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Build a User Experience (UX) Map in Miro

Tricia Bagley and Freedom Learning Group
By the end of this project, you will be able to build a user experience map to visualize the entire end-to-end user experience that the average user goes through to accomplish a goal so that your organization can gain a baseline understanding of experience...
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By the end of this project, you will be able to build a user experience map to visualize the entire end-to-end user experience that the average user goes through to accomplish a goal so that your organization can gain a baseline understanding of experience before taking a product or service live. To do this you will gain hands-on experience exercising empathy to accurately document the stages, actions, emotions, and thoughts of the user while assessing opportunities and overall qualities of the customer experience in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
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Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Utilizes the Miro online visual collaboration platform, which is industry standard for collaborative visualization
Focuses on mapping user experiences, which is crucial for understanding user needs and expectations
Hands-on experience in empathy mapping, a valuable skill for UX designers and researchers
Provides a foundation for understanding user experience, beneficial for beginners in the field
Taught by Tricia Bagley and Freedom Learning Group, reputable instructors in UX design
Emphasizes assessing opportunities and overall qualities of the customer experience, crucial for improving user satisfaction

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Reviews summary

Disappointing ux course

This course has received a negative review. The reviewer expressed disappointment in the content, which they felt they could have learned on their own by registering in Miro. They also criticized the poor quality of the images used in the course.

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Build a User Experience (UX) Map in Miro with these activities:
Read "The User Experience" by Mike Kuniavsky
Reading "The User Experience" will provide you with a comprehensive understanding of the field of UX.
View Observing the User Experience: A Practitioner's... on Amazon
Show steps
  • Purchase or borrow the book
  • Read the book and take notes
  • Review your notes and apply the concepts to your own work
Network with other UX professionals
Networking with other UX professionals will help you to build your professional network and learn about new opportunities.
Show steps
  • Attend UX events and meetups
  • Join online UX communities
  • Reach out to UX professionals on LinkedIn
Review basic UX principles
Reviewing basic UX principles will provide a strong foundation for understanding the concepts covered in this course.
Browse courses on User Experience Design
Show steps
  • Read articles and blog posts about UX principles
  • Watch videos or tutorials on UX design
Four other activities
Expand to see all activities and additional details
Show all seven activities
Create user scenarios
Creating user scenarios will help you to understand the different user journeys and pain points, which is essential for creating effective user experiences.
Browse courses on User Experience Mapping
Show steps
  • Identify a target user
  • Define the user's goals
  • Create a step-by-step scenario of the user's interaction with the product or service
Discuss user experience case studies
Discussing user experience case studies will help you to learn from the successes and failures of others and gain a deeper understanding of UX principles.
Browse courses on User Experience Design
Show steps
  • Find a group of peers to discuss UX case studies with
  • Select a case study to discuss
  • Discuss the case study and share your insights
Attend a UX workshop
Attending a UX workshop will give you the opportunity to learn from experts and network with other UX professionals.
Browse courses on User Experience Design
Show steps
  • Find a UX workshop that aligns with your interests
  • Register for the workshop
  • Attend the workshop and participate actively
Design a user experience map
Creating a user experience map will help you to visualize the entire user experience and identify areas for improvement.
Browse courses on User Experience Mapping
Show steps
  • Identify the different stages of the user journey
  • Map out the user's actions, emotions, and thoughts at each stage
  • Identify opportunities to improve the user experience

