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Este curso é o primeiro de uma série que visa a sua preparação para uma função de especialista de apoio técnico de TI de nível básico. Neste curso, ser-lhe-á apresentado o mundo das TI (Tecnologias de Informação). Vai descobrir as diferentes facetas das Tecnologias de Informação, como o hardware informático, a Internet, o software informático, a resolução de problemas e o serviço de apoio ao cliente. Vamos analisar como é que pode ser realizada uma entrevista técnica e fornecer sugestões sobre a melhor forma de se preparar para uma. Este curso aborda uma grande variedade de tópicos relacionados com as TI que são concebidos para lhe dar uma vista geral do que esperar deste programa de certificação.
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Este curso é o primeiro de uma série que visa a sua preparação para uma função de especialista de apoio técnico de TI de nível básico. Neste curso, ser-lhe-á apresentado o mundo das TI (Tecnologias de Informação). Vai descobrir as diferentes facetas das Tecnologias de Informação, como o hardware informático, a Internet, o software informático, a resolução de problemas e o serviço de apoio ao cliente. Vamos analisar como é que pode ser realizada uma entrevista técnica e fornecer sugestões sobre a melhor forma de se preparar para uma. Este curso aborda uma grande variedade de tópicos relacionados com as TI que são concebidos para lhe dar uma vista geral do que esperar deste programa de certificação.
Read more
Este curso é o primeiro de uma série que visa a sua preparação para uma função de especialista de apoio técnico de TI de nível básico. Neste curso, ser-lhe-á apresentado o mundo das TI (Tecnologias de Informação). Vai descobrir as diferentes facetas das Tecnologias de Informação, como o hardware informático, a Internet, o software informático, a resolução de problemas e o serviço de apoio ao cliente. Vamos analisar como é que pode ser realizada uma entrevista técnica e fornecer sugestões sobre a melhor forma de se preparar para uma. Este curso aborda uma grande variedade de tópicos relacionados com as TI que são concebidos para lhe dar uma vista geral do que esperar deste programa de certificação.
No final deste curso, será capaz de:
● Compreender o funcionamento do sistema binário.
● Montar um computador a partir do zero.
● Escolher e instalar um sistema operativo num computador.
● Compreender o que é a Internet, como funciona e o respetivo impacto no mundo moderno.
● Saber como as aplicações são criadas e como funcionam num computador.
● Utilizar metodologias comuns de resolução de problemas e aptidões sociais num ambiente de TI.
Register for this course and see more details by visiting:
OpenCourser.com/course/yhn8y8/principios
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What's inside
Syllabus
INTRODUÇÃO ÀS TI
Damos-lhe as boas-vindas aos Princípios básicos de apoio técnico, o primeiro curso de Certificação profissional de apoio técnico de TI! Ao inscrever-se neste curso, está a dar o primeiro passo para iniciar a sua carreira no ramo da tecnologia. Na primeira semana do curso, vamos aprender como os computadores foram inventados, como evoluíram ao longo do tempo e como funcionam hoje em dia. Também vamos aprender o que é um "especialista de apoio técnico de TI" e quais são as suas funções. No final deste módulo, vai saber como fazer cálculos num computador utilizando o sistema binário e compreender porque é que estes cálculos são tão importantes para a sociedade. Vamos começar!
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Syllabus
INTRODUÇÃO ÀS TI
Damos-lhe as boas-vindas aos Princípios básicos de apoio técnico, o primeiro curso de Certificação profissional de apoio técnico de TI! Ao inscrever-se neste curso, está a dar o primeiro passo para iniciar a sua carreira no ramo da tecnologia. Na primeira semana do curso, vamos aprender como os computadores foram inventados, como evoluíram ao longo do tempo e como funcionam hoje em dia. Também vamos aprender o que é um "especialista de apoio técnico de TI" e quais são as suas funções. No final deste módulo, vai saber como fazer cálculos num computador utilizando o sistema binário e compreender porque é que estes cálculos são tão importantes para a sociedade. Vamos começar!
