OPERA PMS : Mastering Hotel Cashiering from Udemy

Mastering Hotel Cashiering (Basic-Advanced) is a course designed for learning how to perform basic cashiering functions and navigate the Billing/Folio screen. This course contains lessons on posting charges and payments. You will also learn how to perform fast posting of charges in addition to performing Passerby transactions

The following lessons are contained in this course:

Cashiering Overview and Login
Billing Screen
Billing/Folio Windows
Post Charges
Post Payment
Billing Options
Generating a Folio & Folio Styles
Fast Posting
Passer By Overview
Add a Passer By

This course also designed for learning how to perform guest check outs and manage folios. This course contains lessons on working with open folios and posting charges after departure. You will also learn how to perform quick check outs in addition to reinstating a checked out guest.

The following lessons are contained in this course:

Guest Check Out
Direct Bill Check Out
Billing/Folio Settlement Options
Check Out with Open Folio
Setting a Post Stay Charge
Quick Check Out
Reinstate a Checked Out Reservation

This course also contains lessons for learning how to print batch folios and create batch postings. This course contains lessons on reviewing receipt history and researching cashiering postings. You will also learn how to balance and close your cashier.

The following lessons are contained in this course:

Batch Folios
Batch Postings
Receipt History
Cashier Journal
Cashier Closure

To make it comprehensive and simple deep learning Course Mastering Hotel Cashiering (Basic-Advanced) will only have 2 sections to make you learning more easily and not wasting your time because you can absorb the material quickly and efficient without making you confused. You will get very detail explanation with all examples.

Below are the course structures:

Section 1 : Cashiering 1

Objectives
Billing
Charges & Checkout
Reports & Close

Section 2 : Cashiering 2

Departures & Advanced

What's inside

Learning objectives

Cashiering overview and login
Billing screen
Billing/folio windows
Post charges
Post payment
Billing options
Generating a folio & folio styles
Fast posting
Passer by overview
Add a passer by
Guest check out
Direct bill check out

Billing/folio settlement options
Check out with open folio
Setting a post stay charge
Quick check out
Reinstate a checked out reservation
Batch folios
Batch postings
Receipt history
Cashier journal
Cashier closure
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Cashiering overview and login
Billing screen
Billing/folio windows
Post charges
Post payment
Billing options
Generating a folio & folio styles
Fast posting
Passer by overview
Add a passer by
Guest check out
Direct bill check out
Billing/folio settlement options
Check out with open folio
Setting a post stay charge
Quick check out
Reinstate a checked out reservation
Batch folios
Batch postings
Receipt history
Cashier journal
Cashier closure
Show more
Show less

Syllabus

Cashiering 1

Objectives

Billing

Charges & Checkout

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Covers cashiering functions, including posting charges and payments, which are essential for front desk operations

Explores folio management, including generating folios and handling various folio styles, which are crucial for accurate record-keeping

Details guest check-out procedures, including direct bill check-outs and handling open folios, which are vital for smooth customer service

Examines batch folio printing and posting, which are useful for efficient end-of-day processes and financial reconciliation

Teaches how to review receipt history and research cashiering postings, which are important for auditing and resolving discrepancies

Discusses cashier closure procedures, which are necessary for balancing and finalizing daily financial transactions

Reviews summary

Practical opera pms skills for hotels

According to learners, this course on OPERA PMS for hotel cashiering is highly practical and directly applicable for those working or seeking jobs in the hotel industry. Students found the instructions clear and easy to follow, praising its coverage of main cashiering functions like posting charges and payments, guest check out, and reports. While largely well-received, some feedback suggests the pace can be fast or that certain topics might benefit from more advanced depth. Overall, it's seen as a valuable resource for mastering essential OPERA PMS skills.

Covers main cashiering functions

"The course covers all the main cashiering functions I encounter daily, from posting to checkout."

"I got a good overview of handling posting, guest checkouts, and generating reports in OPERA."

"Felt like I gained a solid understanding of the key OPERA PMS modules relevant to cashiering."

Easy to follow steps for daily tasks

"The steps shown were very clear and easy to replicate in my work."

"This course provides practical, step-by-step guidance on using OPERA PMS for cashiering."

"I found the instruction straightforward and directly applicable to my daily hotel operations."

Directly applicable to hotel cashier roles

"This training is essential for anyone working in a hotel front office or finance department."

"Helped me feel much more confident performing cashier tasks at work using OPERA."

"Great course to learn the practical skills truly needed for a hotel front desk or cashier job."

Pace can be fast for some sections

"Sometimes felt the pace was a bit fast during certain demonstrations, had to rewatch."

"While comprehensive on basics, I wished there was more depth on troubleshooting specific errors."

"Good for foundational understanding, perhaps less 'advanced' than expected on a few specific topics."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in OPERA PMS : Mastering Hotel Cashiering with these activities:

Review Basic Accounting Principles

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Reviewing basic accounting principles will help you better understand the financial transactions and reporting aspects of hotel cashiering.