Career center

Learners who complete Build a User Experience (UX) Map in Miro will develop knowledge and skills that may be useful to these careers:
User Experience (UX) Researcher
User Experience (UX) Researchers study how users interact with products and services, and use that research to improve the user experience. This course on building a User Experience (UX) Map in Miro will help you develop the skills you need to conduct UX research and create UX maps. This course will help you build a foundation in UX research and help you develop the skills you need to succeed in this role.
See salaries and explore the career path for User Experience (UX) Researcher
UX Designer
UX Designers use research and data to design products and services that are user-friendly and efficient. This course on building a User Experience (UX) Map in Miro will help you develop the skills you need to conduct UX research and create UX maps, two essential skills for UX Designers. By taking this course, you will gain the skills you need to succeed in this role.
See salaries and explore the career path for UX Designer
Product Manager
Product Managers are responsible for managing the development and launch of new products and services. They work with UX Designers and Researchers to ensure that products are user-friendly and meet the needs of users. This course on building a User Experience (UX) Map in Miro will help you develop the skills you need to understand the user experience and work with UX professionals to create successful products.
See salaries and explore the career path for Product Manager
Interaction Designer
Interaction Designers design the way users interact with products and services. They create prototypes and user flows to help visualize and test the user experience. This course on building a User Experience (UX) Map in Miro will help you develop the skills you need to create user flows and prototypes, two essential skills for Interaction Designers.
See salaries and explore the career path for Interaction Designer
Information Architect
Information Architects organize and structure information in a way that makes it easy for users to find and use. They work with UX Designers and Researchers to create sitemaps and navigation systems. This course on building a User Experience (UX) Map in Miro will help you develop the skills you need to understand the user experience and work with UX professionals to create effective information architectures.
See salaries and explore the career path for Information Architect
Content Strategist
Content Strategists develop and manage content for websites, apps, and other digital products. They work with UX Designers and Researchers to ensure that content is user-friendly and meets the needs of users. This course on building a User Experience (UX) Map in Miro will help you develop the skills you need to understand the user experience and work with UX professionals to create effective content strategies.
See salaries and explore the career path for Content Strategist
Usability Analyst
Usability Analysts test and evaluate the usability of products and services. They work with UX Designers and Researchers to identify and fix usability issues. This course on building a User Experience (UX) Map in Miro will help you develop the skills you need to conduct usability testing and analyze results.
See salaries and explore the career path for Usability Analyst
Customer Experience (CX) Manager
Customer Experience (CX) Managers are responsible for managing the overall customer experience. They work with UX Designers and Researchers to improve the customer experience across all touchpoints. This course on building a User Experience (UX) Map in Miro will help you develop the skills you need to understand the customer experience and work with UX professionals to create a positive experience for customers.
See salaries and explore the career path for Customer Experience (CX) Manager
Service Designer
Service Designers design and improve services. They work with UX Designers and Researchers to create service blueprints and journey maps. This course on building a User Experience (UX) Map in Miro will help you develop the skills you need to understand the user experience and work with UX professionals to create effective service designs.
See salaries and explore the career path for Service Designer
User Researcher
User Researchers conduct research to understand the needs of users. They work with UX Designers and Researchers to gather data and insights about users. This course on building a User Experience (UX) Map in Miro will help you develop the skills you need to conduct user research and analyze data.
See salaries and explore the career path for User Researcher
Design Researcher
Design Researchers conduct research to inform the design of products and services. They work with UX Designers and Researchers to gather data and insights about users and their needs. This course on building a User Experience (UX) Map in Miro will help you develop the skills you need to conduct design research and analyze data.
See salaries and explore the career path for Design Researcher
Digital Marketing Specialist
Digital Marketing Specialists are responsible for developing and executing digital marketing campaigns. They work with UX Designers and Researchers to ensure that marketing campaigns are user-friendly and meet the needs of users. This course on building a User Experience (UX) Map in Miro may be useful for Digital Marketing Specialists who want to learn more about the user experience and how to create marketing campaigns that are user-friendly.
See salaries and explore the career path for Digital Marketing Specialist
Data Analyst
Data Analysts collect, analyze, and interpret data to help businesses make informed decisions. They work with UX Designers and Researchers to analyze user data and identify opportunities to improve the user experience. This course on building a User Experience (UX) Map in Miro may be useful for Data Analysts who want to learn more about the user experience and how to analyze user data.
See salaries and explore the career path for Data Analyst
Product Owner
Product Owners are responsible for managing the development and launch of new products and services. They work with UX Designers and Researchers to ensure that products meet the needs of users. This course on building a User Experience (UX) Map in Miro may be useful for Product Owners who want to learn more about the user experience and how to create products that are user-friendly.
See salaries and explore the career path for Product Owner
Business Analyst
Business Analysts gather and analyze data to help businesses improve their operations. They work with UX Designers and Researchers to identify opportunities to improve the customer experience. This course on building a User Experience (UX) Map in Miro may be useful for Business Analysts who want to learn more about the user experience and how to improve business processes.
See salaries and explore the career path for Business Analyst

