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Henrique Luiz Correa
Participants will learn to optimize operations, enhance productivity, and address real-world challenges through strategic planning and effective implementation. The curriculum combines theoretical knowledge with practical applications to equip learners with the skills needed for successful operations management in various industries.
Register for this course and see more details by visiting:
OpenCourser.com/course/thsprq/operations
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What's inside
Syllabus
Week 1 - Introduction
Little’s law allows for the quick calculation of throughput times, throughput rates and inventories in operations, the system’s approach allows for the structuring of process analysis
Read more
Syllabus
Week 1 - Introduction
Little’s law allows for the quick calculation of throughput times, throughput rates and inventories in operations, the system’s approach allows for the structuring of process analysis
Read more
Week 2 - Operations strategy
The trade-off analysis framework helps operations to keep focused, the importance performance matrix allows for the establishment of strategic priorities in operations, the content analysis (objectives x decision areas) allows for defining priorities of operations decisions aligned with the operations strategy
Week 3 - Service operations management
Value prism helps design and manage resources in service operations; Queuing theory helps design service systems; Revenue management helps define pricing and capacity allocation decisions in services; the 5-gap model allows for identifying the root causes of service problems
Week 4 - Theory of Constraints
The principles of the Theory of Constraints allows for the identification and management of bottlenecks in operations systems; the ToC continuous improvement process allows for the ToC to be continually applied for operations improvement
Week 5 - Process improvement
Process analysis concepts and tools, Quality management concepts and tools.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Examines system approaches as standard in operations management
Taught by Henrique Luiz Correa, who are recognized for their work in operations management
Explores operations strategy, which helps learners analyze trade-offs and establish alignment
Covers service operations management, which explores revenue management, service design, and capacity allocation
Covers the Theory of Constraints, which helps learners identify and manage bottlenecks for process improvement
Explores process improvement, covering concepts and tools for quality management
Save this course
Save Operations Management to your list so you can find it easily later:
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Reviews summary
Operations management essentials overview
According to students, this course provides a solid overview of the fundamentals of operations management. Students really enjoyed the simple explanations of the material and examples. However, some noted that they wished there was more content on supply chain management.
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Operations Management with these
activities:
Read "The Lean Startup"
Show steps
Provides insights into the lean management approach to operations, focusing on iterative development and customer feedback.
View
The Startup Way: How Modern Companies Use...
on Amazon
Show steps
-
Read the book thoroughly, taking notes on the key concepts and principles of lean management.
-
Identify areas in your own work or studies where you can apply the lean principles.
-
Implement small experiments or iterations based on the lean approach.
-
Monitor the results of your experiments and make adjustments as needed.
Solve Operations Management Practice Problems
Show steps
Reinforces understanding of operations management concepts through repetitive problem-solving exercises.
Browse courses on
Operations Management
Show steps
-
Gather practice problems from textbooks, online resources, or the course materials.
-
Solve the problems independently, using the concepts and techniques covered in the course.
-
Check your solutions against the provided answer key or consult with the instructor for feedback.
-
Review the incorrect problems and focus on improving your understanding of the underlying concepts.
Join a Study Group or Discussion Forum
Show steps
Provides opportunities for peer-to-peer learning, discussion, and support, enhancing understanding and retention.
Browse courses on
Collaboration
Show steps
-
Join an online or in-person study group or discussion forum dedicated to operations management.
-
Actively participate in discussions, asking questions and sharing your insights.
-
Collaborate with other learners to solve problems and work through challenging concepts.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Read "Operations Management: Theory and Practice"
Show steps
Provides a comprehensive overview of operations management concepts and techniques, including strategic planning, process improvement, and service operations management.
View
Operations Management
on Amazon
Show steps
-
Read the preface and introduction to familiarize yourself with the structure and key concepts of the book.
-
Read each chapter thoroughly, taking notes on important concepts and theories.
-
Complete the exercises and case studies at the end of each chapter to test your understanding.
-
Summarize the main takeaways from each chapter in your own words.
Follow Online Tutorials on Lean Manufacturing
Show steps
Provides a practical understanding of lean manufacturing principles and their application to operations management.
Browse courses on
Lean Manufacturing
Show steps
-
Search for online tutorials on lean manufacturing.
