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Freedom Learning Group
By the end of this project, you will be able to build a user journey map to aid in scoping out a project, maintain a customer-focused approach in design, and identify opportunities for continuous improvements.
To do this you will gain hands-on experience exercising empathy and applying user research to accurately document the stages, actions, emotions, and thoughts of the user while assessing opportunities for continuous improvements that support customer success in the Miro online visual collaboration platform for teamwork.
Read more
By the end of this project, you will be able to build a user journey map to aid in scoping out a project, maintain a customer-focused approach in design, and identify opportunities for continuous improvements.
To do this you will gain hands-on experience exercising empathy and applying user research to accurately document the stages, actions, emotions, and thoughts of the user while assessing opportunities for continuous improvements that support customer success in the Miro online visual collaboration platform for teamwork.
Read more
By the end of this project, you will be able to build a user journey map to aid in scoping out a project, maintain a customer-focused approach in design, and identify opportunities for continuous improvements.
To do this you will gain hands-on experience exercising empathy and applying user research to accurately document the stages, actions, emotions, and thoughts of the user while assessing opportunities for continuous improvements that support customer success in the Miro online visual collaboration platform for teamwork.
Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
Register for this course and see more details by visiting:
OpenCourser.com/course/it9h8f/create
What's inside
Syllabus
Create a User Journey Map in Miro
By the end of this project, you will be able to build a user journey map in Miro to aid in scoping out a project, maintain a customer-focused approach in design, and identify opportunities for continuous improvements.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Emphasizes empathy, which is a key trait for designers and success in the field
Focuses on providing a user-centric design approach
Offers practical experience through hands-on Miro exercises
Teaches user research techniques for better understanding user needs
Requires access to the Miro online platform
May be challenging for those without prior design or user research experience
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Reviews summary
Miro's user journey mapping
Learners say this course is a practical guide to creating user journey maps. Explanations are clear, but practical applications can be improved. The instructor's teaching style is well-received.
The instructor provided clear explanations.
"Very practical and with clear explanations on user journeys and user flows."
"I really liked my mentor's way of explaining things."
The Miro template used in the course is outdated.
"Some inconsistencies with the version of Miro in the video vs reality."
"In fact, Miro no longer even calls the template used User Journey Map, it is a touchpoint map."
The course could provide more practical applications.
"Incredibly simplistic, did not provide sufficient background to empower me to apply user journey mapping on my own projects."
"Project phase she needs to spend more times on the last steps on creating then talking."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Create a User Journey Map in Miro with these
activities:
Gather Resources on User Journey Mapping
Show steps
Collect and organize relevant articles, videos, and other resources to enhance your understanding of user journey mapping.
Browse courses on
User Journey Mapping
Show steps
-
Search for and identify relevant resources.
-
Organize the resources into a central location.
-
Review and synthesize the resources.
Read The User's Journey by Donna Lichaw
Show steps
Gain insights into the principles and practices of user journey mapping by reading a foundational book in the field.
View
The Leader's Journey: Transforming Your...
on Amazon
Show steps
-
Purchase or borrow the book.
-
Read the book thoroughly.
-
Take notes and highlight important concepts.
-
Reflect on the book's teachings and apply them to your own work.
Review Miro User Journey Mapping Tutorials
Show steps
Follow tutorials that demonstrate how to create user journey maps in Miro to enhance your skills.
Browse courses on
User Journey Mapping
Show steps
-
Search for and select relevant tutorials.
-
Follow the steps outlined in the tutorials.
-
Practice creating user journey maps using Miro.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Conduct User Interviews
Show steps
Practice conducting user interviews to gather insights and understand user needs to inform your user journey map.
Browse courses on
User Research
Show steps
-
Prepare interview questions.
-
Recruit participants.
-
Conduct interviews.
-
Analyze interview data.
Create a User Journey Map
Show steps
Create a visual representation of the user's journey through the system to identify opportunities for improvement.
Browse courses on
User Journey Mapping
Show steps
-
Define the user persona.
-
Identify the user's goals.
-
Map out the user's journey.
-
Identify pain points and opportunities.
-
Propose solutions to improve the user experience.
Attend User Journey Mapping Workshop
Show steps
Attend a workshop led by experienced practitioners to learn best practices and techniques for user journey mapping.
Browse courses on
User Journey Mapping
Show steps
-
Research and identify relevant workshops.
-
Register for and attend a workshop.
-
Actively participate in the workshop.
-
Apply the knowledge and skills gained to your own user journey mapping projects.
Present and Discuss Your User Journey Maps
Show steps
Share and discuss your user journey maps with peers to receive feedback and improve your understanding.
Browse courses on
User Journey Mapping
Show steps
-
Prepare a presentation of your user journey map.
