Engaging in Improving Patient Experience Through Analytics from Coursera

What's inside

Syllabus

Predicting Outcomes

In this module, we'll be looking at experience oriented predictions and some of the different methods and techniques we can bring to bear when building them. We'll examine making predictions for individual patient outcomes, for example: how likely they are to have preventable complications, non-compliance with medication regimens or how likely they are to be satisfied with their provider. We'll take a deeper dive into the CAHPS survey, a common method for evaluating consumer satisfaction with their health plan and provider.

Whole Picture Recommendations

Now that we have reviewed making predictions in the previous module, we'll explore making recommendations based on these predictions. We'll start by looking at opportunities for outreach and intervention with individual patients. Then we'll examine the prevalent outreach strategies in the industry. Next, we'll examine different ways of allocating campaign resources. We'll then explore the methods and techniques that are needed in order to optimize outreach campaigns.

Operational Considerations

In this module, we'll focus on operational considerations that are vital if your decision support innovation is to be deployed successfully. We'll start by touching on using data and visualization to support investment in outreach and intervention campaigns. Then we'll examine the considerations you will need to take when embedding a decision support innovation into existing workflows and technology ecosystems. By the end of this module, you will have a solid grasp on issues and challenges you may face when trying to operationalize your experience management decision support.

Business Case Considerations

In this final module, we'll focus on making the business case for your experience management decision support. We'll explore the impact for three major focus areas: stakeholder impact, cross-cutting areas of impact and financial impact. We'll also delve into changes that may impact the providers such as workflow, compensation, trust and satisfaction. We'll consider potential impact to the organization such as staffing and responsibility changes. By the end of the module, you will have a holistic picture of the areas impact of a decision support when integrated into existing systems.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Teaches techniques and predictions associated with reduced pain points in healthcare processes through analytic and decision support frameworks

Survey effective decision-making data and explore predictive outcomes based on this data

Provide outreach and intervention strategies that align with decision support predictions

Learn operational considerations for successful deployments of innovations

Course developing decision-support and its impact on stakeholders, cross-cutting areas and financial matters

Suited for providers, payers, administrators, or those pursuing career changes in healthcare

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Engaging in Improving Patient Experience Through Analytics with these activities:

Review Healthcare Terminology

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Review basic healthcare terminology to ensure a strong foundation for understanding course concepts.

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Refer to textbooks or online resources to review medical terminology.
Complete practice exercises to test understanding.

Form a Study Group with Classmates

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Collaborate with classmates to discuss course concepts, share insights, and reinforce learning.

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Connect with classmates and organize a study group.
Meet regularly to discuss course materials and assignments.

Compile Course Resources

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Create a repository and organize key materials from the course (e.g., notes, assignments, videos) for easy referencing.

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Establish a note-taking system (e.g., digital or physical notebook)
Collect and organize lecture notes (e.g., slides, handouts)
Save key assignments, projects, and presentations
Download supplemental materials, such as videos and articles

Seven other activities

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Practice Patient Satisfaction Surveys

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Complete practice patient satisfaction surveys to improve understanding and accuracy in predicting patient outcomes.

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Access online patient satisfaction surveys.
Complete surveys from the perspective of different patient types.

Develop a Healthcare Process Improvement Plan

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Create a plan to improve a specific healthcare process, applying the principles learned in the course.

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Identify a healthcare process for improvement.
Analyze the current process to identify pain points.
Design and implement a plan for improvement.
Evaluate the effectiveness of the improvement plan.

Practice Case Studies

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Strengthen understanding of the course concepts by working through real-life healthcare scenarios and applying analytical tools to find solutions.

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Identify a relevant case study or scenario
Analyze the data presented in the case study
Develop recommendations based on the analysis
Evaluate the effectiveness of the recommendations

Collaborate on a Healthcare Analytics Project

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Enhance teamwork and communication skills while applying course concepts through collaboration on an analytics project with peers.

Browse courses on Healthcare Analytics

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Form a study group
Choose a healthcare analytics project
Collect and analyze data
Develop and present a solution

Contribute to Healthcare Data Analysis Projects

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Participate in open-source projects to apply data analysis skills and enhance understanding of healthcare data.

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Identify open-source healthcare data analysis projects.
Contribute to projects by analyzing data, developing models, or writing code.

Attend a Healthcare Innovation Workshop

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Participate in a workshop to learn about emerging healthcare technologies and best practices for optimizing patient experiences.

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Research and identify relevant healthcare innovation workshops.
Attend the workshop and engage with experts and peers.

Develop a Healthcare Process Improvement Plan

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Design a comprehensive plan to improve a specific patient experience aspect within your organization using the knowledge gained in the course.

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Identify an area for improvement
Gather data and analyze it
Develop a plan for improvement
Implement and evaluate your plan

Career center

Learners who complete Engaging in Improving Patient Experience Through Analytics will develop knowledge and skills that may be useful to these careers:

Patient Experience Manager

Patient Experience Managers are responsible for overseeing patient experience initiatives and ensuring that patients receive high-quality care. The course, Engaging in Improving Patient Experience Through Analytics, is highly relevant to Patient Experience Managers as it provides a comprehensive understanding of patient experience and the use of data to improve it. By gaining insights into predictive modeling and optimization techniques, Patient Experience Managers can develop effective strategies to enhance patient satisfaction and loyalty.

See salaries and explore the career path for Patient Experience Manager

Healthcare Data Scientist

Healthcare Data Scientists leverage their knowledge of advanced analytics techniques to analyze large datasets and extract valuable insights from healthcare data. The course, Engaging in Improving Patient Experience Through Analytics, is highly relevant to Healthcare Data Scientists as it focuses on using data to gain a deeper understanding of patient experience and develop interventions to improve it. The course provides practical knowledge of predictive modeling and optimization techniques that are essential for Healthcare Data Scientists in their role of driving data-driven decision-making in healthcare.

