Business Analysis Techniques: Eliciting Information and Collaborating with Stakeholders from Pluralsight

Master the techniques for Elicitation and Collaboration and prepare for the CBAP® certification exam through a number of compelling scenarios. Apply these widely-used techniques in any business area in your career and earn your PDUs and CDUs.

From a pool of 50 techniques available to use for business analysis, it’s not always easy to pick the right one. There is the context of a particular knowledge area which determines the selection process as well. In this course, Business Analysis Techniques: Eliciting Information and Collaborating with Stakeholders, you will gain the ability to understand the purpose of the selected techniques. First, you will learn that each technique gets tailored for the knowledge area and that there are defined steps to be taken in order to perform it successfully. Next, you will discover how important it is to collaborate with stakeholders during the process of eliciting information and create open communication channels. Finally, you will explore the usage considerations for each of these selected techniques, so you are able to fit them into the right background. When you are finished with this course, you will have the skills and knowledge to apply business analysis techniques in the context of elicitation and collaboration needed to implement changes in organizations.

What's inside

Syllabus

Course Overview

Introducing Techniques for Elicitation and Collaboration

Employing Data Mining to Elicit Information

Organizing Collaborative Games to Elicit Information

Using Interviews to Elicit Information from Stakeholders

Using Surveys and Questionnaires to Elicit Information

Conducting Observations to Elicit Information

Analyzing Documents to Elicit Information

Expressing How Workshops May Be of Value in Eliciting Information

Using Mind Mapping in Elicitation and Collaboration

Depicting How to Use Focus Groups to Elicit Information

Wrapping up: Overall Techniques in Elicitation and Collaboration

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Offers preparation for the CBAP® certification exam, which is well-regarded in business analysis

Demonstrates the use of business analysis techniques in multiple business areas

Provides PDUs and CDUs, which are valuable for professional development in business analysis

Covers a wide range of elicitation and collaboration techniques, providing a comprehensive understanding

Emphasizes the importance of stakeholder collaboration, a crucial aspect of effective business analysis

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Business Analysis Techniques: Eliciting Information and Collaborating with Stakeholders with these activities:

Review Material on Process Modeling

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Review course material on process modeling to strengthen understanding and improve retention.

Browse courses on Process Modeling

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Go over lecture notes and slides on process modeling.
Read assigned textbook chapters on the topic.
Complete practice exercises or quizzes on process modeling.

Compile Course Materials

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Keep your study materials, provided in the lessons, well-organized to improve your learning experience and to easily refresh.

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Create folders in your computer for each lesson.
Download and organize files provided in each lesson, by topic.
Consider color-coding your files or folders to aid visual quick reference.

Master Collaboration Skills

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Refresh your communication and team leadership abilities, as you'll be working in teams for course projects.

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Take an online course on building team collaboration skills.
Read books and articles on how to collaborate in a team environment.

11 other activities

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Review of Elicitation Techniques

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It is crucial to understand the nuances of various elicitation techniques; refresh your knowledge to optimise your learning.

Browse courses on Elicitation Techniques

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Go through the course curriculum and identify key elicitation techniques.
Review your notes or consult online resources to refresh your understanding of these techniques.

Follow a Tutorial on Requirements Gathering

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Watch or read a tutorial on requirements gathering to reinforce and supplement course material.

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Search for a tutorial on requirements gathering.
Watch or read the tutorial.
Take notes and reflect on the key points.

Interview Practice

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Practice conducting interviews with a partner or group to refine elicitation skills.

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Find a partner or group to practice with.
Develop a list of interview questions.
Conduct interviews with each other.
Provide feedback and discuss areas for improvement.

Collaborate on a Group Project on Business Analysis

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Work with a group of peers to complete a business analysis project, utilizing the techniques learned in the course.

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Find a group of peers to work with.
Identify a problem or opportunity to analyze.
Apply business analysis techniques to gather information and develop a solution.
Present your findings and recommendations to the group.

Conduct a Stakeholder Analysis Project

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Conduct a real-world stakeholder analysis to identify and prioritize stakeholders for a business project.

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Define the scope and objectives of the project.
Identify the potential stakeholders.
Gather information about each stakeholder (e.g., their interests, roles, and potential impact).
Analyze the data and identify key stakeholders.
Develop a stakeholder engagement plan.

Mind Mapping

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Improve your comprehension skills and reinforce active learning.

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Familiarize yourself with the principles of mind mapping.
Identify a major topic from the curriculum you'd like to create a mind map around.
Identify the key branches or subtopics.

Study Group

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Engage in collaborative learning and test your understanding of the course materials.

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Join or form a study group associated with the course.
Organize virtual or in-person meetings
Share summaries, lead discussions, or present on course topics.

Write a Blog Post on a Business Analysis Technique

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Write a blog post summarizing and reflecting on a business analysis technique covered in the course.

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Choose a business analysis technique from the course.
Research the technique and gather information.
Write a blog post summarizing the technique.
Share your blog post online.