-
Present your user journey map to your peers.
-
Listen to and provide feedback on other peer presentations.
-
Reflect on the feedback received and make necessary adjustments to your user journey map.
Mentor Junior UX Designers in User Journey Mapping
Show steps
Share your knowledge and skills by mentoring junior UX designers in user journey mapping to reinforce your understanding and contribute to the field.
Browse courses on
User Journey Mapping
Show steps
-
Identify opportunities to mentor junior UX designers.
-
Develop a mentoring plan.
-
Provide guidance and support to mentees.
-
Reflect on the mentoring experience and share insights.
Gather Resources on User Journey Mapping
Show steps
Collect and organize relevant articles, videos, and other resources to enhance your understanding of user journey mapping.
Browse courses on
User Journey Mapping
Show steps
Show steps
Show steps
- Search for and identify relevant resources.
- Organize the resources into a central location.
- Review and synthesize the resources.
Read The User's Journey by Donna Lichaw
Show steps
Gain insights into the principles and practices of user journey mapping by reading a foundational book in the field.
View
The Leader's Journey: Transforming Your...
on Amazon
Show steps
Show steps
Show steps
- Purchase or borrow the book.
- Read the book thoroughly.
- Take notes and highlight important concepts.
- Reflect on the book's teachings and apply them to your own work.
Review Miro User Journey Mapping Tutorials
Show steps
Follow tutorials that demonstrate how to create user journey maps in Miro to enhance your skills.
Browse courses on
User Journey Mapping
Show steps
Show steps
Show steps
- Search for and select relevant tutorials.
- Follow the steps outlined in the tutorials.
- Practice creating user journey maps using Miro.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Conduct User Interviews
Show steps
Practice conducting user interviews to gather insights and understand user needs to inform your user journey map.
Browse courses on
User Research
Show steps
Show steps
Show steps
- Prepare interview questions.
- Recruit participants.
- Conduct interviews.
- Analyze interview data.
Create a User Journey Map
Show steps
Create a visual representation of the user's journey through the system to identify opportunities for improvement.
Browse courses on
User Journey Mapping
Show steps
Show steps
Show steps
- Define the user persona.
- Identify the user's goals.
- Map out the user's journey.
- Identify pain points and opportunities.
- Propose solutions to improve the user experience.
Attend User Journey Mapping Workshop
Show steps
Attend a workshop led by experienced practitioners to learn best practices and techniques for user journey mapping.
Browse courses on
User Journey Mapping
Show steps
Show steps
Show steps
- Research and identify relevant workshops.
- Register for and attend a workshop.
- Actively participate in the workshop.
- Apply the knowledge and skills gained to your own user journey mapping projects.
Present and Discuss Your User Journey Maps
Show steps
Share and discuss your user journey maps with peers to receive feedback and improve your understanding.
Browse courses on
User Journey Mapping
Show steps
Show steps
Show steps
- Prepare a presentation of your user journey map.
- Present your user journey map to your peers.
- Listen to and provide feedback on other peer presentations.
- Reflect on the feedback received and make necessary adjustments to your user journey map.
Mentor Junior UX Designers in User Journey Mapping
Show steps
Share your knowledge and skills by mentoring junior UX designers in user journey mapping to reinforce your understanding and contribute to the field.
Browse courses on
User Journey Mapping
Show steps
Show steps
Show steps
- Identify opportunities to mentor junior UX designers.
- Develop a mentoring plan.
- Provide guidance and support to mentees.
- Reflect on the mentoring experience and share insights.
Career center
Learners who complete Create a User Journey Map in Miro will develop knowledge and skills
that may be useful to these careers:
User Experience Architect
User Experience Architect
As a User Experience Architect, you will be responsible for designing the overall user experience for products and services. This course can help you develop the skills needed to understand user needs, define user experience requirements, and create user experience prototypes. This course can help you build a strong foundation in user experience architecture principles and practices, which can be valuable for success in this field.
Product Manager
Product Manager
As a Product Manager, you will be responsible for overseeing the development and launch of new products. This course can help you develop the skills needed to understand user needs, define product requirements, and manage the product development process. This course can help you gain a deep understanding of the user journey and how to use this knowledge to create successful products.
Customer Success Manager
Customer Success Manager
As a Customer Success Manager, you will be responsible for ensuring that customers are satisfied with their products and services. This course can help you develop the skills needed to understand user needs, resolve customer issues, and build strong customer relationships. This course can help you gain a deep understanding of the customer journey and how to use this knowledge to improve customer satisfaction.
User Interface Designer
User Interface Designer
As a User Interface Designer, you will be responsible for designing the user interface for products and services. This course can help you develop the skills needed to create user-friendly and visually appealing interfaces. This course can help you gain a deeper understanding of the user journey and how to use this knowledge to design effective user interfaces.
