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Create a User Journey Map in Miro

Freedom Learning Group

By the end of this project, you will be able to build a user journey map to aid in scoping out a project, maintain a customer-focused approach in design, and identify opportunities for continuous improvements.

To do this you will gain hands-on experience exercising empathy and applying user research to accurately document the stages, actions, emotions, and thoughts of the user while assessing opportunities for continuous improvements that support customer success in the Miro online visual collaboration platform for teamwork.

Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

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What's inside

Syllabus

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Emphasizes empathy, which is a key trait for designers and success in the field

Focuses on providing a user-centric design approach

Offers practical experience through hands-on Miro exercises

Teaches user research techniques for better understanding user needs

Requires access to the Miro online platform

May be challenging for those without prior design or user research experience

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Reviews summary

Practical miro user journey mapping

According to learners, this course is a highly practical and hands-on introduction to creating user journey maps using the Miro platform. Many found the instructor's explanations clear and concise, making complex topics accessible, especially for absolute beginners. The demos and provided templates were particularly useful for immediate application. However, some students noted that the course can be too basic for those with prior experience in user research or Miro, often feeling it's more of a guided exercise than a deep dive into advanced strategies or conceptual 'why's. While it delivers on its promise for a quick start, some wished for more diverse examples or in-depth analysis.

Instructor provides clear, easy-to-follow, and focused guidance.

"The instructor was clear, concise, and the hands-on activity really cemented the concepts. I appreciated the step-by-step guidance."

"The instructor's explanations were spot on and easy to follow. I finished the course feeling confident in creating my own maps."

"It's very focused and gets straight to the point."

Ideal for those new to user journey mapping or Miro.

"Highly recommend for anyone new to UJMs or Miro."

"Perfect for learning Miro for journey mapping. The instructor's explanations were spot on and easy to follow."

"This course is a gem for beginners! It simplifies a complex topic and makes it accessible."

Provides excellent hands-on practice for real-world application.

"This course was incredibly helpful for understanding the practical application of user journey mapping within Miro. The hands-on activity really cemented the concepts."

"Excellent quick project! I needed to create a user journey map for a new project at work and this course provided exactly what I needed."

"Very practical and actionable. I loved the hands-on approach. It directly applies to my work as a UX designer."

Could benefit from more advanced content or varied scenarios.

"My only minor critique is that it felt a bit rushed at times and could benefit from a bit more depth on advanced techniques or analysis."

"I wish there were more diverse examples or case studies, but for a project-based course, it serves its purpose."

"The content was too thin and didn't explain the 'why' behind journey mapping enough."

May not be suitable for those with prior experience.

"The course is okay, but I felt it was a bit too basic for my needs... not for intermediate users."

"If you already know Miro and user journey mapping concepts, you might not get much out of this."

"I found it to be a bit basic... It's more of a guided exercise than a deep dive."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Create a User Journey Map in Miro with these activities:

Gather Resources on User Journey Mapping

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Collect and organize relevant articles, videos, and other resources to enhance your understanding of user journey mapping.

Browse courses on User Journey Mapping

Show steps

Search for and identify relevant resources.
Organize the resources into a central location.
Review and synthesize the resources.

Read The User's Journey by Donna Lichaw

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Gain insights into the principles and practices of user journey mapping by reading a foundational book in the field.

View The Leader's Journey: Transforming Your... on Amazon

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Purchase or borrow the book.
Read the book thoroughly.
Take notes and highlight important concepts.
Reflect on the book's teachings and apply them to your own work.

Review Miro User Journey Mapping Tutorials

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Follow tutorials that demonstrate how to create user journey maps in Miro to enhance your skills.

Browse courses on User Journey Mapping

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Search for and select relevant tutorials.
Follow the steps outlined in the tutorials.
Practice creating user journey maps using Miro.

Five other activities

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Show all eight activities

Conduct User Interviews

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Practice conducting user interviews to gather insights and understand user needs to inform your user journey map.

Browse courses on User Research

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Prepare interview questions.
Recruit participants.
Conduct interviews.
Analyze interview data.

Create a User Journey Map

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Create a visual representation of the user's journey through the system to identify opportunities for improvement.

Browse courses on User Journey Mapping

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Define the user persona.
Identify the user's goals.
Map out the user's journey.
Identify pain points and opportunities.
Propose solutions to improve the user experience.

