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Build a User Experience (UX) Map in Miro
Tricia Bagley
and
Freedom Learning Group
Tricia Bagley
and
Freedom Learning Group
By the end of this project, you will be able to build a user experience map to visualize the entire end-to-end user experience that the average user goes through to accomplish a goal so that your organization can gain a baseline understanding of experience...
Read more
By the end of this project, you will be able to build a user experience map to visualize the entire end-to-end user experience that the average user goes through to accomplish a goal so that your organization can gain a baseline understanding of experience...
Read more
By the end of this project, you will be able to build a user experience map to visualize the entire end-to-end user experience that the average user goes through to accomplish a goal so that your organization can gain a baseline understanding of experience before taking a product or service live.
To do this you will gain hands-on experience exercising empathy to accurately document the stages, actions, emotions, and thoughts of the user while assessing opportunities and overall qualities of the customer experience in the Miro online visual collaboration platform for teamwork.
Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
Register for this course and see more details by visiting:
OpenCourser.com/course/02m33l/build
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Utilizes the Miro online visual collaboration platform, which is industry standard for collaborative visualization
Focuses on mapping user experiences, which is crucial for understanding user needs and expectations
Hands-on experience in empathy mapping, a valuable skill for UX designers and researchers
Provides a foundation for understanding user experience, beneficial for beginners in the field
Taught by Tricia Bagley and Freedom Learning Group, reputable instructors in UX design
Emphasizes assessing opportunities and overall qualities of the customer experience, crucial for improving user satisfaction
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Reviews summary
Disappointing ux course
This course has received a negative review. The reviewer expressed disappointment in the content, which they felt they could have learned on their own by registering in Miro. They also criticized the poor quality of the images used in the course.
Activities
Coming soon
We're preparing activities for
Build a User Experience (UX) Map in Miro.
These are activities you can do either before, during, or after a course.
Career center
Learners who complete Build a User Experience (UX) Map in Miro will develop knowledge and skills
that may be useful to these careers:
User Experience (UX) Researcher
User Experience (UX) Researcher
User Experience (UX) Researchers study how users interact with products and services, and use that research to improve the user experience. This course on building a User Experience (UX) Map in Miro will help you develop the skills you need to conduct UX research and create UX maps. This course will help you build a foundation in UX research and help you develop the skills you need to succeed in this role.
UX Designer
UX Designer
UX Designers use research and data to design products and services that are user-friendly and efficient. This course on building a User Experience (UX) Map in Miro will help you develop the skills you need to conduct UX research and create UX maps, two essential skills for UX Designers. By taking this course, you will gain the skills you need to succeed in this role.
Product Manager
Product Manager
Product Managers are responsible for managing the development and launch of new products and services. They work with UX Designers and Researchers to ensure that products are user-friendly and meet the needs of users. This course on building a User Experience (UX) Map in Miro will help you develop the skills you need to understand the user experience and work with UX professionals to create successful products.
Interaction Designer
Interaction Designer
Interaction Designers design the way users interact with products and services. They create prototypes and user flows to help visualize and test the user experience. This course on building a User Experience (UX) Map in Miro will help you develop the skills you need to create user flows and prototypes, two essential skills for Interaction Designers.
Information Architect
Information Architect
Information Architects organize and structure information in a way that makes it easy for users to find and use. They work with UX Designers and Researchers to create sitemaps and navigation systems. This course on building a User Experience (UX) Map in Miro will help you develop the skills you need to understand the user experience and work with UX professionals to create effective information architectures.
Content Strategist
Content Strategist
Content Strategists develop and manage content for websites, apps, and other digital products. They work with UX Designers and Researchers to ensure that content is user-friendly and meets the needs of users. This course on building a User Experience (UX) Map in Miro will help you develop the skills you need to understand the user experience and work with UX professionals to create effective content strategies.
Usability Analyst
Usability Analyst
Usability Analysts test and evaluate the usability of products and services. They work with UX Designers and Researchers to identify and fix usability issues. This course on building a User Experience (UX) Map in Miro will help you develop the skills you need to conduct usability testing and analyze results.
Customer Experience (CX) Manager
Customer Experience (CX) Manager
Customer Experience (CX) Managers are responsible for managing the overall customer experience. They work with UX Designers and Researchers to improve the customer experience across all touchpoints. This course on building a User Experience (UX) Map in Miro will help you develop the skills you need to understand the customer experience and work with UX professionals to create a positive experience for customers.
