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Leadership and Resilience in Healthcare Risk Management

4.4 Filled star Filled star Filled star Filled star Empty star
Based on 22 ratings
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Dr. Matthew Strehlow and Dr. M. Meredith Masters

The course will explore the leadership principles necessary during times of crises, and how these principles positively influence crisis management processes in healthcare. You will learn about the importance of self-care and communication strategies for leaders during disasters, and explore effective decision-making and the challenges of misinformation within healthcare settings. The course will also explore the need for post-crisis assessments and examine how crises impact infrastructure, community, workforce, and finances in the short- and long-term. Throughout the course, you will learn how to integrate lessons learned into future operations and discover how to conduct your own post-crisis assessment.

Read more

The course will explore the leadership principles necessary during times of crises, and how these principles positively influence crisis management processes in healthcare. You will learn about the importance of self-care and communication strategies for leaders during disasters, and explore effective decision-making and the challenges of misinformation within healthcare settings. The course will also explore the need for post-crisis assessments and examine how crises impact infrastructure, community, workforce, and finances in the short- and long-term. Throughout the course, you will learn how to integrate lessons learned into future operations and discover how to conduct your own post-crisis assessment.

What you'll learn

  • Learn how effective leadership and its principles positively influences the crisis management process.

  • Learn about the significance of communication from leadership in a disaster.

  • Learn about the risk finances present in a crisis.

  • Learn about the post-crisis assessment, and develop resiliency techniques for your organization.

  • Learn about the implications of a crisis on infrastructure, community, the workforce and finances.

  • Learn about the process that should follow a disaster to ensure hazard mitigation in the future.

Enroll now

Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Teaches principles of leadership during crises, which is essential in the healthcare industry
Provides strategies for self-care and communication for leaders during disasters
Examines the challenges of misinformation within healthcare settings
Develops techniques for post-crisis assessments and resilience
Explores the impact of crises on infrastructure, community, workforce, and finances in the short- and long-term
Taught by Dr. Matthew Strehlow and Dr. M. Meredith Masters, who are experienced in healthcare leadership and crisis management