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Traffic lights
Traffic lights
Read about what's good
what should give you pause and
possible dealbreakers
Desenvolve conceitos e práticas essenciais para iniciantes na área de apoio técnico de TI
Aborda uma variedade de tópicos relacionados à TI, proporcionando uma visão geral abrangente do setor
Fornece uma base sólida para quem busca uma carreira em suporte técnico de TI
Oferece atividades práticas no ambiente Qwiklabs para aprimorar as habilidades dos alunos
Ensina metodologias comuns de resolução de problemas e atendimento ao cliente, essenciais para o sucesso na área
Requer acesso a equipamentos específicos, como computador e conexão com a internet, o que pode ser uma barreira para alguns alunos
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Reviews summary
Introdução essencial ao suporte de ti
De acordo com os alunos, "Princípios básicos de apoio técnico" é uma introdução excelente e abrangente para quem inicia uma carreira em TI. Muitos o consideram ideal para iniciantes absolutos e transição de carreira, fornecendo uma base sólida em conceitos como hardware, sistemas operativos, redes e resolução de problemas. As explicações dos instrutores são elogiadas por serem claras e didáticas, e as atividades práticas, especialmente os Qwiklabs, são destacadas como um ponto forte, permitindo a aplicação do conhecimento. Alguns, no entanto, notam que o curso pode ser repetitivo ou superficial em certos tópicos para quem já possui algum conhecimento prévio, e aprofundamento adicional é por vezes necessário.
Os Qwiklabs proporcionam experiência prática valiosa.
"Os Qwiklabs são um diferencial, permitem praticar de verdade e aplicar o que aprendi."
"Senti que aprendi muito em pouco tempo devido às demonstrações práticas e hands-on."
"Consegui montar um computador do zero e instalar um sistema operativo, o que é muito útil."
Explicações claras e abordagem envolvente dos tópicos.
"Achei o curso muito bem estruturado e as explicações do instrutor são excelentes."
"A forma como o conteúdo é apresentado é muito didática e engajadora. Os professores são excelentes."
"A linguagem é acessível e o material de apoio muito bom para compreender os fundamentos."
Perfeito para iniciantes e transição de carreira para TI.
"Este curso é fantástico para quem está a começar na área de TI. Aborda os conceitos de forma muito clara e com exemplos práticos."
"Perfeito para quem busca uma transição de carreira para TI. A linguagem é acessível e me senti preparado para os próximos passos."
"Absolutamente essencial para qualquer um que esteja a dar os primeiros passos em TI. A forma como o conteúdo é apresentado é didática."
Algumas aulas apresentam problemas de áudio e vídeo.
"Senti que a qualidade do áudio e vídeo de algumas aulas não era a melhor, o que atrapalhou um pouco."
"Em alguns momentos, o som não estava muito claro, o que dificultou a compreensão de certas explicações."
"Poderia ter uma revisão da qualidade de produção em algumas seções para melhorar a experiência."
Pode ser repetitivo ou superficial para quem já tem base.
"O conteúdo é ok, mas achei que repete muita informação básica. Para quem já tem algum conhecimento em TI, pode ser um pouco cansativo."
"Alguns módulos, como o de redes, poderiam ser um pouco mais aprofundados, pois senti que ficaram na superfície."
"A seção de software parecia um pouco superficial. Precisei buscar outros recursos para complementar o aprendizado."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Princípios básicos de apoio técnico with these
activities:
Find a mentor or experienced IT professional who can provide guidance and support
Show steps
Connecting with an experienced professional in the field will give you valuable insights and support.
Browse courses on
Mentorship
Show steps
-
Attend industry events or meetups
-
Reach out to people in your network
-
Ask for introductions to potential mentors
Familiarize yourself with the typical hardware components of computer systems
Show steps
Having a firm grasp of computer hardware components will ensure that you can grasp the general overview of what a helpdesk technician is assigned to do.
Browse courses on
Hardware Components
Show steps
-
Identify the different types of motherboards, CPUs, RAM, and storage devices
-
Learn about the functions of each component and how they work together
-
Practice assembling and disassembling a computer system
Participate in a study group or online forum to discuss course topics and work on assignments with other students
Show steps
Working with your peers will strengthen your understanding of the course material.
Browse courses on
Peer Support
Show steps
-
Find a study group or online forum that aligns with your interests
-
Actively participate in discussions and ask questions
-
Work together on assignments and projects
Five other activities
Expand to see all activities and additional details
Show all eight activities
Practice using command line tools to navigate directories, create and delete files, and manage permissions
Show steps
You will become familiar with the proficiency of using the command line tools available in most operating systems to work more efficiently.
Browse courses on
Command Line Tools
Show steps
-
Learn the basic commands for navigating directories, creating and deleting files, and managing permissions
-
Practice using these commands in a simulated environment or on a personal computer
-
Complete online tutorials or exercises to reinforce your understanding
Follow online tutorials or courses on specific IT support topics, such as cloud computing or cybersecurity
Show steps
Seek out additional resources to enhance your knowledge and skills in specific areas of IT support.
Browse courses on
Skill Development
Show steps
-
Identify specific areas of IT support that you want to learn more about
-
Find online tutorials or courses that cover these topics
-
Follow the tutorials or courses and complete the exercises
Create a flowchart or diagram that outlines the steps involved in troubleshooting a computer problem
Show steps
Creating a visual representation of the troubleshooting process will aid in developing a systematic approach to solving problems efficiently.
