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Facilitating Effective Communication with Others

Team communication can sometimes be misleading and not smooth, especially when it comes to virtual teams. This course will teach you how to establish and maintain an open, precise, and timely communication flow in order to deliver the desired value.

Effective communication is one of the key components of a project’s success. In this course, Facilitating Effective Communication with Others, you’ll learn to establish and maintain an open and precise communication flow within a team. First, you’ll explore how to use emotional intelligence with the aim of building a trusting working environment. Next, you’ll discover why ground communication rules are crucial for a team to follow. Finally, you’ll learn how to process messages and predict and overcome barriers that might arise. When you’re finished with this course, you’ll have the skills and knowledge of facilitating effective communication with others that is needed to establish and maintain open, precise, and timely communication flow within a team.

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What's inside

Syllabus

Course Overview

Communicating Openly in a Fitting Environment

Setting up Basis for Virtual Teams

Making Use of Hanlon’s Razor in Remote Communication

Mastering a Live Video Meeting

Excel in Working Remotely

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Solidifies foundational knowledge for new or returning team leaders and team members

Builds core skills and knowledge in facilitating effective team communication

Explores emotional intelligence as a core component of building trust in a dispersed team

Provides guidance on establishing ground communication rules for virtual teams

Develops skills in predicting and overcoming communication obstacles in virtual teams

Facilitated by an industry expert with experience in training and coaching teams on effective communication

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Facilitating Effective Communication with Others with these activities:

Review the importance of empathy in communication

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Enhance your communication skills by understanding and acknowledging the emotions and perspectives of others.

Browse courses on Empathy in Communication

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Explore the role of empathy in building strong relationships.
Identify techniques for developing and practicing empathy.
Apply empathy to improve communication in various contexts.

Review active listening techniques

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Sharpen your ability to fully comprehend and respond to verbal and non-verbal communication.

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Practice paraphrasing and summarizing to ensure understanding.
Develop techniques for asking clarifying questions.
Identify and address potential barriers to effective listening.

Refresh your knowledge of effective group communication dynamics

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Review fundamental principles and best practices for engaging in productive and collaborative group discussions.

Browse courses on Group Communication

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Revisit theories and models of group communication.
Explore techniques for fostering active participation and consensus building.
Identify strategies for managing conflicts and resolving disagreements.

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Practice setting clear communication expectations

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Ensure clear and efficient communication by establishing expectations from the outset.

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Define clear communication goals and objectives.
Outline roles and responsibilities for communication.
Establish communication channels and protocols.

Practice active listening exercises

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Enhance communication skills by practicing techniques like paraphrasing and clarifying.

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Find a partner and take turns speaking and listening.
Pay attention to nonverbal cues and body language.
Summarize and paraphrase the speaker's message.

Practice empathy in communication

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Improve communication by understanding and acknowledging others' perspectives.

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Identify different perspectives on a topic.
Consider the emotions and values behind different views.
Use empathetic language and active listening to connect with others.

Create a communication plan

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Develop a comprehensive plan to guide effective communication throughout a specific project or initiative.

Browse courses on Communication Strategy

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Define communication goals and objectives.
Identify target audiences and their communication needs.
Outline communication strategies and tactics.
Establish roles and responsibilities for communication.
Set metrics and timelines for evaluating communication effectiveness.

Conduct a communication audit

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Evaluate the team's current communication practices and identify areas for improvement.

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Gather data through surveys, interviews, and observations.
Analyze communication patterns, barriers, and strengths.
Develop recommendations for improvement.
Present findings and recommendations to the team.

Career center

Learners who complete Facilitating Effective Communication with Others will develop knowledge and skills that may be useful to these careers:

Nonprofit Manager

Nonprofit managers are responsible for leading and managing nonprofit organizations. Effective communication is essential for nonprofit managers to build relationships with donors, volunteers, and the community. This course will help you develop the communication skills you need to be a successful nonprofit manager.

See salaries and explore the career path for Nonprofit Manager

Customer Service Manager

Effective communication is crucial for customer service managers to build strong relationships with customers and resolve issues quickly and efficiently. This course will help you develop the communication skills you need to be a successful customer service manager. You will learn how to handle difficult customers, communicate effectively across channels, and build a positive customer experience.

See salaries and explore the career path for Customer Service Manager

Project Manager

Effective communication is essential for Project Managers to keep projects on track and ensure that everyone is on the same page. This course will provide you with practical tools and techniques that you can use to facilitate effective communication within your team, including how to build trust, set clear expectations, and resolve conflicts. This course will be especially helpful if you are interested in managing virtual teams since it will teach you how to overcome communication barriers that can arise when working remotely.