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Reviews summary

Healthcare leadership & crisis resilience

According to students, this course offers a highly practical and relevant exploration of leadership and resilience in healthcare risk management. Learners particularly praise the actionable strategies, clear and concise lectures, and the knowledgeable instructors who provide excellent real-world insights. Key features highlighted include the vital focus on self-care for leaders, effective communication strategies, comprehensive post-crisis assessment frameworks, and timely discussions on misinformation management. While broadly recommended for healthcare professionals, a few learners noted that the content could sometimes be too high-level or use more specific healthcare examples, and some reading materials felt dated, suggesting it's best for those seeking a strong foundation rather than deep dives.
Provides solid foundations, less suited for very advanced practitioners.
"A solid introduction to healthcare crisis management... Good foundational knowledge, but perhaps not for very advanced practitioners."
"The course content is generally good, but I felt it was a bit too high-level for my needs. I was looking for more hands-on tools..."
"It's a good starting point, but don't expect deep dives."
Provides clear frameworks for assessment, learning, and future operations.
"The material on post-crisis assessment and integrating lessons learned was invaluable. It provided a clear framework for analyzing past events and building resilience."
"I now have a much clearer understanding of resilience in healthcare systems."
"The segments on misinformation and its management were particularly timely and well-handled."
Highlights critical areas like self-care, communication, and resilience.
"I particularly valued the emphasis on self-care for leaders, which is often overlooked."
"The modules on communication and decision-making were particularly strong."
"The focus on resilience, self-care, and effective communication is exactly what leaders need."
Offers immediately applicable strategies for healthcare leaders.
"This course was an eye-opener regarding the crucial role of leadership in mitigating risks during crises, especially in healthcare. The content was highly relevant and practical, offering actionable strategies."
"As a healthcare administrator, this course provided immediate value. The emphasis on proactive risk management and leadership communication during chaotic times was highly practical."
"Truly exceptional. The course beautifully blends leadership theory with practical applications in a healthcare context."
Some examples are generic, and readings might be outdated.
"I found some of the examples a bit generic and not always specific enough to the unique challenges of healthcare."
"My only minor critique is that some of the reading materials felt a little dated, though the core concepts remain relevant."
"I agree with others that some of the general examples could be more tailored to specific healthcare contexts to maximize relevance for experienced professionals."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Leadership and Resilience in Healthcare Risk Management with these activities:
Review key concepts of crisis management
Refreshes essential concepts of crisis management before the course begins, setting a stronger foundation for learning.
Browse courses on Crisis Management
Show steps
  • Read the course overview and syllabus to familiarize yourself with the topics covered.
  • Review notes or textbooks from previous courses on crisis management or related topics.
  • Complete online quizzes or practice tests to assess your current knowledge.
Identify mentors in the field of crisis management
Connects students with experienced professionals who can provide guidance, support, and insights into the field of crisis management.
Browse courses on Mentorship
Show steps
  • Attend industry events or workshops.
  • Join professional organizations related to crisis management.
  • Reach out to individuals in your network who have experience in the field.
Organize and synthesize course materials
Facilitates effective learning by organizing and reviewing notes, assignments, and other course materials, enhancing retention and understanding.
Browse courses on Note-Taking
Show steps
  • Create a system for note-taking that works for you.
  • Review notes regularly after class.
  • Compile assignments and quizzes for future reference.
  • Use flashcards or other tools to reinforce learning.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Assist classmates with understanding course concepts
Enhances understanding of course material by explaining concepts to others, reinforcing learning and fostering a supportive learning environment.
Browse courses on Mentoring
Show steps
  • Identify classmates who may need assistance.
  • Offer to review concepts, answer questions, or provide study materials.
  • Meet regularly to discuss course content and provide support.
Explore best practices in crisis communication
Expands knowledge of effective crisis communication strategies, enhancing a student's ability to manage reputation and deliver timely information.
Browse courses on Crisis Communication
Show steps
  • Review industry reports or academic articles on best practices in crisis communication.
  • Watch videos or attend webinars featuring experts in the field.
  • Participate in online discussion forums to exchange ideas with peers.
Role-play crisis simulations
Offers hands-on practice in implementing crisis management strategies, enhancing understanding and decision-making skills.
Browse courses on Disaster Response
Show steps
  • Form a group with classmates and assign roles.
  • Develop a scenario and simulate a crisis situation.
  • Take turns responding to the crisis, following principles learned in the course.
  • Evaluate the effectiveness of the response and identify areas for improvement.
Develop a case study analysis on a recent crisis event
Encourages critical thinking and analytical skills by examining a real-world crisis and its implications, fostering a deeper understanding of crisis management principles.
Browse courses on Case study
Show steps
  • Select a recent crisis event that aligns with the course topics.
  • Research and gather information from multiple sources.
  • Analyze the event using crisis management frameworks.
  • Develop recommendations for improving response strategies.
  • Present your findings in a written report or presentation.
Develop a crisis management plan for your organization
Provides an opportunity to apply knowledge gained from the course to a real-world scenario, promoting critical thinking and problem-solving skills.
Show steps
  • Identify potential vulnerabilities and risks for your organization.
  • Establish a crisis management team and define their roles and responsibilities.
  • Develop protocols for communication, decision-making, and resource allocation.
  • Incorporate lessons learned from past crises or case studies.
  • Present your plan to organizational stakeholders for feedback and implementation.