-
Select a tutorial that aligns with your learning objectives.
-
Follow the tutorial step-by-step, taking notes on key concepts and techniques.
-
Apply the concepts learned to a real-world example or project.
Develop a Case Study Analysis Report
Show steps
Enhances analytical skills and the ability to apply operations management concepts to real-world business scenarios.
Browse courses on
Case Study Analysis
Show steps
-
Select a relevant case study that aligns with the course content.
-
Analyze the case study using the concepts and frameworks covered in the course.
-
Identify the key issues and challenges faced by the organization in the case study.
-
Develop recommendations and solutions based on your analysis.
-
Write a comprehensive report summarizing your analysis and recommendations.
Attend a Workshop on Operations Management Tools
Show steps
Provides practical experience with industry-standard software and tools used in operations management.
Browse courses on
Software Applications
Show steps
-
Research and identify workshops that focus on operations management tools relevant to your interests.
-
Attend the workshop and actively participate in the hands-on exercises.
-
Learn how to use the tools effectively and apply them to real-world scenarios.
Design and Implement a Process Improvement Plan
Show steps
Provides hands-on experience in applying operations management principles to identify and address inefficiencies in a real-world setting.
Browse courses on
Process Improvement
Show steps
-
Identify a specific process within an organization that needs improvement.
-
Conduct a thorough analysis of the current process to identify bottlenecks and areas for optimization.
-
Design a detailed improvement plan that outlines the specific changes to be implemented.
-
Implement the improvement plan and monitor its effectiveness.
-
Evaluate the results of the improvement plan and make necessary adjustments.
Read "The Lean Startup"
Show steps
Provides insights into the lean management approach to operations, focusing on iterative development and customer feedback.
View
The Startup Way: How Modern Companies Use...
on Amazon
Show steps
Show steps
Show steps
- Read the book thoroughly, taking notes on the key concepts and principles of lean management.
- Identify areas in your own work or studies where you can apply the lean principles.
- Implement small experiments or iterations based on the lean approach.
- Monitor the results of your experiments and make adjustments as needed.
Solve Operations Management Practice Problems
Show steps
Reinforces understanding of operations management concepts through repetitive problem-solving exercises.
Browse courses on
Operations Management
Show steps
Show steps
Show steps
- Gather practice problems from textbooks, online resources, or the course materials.
- Solve the problems independently, using the concepts and techniques covered in the course.
- Check your solutions against the provided answer key or consult with the instructor for feedback.
- Review the incorrect problems and focus on improving your understanding of the underlying concepts.
Join a Study Group or Discussion Forum
Show steps
Provides opportunities for peer-to-peer learning, discussion, and support, enhancing understanding and retention.
Browse courses on
Collaboration
Show steps
Show steps
Show steps
- Join an online or in-person study group or discussion forum dedicated to operations management.
- Actively participate in discussions, asking questions and sharing your insights.
- Collaborate with other learners to solve problems and work through challenging concepts.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Read "Operations Management: Theory and Practice"
Show steps
Provides a comprehensive overview of operations management concepts and techniques, including strategic planning, process improvement, and service operations management.
View
Operations Management
on Amazon
Show steps
Show steps
Show steps
- Read the preface and introduction to familiarize yourself with the structure and key concepts of the book.
- Read each chapter thoroughly, taking notes on important concepts and theories.
- Complete the exercises and case studies at the end of each chapter to test your understanding.
- Summarize the main takeaways from each chapter in your own words.
Follow Online Tutorials on Lean Manufacturing
Show steps
Provides a practical understanding of lean manufacturing principles and their application to operations management.
Browse courses on
Lean Manufacturing
Show steps
Show steps
Show steps
- Search for online tutorials on lean manufacturing.
- Select a tutorial that aligns with your learning objectives.
- Follow the tutorial step-by-step, taking notes on key concepts and techniques.
- Apply the concepts learned to a real-world example or project.
Develop a Case Study Analysis Report
Show steps
Enhances analytical skills and the ability to apply operations management concepts to real-world business scenarios.
Browse courses on
Case Study Analysis
Show steps
Show steps
Show steps
- Select a relevant case study that aligns with the course content.