Design Researcher
Design Researcher
In a Design Researcher role, you will be responsible for conducting research to understand user needs and inform the design of products and services. This course can help you develop the skills needed to conduct user interviews, analyze data, and create user personas. This course can help you build a strong foundation in design research methods and techniques, which can be valuable for success in this field.
Service Designer
Service Designer
In a Service Designer role, you will be responsible for designing and improving the customer experience for services. This course can help you develop the skills needed to understand user needs, map service journeys, and design service blueprints. This course can help you build a strong foundation in service design methods and techniques, which can be valuable for success in this field.
Business Analyst
Business Analyst
As a Business Analyst, you will be responsible for analyzing business processes and systems to identify opportunities for improvement. This course can help you develop the skills needed to gather and analyze data, understand business requirements, and document business processes. This course can help you build a strong foundation in business analysis methods and techniques, which can be valuable for success in this field.
User Experience Researcher
User Experience Researcher
In a User Experience Researcher role, you will be responsible for understanding the needs and behaviors of users. This course can help you develop the skills needed to gather and analyze data to understand how users interact with products and services. This course can help you build a foundation in user experience research methods and techniques, which can be valuable for success in this field.
Information Architect
Information Architect
In an Information Architect role, you will be responsible for organizing and structuring information to make it easy for users to find and use. This course can help you develop the skills needed to create sitemaps, taxonomies, and metadata. This course can help you build a strong foundation in information architecture principles and practices, which can be valuable for success in this field.
Project Manager
Project Manager
In a Project Manager role, you will be responsible for planning, executing, and delivering projects. This course can help you develop the skills needed to manage projects effectively, including stakeholder management, risk management, and quality control. This course can help you gain a deeper understanding of the project management lifecycle and how to use this knowledge to deliver successful projects.
Data Scientist
Data Scientist
In a Data Scientist role, you will be responsible for using data to solve business problems. This course can help you develop the skills needed to collect, clean, and analyze data, build predictive models, and communicate results. This course can help you gain a deeper understanding of data science methods and techniques, which can be valuable for success in this field.
Software Engineer
Software Engineer
As a Software Engineer, you will be responsible for designing, developing, and testing software applications. This course can help you develop the skills needed to write clean and efficient code, design user interfaces, and work in a team environment. This course can help you gain a deeper understanding of software development principles and practices, which can be valuable for success in this field.
Instructional Designer
Instructional Designer
In an Instructional Designer role, you will be responsible for designing and developing learning materials. This course can help you develop the skills needed to create engaging and effective learning experiences, develop online courses, and work with subject matter experts. This course can help you build a strong foundation in instructional design principles and practices, which can be valuable for success in this field.
Technical Writer
Technical Writer
As a Technical Writer, you will be responsible for creating documentation for software and other technical products. This course can help you develop the skills needed to write clear and concise documentation, create user manuals, and work with technical experts. This course can help you build a strong foundation in technical writing principles and practices, which can be valuable for success in this field.
Quality Assurance Analyst
Quality Assurance Analyst
In a Quality Assurance Analyst role, you will be responsible for testing software to ensure that it meets quality standards. This course can help you develop the skills needed to write test cases, execute tests, and report bugs. This course can help you build a strong foundation in quality assurance methods and techniques, which can be valuable for success in this field.
For more career information including salaries, visit:
OpenCourser.com/course/it9h8f/create
Reading list
We've selected nine books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Create a User Journey Map in Miro.
Has great tips on how to create customer journey maps with limited resources, which common situation for solo practitioners.
Save
Includes case studies and explains how to create user journey maps for different types of audiences.
Save
Provides a framework for designing and testing products and services, and includes a section on creating user journey maps.
Save
Covers the principles of service design, including how to create user journey maps. It is useful for people who are new to service design.
Classic in the field of design, and provides insights into how people interact with products and services. It is useful for understanding the principles of user experience design, which is essential for creating user journey maps.
Provides a practical guide to service design thinking, and includes a section on creating user journey maps.
Classic in the field of UX, and provides a foundation for understanding the principles of user experience design. It is useful for people who are new to UX design.
Provides a practical guide to customer development, and includes a section on creating user journey maps.
Provides a practical guide to usability testing, and includes a section on creating user journey maps.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/it9h8f/create
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Effort
2 hours
Level
Introductory
Via
Coursera
Institution
Coursera Project Network
Instructor
Freedom Learning Group
Language
English
Good to know
Emphasizes empathy, which is a key trait for designers and success in the field
Focuses on providing a user-centric design approach
Offers practical experience through hands-on Miro exercises
Teaches user research techniques for better understanding user needs
Requires access to the Miro online platform
May be challenging for those without prior design or user research experience
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