Attend User Journey Mapping Workshop

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Attend a workshop led by experienced practitioners to learn best practices and techniques for user journey mapping.

Browse courses on User Journey Mapping

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Research and identify relevant workshops.
Register for and attend a workshop.
Actively participate in the workshop.
Apply the knowledge and skills gained to your own user journey mapping projects.

Present and Discuss Your User Journey Maps

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Share and discuss your user journey maps with peers to receive feedback and improve your understanding.

Browse courses on User Journey Mapping

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Prepare a presentation of your user journey map.
Present your user journey map to your peers.
Listen to and provide feedback on other peer presentations.
Reflect on the feedback received and make necessary adjustments to your user journey map.

Mentor Junior UX Designers in User Journey Mapping

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Share your knowledge and skills by mentoring junior UX designers in user journey mapping to reinforce your understanding and contribute to the field.

Browse courses on User Journey Mapping

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Identify opportunities to mentor junior UX designers.
Develop a mentoring plan.
Provide guidance and support to mentees.
Reflect on the mentoring experience and share insights.

Career center

Learners who complete Create a User Journey Map in Miro will develop knowledge and skills that may be useful to these careers:

Customer Success Manager

As a Customer Success Manager, you will be responsible for ensuring that customers are satisfied with their products and services. This course can help you develop the skills needed to understand user needs, resolve customer issues, and build strong customer relationships. This course can help you gain a deep understanding of the customer journey and how to use this knowledge to improve customer satisfaction.

See salaries and explore the career path for Customer Success Manager

User Interface Designer

As a User Interface Designer, you will be responsible for designing the user interface for products and services. This course can help you develop the skills needed to create user-friendly and visually appealing interfaces. This course can help you gain a deeper understanding of the user journey and how to use this knowledge to design effective user interfaces.

See salaries and explore the career path for User Interface Designer

Product Manager

As a Product Manager, you will be responsible for overseeing the development and launch of new products. This course can help you develop the skills needed to understand user needs, define product requirements, and manage the product development process. This course can help you gain a deep understanding of the user journey and how to use this knowledge to create successful products.

See salaries and explore the career path for Product Manager

User Experience Architect

As a User Experience Architect, you will be responsible for designing the overall user experience for products and services. This course can help you develop the skills needed to understand user needs, define user experience requirements, and create user experience prototypes. This course can help you build a strong foundation in user experience architecture principles and practices, which can be valuable for success in this field.

See salaries and explore the career path for User Experience Architect

Business Analyst

As a Business Analyst, you will be responsible for analyzing business processes and systems to identify opportunities for improvement. This course can help you develop the skills needed to gather and analyze data, understand business requirements, and document business processes. This course can help you build a strong foundation in business analysis methods and techniques, which can be valuable for success in this field.

See salaries and explore the career path for Business Analyst

Information Architect

In an Information Architect role, you will be responsible for organizing and structuring information to make it easy for users to find and use. This course can help you develop the skills needed to create sitemaps, taxonomies, and metadata. This course can help you build a strong foundation in information architecture principles and practices, which can be valuable for success in this field.

See salaries and explore the career path for Information Architect

Design Researcher

In a Design Researcher role, you will be responsible for conducting research to understand user needs and inform the design of products and services. This course can help you develop the skills needed to conduct user interviews, analyze data, and create user personas. This course can help you build a strong foundation in design research methods and techniques, which can be valuable for success in this field.

See salaries and explore the career path for Design Researcher

Service Designer

In a Service Designer role, you will be responsible for designing and improving the customer experience for services. This course can help you develop the skills needed to understand user needs, map service journeys, and design service blueprints. This course can help you build a strong foundation in service design methods and techniques, which can be valuable for success in this field.

See salaries and explore the career path for Service Designer

Project Manager

In a Project Manager role, you will be responsible for planning, executing, and delivering projects. This course can help you develop the skills needed to manage projects effectively, including stakeholder management, risk management, and quality control. This course can help you gain a deeper understanding of the project management lifecycle and how to use this knowledge to deliver successful projects.

See salaries and explore the career path for Project Manager

User Experience Researcher

In a User Experience Researcher role, you will be responsible for understanding the needs and behaviors of users. This course can help you develop the skills needed to gather and analyze data to understand how users interact with products and services. This course can help you build a foundation in user experience research methods and techniques, which can be valuable for success in this field.