- Analyze the case study using the concepts and frameworks covered in the course.
- Identify the key issues and challenges faced by the organization in the case study.
- Develop recommendations and solutions based on your analysis.
- Write a comprehensive report summarizing your analysis and recommendations.
Attend a Workshop on Operations Management Tools
Show steps
Provides practical experience with industry-standard software and tools used in operations management.
Browse courses on
Software Applications
Show steps
Show steps
Show steps
- Research and identify workshops that focus on operations management tools relevant to your interests.
- Attend the workshop and actively participate in the hands-on exercises.
- Learn how to use the tools effectively and apply them to real-world scenarios.
Design and Implement a Process Improvement Plan
Show steps
Provides hands-on experience in applying operations management principles to identify and address inefficiencies in a real-world setting.
Browse courses on
Process Improvement
Show steps
Show steps
Show steps
- Identify a specific process within an organization that needs improvement.
- Conduct a thorough analysis of the current process to identify bottlenecks and areas for optimization.
- Design a detailed improvement plan that outlines the specific changes to be implemented.
- Implement the improvement plan and monitor its effectiveness.
- Evaluate the results of the improvement plan and make necessary adjustments.
Career center
Learners who complete Operations Management will develop knowledge and skills
that may be useful to these careers:
Operations Research Analyst
Operations Research Analyst
Operations Research Analysts use mathematical and analytical techniques to solve problems in business and industry. They work to improve efficiency, reduce costs, and make better decisions. The Operations Management course helps Operations Research Analysts to develop the skills necessary to apply operations research techniques to real-world problems. The course covers topics such as linear programming, simulation, and queuing theory, which are all essential for success in operations research.
Operations Consultant
Operations Consultant
Operations Consultants help organizations to improve their operations. They work with clients to identify and solve problems, and to develop and implement solutions. The Operations Management course helps Operations Consultants to develop the skills necessary to consult on operations management issues. The course covers topics such as operations strategy, process improvement, and organizational change, which are all essential for success in operations consulting.
Industrial Engineer
Industrial Engineer
Industrial Engineers design, improve, and install integrated systems of people, materials, and equipment. They work to make systems more efficient, productive, and cost-effective. The Operations Management course helps Industrial Engineers to develop the skills necessary to design and improve systems. The course covers topics such as systems analysis, systems design, and systems optimization, which are all essential for success in industrial engineering.
Supply Chain Manager
Supply Chain Manager
Supply Chain Managers oversee the flow of goods and services from suppliers to customers. They work to ensure that products are delivered to the right place, at the right time, and at the right cost. The Operations Management course helps Supply Chain Managers to develop the skills necessary to optimize supply chain operations, enhance productivity, and address real-world challenges through strategic planning and effective implementation. The course covers topics such as operations strategy, inventory management, and transportation management, which are all essential for success in supply chain management.
Continuous Improvement Specialist
Continuous Improvement Specialist
Continuous Improvement Specialists work to improve the quality and efficiency of processes in manufacturing and other industries. They use a variety of tools and techniques to identify and eliminate waste, and to improve processes. The Operations Management course helps Continuous Improvement Specialists to develop the skills necessary to implement continuous improvement programs. The course covers topics such as process analysis, process mapping, and statistical process control, which are all essential for success in continuous improvement.
Process Engineer
Process Engineer
Process Engineers design and improve processes in manufacturing and other industries. They work to make processes more efficient, productive, and cost-effective. The Operations Management course helps Process Engineers to develop the skills necessary to design and improve processes. The course covers topics such as process analysis, process simulation, and process optimization, which are all essential for success in process engineering.
Manufacturing Engineer
Manufacturing Engineer
Manufacturing Engineers plan, design, and implement manufacturing processes. They work to develop new products and processes, and to improve existing ones. The Operations Management course helps Manufacturing Engineers to develop the skills necessary to manage manufacturing operations. The course covers topics such as production planning, scheduling, and control, which are all essential for success in manufacturing engineering.
Logistics Manager
Logistics Manager
Logistics Managers plan, implement, and control the movement of goods and materials. They work to ensure that goods are delivered to the right place, at the right time, and at the right cost. The Operations Management course helps Logistics Managers to develop the skills necessary to manage logistics operations. The course covers topics such as transportation management, warehousing, and inventory management, which are all essential for success in logistics management.