Browse courses on Accounting Principles

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Review the accounting equation (Assets = Liabilities + Equity).
Familiarize yourself with debits and credits.
Understand the different types of financial statements.

Simulate Posting Charges and Payments

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Practicing posting charges and payments in a simulated environment will improve your speed and accuracy in using the OPERA PMS system.

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Create sample guest scenarios with various charges.
Practice posting different types of payments (cash, credit card, etc.).
Generate folios and review the transactions.

Create a Cheat Sheet for Common OPERA Functions

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Creating a cheat sheet will help you quickly recall important OPERA functions and shortcuts, improving your efficiency as a hotel cashier.

Show steps

List the most frequently used OPERA functions.
Include keyboard shortcuts for faster navigation.
Organize the cheat sheet for easy reference.

Four other activities

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Show all seven activities

Hotel Front Office Management

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Reading 'Hotel Front Office Management' will provide a broader understanding of the cashier's role within the hotel and enhance your customer service skills.

View Hotel Front Office Management, 5th Edition on Amazon

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Read chapters related to cashiering and billing procedures.
Take notes on key concepts and best practices.
Relate the concepts to the OPERA PMS system.

Explore OPERA PMS Advanced Features

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Exploring advanced features in OPERA PMS will help you handle complex cashiering scenarios and improve your overall system proficiency.

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Research tutorials on advanced billing options.
Learn about direct bill setups and settlements.
Practice handling group check-outs and split folios.

Understanding the Hospitality Industry

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Reading 'Understanding the Hospitality Industry' will provide a broader context for your role as a hotel cashier and improve your understanding of the industry.

View Putting Knowledge to Work on Amazon

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Read the sections related to hotel operations and finance.
Identify the key trends and challenges in the industry.
Reflect on how your role contributes to the overall success of the hotel.

Assist other students in the course

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Helping other students will reinforce your understanding of the material and improve your communication skills.

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Answer questions in the course discussion forums.
Share your cheat sheet and tips with other students.
Offer to help students who are struggling with specific concepts.

Career center

Learners who complete OPERA PMS : Mastering Hotel Cashiering will develop knowledge and skills that may be useful to these careers:

Hotel Front Desk Agent

A Hotel Front Desk Agent is often the first point of contact for guests, requiring proficiency in various tasks, including processing check-ins and check-outs, handling billing inquiries, and managing guest folios. This course on Mastering Hotel Cashiering provides direct training in these crucial areas. The course's detailed lessons on posting charges and payments, generating folios, and managing guest checkouts are applicable to the daily tasks of a Front Desk Agent who needs to quickly and accurately handle guest transactions and ensure a smooth experience. Moreover, understanding batch postings and cashier closure from this course will help this hotel professional manage daily reports effectively.

See salaries and explore the career path for Hotel Front Desk Agent

Hotel Night Auditor

A Hotel Night Auditor is responsible for reconciling daily financial transactions, and a course such as Mastering Hotel Cashiering is beneficial. Night auditors need a thorough understanding of posting charges and payments, handling guest folios, and managing cashier closures, all of which this course directly addresses. The course's lessons on batch folios and batch postings, and reviewing receipt history are particularly beneficial for a Night Auditor who needs to ensure financial accuracy and prepare reports for the next business day. Knowledge of fast posting methods and options for billing/folio settlement, taught in this course, will help a night auditor manage records efficiently.

See salaries and explore the career path for Hotel Night Auditor

Hotel Accounting Clerk

A Hotel Accounting Clerk performs daily accounting tasks within a hotel setting, making this course in Mastering Hotel Cashiering extremely relevant. This course contains direct instruction on posting charges and payments, managing folios, and handling guest checkouts. This is particularly beneficial to the accounting clerk. The course's in-depth modules on batch postings and folios, and cashier closure, are useful for reconciling daily transactions. The accounting clerk will find that the course covers day to day tasks they will be performing in their role.

See salaries and explore the career path for Hotel Accounting Clerk

Hotel Operations Manager

A Hotel Operations Manager oversees the overall functioning of a hotel, including front desk and finance, and a course in Mastering Hotel Cashiering provides insight into the day to day operation. This course's detailed lessons about billing, posting payments and charges, and the cashier close process will give context to the operational aspect of the hotel. The course covers a variety of topics that would help the operations manager stay informed about the daily tasks of their staff. A solid grasp of these transactions will be helpful for the Hotel Operations Manager in making informed decisions.

See salaries and explore the career path for Hotel Operations Manager

Hotel Revenue Manager

A Hotel Revenue Manager works to optimize room rates and revenue, requiring a solid grasp of hotel financial transactions. While this role may be more strategic, a course such as Mastering Hotel Cashiering helps build a strong underlying understanding of how these transactions occur. The course’s lessons on posting charges, managing folios, and working with different billing options provide valuable insight into the operational side of hotel finances. Understanding the workflow of daily cashiering processes, as taught in this course, may assist in better revenue strategies. Though not a daily task for a revenue manager, this course gives a deeper understanding of the data they manage.