Career center

Learners who complete Leadership and Resilience in Healthcare Risk Management will develop knowledge and skills that may be useful to these careers:
Disaster Relief Coordinator
A Disaster Relief Coordinator is responsible for coordinating disaster relief efforts. This role may be filled by relief organizations, government agencies, or other organizations. As a Disaster Relief Coordinator, you will use your skills in effective leadership and decision-making to manage crisis situations. You may also draw upon the communication skills acquired in this course to inform the public, manage the media, and keep stakeholders updated.
See salaries and explore the career path for Disaster Relief Coordinator
Emergency Manager
An Emergency Manager helps their employer prepare for, respond to, and recover from emergencies. This course will help you build a foundation in effective communication and decision-making, which will allow you to keep stakeholders informed, manage the media, and make critical decisions during emergencies.
See salaries and explore the career path for Emergency Manager
Healthcare Administrator
Healthcare Administrators oversee the day-to-day operations of healthcare facilities. As a Healthcare Administrator, you will be tasked with managing finances, personnel, and infrastructure. The information in this course will be useful to you when managing finances during a crisis and minimizing its impact on staff and infrastructure.
See salaries and explore the career path for Healthcare Administrator
Health Educator
A Health Educator helps to improve community health outcomes through education. This course will help you develop the communication skills necessary to teach community members about health risks and how to mitigate them. It will also help you develop leadership skills so that you can promote community health initiatives.
See salaries and explore the career path for Health Educator
Infection Control Nurse
An Infection Control Nurse helps healthcare facilities prevent and control infections. You will use the decision-making and communication skills developed in this course to work with other professionals in your organization to create policies and procedures to prevent and control infections.
See salaries and explore the career path for Infection Control Nurse
Nurse Manager
Nurse Managers oversee the day-to-day operations of nursing units. The communication and decision-making skills you will develop in this course will help you manage your staff, prioritize patient care, and make critical decisions during emergencies.
See salaries and explore the career path for Nurse Manager
Patient Advocate
Patient Advocates help patients navigate the healthcare system. As a Patient Advocate, you will draw on the communication skills developed in this course to help patients understand their rights and options, and to ensure that they receive the care they need.
See salaries and explore the career path for Patient Advocate
Pharmacist
Pharmacists dispense medications and provide information about their use. This course will help you understand the financial risks associated with medication errors and how to communicate with patients about their medications.
See salaries and explore the career path for Pharmacist
Physician
Physicians diagnose and treat illnesses and injuries. As a Physician, you will use the decision-making skills developed in this course to make critical decisions about patient care. You will also use the communication skills developed in this course to communicate with patients and their families.
See salaries and explore the career path for Physician
Public Health Nurse
Public Health Nurses help to prevent and control diseases and promote health in communities. As a Public Health Nurse, you will use the leadership and communication skills developed in this course to work with communities to improve health outcomes. You will also use the information in this course to assess community needs and develop health promotion programs.
See salaries and explore the career path for Public Health Nurse
Risk Manager
Risk Managers help organizations identify, assess, and mitigate risks. As a Risk Manager, you will use the decision-making and communication skills developed in this course to help your organization manage risks, including those related to healthcare.
See salaries and explore the career path for Risk Manager
Safety Manager
Safety Managers help organizations create and maintain safe work environments. As a Safety Manager, you will use the decision-making and communication skills developed in this course to develop and implement safety policies and procedures.
See salaries and explore the career path for Safety Manager
Social Worker
Social Workers help people cope with life challenges. As a Social Worker, you will use the communication and decision-making skills developed in this course to help clients navigate the healthcare system and access the resources they need.
See salaries and explore the career path for Social Worker
Teacher
Teachers educate students. As a Teacher, you may use the skills developed in this course to teach students about health risks and how to mitigate them. You may also use your leadership skills to promote healthy behaviors in your classroom.
See salaries and explore the career path for Teacher
Writer
Writers create content for a variety of purposes. As a Writer, you may use the communication skills developed in this course to write about health risks and how to mitigate them. You may also use your leadership skills to promote healthy behaviors in your writing.
See salaries and explore the career path for Writer