See salaries and explore the career path for Project Manager

Marketing Manager

Marketing Managers are responsible for developing and executing marketing campaigns. Effective communication is essential for success in this role, as you will need to be able to communicate your ideas clearly and persuasively to a variety of audiences. This course will help you develop the skills you need to communicate effectively with your team, clients, and the public. It will teach you how to understand your audience, develop clear and concise messages, and use a variety of communication channels effectively.

See salaries and explore the career path for Marketing Manager

Chief Executive Officer (CEO)

CEOs are responsible for the overall success of their organization. Effective communication is essential for CEOs to provide clear direction to their team, build relationships with stakeholders, and promote the company's mission. This course will help you develop the communication skills you need to be a successful CEO.

See salaries and explore the career path for Chief Executive Officer (CEO)

Consultant

Communication is essential for Consultants to build strong relationships with clients and deliver high-quality work. This course will help you develop the communication skills you need to be a successful consultant. You will learn how to communicate complex ideas clearly and effectively, build trust with clients, and manage difficult conversations.

See salaries and explore the career path for Consultant

Information Technology Manager

Communication is critical to the success of Information Technology Managers. This course provides a strong foundation in communication that will help you build strong relationships with your team, clients, and vendors. You will learn how to communicate complex technical information clearly and effectively. The section on facilitating remote communication will be particularly helpful for managers of remote or hybrid teams.

See salaries and explore the career path for Information Technology Manager

Public relations manager

In Public Relations, it is important to be able to communicate effectively with the media, the public, and other stakeholders. This course will help you build a strong foundation in communication by teaching you how to build relationships, manage crises, and communicate your organization's message effectively. The course will also be helpful if you plan to work with remote teams since it teaches how to overcome communication barriers that can arise when working virtually.

See salaries and explore the career path for Public relations manager

Community Outreach Manager

For those working in community outreach, it is essential to be able to communicate effectively with a variety of stakeholders. This course will help you develop the communication skills you need to build relationships, promote your organization's mission, and motivate people to take action.

See salaries and explore the career path for Community Outreach Manager

Sales Manager

Communication is essential for success in sales. This course will boost your ability to communicate with clients, build rapport, and close deals. It will teach you how to tailor your communication style to different audiences, handle objections, and negotiate effectively. This course will be particularly helpful if you are interested in working with remote teams, as it will teach you how to overcome the unique challenges of virtual communication and make a strong impression in online meetings.

See salaries and explore the career path for Sales Manager

Virtual Assistant

Virtual Assistants provide administrative, technical, or creative assistance to clients remotely. Communication is essential for Virtual Assistants to build relationships with clients, understand their needs, and deliver high-quality work. This course will help you develop the communication skills you need to be a successful Virtual Assistant.

See salaries and explore the career path for Virtual Assistant

Human Resources Manager

Effective communication with others is a foundational skill in Human Resources Management. This course will help you boost your ability to communicate effectively in the workplace, which will help you build strong relationships with employees, resolve conflicts, and create a positive work environment. It can be especially helpful if you are interested in working with remote teams since this course will teach you about the challenges and opportunities of virtual communication.

See salaries and explore the career path for Human Resources Manager

Social Media Manager

Communication is central to the work of Social Media Managers. This course will help you develop the communication skills needed to create and execute successful social media campaigns, build a strong brand presence, and engage with customers. It will teach you to write compelling content, use social media analytics, and measure the effectiveness of your campaigns.

See salaries and explore the career path for Social Media Manager

Operations Manager

In Operations Management, strong communication skills are essential for building a cohesive team and ensuring that all processes run smoothly. This course will equip you with the tools you need to communicate effectively with team members, stakeholders, and customers. It will teach you how to define communication goals, choose the right communication channels, and deliver messages in a clear and concise way. This course may be helpful for managers working with remote teams, as it focuses on managing virtual meetings, communicating across cultural boundaries, and building a collaborative work environment.

See salaries and explore the career path for Operations Manager

Corporate Communications Manager

In this role, you will manage the flow of information within a company. The course, Facilitating Effective Communication with Others, will help you lay the groundwork for success in this role by teaching you how to build a trusting working environment, set up communication ground rules, and overcome barriers. This course may also teach you how to use the principles of emotional intelligence in the workplace.

See salaries and explore the career path for Corporate Communications Manager

Reading list

We've selected 14 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Facilitating Effective Communication with Others.

文化地圖（暢銷增訂版）

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An essential guide to understanding and navigating cultural differences in business communication, especially for virtual teams with members from diverse backgrounds.

Facilitating Effective Communication with Others

What's inside

Syllabus

Good to know

Save this course

Activities

Career center

Reading list

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