Browse courses on
Troubleshooting
Show steps
-
Identify the different steps involved in troubleshooting a computer problem
-
Organize these steps into a logical flow
-
Create a flowchart or diagram that visually represents the process
Participate in online coding challenges or hackathons related to IT support
Show steps
Applying your knowledge in a competitive environment will push you to solve problems more efficiently.
Browse courses on
Coding Challenges
Show steps
-
Find online coding challenges or hackathons that are relevant to IT support
-
Practice your skills and prepare for the competition
-
Participate in the competition and try to solve as many problems as possible
Create a blog or vlog where you share your experiences in learning about IT support
Show steps
Documenting your learning journey will improve your understanding.
Browse courses on
Blogging
Show steps
-
Choose a platform for your blog or vlog
-
Create content that is informative and engaging
-
Share your blog or vlog with others
Find a mentor or experienced IT professional who can provide guidance and support
Show steps
Connecting with an experienced professional in the field will give you valuable insights and support.
Browse courses on
Mentorship
Show steps
Show steps
Show steps
- Attend industry events or meetups
- Reach out to people in your network
- Ask for introductions to potential mentors
Familiarize yourself with the typical hardware components of computer systems
Show steps
Having a firm grasp of computer hardware components will ensure that you can grasp the general overview of what a helpdesk technician is assigned to do.
Browse courses on
Hardware Components
Show steps
Show steps
Show steps
- Identify the different types of motherboards, CPUs, RAM, and storage devices
- Learn about the functions of each component and how they work together
- Practice assembling and disassembling a computer system
Participate in a study group or online forum to discuss course topics and work on assignments with other students
Show steps
Working with your peers will strengthen your understanding of the course material.
Browse courses on
Peer Support
Show steps
Show steps
Show steps
- Find a study group or online forum that aligns with your interests
- Actively participate in discussions and ask questions
- Work together on assignments and projects
Five other activities
Expand to see all activities and additional details
Show all eight activities
Practice using command line tools to navigate directories, create and delete files, and manage permissions
Show steps
You will become familiar with the proficiency of using the command line tools available in most operating systems to work more efficiently.
Browse courses on
Command Line Tools
Show steps
Show steps
Show steps
- Learn the basic commands for navigating directories, creating and deleting files, and managing permissions
- Practice using these commands in a simulated environment or on a personal computer
- Complete online tutorials or exercises to reinforce your understanding
Follow online tutorials or courses on specific IT support topics, such as cloud computing or cybersecurity
Show steps
Seek out additional resources to enhance your knowledge and skills in specific areas of IT support.
Browse courses on
Skill Development
Show steps
Show steps
Show steps
- Identify specific areas of IT support that you want to learn more about
- Find online tutorials or courses that cover these topics
- Follow the tutorials or courses and complete the exercises
Create a flowchart or diagram that outlines the steps involved in troubleshooting a computer problem
Show steps
Creating a visual representation of the troubleshooting process will aid in developing a systematic approach to solving problems efficiently.
Browse courses on
Troubleshooting
Show steps
Show steps
Show steps
- Identify the different steps involved in troubleshooting a computer problem
- Organize these steps into a logical flow
- Create a flowchart or diagram that visually represents the process
Participate in online coding challenges or hackathons related to IT support
Show steps
Applying your knowledge in a competitive environment will push you to solve problems more efficiently.
Browse courses on
Coding Challenges
Show steps
Show steps
Show steps
- Find online coding challenges or hackathons that are relevant to IT support
- Practice your skills and prepare for the competition
- Participate in the competition and try to solve as many problems as possible
Create a blog or vlog where you share your experiences in learning about IT support
Show steps
Documenting your learning journey will improve your understanding.
Browse courses on
Blogging
Show steps
Show steps
Show steps
- Choose a platform for your blog or vlog
- Create content that is informative and engaging
- Share your blog or vlog with others
Career center
Learners who complete Princípios básicos de apoio técnico will develop knowledge and skills
that may be useful to these careers:
Computer Systems Analyst
Computer Systems Analyst
Computer Systems Analysts analyze and design computer systems. This course provides a foundation in computer systems, including how to analyze and troubleshoot systems. This knowledge is essential for Computer Systems Analysts, who need to be able to design and implement systems.
Computer Programmer
Computer Programmer
Computer Programmers write and test code that controls computers and applications. This course provides a foundation in computer programming, including how to create and use software applications. This knowledge is essential for Computer Programmers, who need to be able to write and debug code.
Computer Network Architect
Computer Network Architect
Computer Network Architects design, build, and maintain computer networks. This course provides a foundation in computer networking, including how to set up and troubleshoot networks. This knowledge is essential for Computer Network Architects, who need to be able to design and manage networks.