See salaries and explore the career path for Hotel Revenue Manager

Guest Relations Specialist

A Guest Relations Specialist works to ensure guest satisfaction, and while this role is not primarily focused on cashiering, understanding the financial processes that impact guests is beneficial. Mastering Hotel Cashiering provides an understanding of the billing process, guest checkouts, and folio management. This course will offer the guest relations specialist a foundation to handle billing inquiries, understand potential issues, and provide proper explanations to guests. The course's modules on billing options and different folio styles will also help in better communication with guests about their hotel bills. This course may help in the daily tasks of a Guest Relations Specialist.

See salaries and explore the career path for Guest Relations Specialist

Hotel Reservations Agent

A Hotel Reservations Agent manages bookings and may also need to assist guests with basic inquiries about their folios, making a course such as Mastering Hotel Cashiering helpful for the role. This course provides a background into how charges are posted. This can help the agent understand how the financial aspects of a booking are managed. This course will offer familiarity with the hotel's financial processes, enhancing their ability to provide better service to guests.

See salaries and explore the career path for Hotel Reservations Agent

Accounting Assistant

An Accounting Assistant performs a variety of clerical and basic accounting tasks, and this course may provide some background knowledge. This course in Mastering Hotel Cashiering provides an introduction to financial transactions, such as charges, payments, and managing folios. The course covers basic accounting concepts which may be valuable. While this course is specific to the hotel industry, it may be helpful for an accounting assistant new to the field and needing a foundation in financial transactions.

See salaries and explore the career path for Accounting Assistant

Customer Service Representative

A Customer Service Representative works in a variety of industries to resolve inquiries and issues, and a course like Mastering Hotel Cashiering may offer some relevant skills. The course introduces the concept of managing transactions, which can be applied in many other customer service roles. The course’s lessons on charges, payments, and folio settlement can help the customer service representative build confidence in working with financial data. While not directly applicable, this course may help build skills needed for customer relations.

See salaries and explore the career path for Customer Service Representative

Bank Teller

A Bank Teller handles financial transactions at a bank, and while this course is not directly in the banking industry, it may provide a basic grasp of handling financial transactions. Mastering Hotel Cashiering covers the process of posting payments and charges. While this course is industry specific to hotels, some general concepts of transaction management may be useful. The methods of processing payments and end of day reconciliation in this course are similar to that of a bank teller.

See salaries and explore the career path for Bank Teller

Restaurant Cashier

While not directly in a hotel setting, a Restaurant Cashier handles similar point of sale transactions and could benefit from some of the skills taught in Mastering Hotel Cashiering. This course is focused on hotel cashiering, but the course's lessons on posting charges and payments, also apply to a restaurant setting. The course covers batch postings and end of day procedures, that would also be helpful for a restaurant cashier. Although not in the same industry, some concepts are relevant.

See salaries and explore the career path for Restaurant Cashier

Retail Cashier

A Retail Cashier works at the point of sale in a retail environment, and a course in Mastering Hotel Cashiering may provide some foundational knowledge, even if it is not directly applicable. Mastering Hotel Cashiering teaches the basics of posting charges and payments, which are skills used in retail. While this course focuses on hotel cashiering, some of the core concepts of managing transactions and handling customer payments are transferable to a retail setting. The basic financial operations covered in this course may offer skills that are useful to a retail cashier.

See salaries and explore the career path for Retail Cashier

Data Entry Clerk

A Data Entry Clerk is responsible for accurately inputting data into systems, and while this role is not focused on cashiering, the course on Mastering Hotel Cashiering may offer some relevant skills. The course involves working with specific data such as posting charges and payments, which can be useful to a data entry clerk. The course's lessons on folio and receipt management may provide familiarity with handling records and financial data. The concepts in this course are also relevant to data entry.

See salaries and explore the career path for Data Entry Clerk

Financial Analyst

A Financial Analyst analyzes financial data, and while this course is not specific to their daily work, it may provide an understanding of how transactions are processed at a basic level. Mastering Hotel Cashiering teaches the basics of posting charges and payments, which are fundamental concepts relevant to finance. The course's lessons on batch postings and cashier closures also provide a helpful background into the basic day to day reconciliation of financial records. This may be useful in understanding the root of some data inputs, even if it is a small aspect of the financial analyst's daily work.

See salaries and explore the career path for Financial Analyst

Business Intelligence Analyst

A Business Intelligence Analyst works to analyze data for insight, and while not a daily task, this course may inform the analyst on data inputs. Mastering Hotel Cashiering provides a base understanding of how charges are posted and how financial transactions are managed. The course will provide a foundation for the business intelligence analyst if they need to understand the transactional processes behind hotel data. Although it is not directly related to the analytics work of this role, it may offer background information about data collection.

See salaries and explore the career path for Business Intelligence Analyst

OPERA PMS

Mastering Hotel Cashiering

What's inside

Learning objectives

Syllabus

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Reviews summary

Practical opera pms skills for hotels

Activities

Career center

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