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Online Reputation Management

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May 1, 2024 4 minute read

Online Reputation Management (ORM) is a subset of digital marketing that focuses on managing and shaping how an organization or individual is portrayed online. ORM involves monitoring online presence, identifying potential reputational threats, and taking corrective actions to mitigate or neutralize negative perceptions. The goal of ORM is to enhance and maintain a positive online reputation that aligns with overall business objectives and personal goals.

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Reading list

We've selected six books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Online Reputation Management.
This comprehensive guide covers all aspects of ORM, including how to build a positive online reputation, manage negative feedback, and use social media to improve your reputation. It includes case studies and examples from real-world businesses.
This comprehensive guide covers all aspects of ORM, including how to build a positive online reputation, manage negative feedback, and protect your reputation from online attacks. It includes case studies and examples from real-world businesses.
Explores the impact of the digital revolution on ORM, providing insights into the new challenges and opportunities that businesses face in managing their online reputations.
Provides a comprehensive overview of ORM, covering both the technical and strategic aspects of managing your online reputation. It includes case studies and examples from real-world businesses.
Is designed specifically for nonprofits, providing guidance on how to build a strong online reputation, attract more donors, and manage their online presence effectively.
Focuses on the role of social media in ORM, providing guidance on how to manage your social media presence, deal with negative feedback, and protect your reputation from online attacks.
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