Gestión de personas: Recursos Humanos from edX

La disposición al servicio se puede medir y predice la efectividad del servicio. Las personas más felices, más positivas sobre ellas mismas y sobre su entorno, son más felices en el trabajo y los empleados más satisfechos producen también clientes más satisfechos.” Benjamín Schneider y David E. Bawer… Pero, ¿cómo lograr todo esto? Ese es nuestro desafío en este MOOC. Trabajaremos el factor clave para desarrollar experiencias memorables: el factor humano.

En este curso de administración abordaremos:

Al factor humano como inversión rentable
La importancia del buen diseño de atracción del talento
La política de selección y contratación
Las remuneraciones y la retención
La formación y la motivación

Reconoceremos las diferencias entre los modelos de control y participación, aprendiendo la estrategia de dar poder de decisión a los colaboradores, reconociendo cuáles son sus beneficios e implicancias. Por último ponderaremos cómo afecta la satisfacción y retención del cliente según las diferentes políticas de Recursos Humanos.

What you'll learn

Diseño de atracción y selección del talento
El círculo virtuoso de una cultura organizacional centrada en los colaboradores
Gestión del cambio y liderazgo organizacional
Habilidades estratégico directivas y herramientas de escucha activa y feedback
Los ciclos de falla, mediocridad y éxito con sus momentos de verdad para coordinar acciones y relacionarnos con clientes promotores

What's inside

Learning objectives

Diseño de atracción y selección del talento
El círculo virtuoso de una cultura organizacional centrada en los colaboradores
Gestión del cambio y liderazgo organizacional

Habilidades estratégico directivas y herramientas de escucha activa y feedback
Los ciclos de falla, mediocridad y éxito con sus momentos de verdad para coordinar acciones y relacionarnos con clientes promotores

Diseño de atracción y selección del talento
El círculo virtuoso de una cultura organizacional centrada en los colaboradores
Gestión del cambio y liderazgo organizacional
Habilidades estratégico directivas y herramientas de escucha activa y feedback
Los ciclos de falla, mediocridad y éxito con sus momentos de verdad para coordinar acciones y relacionarnos con clientes promotores

Syllabus

Módulo 1: El factor humano en el círculo virtuoso de la cultura organizacional

Módulo 2: Gestión del cambio y liderazgo organizacional

Módulo 3: Habilidades Estratégicas, atributos culturales

Módulo 4: Ciclos de vida del cliente interno y externo. Ciclo de coordinación de acciones.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Ideal para profesionales de recursos humanos y cualquier persona interesada en mejorar el servicio al cliente mediante la gestión del capital humano

Ofrece una base sólida sobre los principios de gestión de capital humano y su impacto en la satisfacción del cliente

Explora las mejores prácticas en la gestión del talento, la motivación y la retención, lo que proporciona información valiosa para mejorar las operaciones de RR. HH

Impartido por expertos en el campo de los recursos humanos, lo que garantiza contenido de alta calidad y perspectivas prácticas

Requiere cierto conocimiento previo en gestión de recursos humanos o un área relacionada

No proporciona certificación o acreditación al finalizar

Career center

Learners who complete Gestión de personas: Recursos Humanos will develop knowledge and skills that may be useful to these careers:

Recruiter

Recruiters are responsible for finding and attracting new employees for an organization. They work with hiring managers to identify and attract top talent, and they oversee the interview and selection process. This course would be helpful for aspiring Recruiters because it provides a comprehensive overview of the talent acquisition process, including topics such as employer branding, candidate sourcing, and interview techniques.

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Talent Acquisition Manager

Talent Acquisition Managers are responsible for recruiting and hiring new employees. They work with hiring managers to identify and attract top talent, and they oversee the interview and selection process. This course would be helpful for aspiring Talent Acquisition Managers because it provides a comprehensive overview of the talent acquisition process, including topics such as employer branding, candidate sourcing, and interview techniques.

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Training and Development Manager

Training and Development Managers are responsible for developing and delivering training programs for employees. They work with managers to identify training needs, and they design and implement training programs to address those needs. This course would be helpful for aspiring Training and Development Managers because it provides a strong foundation in human resources principles and practices, as well as specific training in training and development.