Reading list

We've selected nine books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Leadership and Resilience in Healthcare Risk Management.
Cover image
The Practice of Adaptive Leadership
Save
This classic work on adaptive leadership is essential reading for anyone in a leadership position. It provides a practical framework for navigating complex and uncertain situations.
The Practice of Adaptive Leadership: Tools and...
Hardcover
$$
The Practice of Adaptive Leadership: Tools and...
Kindle Edition
$$
Cover image
A Framework for Assessing Mortality and Morbidity...
Save
This report from the National Academies provides a comprehensive overview of the challenges and best practices for post-disaster recovery. It valuable resource for understanding the long-term implications of a crisis and developing recovery plans.
A Framework for Assessing Mortality and Morbidity...
Kindle Edition
$$$
Cover image
ACSM's Health/Fitness Facility Standards and...
Save
This comprehensive handbook provides a practical guide to risk management in healthcare organizations. It is particularly useful as a reference for developing and implementing effective risk management policies and procedures.
ACSM's Health/Fitness Facility Standards and...
Paperback
Check
ACSM's Health/Fitness Facility Standards and...
Kindle Edition
Check
Cover image
The Gifts of Imperfection
Save
Provides strategies for embracing imperfection. It valuable resource for healthcare professionals who want to learn more about self-acceptance.
The Gifts of Imperfection: 10th Anniversary Edition...
Paperback
$
The Gifts of Imperfection: Let Go of Who You Think...
Kindle Edition
$$
(Pусский) Дары несовершенства: Как полюбить себя таким, какой...
Kindle Edition
$
Cover image
Rising Strong
Save
Provides strategies for embracing vulnerability and courage. It valuable resource for healthcare professionals who want to learn more about personal growth.
Dare to Lead: Brave Work. Tough Conversations....
Hardcover
$$
Rising Strong: How the Ability to Reset Transforms...
Paperback
$
(Español) Más fuerte que nunca / Rising Strong: How the...
Paperback
$$
Rising Strong: How the Ability to Reset Transforms...
Kindle Edition
$$
(Deutsch) Laufen lernt man nur durch Hinfallen: Wie wir zu...
Kindle Edition
$$
Cover image
The 7 Habits of Highly Effective People
Save
Provides strategies for personal growth and development. It valuable resource for healthcare professionals who want to learn more about self-improvement.
The 7 Habits of Highly Effective People: 30th...
Paperback
$$
The 7 Habits of Highly Effective People: 30th...
Kindle Edition
$$
The 7 Habits of Highly Effective People: The...
Kindle Edition
$
(Español) Los 7 hábitos de la gente altamente efectiva....
Paperback
$$
The 7 Habits of Highly Effective People: Powerful...
Audible Audiobook
$$
The 7 Habits Of Highly Effective People: Revised...
Paperback
$$
The 7 Habits of Highly Effective People Personal...
Paperback
$
The 7 Habits Of Highly Effective People
Paperback
$$
Daily Reflections for Highly Effective People:...
Paperback
$$
The 7 Habits of Highly Effective People: Powerful...
Paperback
$$
(Italiano) Le 7 regole per avere successo: The 7 Habits of...
Kindle Edition
$$
Cover image
Life in Five Senses
Save
Provides strategies for finding happiness. It valuable resource for healthcare professionals who want to learn more about happiness.
Life in Five Senses: How Exploring the Senses Got...
Paperback
$$
Life in Five Senses: How Exploring the Senses Got...
Kindle Edition
$$
Life in Five Senses
Paperback
$$
Cover image
The Stress-Proof Brain Guided Journal
Save
Provides strategies for managing stress. It valuable resource for healthcare professionals who want to learn more about stress management.
The Stress-Proof Brain Guided Journal: Writing...
Paperback
$$
Cover image
Difficult Conversations Don't Have to Be Difficult
Save
Provides strategies for becoming a positive leader. It valuable resource for healthcare leaders who want to learn more about positive leadership.
Difficult Conversations Don't Have to Be Difficult:...
Hardcover
$$
Difficult Conversations Don't Have to Be Difficult:...
Kindle Edition
$$

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Course image
Rating
4.4 Filled star Filled star Filled star Filled star Empty star
Effort
2 to 4 hours per week for 4 weeks
Level
Introductory
Via
edX
Institution
Stanford University
Instructors
Dr. Matthew Strehlow
Dr. M. Meredith Masters
Language
English
Transcript
English
Traffic lights
Read about what's good
what should give you pause
and possible dealbreakers
Teaches principles of leadership during crises, which is essential in the healthcare industry
Provides strategies for self-care and communication for leaders during disasters
Examines the challenges of misinformation within healthcare settings
Develops techniques for post-crisis assessments and resilience
Explores the impact of crises on infrastructure, community, workforce, and finances in the short- and long-term
Taught by Dr. Matthew Strehlow and Dr. M. Meredith Masters, who are experienced in healthcare leadership and crisis management
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