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Create User Journey Maps with Loops in Miro

Tricia Bagley and Freedom Learning Group

By the end of this project, you will be able to build a user experience map to visualize a buying process and add in a loyalty loop to identify opportunities for iterative improvements in the user experience that reduce churn. To do this you will gain hands-on experience exercising empathy to accurately document the stages, actions, emotions, and thoughts of the user while assessing opportunities for continuous improvements that support customer loyalty in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. Weâ€™re currently working on providing the same experience in other regions.

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Uses a visual collaboration platform that enables team-based learning and collaboration

Suitable for intermediate learners looking to enhance user experience design skills

Focuses on improving customer loyalty by identifying opportunities for iterative improvements in user experience

Primarily targeted towards learners in North America

Explicitly advises taking other courses first as prerequisites

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Create User Journey Maps with Loops in Miro with these activities:

Complete Online Course on UX Design

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Enroll in an online course to enhance your understanding of UX design principles, methodologies, and tools.

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Choose an online course that aligns with your learning goals.
Dedicate time each week to complete lessons and assignments.
Interact with the course instructor and other learners through discussion forums.

Review Information Architecture Concepts

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Refresh your knowledge of information architecture principles to ensure a logical and user-friendly website structure.

Browse courses on Information Architecture

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Review basic concepts of information architecture, such as organizing, labeling, and navigation.
Study case studies of well-designed website structures.
Practice creating sitemaps and user flows.

Review UX Design for Beginners

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Review foundational concepts and principles of UX design such as user personas, wireframing, prototyping and user testing.

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Read the book and take notes on key concepts and ideas.
Create a summary of the book and share it with a study group.
Apply the concepts learned from the book to a personal project or portfolio piece.

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Participate in UX Design Study Groups

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Join study groups with other learners to discuss UX design concepts, share projects, and provide feedback.

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Find or create a study group that aligns with your interests.
Attend regular meetings and participate actively in discussions.
Share your work and provide constructive feedback to others.

Conduct User Interviews

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Practice conducting user interviews to gather qualitative data and gain insights into user needs, motivations, and pain points.

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Prepare interview questions that align with your research goals.
Recruit participants and schedule interviews.
Conduct the interviews, taking detailed notes and asking follow-up questions.
Analyze the interview data to identify patterns and insights.

Develop a User Experience Map

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Create a visual representation of the user journey, identifying touchpoints, pain points, and opportunities for improvement.

Browse courses on User Experience Mapping

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Choose a specific user persona and scenario to focus on
Brainstorm all the steps involved in the user journey.
Map out the steps chronologically, including emotions and pain points.
Identify areas for improvement and loyalty loop opportunities.
Share the map with your team for feedback and discussion.

Design a Mobile App Prototype

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Develop a clickable prototype of a mobile app, focusing on user flow, interaction design, and visual aesthetics.

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Define the app's purpose, target audience, and key features.
Create wireframes to outline the app's structure and functionality.
Design high-fidelity mockups using design software.
Develop an interactive prototype using tools like Figma or Adobe XD.
Test the prototype with users and gather feedback.

Contribute to Open Source UX Design Projects

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Get involved in open source UX design projects to gain practical experience and contribute to the UX community.

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Identify open source projects that align with your interests.
Join the project community and communicate with other contributors.
Make contributions to the project, such as design improvements, documentation, or bug fixes.
Share your experiences and insights with the community.

Career center

Learners who complete Create User Journey Maps with Loops in Miro will develop knowledge and skills that may be useful to these careers:

User Experience Researcher

User Experience Researchers study how users interact with products and services. They conduct research to identify areas for improvement and develop strategies to improve the user experience. The Create User Journey Maps with Loops in Miro course can be helpful for User Experience Researchers because it teaches how to create visual representations of the user experience, which can help to identify areas for improvement. The course also teaches how to add in a loyalty loop to identify opportunities for iterative improvements in the user experience.

See salaries and explore the career path for User Experience Researcher

Product Designer

Product Designers are responsible for the design and development of products. They work with engineers and other stakeholders to create products that meet the needs of users. The Create User Journey Maps with Loops in Miro course can be helpful for Product Designers because it teaches how to create visual representations of the user experience, which can help to identify areas for improvement. The course also teaches how to add in a loyalty loop to identify opportunities for iterative improvements in the user experience.

See salaries and explore the career path for Product Designer

Customer Success Manager

Customer Success Managers ensure that customers are satisfied with a company's products or services. They help to build strong relationships with customers, identify areas for improvement, and develop strategies to increase customer loyalty. The Create User Journey Maps with Loops in Miro course can be helpful for Customer Success Managers because it teaches how to create visual representations of the customer experience, which can help to identify areas for improvement. The course also teaches how to add in a loyalty loop to identify opportunities for iterative improvements in the user experience that reduce churn.

See salaries and explore the career path for Customer Success Manager

Interaction Designer

Interaction Designers are responsible for the design of the user interface for products. They work with Product Designers and other stakeholders to create user interfaces that are easy to use and understand. The Create User Journey Maps with Loops in Miro course may be helpful for Interaction Designers because it teaches how to create visual representations of the user experience, which can help to identify areas for improvement. The course also teaches how to add in a loyalty loop to identify opportunities for iterative improvements in the user experience.