See salaries and explore the career path for Healthcare Data Scientist

Data Analyst

Data Analysts are responsible for collecting, cleaning, and analyzing data to extract meaningful insights and trends. The course, Engaging in Improving Patient Experience Through Analytics, is highly relevant to Data Analysts as it delves into the various types of data used in healthcare, as well as techniques for predicting outcomes. Through the course, Data Analysts can enhance their skills in using data to make effective data-driven decisions that directly impact patient experience.

See salaries and explore the career path for Data Analyst

Business Analyst

Business Analysts work closely with stakeholders to identify and define business requirements. They analyze data, processes, and systems to develop solutions that improve efficiency and effectiveness. The course, Engaging in Improving Patient Experience Through Analytics, can be highly beneficial for Business Analysts in the healthcare sector. The course provides valuable insights into patient experience and the use of data to drive improvements. By understanding the concepts and techniques covered in the course, Business Analysts can develop better solutions that enhance patient satisfaction.

See salaries and explore the career path for Business Analyst

Healthcare Consultant

Healthcare Consultants provide expertise and guidance to healthcare organizations on a variety of issues, including improving patient experience. The course, Engaging in Improving Patient Experience Through Analytics, can be valuable for Healthcare Consultants as it provides a comprehensive understanding of patient experience and the use of data to improve it. By gaining insights into predictive modeling and optimization techniques, Healthcare Consultants can develop effective strategies to help their clients enhance patient satisfaction and loyalty.

See salaries and explore the career path for Healthcare Consultant

User Experience (UX) Designer, Healthcare

UX Designers in the healthcare industry are responsible for designing and evaluating user interfaces for healthcare products and services. The course, Engaging in Improving Patient Experience Through Analytics, can be beneficial for UX Designers in the healthcare industry as it provides a framework for understanding patient experience and using data to improve it. Through the course, UX Designers can develop data-driven strategies to create user-centered designs that enhance the patient experience and improve outcomes.

See salaries and explore the career path for User Experience (UX) Designer, Healthcare

Product Manager, Healthcare

Product Managers in the healthcare industry are responsible for developing and managing healthcare products and services. The course, Engaging in Improving Patient Experience Through Analytics, can be beneficial for Product Managers in the healthcare industry as it provides a framework for understanding patient experience and using data to improve it. Through the course, Product Managers can develop data-driven strategies to improve the design and functionality of healthcare products and services.

See salaries and explore the career path for Product Manager, Healthcare

Quality Improvement Specialist

Quality Improvement Specialists work to improve the quality and efficiency of healthcare services. The course, Engaging in Improving Patient Experience Through Analytics, can be beneficial for Quality Improvement Specialists as it provides a framework for understanding patient experience and using data to identify areas for improvement. Through the course, Quality Improvement Specialists can develop data-driven strategies to enhance patient care and reduce costs.

See salaries and explore the career path for Quality Improvement Specialist

Operations Manager

Operations Managers are responsible for planning, organizing, and directing the activities of an organization to achieve its goals. The course, Engaging in Improving Patient Experience Through Analytics, can be beneficial for Operations Managers in healthcare settings. The course provides a framework for understanding the patient experience and using data to identify areas for improvement. By leveraging the concepts and techniques covered in the course, Operations Managers can optimize healthcare operations to enhance patient satisfaction and reduce costs.

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Statistician

Statisticians collect, analyze, interpret, and present data. The course, Engaging in Improving Patient Experience Through Analytics, can be beneficial for Statisticians in the healthcare industry as it provides a framework for understanding patient experience and using data to improve it. Through the course, Statisticians can develop data-driven strategies to identify trends, patterns, and relationships in healthcare data, which can lead to improved patient care and outcomes.

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Healthcare Administrator

Healthcare Administrators oversee the day-to-day operations of healthcare facilities, ensuring the efficient and effective delivery of patient care. The course, Engaging in Improving Patient Experience Through Analytics, can be valuable for Healthcare Administrators as it provides insights into the role of data in improving patient experience. By understanding how to use data to identify and address pain points, Healthcare Administrators can make data-driven decisions that enhance patient satisfaction and improve outcomes.

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Nurse Manager

Nurse Managers oversee the nursing staff and ensure the efficient and effective delivery of patient care. The course, Engaging in Improving Patient Experience Through Analytics, may be useful for Nurse Managers as it provides insights into patient experience and the use of data to improve it. By understanding how to use data to identify and address pain points, Nurse Managers can create a more positive and supportive work environment for their staff, which can lead to improved patient care.

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Healthcare Policy Analyst

Healthcare Policy Analysts research, analyze, and develop policies to improve the healthcare system. The course, Engaging in Improving Patient Experience Through Analytics, may be useful for Healthcare Policy Analysts as it provides insights into patient experience and the use of data to improve it. By understanding how to use data to identify and address pain points, Healthcare Policy Analysts can develop more effective policies that enhance patient satisfaction and improve outcomes.

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Physician

Physicians diagnose and treat patients with a variety of illnesses and injuries. The course, Engaging in Improving Patient Experience Through Analytics, may be useful for Physicians as it provides insights into patient experience and the use of data to improve it. By understanding the needs and preferences of patients, Physicians can provide more personalized and effective care.

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Medical Researcher

Medical Researchers conduct studies to investigate the causes and treatments of diseases. The course, Engaging in Improving Patient Experience Through Analytics, may be useful for Medical Researchers as it provides insights into patient experience and the use of data to improve it. By understanding the needs and preferences of patients, Medical Researchers can develop more effective treatments and interventions.

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Engaging in Improving Patient Experience Through Analytics

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