Reading list

We've selected nine books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Build a User Experience (UX) Map in Miro.
Cover image
The Elements of User Experience
Save
Provides a foundational understanding of UX design. It covers topics such as information architecture, interaction design, and visual design, and how these principles can be applied to create user-friendly products and services.
The Elements of User Experience: User-Centered...
Paperback
$$
The Elements of User Experience: User-Centered...
Paperback
$$
The Elements of User Experience: User-Centered...
Kindle Edition
$$
Cover image
The UX Book
Save
This comprehensive guide to UX design covers the entire UX process, from research and planning to design and evaluation. It provides detailed guidelines and best practices for creating user-centered products and services.
The UX Book: Agile UX Design for a Quality User...
Paperback
$$$
The UX Book: Process and Guidelines for Ensuring a...
Kindle Edition
$$$
The UX Book: Agile UX Design for a Quality User...
Paperback
$$$
Cover image
Don't Make Me Think, Revisited
Save
This classic book on web usability provides practical advice on how to create user-friendly websites and applications. It covers topics such as information architecture, navigation, and content writing.
Don't Make Me Think, Revisited: A Common Sense...
Paperback
$$
Don't Make Me Think, Revisited : A Common Sense...
Hardcover
$$$
Don't Make Me Think, Revisited: A Common Sense...
Kindle Edition
$$
Cover image
UX Strategy
Save
Provides a strategic framework for UX design, helping organizations to align their UX efforts with their business goals. It covers topics such as UX research, design thinking, and customer journey mapping.
UX Strategy
Paperback
Check
UX Strategy
Kindle Edition
Check
Cover image
Value Proposition Design
Save
Practical guide to value proposition design. It provides a step-by-step process for creating products and services that customers want.
Value Proposition Design: How to Create Products...
Paperback
$$
Value Proposition Design: How to Create Products...
Kindle Edition
$$
Cover image
Things That Make Us Smart
Save
This classic book on design provides insights into the psychology of everyday objects. It covers topics such as affordances, signifiers, and feedback, and how these principles can be applied to UX design.
Things That Make Us Smart: Defending Human...
Kindle Edition
$
Cover image
Sprint
Save
Practical guide to the sprint design process. It provides step-by-step instructions on how to use the sprint process to solve big problems and test new ideas in just five days.
Sprint: How to Solve Big Problems and Test New...
Hardcover
$$
(Español) Sprint: El método para resolver problemas y testar...
Kindle Edition
$
Penguin Readers Level 6: Sprint (ELT Graded Reader)
Paperback
$$
The User Experience Team of One
Save
Provides a comprehensive guide to UX research and design for individuals working alone or in small teams. It covers essential topics such as user research methods, design thinking, and prototyping.
The User Experience Team of One
Paperback
Check
The User Experience Team of One
Kindle Edition
Check
Cover image
Emotional Design
Save
Explores the role of emotions in UX design. It provides insights into how emotions can influence user behavior and how to create products and services that are both usable and emotionally appealing.
Emotional Design
Paperback
Check
Emotional Design
Kindle Edition
Check

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Time
2 hours
Via
Coursera
Institution
Coursera Project Network
Instructors
Tricia Bagley
Freedom Learning Group
Good to know
Utilizes the Miro online visual collaboration platform, which is industry standard for collaborative visualization
Focuses on mapping user experiences, which is crucial for understanding user needs and expectations
Hands-on experience in empathy mapping, a valuable skill for UX designers and researchers
Provides a foundation for understanding user experience, beneficial for beginners in the field
Taught by Tricia Bagley and Freedom Learning Group, reputable instructors in UX design
Emphasizes assessing opportunities and overall qualities of the customer experience, crucial for improving user satisfaction
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