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Human Resources Director

Human Resources Directors oversee all aspects of human resources for an organization. They develop and implement policies and procedures, recruit and hire new employees, and manage employee benefits and compensation. This course would be helpful for aspiring Human Resources Directors because it provides a comprehensive overview of human resources management, including topics such as talent acquisition, employee retention, and employee motivation.

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Organizational Development Manager

Organizational Development Managers are responsible for developing and implementing organizational change initiatives. They work with executives to identify and address organizational challenges, and they develop and implement strategies to improve organizational performance. This course would be helpful for aspiring Organizational Development Managers because it provides a comprehensive overview of organizational development, including topics such as change management, leadership development, and employee engagement.

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Benefits Manager

Benefits Managers are responsible for designing and administering employee benefits programs. They work with executives to develop benefits strategies, and they oversee the implementation of benefits plans. This course would be helpful for aspiring Benefits Managers because it provides a comprehensive overview of compensation and benefits management, including topics such as salary surveys, job evaluation, and benefits design.

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Employee Benefits Specialist

Employee Benefits Specialists are responsible for administering employee benefits programs for an organization. They work with Benefits Managers to develop and implement benefits plans, and they provide support to employees on benefits issues. This course would be helpful for aspiring Employee Benefits Specialists because it provides a comprehensive overview of compensation and benefits management, including topics such as salary surveys, job evaluation, and benefits design.

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Compensation Analyst

Compensation Analysts are responsible for conducting compensation surveys and developing compensation strategies for an organization. They work with executives to develop compensation strategies, and they conduct research to ensure that the organization's compensation is competitive. This course would be helpful for aspiring Compensation Analysts because it provides a comprehensive overview of compensation and benefits management, including topics such as salary surveys, job evaluation, and benefits design.

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Compensation and Benefits Manager

Compensation and Benefits Managers are responsible for designing and administering compensation and benefits programs for employees. They work with executives to develop compensation strategies, and they oversee the implementation of benefits plans. This course would be helpful for aspiring Compensation and Benefits Managers because it provides a comprehensive overview of compensation and benefits management, including topics such as salary surveys, job evaluation, and benefits design.

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Employee Relations Manager

Employee Relations Managers are responsible for managing employee relations and resolving employee issues. They work with employees and managers to address concerns, negotiate contracts, and develop conflict resolution strategies. This course would be helpful for aspiring Employee Relations Managers because it provides a strong foundation in human resources principles and practices, as well as specific training in employee relations.

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Training and Development Specialist

Training and Development Specialists are responsible for developing and delivering training programs for employees. They work with Training and Development Managers to identify training needs, and they design and implement training programs to address those needs. This course would be helpful for aspiring Training and Development Specialists because it provides a strong foundation in human resources principles and practices, as well as specific training in training and development.

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Human Resources Consultant

Human Resources Consultants provide advice and guidance to organizations on human resources issues. They work with organizations to develop and implement human resources strategies, and they provide training and support on a variety of human resources topics. This course would be helpful for aspiring Human Resources Consultants because it provides a comprehensive overview of human resources management, including topics such as talent acquisition, employee retention, and employee motivation.

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Human Resources Specialist

Human Resources Specialists provide support to human resources departments in a variety of areas, such as recruiting, employee relations, and training and development. This course would be helpful for aspiring Human Resources Specialists because it provides a strong foundation in human resources principles and practices.

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Payroll Manager

Payroll Managers are responsible for managing payroll operations for an organization. They ensure that employees are paid accurately and on time, and they comply with all applicable payroll laws and regulations. This course would be helpful for aspiring Payroll Managers because it provides a strong foundation in human resources principles and practices, as well as specific training in payroll management.

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Human Resources Manager

Human Resources Managers are responsible for the day-to-day operations of an organization's human resources department. They work with employees on a variety of issues, including payroll, benefits, and performance management. This course would be helpful for aspiring Human Resources Managers because it provides a strong foundation in human resources principles and practices.

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