Computer Hardware Engineer
Computer Hardware Engineer
Computer Hardware Engineers design, develop, and test computer hardware, including processors, circuit boards, and memory devices. This course provides a foundation in computer hardware, including how to assemble a computer from scratch and how to troubleshoot hardware issues. This knowledge is essential for Computer Hardware Engineers, who need to be able to understand and diagnose hardware problems.
Software Developer
Software Developer
Software Developers design, develop, and test software applications. This course provides a foundation in software development, including how to create and use software applications. This knowledge is essential for Software Developers, who need to be able to design and develop software applications.
Computer Support Specialist
Computer Support Specialist
Computer Support Specialists provide technical support to computer users. This course provides a foundation in computer support, including how to troubleshoot and resolve computer problems. This knowledge is essential for Computer Support Specialists, who need to be able to help users with a variety of computer issues.
Web Developer
Web Developer
Web Developers design, develop, and maintain websites. This course provides a foundation in web development, including how to create and use websites. This knowledge is essential for Web Developers, who need to be able to design and develop websites.
Information Security Analyst
Information Security Analyst
Information Security Analysts protect computer systems and networks from unauthorized access and attacks. This course provides a foundation in information security, including how to identify and mitigate security risks. This knowledge is essential for Information Security Analysts, who need to be able to protect computer systems and networks from cyber threats.
Data Analyst
Data Analyst
Data Analysts collect, analyze, and interpret data to help businesses make informed decisions. This course provides a foundation in data analysis, including how to collect and analyze data. This knowledge is essential for Data Analysts, who need to be able to use data to solve business problems.
Database Administrator
Database Administrator
Database Administrators manage and maintain databases. This course provides a foundation in database administration, including how to create and manage databases. This knowledge is essential for Database Administrators, who need to be able to ensure that databases are running smoothly and efficiently.
IT Auditor
IT Auditor
IT Auditors evaluate and report on the effectiveness of an organization's IT systems and controls. This course provides a foundation in IT auditing, including how to assess and report on IT risks. This knowledge is essential for IT Auditors, who need to be able to help organizations improve their IT security and compliance.
IT Project Manager
IT Project Manager
IT Project Managers plan and manage IT projects. This course provides a foundation in IT project management, including how to plan and execute IT projects. This knowledge is essential for IT Project Managers, who need to be able to lead IT projects to successful completion.
Network Administrator
Network Administrator
Network Administrators manage and maintain computer networks. This course provides a foundation in computer networking, including how to set up and troubleshoot networks. This knowledge is essential for Network Administrators, who need to be able to design and manage networks.
Help Desk Technician
Help Desk Technician
Help Desk Technicians provide technical support to computer users. This course provides a foundation in computer support, including how to troubleshoot and resolve computer problems. This knowledge is essential for Help Desk Technicians, who need to be able to help users with a variety of computer issues.
IT Specialist
IT Specialist
IT Specialists provide technical support to computer users. This course provides a foundation in computer support, including how to troubleshoot and resolve computer problems. This knowledge is essential for IT Specialists, who need to be able to help users with a variety of computer issues.
For more career information including salaries, visit:
OpenCourser.com/course/yhn8y8/principios
Reading list
We've selected 12 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Princípios básicos de apoio técnico.
Can be a useful reference tool. It's a thorough guide that covers a wide range of topics, including hardware and software troubleshooting, networking, and operating systems. It is commonly used as a textbook for CompTIA A+ certification preparation.
Practical guide to troubleshooting and maintaining PCs. It covers a wide range of topics, including hardware and software problems, viruses, and malware.
Save
Provides a comprehensive overview of computer networking. It is commonly used as a textbook at academic institutions.
Provides a detailed overview of operating system concepts. It is commonly used as a textbook for operating systems courses at academic institutions.
Classic work on computer science. It provides a broad overview of the field, from its foundations to its applications.
Provides a comprehensive overview of algorithm design and analysis. It is commonly used as a textbook at academic institutions.
Provides a comprehensive overview of data structures and algorithms in Java. It is commonly used as a textbook at academic institutions.
Provides a detailed overview of computer organization and design. It is commonly used as a textbook at academic institutions.
Provides a comprehensive overview of software engineering. It is commonly used as a textbook for software engineering courses at academic institutions.
Save
Provides a comprehensive overview of machine learning. It is commonly used as a textbook for machine learning courses at academic institutions.
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Provides a comprehensive overview of deep learning. It is commonly used as a textbook for deep learning courses at academic institutions.
Provides a comprehensive overview of natural language processing with deep learning.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/yhn8y8/principios
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Google
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Google Career Certificates
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