Service Designer
Service Designer
Service Designers design and improve services. They work with UX Designers and Researchers to create service blueprints and journey maps. This course on building a User Experience (UX) Map in Miro will help you develop the skills you need to understand the user experience and work with UX professionals to create effective service designs.
User Researcher
User Researcher
User Researchers conduct research to understand the needs of users. They work with UX Designers and Researchers to gather data and insights about users. This course on building a User Experience (UX) Map in Miro will help you develop the skills you need to conduct user research and analyze data.
Design Researcher
Design Researcher
Design Researchers conduct research to inform the design of products and services. They work with UX Designers and Researchers to gather data and insights about users and their needs. This course on building a User Experience (UX) Map in Miro will help you develop the skills you need to conduct design research and analyze data.
Digital Marketing Specialist
Digital Marketing Specialist
Digital Marketing Specialists are responsible for developing and executing digital marketing campaigns. They work with UX Designers and Researchers to ensure that marketing campaigns are user-friendly and meet the needs of users. This course on building a User Experience (UX) Map in Miro may be useful for Digital Marketing Specialists who want to learn more about the user experience and how to create marketing campaigns that are user-friendly.
Data Analyst
Data Analyst
Data Analysts collect, analyze, and interpret data to help businesses make informed decisions. They work with UX Designers and Researchers to analyze user data and identify opportunities to improve the user experience. This course on building a User Experience (UX) Map in Miro may be useful for Data Analysts who want to learn more about the user experience and how to analyze user data.
Product Owner
Product Owner
Product Owners are responsible for managing the development and launch of new products and services. They work with UX Designers and Researchers to ensure that products meet the needs of users. This course on building a User Experience (UX) Map in Miro may be useful for Product Owners who want to learn more about the user experience and how to create products that are user-friendly.
Business Analyst
Business Analyst
Business Analysts gather and analyze data to help businesses improve their operations. They work with UX Designers and Researchers to identify opportunities to improve the customer experience. This course on building a User Experience (UX) Map in Miro may be useful for Business Analysts who want to learn more about the user experience and how to improve business processes.
For more career information including salaries, visit:
OpenCourser.com/course/02m33l/build
Reading list
We've selected nine books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Build a User Experience (UX) Map in Miro.
Provides a foundational understanding of UX design. It covers topics such as information architecture, interaction design, and visual design, and how these principles can be applied to create user-friendly products and services.
Save
This comprehensive guide to UX design covers the entire UX process, from research and planning to design and evaluation. It provides detailed guidelines and best practices for creating user-centered products and services.
This classic book on web usability provides practical advice on how to create user-friendly websites and applications. It covers topics such as information architecture, navigation, and content writing.
Save
Provides a strategic framework for UX design, helping organizations to align their UX efforts with their business goals. It covers topics such as UX research, design thinking, and customer journey mapping.
Practical guide to value proposition design. It provides a step-by-step process for creating products and services that customers want.
This classic book on design provides insights into the psychology of everyday objects. It covers topics such as affordances, signifiers, and feedback, and how these principles can be applied to UX design.
Save
Practical guide to the sprint design process. It provides step-by-step instructions on how to use the sprint process to solve big problems and test new ideas in just five days.
Provides a comprehensive guide to UX research and design for individuals working alone or in small teams. It covers essential topics such as user research methods, design thinking, and prototyping.
Save
Explores the role of emotions in UX design. It provides insights into how emotions can influence user behavior and how to create products and services that are both usable and emotionally appealing.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/02m33l/build
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Time
2 hours
Via
Coursera
Institution
Coursera Project Network
Instructors
Tricia Bagley
Freedom Learning Group
Good to know
Utilizes the Miro online visual collaboration platform, which is industry standard for collaborative visualization
Focuses on mapping user experiences, which is crucial for understanding user needs and expectations
Hands-on experience in empathy mapping, a valuable skill for UX designers and researchers
Provides a foundation for understanding user experience, beneficial for beginners in the field
Taught by Tricia Bagley and Freedom Learning Group, reputable instructors in UX design
Emphasizes assessing opportunities and overall qualities of the customer experience, crucial for improving user satisfaction
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