See salaries and explore the career path for User Experience Researcher

Data Scientist

In a Data Scientist role, you will be responsible for using data to solve business problems. This course can help you develop the skills needed to collect, clean, and analyze data, build predictive models, and communicate results. This course can help you gain a deeper understanding of data science methods and techniques, which can be valuable for success in this field.

See salaries and explore the career path for Data Scientist

Quality Assurance Analyst

In a Quality Assurance Analyst role, you will be responsible for testing software to ensure that it meets quality standards. This course can help you develop the skills needed to write test cases, execute tests, and report bugs. This course can help you build a strong foundation in quality assurance methods and techniques, which can be valuable for success in this field.

See salaries and explore the career path for Quality Assurance Analyst

Technical Writer

As a Technical Writer, you will be responsible for creating documentation for software and other technical products. This course can help you develop the skills needed to write clear and concise documentation, create user manuals, and work with technical experts. This course can help you build a strong foundation in technical writing principles and practices, which can be valuable for success in this field.

See salaries and explore the career path for Technical Writer

Instructional Designer

In an Instructional Designer role, you will be responsible for designing and developing learning materials. This course can help you develop the skills needed to create engaging and effective learning experiences, develop online courses, and work with subject matter experts. This course can help you build a strong foundation in instructional design principles and practices, which can be valuable for success in this field.

See salaries and explore the career path for Instructional Designer

Software Engineer

As a Software Engineer, you will be responsible for designing, developing, and testing software applications. This course can help you develop the skills needed to write clean and efficient code, design user interfaces, and work in a team environment. This course can help you gain a deeper understanding of software development principles and practices, which can be valuable for success in this field.

See salaries and explore the career path for Software Engineer

Reading list

We've selected nine books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Create a User Journey Map in Miro.

The User Experience Team of One

Save

Has great tips on how to create customer journey maps with limited resources, which common situation for solo practitioners.

The User Experience Team of One: A Research and...

Paperback

The User Experience Team of One: A Research and...

Kindle Edition

Mapping Experiences

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Includes case studies and explains how to create user journey maps for different types of audiences.

Lean UX

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Provides a framework for designing and testing products and services, and includes a section on creating user journey maps.

Lean UX: Designing Great Products with Agile Teams

Hardcover

Lean UX: Designing Great Products with Agile Teams

Hardcover

Lean UX: Applying Lean Principles to Improve User...

Paperback

(Español) LEAN UX: Cómo aplicar los principios Lean a la...

Kindle Edition

(Português) Lean UX: Projetando Ótimos Produtos com Equipes...

Kindle Edition

(Français) Lean UX - 2e éd.: Concevoir des produits meilleurs...

Kindle Edition

(Deutsch) Lean UX: Produktentwicklung und -design mit agilen...

Perfect Paperback

(中文) 精益设计：设计团队如何改善用户体验（图灵图书） (Chinese Edition)

Kindle Edition

(Deutsch) Lean UX: Mit agilen Teams erfolgreiche Produkte...

Kindle Edition

Service Design

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Covers the principles of service design, including how to create user journey maps. It is useful for people who are new to service design.

Service Design: From Insight to Implementation

Paperback

Service Design: From Insight to Implementation

Kindle Edition

Design for a Better World

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Classic in the field of design, and provides insights into how people interact with products and services. It is useful for understanding the principles of user experience design, which is essential for creating user journey maps.

Design for a Better World: Meaningful, Sustainable,...

Hardcover

Design for a Better World: Meaningful, Sustainable,...

Kindle Edition

This Is Service Design Doing

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Provides a practical guide to service design thinking, and includes a section on creating user journey maps.

This Is Service Design Doing: Applying Service...

Paperback

This Is Service Design Methods: A Companion to This...

Paperback

This Is Service Design Doing: Applying Service...

Kindle Edition

The Elements of User Experience

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Classic in the field of UX, and provides a foundation for understanding the principles of user experience design. It is useful for people who are new to UX design.

The Elements of User Experience: User-Centered...

Paperback

The Elements of User Experience: User-Centered...

Paperback

The Elements of User Experience: User-Centered...

Kindle Edition