Active Mock Interviews

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Practice the Elicitation and Collaboration techniques you will be using in job interviews.

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Interview with a friend or family member.
Ask 5-10 questions about themselves using Elicitation techniques.
Have them also interview you and ask questions.
Debrief and provide mutual feedback.

Project Research

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Get hands-on experience and apply the principles and techniques while working on a business scenario.

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Identify an organization or industry that interests you.
Conduct research on the organization's business processes or industry.
Apply the elicitation and collaboration techniques to gather information.
Develop a plan for improving the organization's processes or addressing a business issue.

Case Study Presentation

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Showcase your understanding and ability to effectively present your findings.

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Review your research.
Create a presentation that outlines your findings.
Consider presenting your case study to the class or a group of peers.

Career center

Learners who complete Business Analysis Techniques: Eliciting Information and Collaborating with Stakeholders will develop knowledge and skills that may be useful to these careers:

Business Analyst

The course will provide you with a comprehensive understanding of business analysis techniques that can be applied in various industries. By mastering these techniques, you will be able to gather valuable information from stakeholders, collaborate effectively, and contribute to successful organizational change initiatives.

See salaries and explore the career path for Business Analyst

Management Consultant

As a Management Consultant, you will be responsible for analyzing business processes and recommending solutions to improve efficiency and effectiveness. The course will provide you with the knowledge and skills to conduct thorough data analyses, elicit information from stakeholders, and develop innovative solutions that will help organizations achieve their goals.

See salaries and explore the career path for Management Consultant

Data Analyst

The course will equip you with the techniques and knowledge necessary to collect, analyze, and interpret data. You will learn how to use data mining, surveys, and interviews to gather information and draw meaningful insights. This will enable you to make data-driven recommendations and contribute to informed decision-making within organizations.

See salaries and explore the career path for Data Analyst

Business Systems Analyst

As a Business Systems Analyst, you will be involved in the design, development, and implementation of business systems. The course will provide you with the knowledge and skills to analyze business requirements, elicit information from stakeholders, and develop solutions that meet the needs of the organization.

See salaries and explore the career path for Business Systems Analyst

Market Research Analyst

The course will provide you with the techniques and knowledge necessary to conduct market research and gather insights about consumer behavior. You will learn how to use surveys, interviews, and other methods to collect data and develop recommendations for marketing strategies and product development.

See salaries and explore the career path for Market Research Analyst

Business Writer

As a Business Writer, you will be responsible for creating written content that is clear, concise, and persuasive. The course will provide you with the knowledge and skills to elicit information from stakeholders, organize and present information effectively, and write for a variety of audiences.

See salaries and explore the career path for Business Writer

Project Manager

As a Project Manager, you will be responsible for planning, executing, and controlling projects. The course will provide you with the knowledge and skills to elicit information from stakeholders, develop project plans, and manage project teams effectively.

See salaries and explore the career path for Project Manager

Customer Success Manager

As a Customer Success Manager, you will be responsible for building and maintaining relationships with customers. The course will provide you with the knowledge and skills to elicit information from customers, identify their needs, and develop strategies to improve their satisfaction.

See salaries and explore the career path for Customer Success Manager

User Experience Designer

As a User Experience Designer, you will be responsible for designing and developing user interfaces. The course will provide you with the knowledge and skills to elicit information from users, understand their needs, and create user-centric designs.

See salaries and explore the career path for User Experience Designer

Training and Development Manager

As a Training and Development Manager, you will be responsible for designing and delivering training programs. The course will provide you with the knowledge and skills to elicit information from stakeholders, identify training needs, and develop and deliver effective training programs.

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Data Scientist

As a Data Scientist, you will be responsible for developing and applying statistical and machine learning models to data. The course will provide you with the knowledge and skills to elicit information from stakeholders, understand their business problems, and develop data-driven solutions.

See salaries and explore the career path for Data Scientist

Technical Writer

As a Technical Writer, you will be responsible for creating technical documentation. The course will provide you with the knowledge and skills to elicit information from subject matter experts, organize and present technical information effectively, and write for a variety of audiences.

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Information Architect

As an Information Architect, you will be responsible for designing and organizing information systems. The course will provide you with the knowledge and skills to elicit information from stakeholders, understand their information needs, and develop information architectures that meet their needs.

See salaries and explore the career path for Information Architect

Requirements Engineer

As a Requirements Engineer, you will be responsible for gathering, analyzing, and documenting requirements. The course will provide you with the knowledge and skills to elicit information from stakeholders, develop requirements specifications, and manage requirements changes.

See salaries and explore the career path for Requirements Engineer

Software Engineer

As a Software Engineer, you will be responsible for designing, developing, and testing software systems. The course will provide you with the knowledge and skills to elicit information from stakeholders, understand their software requirements, and develop software solutions that meet their needs.

See salaries and explore the career path for Software Engineer