Production Manager
Production Manager
Production Managers plan, schedule, and control the production of goods and services. They work to ensure that products are produced to the right quality standards, at the right time, and at the right cost. The Operations Management course helps Production Managers to develop the skills necessary to manage production operations. The course covers topics such as production planning, scheduling, and control, which are all essential for success in production management.
Quality Manager
Quality Manager
Quality Managers oversee the quality of products and services. They work to ensure that products meet customer requirements and expectations. The Operations Management course helps Quality Managers to develop the skills necessary to manage quality systems and processes. The course covers topics such as quality control, quality assurance, and statistical process control, which are all essential for success in quality management.
Service Operations Manager
Service Operations Manager
Service Operations Managers plan, implement, and control the delivery of services. They work to ensure that services are delivered to the right customers, at the right time, and at the right cost. The Operations Management course helps Service Operations Managers to develop the skills necessary to manage service operations. The course covers topics such as service design, service delivery, and service quality, which are all essential for success in service operations management.
Process Control Engineer
Process Control Engineer
Process Control Engineers design and implement systems to control industrial processes. They work to ensure that processes are operated safely and efficiently. The Operations Management course helps Process Control Engineers to develop the skills necessary to design and implement process control systems. The course covers topics such as process dynamics, control theory, and instrumentation, which are all essential for success in process control engineering.
Sales Manager
Sales Manager
A Sales Manager directs an organization's sales force, working to maximize revenue. This role involves managing a team to set sales targets, create sales strategies, and train sales representatives. The Operations Management course helps Sales Managers to develop the skills necessary to optimize sales operations, enhance productivity, and address real-world challenges through strategic planning and effective implementation. The course covers topics such as operations strategy, service operations management, and process improvement, which are all essential for success in sales management.
Project Manager
Project Manager
Project Managers plan, execute, and close projects. They work to ensure that projects are completed on time, within budget, and to the required quality standards. The Operations Management course helps Project Managers to develop the skills necessary to manage projects effectively. The course covers topics such as project planning, scheduling, and budgeting, which are all essential for success in project management.
Operations Analyst
Operations Analyst
Operations Analysts use data and analysis to improve the efficiency and effectiveness of operations. They work with stakeholders to identify problems, develop solutions, and implement improvements.
For more career information including salaries, visit:
OpenCourser.com/course/thsprq/operations
Reading list
We've selected nine books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Operations Management.
This textbook focuses on the management of service operations. It covers topics such as service design, service quality, and customer relationship management.
Save
Introduces the Theory of Constraints, a management philosophy that focuses on identifying and eliminating bottlenecks in a system.
Save
Introduces the principles of lean thinking, a management philosophy that focuses on eliminating waste in a system.
Introduces the principles of Six Sigma, a quality management methodology that focuses on reducing defects and improving quality.
This textbook provides an introduction to operations research, a field that uses mathematical models to solve business problems.
This textbook provides an introduction to simulation modeling, a technique that uses computer models to simulate the behavior of a system.
Save
This textbook provides an introduction to project management, a field that deals with the planning, scheduling, and control of projects.
This textbook provides an introduction to supply chain management, a field that deals with the planning, organization, and control of supply chains.
This textbook provides an introduction to safety management, a field that deals with the identification and control of hazards in the workplace.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/thsprq/operations
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Effort
5 weeks
Level
Intermediate
Via
Coursera
Institution
Fundação Instituto de Administração
Instructor
Henrique Luiz Correa
Language
English
This course belongs to a
collection
called
Supply Chain & Operations. It's comprised of four courses:
- Operations Management (viewing)
- Fundamentals of Management and Organizations
- Introduction to Strategy
- Global Supply Chain Management
Good to know
Examines system approaches as standard in operations management
Taught by Henrique Luiz Correa, who are recognized for their work in operations management
Explores operations strategy, which helps learners analyze trade-offs and establish alignment
Covers service operations management, which explores revenue management, service design, and capacity allocation
Covers the Theory of Constraints, which helps learners identify and manage bottlenecks for process improvement
Explores process improvement, covering concepts and tools for quality management
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