See salaries and explore the career path for Interaction Designer

Content Strategist

Content Strategists are responsible for developing and managing the content for products and services. They work with Product Designers and other stakeholders to create content that is clear, concise, and engaging. The Create User Journey Maps with Loops in Miro course may be helpful for Content Strategists because it teaches how to create visual representations of the user experience, which can help to identify areas for improvement. The course also teaches how to add in a loyalty loop to identify opportunities for iterative improvements in the user experience.

See salaries and explore the career path for Content Strategist

Information Architect

Information Architects are responsible for the organization and structure of information on products and services. They work with Product Designers and other stakeholders to create information architectures that are easy to navigate and understand. The Create User Journey Maps with Loops in Miro course may be helpful for Information Architects because it teaches how to create visual representations of the user experience, which can help to identify areas for improvement. The course also teaches how to add in a loyalty loop to identify opportunities for iterative improvements in the user experience.

See salaries and explore the career path for Information Architect

UX Writer

UX Writers are responsible for writing the text for products and services. They work with Product Designers and other stakeholders to create text that is clear, concise, and engaging. The Create User Journey Maps with Loops in Miro course may be helpful for UX Writers because it teaches how to create visual representations of the user experience, which can help to identify areas for improvement. The course also teaches how to add in a loyalty loop to identify opportunities for iterative improvements in the user experience.

See salaries and explore the career path for UX Writer

Front-End Developer

Front-End Developers are responsible for the development of the front-end of products and services. They work with Product Designers and other stakeholders to create front-ends that are visually appealing and easy to use. The Create User Journey Maps with Loops in Miro course may be helpful for Front-End Developers because it teaches how to create visual representations of the user experience, which can help to identify areas for improvement. The course also teaches how to add in a loyalty loop to identify opportunities for iterative improvements in the user experience.

See salaries and explore the career path for Front-End Developer

Back-End Developer

Back-End Developers are responsible for the development of the back-end of products and services. They work with Product Designers and other stakeholders to create back-ends that are efficient and reliable. The Create User Journey Maps with Loops in Miro course may be helpful for Back-End Developers because it teaches how to create visual representations of the user experience, which can help to identify areas for improvement. The course also teaches how to add in a loyalty loop to identify opportunities for iterative improvements in the user experience.

See salaries and explore the career path for Back-End Developer

Data Analyst

Data Analysts are responsible for the collection, analysis, and interpretation of data. They work with Product Designers and other stakeholders to identify areas for improvement and develop strategies to improve the user experience. The Create User Journey Maps with Loops in Miro course may be helpful for Data Analysts because it teaches how to create visual representations of the user experience, which can help to identify areas for improvement. The course also teaches how to add in a loyalty loop to identify opportunities for iterative improvements in the user experience.

See salaries and explore the career path for Data Analyst

Marketing Manager

Marketing Managers are responsible for the development and execution of marketing campaigns. They work with Product Designers and other stakeholders to identify target audiences and develop marketing campaigns that are effective and engaging. The Create User Journey Maps with Loops in Miro course may be helpful for Marketing Managers because it teaches how to create visual representations of the user experience, which can help to identify areas for improvement. The course also teaches how to add in a loyalty loop to identify opportunities for iterative improvements in the user experience.

See salaries and explore the career path for Marketing Manager

Sales Manager

Sales Managers are responsible for the development and execution of sales strategies. They work with Product Designers and other stakeholders to identify target markets and develop sales strategies that are effective and profitable. The Create User Journey Maps with Loops in Miro course may be helpful for Sales Managers because it teaches how to create visual representations of the user experience, which can help to identify areas for improvement. The course also teaches how to add in a loyalty loop to identify opportunities for iterative improvements in the user experience.

See salaries and explore the career path for Sales Manager

Customer Service Manager

Customer Service Managers are responsible for the development and execution of customer service strategies. They work with Product Designers and other stakeholders to identify areas for improvement and develop strategies to improve the customer experience. The Create User Journey Maps with Loops in Miro course may be helpful for Customer Service Managers because it teaches how to create visual representations of the user experience, which can help to identify areas for improvement. The course also teaches how to add in a loyalty loop to identify opportunities for iterative improvements in the user experience.

See salaries and explore the career path for Customer Service Manager

Technical Writer

Technical Writers are responsible for the creation and maintenance of technical documentation. They work with Product Designers and other stakeholders to create technical documentation that is clear, concise, and accurate. The Create User Journey Maps with Loops in Miro course may be helpful for Technical Writers because it teaches how to create visual representations of the user experience, which can help to identify areas for improvement. The course also teaches how to add in a loyalty loop to identify opportunities for iterative improvements in the user experience.

See salaries and explore the career path for Technical Writer

Business Analyst

Business Analysts are responsible for the analysis of business processes and systems. They work with Product Designers and other stakeholders to identify areas for improvement and develop strategies to improve the business. The Create User Journey Maps with Loops in Miro course may be helpful for Business Analysts because it teaches how to create visual representations of the user experience, which can help to identify areas for improvement. The course also teaches how to add in a loyalty loop to identify opportunities for iterative improvements in the user experience.

See salaries and explore the career path for Business Analyst

Reading list

We've selected nine books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Create User Journey Maps with Loops in Miro.

Mapping Experiences

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Visual guide to creating customer journey maps, blueprints, and diagrams. It valuable resource for anyone who wants to improve the customer experience.

Create User Journey Maps with Loops in Miro

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