations Manager, as it provides a solid foundation in communication principles and techniques.
Marketing Manager
Marketing Managers plan and execute marketing campaigns to promote a company's products or services. They have a deep understanding of marketing principles and are able to communicate effectively with both customers and stakeholders. Marketing Managers can benefit from this course as it can help them develop the skills needed to create and deliver effective marketing messages.
Human Resources Manager
Human Resources Managers oversee all aspects of human resources, including recruitment, hiring, training, and employee relations. They are skilled in communicating effectively with employees and managers, and in creating and implementing HR policies and procedures. This course may be useful for those who wish to become Human Resources Managers, as it can help them develop the communication skills needed to succeed in this role.
Project Manager
Project Managers plan, execute, and close projects. They are skilled in managing teams, communicating effectively with stakeholders, and in resolving project issues. This course may be useful for those who wish to become Project Managers, as it can help them develop the communication skills needed to succeed in this role.
Sales Manager
Sales Managers lead and motivate sales teams to achieve sales targets. They are skilled in developing and executing sales strategies, as well as in communicating effectively with customers and clients. This course may be useful for those who wish to become Sales Managers, as it can help them develop the communication skills needed to succeed in this role.
Customer Service Manager
Customer Service Managers oversee customer service operations and ensure that customers have a positive experience when interacting with a company. They are skilled in resolving customer issues and in communicating effectively with customers. This course may be useful for those who wish to become Customer Service Managers, as it can help them develop the communication skills needed to succeed in this role.
Social Worker
Social Workers help people cope with personal and social problems. They are skilled in communicating effectively with clients, families, and other professionals. This course may be useful for those who wish to become Social Workers, as it can help them develop the communication skills needed to succeed in this role.
Technical Writer
Technical Writers create and maintain technical documentation, such as user manuals, white papers, and training materials. They are skilled in communicating complex technical information in a clear and concise manner. This course could serve as a good starting point for those wanting to start a career in this field as it covers communication principles and techniques.
Editor
Editors review, revise, and edit written content. They are skilled in grammar, punctuation, and style. This course may be useful for those who wish to become Editors, as it can help them develop the communication skills needed to succeed in this role.
Teacher
Teachers plan and deliver lessons to students. They are skilled in communicating effectively with students, parents, and colleagues. This course may be useful for those who wish to become Teachers, as it can help them develop the communication skills needed to succeed in this role.
Nurse
Nurses provide care to patients under the direction of a doctor. They are skilled in communicating effectively with patients, families, and other healthcare professionals. This course may be useful for those who wish to become Nurses, as it can help them develop the communication skills needed to succeed in this role.
Lawyer
Lawyers advise and represent clients in legal matters. They are skilled in communicating effectively with clients, judges, and other attorneys. This course may be useful for those who wish to become Lawyers, as it can help them develop the communication skills needed to succeed in this role.
Copywriter
Copywriters create written content for a variety of purposes, such as advertising, marketing, and public relations. They are skilled in writing clear, concise, and persuasive copy. This course may be useful for those who wish to become Copywriters, as it can help them develop the communication skills needed to succeed in this role.
Doctor
Doctors diagnose and treat patients. They are skilled in communicating effectively with patients, families, and other healthcare professionals. This course may be useful for those who wish to become Doctors, as it can help them develop the communication skills needed to succeed in this role.

Reading list

We've selected 24 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Managing IT: Communication.
Is written specifically for IT professionals who want to improve their communication skills. It covers topics such as writing clear and concise technical documentation, giving effective presentations, and communicating with non-technical audiences.
This textbook provides a comprehensive overview of interpersonal communication theory and research. It valuable resource for anyone who wants to learn more about the communication process.
Provides a comprehensive overview of business communication, covering topics such as verbal and nonverbal communication, written communication, and interpersonal communication. It valuable resource for anyone who wants to improve their communication skills in a business setting.
Provides a comprehensive overview of communication theory and research. It valuable resource for anyone who wants to learn more about the communication process.
Provides a comprehensive overview of communication skills for IT professionals. It covers a wide range of topics, including verbal and nonverbal communication, active listening, conflict resolution, and negotiation.
Is specifically tailored to the needs of IT professionals. It provides practical advice on how to communicate effectively with colleagues, customers, and stakeholders.
This textbook provides a comprehensive overview of the psychological aspects of interpersonal communication. It valuable resource for anyone who wants to learn more about the role of psychology in communication.
Provides practical advice on how to write effectively in a business setting. It valuable resource for anyone who wants to improve their writing skills for the workplace.
Provides insights into the cultural differences that can affect communication in the workplace. It valuable resource for anyone who works with people from different cultures.
Provides a framework for having difficult conversations in a constructive way. It valuable resource for IT professionals who need to navigate challenging communication situations.
This classic guide to writing provides clear and concise rules for effective communication. It valuable resource for IT professionals who need to write reports, emails, and other documents.
Provides a step-by-step process for creating and delivering effective presentations. It valuable resource for IT professionals who need to communicate complex technical information to a non-technical audience.
Provides a practical guide to lean startup principles. It valuable resource for IT professionals who want to learn how to develop and launch new products and services in a more efficient and effective way.
Provides a unique perspective on entrepreneurship and innovation. It valuable resource for IT professionals who want to learn how to create and build successful technology companies.
Provides a philosophical perspective on the meaning of life and the importance of finding purpose. It valuable resource for IT professionals who want to find meaning in their work and make a positive impact on the world.
Provides a framework for understanding why established companies often fail to innovate. It valuable resource for IT professionals who need to understand the challenges of innovation and how to overcome them.
Classic guide to negotiation. It provides a step-by-step process for reaching agreements that are mutually beneficial.
Provides a cynical but insightful look at the dynamics of power. It offers advice on how to navigate political and social situations, and how to communicate effectively in a competitive environment.
Provides a concise overview of communication, including the principles and techniques of effective communication in a variety of contexts.
Provides insights into how to communicate effectively in presentations.
Provides a spiritual perspective on communication, emphasizing the importance of mindfulness and compassion.

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